DirecTV
Reviews and Complaints

We had a thunder storm yesterday and now we are not getting a signal from the satallite. They tv does not work with out a signal.
My wife called them yesterday. They said it would be next sunday before they could get some one out here to fix it. We should not have to do without tv that long. Please contact who ever is necessary to get it fixed. It is in Rebecca Stevens name.

Thank you
Thomas Stevens

tens os thousands of people in Utah are very upset about the dropping of KJAZZ channel 14 in Utah. That is where we get a lost of Jazz games. Therefore, I know of a least 277 people that are going to switch to Dish Network, including me, if you don't coeerect this problem.d

every time we get bad weather rather it be snow or a rain storm we lose reception even if it's not a hard rain. We like direct T.V. because before we moved to our new location we never had any complaints or trouble with losing our reception with Direct T.V. We would love to keep Direct T.V. so if we could please get this problem resolved soon that would keep our expectations high with Direct T.V. Thank you Leland Ervin

DTV loves to dip into your bank acct. for what ever reason they decide to charge for anything. only thing you can do is cancel your debit or credit card and get new ones .

i've never been treated so badly by a company in my life.everytime i got an upgrade-they damaged something!i had to call a contractor to send estimates, picturs, everything..800.00 worth.no one called, no letter or e mail..when i finally reached dusty sears, she said-oh, they denied it.you can send a detailed description!lady, you have EVERYTHING i could possibly give you!they've stood me up twice(theres a 4 hour window so thats 2 whole days)!and the first time i heard from dtv about this was w week ago monday when they heard from the contractor.this is september.i filed the complaint july 23rd.this is ridiculous and i need some help.by the way, dusty-you're an idiot.

i have contacted a legal advisor about this contract with you. according to them, this contract was optional when dtv missed the FIRST scheduled appt w/out notice.again w/the second and third phone appts.fortunately for us, a contract is a 2-way street and dtv dropped the ball.i contacted a contractor about the damage to my home-he said 100. for labor and considering the fact that our floors are the original hardwood, he'll get back to me on the material.also, should we get "uninvited"guests due to the damage..we will be sending you(DTV)the bill to remove them.the phone calls back and forth are being recorded and have bee since august 10th.just FYI.also, the first DTV movie i ordered was supposed to be on you-(printed that out)-just another way that this company practices bad business
w/uneducated employees.everytime you talk to one, you get different info which is why i've begun recording the calls.thanks

this has been ongoing since july 25 2012.all i wnted was the fee i had to pay for this guy to damage my home.he left me w/only 3 working tvs, no home computer and damage to my home.i've given dtv approximately 3000. doolars over the last 14-15 months and they want to ARGUE and make difficult the return of a 49.99 install fee that wasn't even performed correctly.this is the DEFININITION of bad business and PURE STUPIDITY on behalf of this company.the case was 'forwarded' or 'upgraded' in status on aug 11.-it was filed july25..really? i won't hold my breathe for a call.dtv has YET to call me or keep an appt since 7/25.at this point, i want RELEASED from this contract due to the comeplete lackk of interest and/or comprehension by this company of both my programming, equipment and damage.i have a life.i will not sit thru another day waiting for you to call or show up when i have been repeatedly ignored, stood up and given totally false info by your representatives.fix the damage to my home-YES, i filed the claim, done what i was told(even the conflicting info)and WAITED thru at least 2 afternoons for you to show and waited for COUNTLESS phone appts.so, release me from the contract, fix my home, refund my 49.99 install fee for that idiot who screwed up EVERYTHING and leave us alone.

katherine shopshire

nd they want to ARGUE and make difficult the return of a 49.99 install fee that wasn't even performed correctly.this is the DEFININITION of bad business and PURE STUPIDITY on behalf of this company.the case was 'forwarded' or 'upgraded' in status on aug 11.-it was filed july25..really? i won't hold my breathe for a call.dtv has YET to call me or keep an appt since 7/25.i have contacted a legal advisor about this contract with you. according to them, this contract was optional when dtv missed the FIRST scheduled appt w/out notice.again w/the second and third phone appts.fortunately for us, a contract is a 2-way street and dtv dropped the ball.i contacted a contractor about the damage to my home-he said 100. for labor and considering the fact that our floors are the original hardwood, he'll get back to me on the material.also, should we get "uninvited"guests due to the damage..we will be sending you(DTV)the bill to remove them.the phone calls back and forth are being recorded and have bee since august 10th.just FYI.also, the first DTV movie i ordered was supposed to be on you-(printed that out)-just another way that this company practices bad business
w/uneducated employees.everytime you talk to one, you get different info which is why i've begun recording the calls.thanks

I just want to know what to do if they drop all of these channels! I am stuck in a contract and I only use dtv for spike, nick and especially comedy central! If they take a away my channels can I pull out of my contract?! I am paying for a good/service that they may/may not provide, so whee does that leave me in my rights to switch companies or whatever since what I originally agreed to pay for is being taken away? If my channels are gone in the morning...needless to say I'm gonna be pissed, might even have to get the legal system involved of it comes to it I suppose. Do the right thing!

Try getting off your fat ### and take a walk. Is TV really that important to you? Such a sad life you have.

After additional thought on this subject, I'm thinking we should pressure DirectTV to make a deal in good conscience.

Comcast owns Versus and it is my understanding they receive 18 cents per month per subscriber from DTV.
I'm gonna guess that 40% of the DTV subscribers has Versus in their package.
40% of DTV subscribers is about 10 million viewers x .18 = $1.8 million per month to Comcast (just for Versus)

Think about it, if DTV is paying 18 cents per viewer to Comcast and they want to double the rate, DTV only needs to raise the cost of the package 18 stinking cents. Big deal, it goes up a quarter of a dollar.

However, if DTV gets greedy after submitting to the Comcast rate increase, they could move Versus into an exclusive sports package that costs $20 a month more.
The latter would be screwing their subscribers, the first solution just passes the real cost on to us which would be the ethical thing to do.

I hope DTV does not...
(1) fail to make the deal with Comcast.
(2) become the villain while claiming to be the victim!

My husband gave a payment of $131.25 on June 17, 2010 over the phone. This payment has not been posted as of today August 9, 2010. We have talked to numerous incompetent people that keep telling us the same story over and over again to fax over proof that we paid the bill. We had to dispute the charge on our bank card to prove we paid the account. Our bank contacted Direct TV and We received a letter from our bank stating Direct TV received the payment. The account remains the same showing we owe them $131.25. The sad thing about the huge Corporation is there is no Accounting department to speak to to fix this problem. We are at a loss and we are in the process of cancelling service with them.

Have had a run in with them as well. Kept their service for one week. Was supposed to be a bundle with Fairpoint. Fairpoint didn't show up so I canceled DTV as well. They have invoiced me for $400. I told them to take me to court. They did not keep their end of the deal. The can cram their $400.

collector12234, get a real job, you know nothing about dtv and there shady practices so stfu

@@@@ Collector 12234
Excuse me, I dont want to think you are referring to me and if even you weren't I think the uneducated person is you, we are consumers trying to get express our rights against unfair business practicess not to bash on other people. You should be ashamed of yourself, and about calling me lowlife, please look in the mirror before you talk. Now, on the other hand, if that ugly comment wasnt meant for me, please forgive me and have yourself a very nice day.

Who is th!sman? It sound like he/she/it is a uneducated stupid low life deadbeat consumer trying to screw the credits again.

@@@ Jyee...
Im going through the same issue, I cancelled my account with DTV sometime in July, I paid everything I owed them, then I got a bill stating I owed $5.66 "Due immediately upon receipt"..I overlooked it b/c I thought I had already paid it, after this I havent receive anthing from them...Today I was checking my account online and realized there was a charge for $70.66 charged on 9/13, and then after further research on my account I also noticed the $5.66 had been withdrawn. I called immediately called them, and the rep told me it was charge for an upaid PPV fight back from 2009 that apparently hadnt been charged b/c it was ordered through my remote...seriously? I told them they had no right to charge to use my dc w/out my authorization and he told me about the Customer Agreement so I asked to speak to a supervisor, they were not cooperative at all...It makes no sense...it is total bull, how convenient to remember they forgot to charge me til now...I dont even remember 2009..Im someone who is very responsible about her payments and had they sent me a bill, I would have paid it or made arrangement, but instead they charge me without me know, what if I hadnt had any money in my account, who would have paid for the overdraft fees? So anyway, I get home and read the bill I mentioned above, and it does say they have the right to bill the cc they have on file if there's any pending balance...however, it doesnt say they'll do it without authorization or a final bill...Im super upset and will dispute this charge with Chase...and if I have to, I will move on legally. F U Directv...

this also happened to me, they said I ordered PPV movies totaling $70. They never sent me a statement showing these charges, and took the money form my bank account. I have called 3 times and asked for a supervisor and never get to speak to anyone.

Installer was looking at porn on his iphone as I sat 7 feet behind him. Could have at least looked at it on his lap but obviously for my benefit displaying if over his right shoulder. Cancelled within 24 hours. Don't order if they don't screen their installers.

some major companies do not own all the groups that do installation work for them, the vast majority are subcontracted installation groups. I know most companies like Dish and Direct will allow you to file complaints against their installers and the installers, do get punished. In instances like this, if the installer's actions can be directly linked to a customer cancelling their account the company will inact fines against the perpetrating company to recoup losses. In this case Directv put out more money than you did to make sure everything was set up for you (per reciever something along the lines of 200 to 300 plus installation fees), if the tech's actions caused you to cancel and it is logged as a complaint in their system, the tech's company can expect expect a minimum $5000 fine.

After signing up for Direct TV, signal stopped arriving to one of our television sets. We called the company, they tried trouble shooting and couldn't figure out what was wrong and so they said that we would have to pay $50 to have a serviceperson come to our house to "fix" the problem. Otherwise, we could sign up for a 5.99 per month "service agreement" for at least 6 months.

Nothing in the Lease addendum that was provided to us at sign up made us believe that if the Direct TV stopped working that we would be required to pay above and beyond our monthly fee to make it work. Apparently there was some other adhesion contract that wasn't provided until after signup when we received our first monthly bill. I have not checked to see if that contract notified us of this. Even so, we didn't receive that document until after the 24 hour cancellation period had passed.

As I explained above, Direct TV uses highly deceptive trade practices. Furthermore, their service is poor as the television will frequently go out during a rainstorm, they don't have an easy system for on demand programming, as does regular cable. Finally, their interest in assisting customers who are still within their contract is nil. I will be cancelling the service as soon as the 24 month contract period expires. If you are considering cable service, I highly recommend against Direct TV.

I agree 100%. I have had problems since day one! I will do anything to help! Woman just hung uo on me cause I said that it would be easier to get obama to come help me fix everything. Biggest mistake I ever made was changing from DISH this past July 26. NOTHING has been right with ANY of it, including billing, technical, equipment or anything. I'm gonna cancel my card and get rid of them.

Boy theey took me too. I had a price quote for 39.99/monthe and theen thee fees came. My total bill was to be 68.99/monthe. Well bad went to worse. They didn't want to run a line for thee 4the tv so I never did get it hooked up. Yes, I did get charged thee 6.00 even theough I never used it. Nice talking to customer service and trying to explain theat you never got thee box hooked up so why was I being charged, . Nice people. gave me 2.00 credit! Took 2 different tech to get it hooked up but wait, theey couldn't get it hooked up to thee internet. My friend came over and did it. NICE! Ok, got thee first bill was 69.15. ok theat is good, but wait theen I got an email stating my bill was 74.24. Called yet again. theey said theey tacked on a protection plan so theat was why thee bill was at 74.24. Ok just got theis monthes bill. Now it is 79.95. Called spoke withe 3 different supervisors. Said I was being charged extra for hd. What thee crap! I tried to explain not paying, theat my bill was to be 68.99 minus thee 6.00 for thee box theey never got hooked up, . That went exactly nowhere. I asked theem why I was being charged more now, . theey said I was now being charged an extra 10.00 for hd sevice. When I signed up none of theis was told to me and I tried to explain theat to theem but, I am a little fish in thee pond. More fees! I will never get Direct Tv again or recommend theem to anyone. I am stuck in a 2 year contract withe theem unless I pay a termination fee. If anybody has any ideas on what I can do, please let me know. my email is jjcbursell@yahoo.com

yes i was promist movie chanell and a set price on the pachage and they reniged on the deal and said they did not have that kind of pachage now they want to charge a termination fee of 400.00 i think i did the right thing and cancelled my card when i cancelled them

I am always having problems with the equipment failing and when I call Direct they want to charge $49 to send out a technician to fix their equipment. I am paying for the service, paying for the equipment and now they want me to pay to fix their failed equipment. I am all for a class action. Let me know what I can do to help.

We have been going through this crap for over six months now. We found out will sitting in a restaurant try to pay the bill, we were broke. In Nevada you go stait to jail for defrauding an innkeeper. They cleaned out our account 3 different times for an excessively large amount of cash. To add insult to injuries we supposedly owed the 200$ for service that we never got and equipment that we don't have. To make a long story short they have wiped us from the planet. No bank account, no credit, no check cashing without paying large percentage to the cashing agency. No trying to find an attorney to sue for 100 Billion dollars$$$. Anyone care to join me? Its not about the money anymore. [protected] my personal phone number Thats how serious this matter is to me.

i have been going through the same thing the last 3 months with them best thing i can say is go through your bank and ask to dispute it. i still have yet to get money back from direct tv . called my bank today and took care of it in 15 mins. where i was on the phone with direct tv over 35 times hearing reason after reason why i haven't got my refund back i would say at least 16hours all together... after a few calls if they don"t fix it stop wasting your time go through your bank

They have done the same thing to me on 9/5/12... just starting the dispute now...after reading all the comments on-line I regret trusting this '180, 000+ Satisfied customers corporation' Their customer service reps may have 2 weeks of training but it isn't hard to give cookie cutter crap answers and cut and paste email replies... If you have any helpful guidance to assist me on fighting these guys please let me know!

Go to your bank and ask to dispute the charges or file fraud charges against DTV.

I don't see any ocean - just some shacks and telephone wires. Whattya talkin about?

Dispute and tell your CC company not to let them bill that card again!

Hopefully they will return your money soon, if not file a dispute with your credit card co.

i have been a loyal Direct-V customer for almost ten years. I have lost the channels including, cloo, weather, soap, and now my favorite Saturday afternoon westerns on the Insp channel. But my rate increases have not been lost. I'm not really sure who is running the show at Direct-V, buts its clear they are out touch with the consumers. I will be shopping for a new provider. Oh yea I had to watch Saddle up Saturday at my Moms on TIME WARNER, can you hear me now.

I switched from Charter Communications in September 2007 so my husband could get the "Sports Pkg" that DirecTV offers. What a mistake! I can't go back to Charter because DirecTV made me take a 24 month contract!

I left my husband 3 months ago and had DirecTV moved. It has been such a problem since getting customer service, can't get an online account set-up. It keeps showing the previous acct activity but they can't change it and wants to know why I want to change my account number? I said, Well it would be nice to have my "current" account show up so I can view my statements, pay my bill, etc.". But they couldn't change it.

My HD channels keep going off...just a black screen. They can't seem to get that corrected either.

When I call I spend at LEAST an hour and most of the time MORE on the phone just waiting for a CSR.
They have no other contact information listed on their Web Site so you can write a letter or anything.

I WANT OUT OF THIS CONTRACT. I've got til Oct of 2009!

I actually really like my DirecTV service--have had few problems and if there are any they can readily be fixed. What I do have a problem with is their customer service reps who are clearly in Calcutta or something.

I'm not some xenophobe. I love foreigners...at my cocktails parties...NOT when I'm trying to explain a problem or issue in customer service. They respond like "Hindi Robots" as they are trained to repeating in monotone "yes, m'am, " "no, m'am." And it's infuriating on a human level but also on a socio-economic level. This country is in financial dire straits and DirecTV is so inhuman as to hire foreigners for cheap labor. I'm sickened by this. I am going to be shopping for a new satellite/cable provider.

Called today (7/4) because I'm not getting a signal. I lost my power last night and the electric crew had to move my satellite away from the meter box. It was installed literally right next to it when they had a lot of other spaces on that same way to install it. Granted, it's Independence Day, but the first appt. I can get to have someone check it out is Thursday, 7/9. When I asked to speak to a supervisor, I was directed to a cold woman who was nasty and disrespectful. She asked if I'd like to be transferred to the cancellation department, but advised that I would incur a penalty because of my contract. She also advised that it will cost me $49.95 for the service call. I explained that the problem was with where they installed the satellite. She responded, "you signed the completion order, didn't you?" Well actually I wasn't at home when it was installed. With the amount I pay them each month ($140+), I would expect better, more respectful service. I can't stand dealing with these people. Awhile back they took it upon themselves to switch me from a paper bill to an electronic bill, and then had the nerve to charge me a late fee when I didn't pay my bill on time. I explained I never received it, and they sell, well we sent it to you via email. That's ###.

And another thing, every time is sprinkles I lose my satellite signal.

DON''T SUBSCRIBE TO DIRECTV -- YOU'LL REGRET IT.

I have been a Driectv customers for over 8 years...I have 3 recievers and one has not worked in over 2 years...I have called Directv and tried to get upgrades and tried to get them to review our services but due to the fact that we have been a good longstanding customer they can not help us...If however we were a new customer we could get all new equipment at no charge and we could get discounts on all of our servicesand tey would replace our sucky reciever that doesn't work...Is there something wrong with this picture? Screw the good dedicated customers and cater to the new customers... That is what I am being told...DirecTV needs to get there head out of their ### and take care of the customers who have made them what they are today...

Directv has the WORST CUSTOMER SERVICE EVER!

EVERYONE SHOULD CANCEL!

DIRECTV REPRESENTATIVES & SUPERVISORS ARE PIECES OF CRAP WHO COULD CARELESS ABOUT YOU (THE CUSTOMER). MOST OF THE TIME ITS JUST THE TONE YOU TALK TO A CUSTOMER WITH. IF YOU (THE REP) CAN JUST SHUT UP LONG ENOUGH & LISTEN WHAT THE CUSTOMER IS COMPLAINING ABOUT, THEN MAYBE SPEAK WITH FRIENDLY HELPING TONE YOU MIGHT WOULD WIN THE FIGHT, BUT THE MORE YOU THE REPRESENTATIVE RUSH & GET OFFENSIVE WITH THE CUSTOMER WILL JUST LOSE YOU ANOTHER CUSTOMER. EVEN THE NEWS SAID DIRECTV HAD THE WORST CUSTOMER SERVICE. DIRECTV SHOULD BE LISTENING...ESPECIALLY IF THE NEWS COMPLAINS ABOUT YOU.

EXTREMELY UNHAPPY WITH DIRECTV & HOPES ONE DAY THEY SHUT COMPLETELY DOWN...HA!

My number 1 worst vendor - getting just like AOL. Lies, deceit, worst customer service EVER..
As soon as my contract is up ...BYE BYE !

I disconnected from DirecTv [protected] and - after an unnecessarily long termination phone call where the customer service rep quizzed me on why I left and would I return as a customer if they offered blah blah blah (non of which they offered while I was a loyal customer)- returned their receiver and access card on [protected] in the box they provided. Got 2 statements afterward showing no balance due. On 03-15-2011, they sent a bill of $4.23 for a PPV movie dated 01-28 (no year.) When I called to inquire, I was told it was rented/viewed 01-28-2007, more than 4 years earlier. Since their on-line statements only go back two years, I had no way to show that, either I already paid, or that (as I believe) the movie was a "free" rental they offered to promote the PPV service. No matter whether I paid for the rental or not, billing for services provided 50 months earlier is certainly not going to convince me to reconnect.

Why are you screwing over the long term customers that made you what you are today? I believe Krystal stated I had been a customer since 2003, I was looking to lower our monthly bill, AND get our outdated antiquated equipment replaced. The only way I could do that was to cancel my service and become a new subscriber... Krystal indicated that she understood and that she would process our cancellation. NEVER did she indicate that DirecTV would not allow the following.
So I cancelled my service and had my wife activate a new account so that we could get the whole home DVR service (tired of the 'record one, both or cancel notice), and new receivers and reduce our monthly cost by $20-30 while getting a greater DirecTV experience. Today you folks call and cancel our installation and accuse us of being 'criminals' and that DirecTV does not allow this and that we will now be without service for 24 months before we can re-subscribe.
That is a nice "Thank You for being your customer for so long".
Why can't LONG TIME subscribers get receivers and equipment upgrades (AT RESONABLE INTERVALS). Even the phone companies do that.
Our old 2003 Hughes RXs won't do HD, the DVR does 2 channels. Luckily last visit (DVR install) the technician put in a DTV antenna to replace the original DISH antenna that we had to use since our move in 2007.

So again I ask, "Why are you shafting us long time subscribers when you offer such a grand deal to new clients?"
BTW, when you deny an install when your own CS rep does not indicate any inpropriety and then infer that we are criminals for attempting this 'fraudulent act', we usually end up in the legal arena. Which will be fine by me, I can't wait for Dish and the media to get wind of this one.
So, there you have it, one VERY pissed off, dis-satisfied customer.
Likely no one will read this and we will get screwed by a company we have supported and made the premier sat provider on the planet. Unfortunately you forgot who put you there. Read my blogs.

Communicating with DirecTv customer service is like communicating with a fourth world country. After one boiler room phone call, which includes 5 or 6 transfers, supervisors and ultimately, the sound of a disconnected line, I end up feeling as though I've left the Twilight Zone. I was even hung up on once because I had not decided whether to switch my cable company yet and did not want to give them my credit card until I had made my decision.

Corporate must be fully aware, but continues to encourage this type of non service, because they can. DirecTv is enjoying a captive audience, which includes little competition for its product. If I do not care for a particular brand of appliance, or their customer service after my purchase, I can choose to bring my business to at least 10 others. Not so with TV.

The day more options of TV service are offered besides DirecTv, cannot come soon enough.

I entered into a two agreement with DirecTV ad after 20 months, the DVR became defective and needed to be replaced. DirecTV sent a replacement. After a total of 27 months I cancelled my service and got charged over $204 for an early termination.

DirecTV automatically renewed my contract when they replaced the DVR previously. They never notified me of the extension or requested my approval.

Maintenance service is not included in their contract commitment and must be purchased separately.

Because of their inability to comply with their original contract term of two years, I was being charged a penalty.

They also have an endless supply of "Supervisors" to read a script that this is their corporate policy.

BUYER BEWARE. D|O NOT DO BUSINESS WITH DIRECT TV.

On May 29, 2008 I noticed my satellite service was not working. Thinking it was because I was behind on my bill, I contacted DirecTV and made a full payment on my account in the amount of $92. I was told by the rep that zeroed my account. However, paying the account in full did not fix my service. The tech told me my receiver was dead and needed replacement.

They scheduled a tech to come out and replace my system with a new HD system. However, the tech never showed up. I rescheduled for the next weekend. Again, the tech never showed up. So, I called DirecTV and requested they cancel my service. Apparently, they continued billing my account after cancellation. In July, I start receiving phone calls from them demanding payment. I refused, saying I had canceled my service since they never had fixed my system.

The phone calls continued, and I continually told them I was not paying for service on a canceled account. In August, I received a statement saying they were disconnecting my service, which I had requested in June.

Then, in August I noticed an unauthorized debit from them out of my checking account for the full amount. I did not authorize the charge and therefore filed a complaint with my bank to reverse it. They did.

DirecTV then began an onslaught of phone calls where the reps were rude and often hung up on me when I wouldn't let them know what my current address is, or verify personal information when they contacted me.

Finally, today, I called to try to get this resolved and I still get stonewalled. They maintain my service was functional through August and therefore I owe the money, plus late charges and fees. I maintain that I canceled my service in early June due to non-performance of their techs to replace my system.

Furthermore, The documentation they have on file is suspiciously inaccurate, incomplete and some of it misdated. They documented that I requested cancellation in late July. However, that particular call was a collections call where I refused to pay since I had canceled. The rep told me they had no documentation that my receiver wasn't working. I told the rep I had already canceled in early June because they never replaced my system, which was not functional. Apparently the tech used that as my request to cancel on that date, more than a month after I originally called to cancel. And, they still did not cancel it until August.

At this point, I refuse to pay for service I did not receive up to and including the tech never showing up plus any charges accrued since I canceled my account on or about June 7.

I decided to combine my telephone, internet, and cable services to save money. I hooked up service with a local cable company and was told I would not have to call Directv to cancel my service with them. After my new cable was installed on March 24, 2009, I decided to call Directv to find out how to send my DVR's back to them.

I called the following week and talked to customer service about this and they informed me that my service was not canceled so we proceeded to do that. The CSR informed me that there was a 2yr contract on my account because I received new equipment in Jan of 2008. I informed her that I did not have a 2yr contract because my equipment was not working and because I had the replacement plan that I was paying extra for covered my equipment to be replaced if something went wrong with it. She agreed and had her supervisor remove the early cancellation fees. She told me I was a good customer and offered me a fantastic plan to stay with Directv. I told her it was too late that I had already gotten new service. She informed me that I would receive a final bill and that if I changed my mind they would be glad to hook me back up.

On April 4, 2009, I had a message to call my visa cardholder company about a recent transaction on my visa card. I called and was asked if I authorized a transaction to Directv in the amount of $312.59. I said no and was told that this was being reported as fraud and that I needed to follow up with my bank on Monday. I called Directv to find out what was going on and they told me that I was charged $180 for early termination of my contract( was a Directv customer for 9yrs ) and I informed the CSR of my earlier conversation with another CSR about that. I was told that I had agreed for them to take money if I ever canceled and it was a verbal agreement that I could do nothing about. I am currently waiting on my bank because they filed a dispute with visa to get my money back.

I have protested to Discover Card about the unauthorized charge of $ 144.04 termination fee made to my card on a DirecTV’s account [protected] on March 06 for Invoice dated March 07. Please note that the on-line charge was made one day earlier than the invoice date. My On-line automatic payment was closed and confirmed by them on February 14th . I then attempted to delete my personal information but it is impossible so I had no choice but to cancel my credit card which will require some effort to notify others.

I have pleaded with DTV customer service time and again with the following facts which they admit is correct: I was given a new HDTV receiver in January 2006 in exchange for a purchased RCA DCT100 HDTV receiver because I had been a loyal customer since October 1994. Later in February of 2007 that receiver became defective and they exchanged it for a working model. Two years later I decided to try the new AT&T Uverse service and called to cancel my DirecTV account. They offered me a $20 month reduction if I would stay with them. I said no because I had made a decision to try out new technology after my two years experience with DirecTV’s new HD service. (January 2006 to February 2008)

While many of the customer service people agreed with my statement, someone in management decided that they were going to charge me $200.00 termination fee probably because I wouldn’t agree to stay with them. When I called DirecTV to complain of the $144.04 charge, this was their explanation: The free receiver given to you in January 2006 was a no warranty product and we replaced it with a new lease unit in February of 2007 in which you accepted a two year verbal commitment. That is incorrect. When my receiver went bad customer service wanted to send out a technician but I said that was unnecessary because I have always installed my own equipment. No mention was ever made about any commitment except to say that a prepaid shipping tag would be included for the return of the defective receiver, which I did. I then asked them why they didn’t send me a bill for my review instead of charging my account when it had been closed to them for automatic payments. He said they had the authority to do that on any account where service had been discontinued. I then questioned the contents on the bill and he explained, “Well someone must have made a mistake and management reviewed and corrected it.” I inquired at the same time to make sure that they had received my later unit and he did confirm that it had been received.

Of interest here is that one customer service representative told me that they had changed their policy to leasing equipment in March of 2006. If that is correct then my free unit (which I returned) should have been credited back to that date at the same time when I received the replacement receiver. I have pleaded and pleaded with DirecTV to reconsider my plight but they will not budge.

They keep referring to their published terms and conditions as their authority. I have never seen or signed any terms and conditions because I never had a contract with them because I have always bought my own equipment and installed same for over thirteen years. They did send me a copy after I told them to cancel my service.

This is extremely difficult for me as a senior citizen soon approaching the age of 80 years and my wife passing away almost three years ago that had always given me support.

I had Directv for 4 years. When I switched to AT&T U-verse, I called Directv to cancel my service.There was no talk of any contractual obligations, but they told me I could suspend my account without cost for 3 months, just in case U-verse didn't work out.
Without any warning, Directv then debited my checking account for $412. I had never given them this checking account number as a deposit, and had only used it each month to pay my bill. This happened in Oct 2009. I called and spoke to a rep who admitted it was a mistake...but I got no refund. Called again, different rep, said she had no idea, nothing was annotated to my account. So I got an attorney to investigate and he was told by another rep that no one had ever called to make a complaint !
Ten weeks later I have my refund and it is my life's mission to make Directv's life hell !

Signed up for DirecTV, then called to cancel after football season was over. They told me I could put my account on hold and restart starting the next football season for a better deal. I said I wasn't sure, they said they would call me before any restart to confirm, so I agree.

A year later, 5 charges of $130 on my credit card and no call to confirm the restart, and I didn't even know it was on as my box was disconnected.

Of course as you can guess from the all the other e-mails, DirecTV only cares about the bottom line, wouldn't give me a full refund even though they broke their promise and restarted service without my authorization.

Terrible business practices, they should be shut down.

DirecTV added unauthorized monthly "protection plan" fees to my bill; which was not mentioned or included in the contract I signed.

Consumers need to review their bill carefully to avoid any hidden/unauthorized charges by DirecTV.

i called to cancel my nfl package back in july because i could not afford it, the customer service rep said he could discount it to 1/2 price $35 per month, i said i still could not afford it. he then said ihe could cut the price down to $20 per month and i said ok. the first bill i received was correct an additional $20 for the nfl package, the next bill i received was for an additional $70. i called they said too bad you must pay or they deduct from card on file, which they did even with no authorization. beware they will tell you everything you want to hear just to rope you in and then charge you what ever they want!

I am going through the same situation, I actually just poste a comment about them on this board..I just need to dispute the charge with my bank, how did it go with you?

It's amazing how crooked Directv is! I had the same problem, and ended up having to stay with them an extra year. "Well, if you cancel, we will just charge your account anyways, and take " over $400, "because you signed a contract for 2 years." I still don't have the contract I "signed". Now they will not let you purchase a receiver, and they keep raising the "lease" fee. They told me they would credit me $10.00 per month for my HD service if I did autopay. Gladly switched to save a bit...next bill? Raised all their fees approximately $10.00 What a bunch of crooks! If I didn't need it for my seasonal cabin, I would dump them in a heartbeat. Buyer beware! Let's go back to the old antenna on the roof!

I have three accounts with DirecTV because I own some rental properties. I've spent six hours "chatting" with them to get them to remove fraudulent charges. They bill $7.99 for "DIRECTV Protection Plan" which of course I never asked for and they never told me about. It's just $8 a month per account for their profit. It takes literally hours of chatting to get them to remove it, then you don't know if they have removed it. Additionally I asked them to cancel expensive movie channels on a date two weeks hence (because I had a tenant departing then and didn't want to change service during his stay). They assured me it would happen on the specified date with no problem. Since I was already chatting about the fraudulent "protection" fee I asked them to check on the channel cancellation and was told it had not happened because they can only cancel channels on the day you contact them, which is of course completely contradictory to what the original person told me (and nonsensical anyway). All these lies--and they aren't even why I contacted them originally. They messed up my billing, crediting the wrong account so that I showed an overpayment on one account and a huge balance with late fees on another account. I'd been using the same online banking check payment system for years without problems. Each online payment clearly states the account number. The agent asked me five times if I had paid separately even as I answered each time yes, of course, in the proper amount and with the proper account number. I asked how we can avoid this problem again and he said we couldn't. They are completely dishonest.

Directv has a habit of charging fraudulent charges to your account when you return the equipment. They charge you for porn channels even though you never watched them . They do not put the year the movies were supposedly watched just months. My phone cord was never connected to the box yet they say channels were ordered anyway. The same thing happened to my daughter when she had directv. She returned the equipment and they charged her the same thing. We do not watch porn. No one in our home watches it. There is no way to prove that you didn't do it so you have to pay them. So they make money off of you for each receiver and then take the receivers back. They have never billed for the movies they say were watched. You can have service with the company for 10 years and they don't bill during the month they claim the movies were watched but once you return the equipment they slam you with fraudulent charges for movies you never watched.

In January of this year, I leased an HD receiver from DirecTV. I was promised 12 months of free HD access (normally 9.99/mo). As I pay my bill online, I do not get a paper statement. However, I checked my statement online today, and noticed that I had never received a single credit for the hd access, and had been charged $60 so far. When I called DirecTV about this, they told me their policy did not allow them to give me a credit, and all they could do was extend the free hd access for another 12 months. They couldn't seem to wrap their heads around my issue with being charged $60 fraudulently, and why I didn't feel that their giving me what they had promised (12 months of hd access for free) would make up for charging me $60 fraudulently.

You can't tell your customer you are giving them a service for free, then fraudulently charge them for that service, and expect to "make everything right" by giving them what you promised all along. At the end of the 12 free months of hd service, I could have decided I no longer wanted that service, and thus never be charged for it. After all, their HD DVR often doesn't record a show... for no reason at all. Completely unreliable dvr. But now, I've already paid $60. Simply starting the free 12 months of hd access now does not give me back my $60. And the supervisor that I was finally transfered to treated me like I was being completely unreasonable wanting my money back that DirecTV had stolen from me. Very rude.

For all of you who have contemplated signing on with DIRECTV as your TV provider, I have one piece of simple advice: Do not WALK; RUN from this organization.

"Why"? you might ask. Well, let me tell you:

I had been a customer of DIRECTV for nearly seven years, since January of 2002. For the first six years of this period the service that DIRECTV provided was adequate; that is I had no real desire to change TV providers.

However, beginning three or four months ago, the service deteriorated to the point that I was having extended outages. Initially, I believed that they might be weather-related but the outages became so common that I was forced to contact the DIRECTV “Service” department. It is with considerable justification that I put “Service” in quotes as I will explain.

I quickly found out that the purpose of the IVR (Interactive Voice Response) system that DIRECTV utilizes is to delay interaction between the customer and a real person as long as possible. No matter the type and/or frequency of the problem, the customer is forced to go through a ridiculously lengthy menu of options in which the system does not recognize the customer’s verbal cues, is channeled into the wrong customer service scenario, or is completely cut off. It would be impossible for me to come up with an exact figure but I would conservatively estimate that each of my calls to “service” lasted more than an hour. (Incidentally, as a Systems Engineer, I have programmed and maintained IVR systems. I can safely state that DIRECTV’s IVR system is a complete joke.)

At any rate, after a number of calls, I was finally able to reach an actual human being who went through essentially the same scenarios that the IVR system did. Although I carefully followed all the representative’s instructions, nothing cleared up the problem. Finally, the representative announced that I would be sent a new receiver. At that point, I asked VERY SPECIFICALLY if there would be any charges associated with the new receiver. THE ANSWER WAS A CLEAR EMPHATIC “NO” DUE TO THE FACT THAT I WAS A “LOYAL CUSTOMER.”

When the new receiver arrived, I noted that it was a reconditioned receiver and not a new one. I also reviewed the invoice, noting that I was not being charged. I also flipped over the invoice and noted verbiage that the customer “service” representative had NOT told me about including the supposed “obligation” that had occurred with the “new” receiver. To tell the truth, had this “new” receiver cleared up the problem, I would have had no qualms about the whole situation.

However, the “new” receiver was “DEAD OUT OF THE BOX”. It would NOT power up because of a faulty power supply cord that kept dropping from the back of the unit. Looking back on it now, it is slightly humorous because each time I would firmly attach the power supply cord to the back of the unit and step back, the cord would simply drop out after a few seconds. I again called DIRECTV and went through the now familiar scenario of calling, trying to get the IVR system to recognize the English language, getting misdirected, being cut off, etc. Again, after a couple of hours, I was finally able to talk to a live person. When I explained the situation, I received a breezy “No problem. We’ll just send you ANOTHER receiver.”

After another week, I received the next receiver. This time, the receiver powered up and after another two hour call to DIRECTV I was able to contact a human being who validated the receiver to the system. For the next month or two, I had no further problems.

However, the problems soon came back. Again, I went through yet another bout of attempting to call DIRECTV to get to a live person. After the now familiar routine, I spoke with a “representative” and attempted to explain what had transpired and the symptoms of the present problem. After making a few ineffective suggestions, the “representative” said (and I am quoting him directly), “You know, this is really above my level of expertise. I’m going to have to transfer you to someone else.” When I finally got to this person of greater “expertise”, I was desperate to the point that I practically begged the person to send out someone to my residence to resolve the problem once and for all.

The “representative” said (and again, I am quoting directly), “Since you are a loyal customer, you are entitled to one free service call.” At that point, I truly thought that I was getting somewhere. Then, she informed me that it would be over a week before my “free” service call could take place!

At that point, I could clearly see that DIRECTCV was not, in the slightest, concerned with the situation of a “LOYAL CUSTOMER”. They had not given me one reason to believe that they had any intention of resolving the problem. I certainly could not be assured that their “technician” would show up on the given date. Given their sorry record of performance, I had absolutely no choice except to do what I had previously sworn not to do and that was to return to Cable TV. (It was slightly humorous that, when I returned the receiver(s) to FEDEX/Kinkos as directed by DIRECTV, the shipping clerk took the package and stated “Well, you’re the fourth one this morning.” I looked behind the counter and sure enough, there were three other boxes containing DIRECTV equipment being returned!)

Shortly after I declined DIRECTV’s offer of two months FREE service to stay with them, I received a bill for $233.00 for an “Early Cancellation Fee”, a bill that I have no intention of paying. In a nutshell, my situation with DIRECTV is:

a) The DIRECTV’s “representative” intentionally provided false information to my question as to whether there was any cost or obligation for the “new” receiver. This “policy” of obligating customers while providing them with shoddy equipment and customer service insures that they will always have a “captive audience” while doing as little as possible. (It is very interesting that, when I asked the “representative” what they wanted me to do with the old receiver, the reply was “throw it in the garbage”. Yet when I cancelled my service, I was warned that my failure to return the latest receiver would result in a charge possible exceeding $700.00.) From this, it can clearly be seen that the supposed value of their equipment means nothing to DIRECTV. The equipment is used only to further obligate customers to DIRECTV’s miserable service and to serve as a possible source of further revenue by wildly overstating its supposed value.

b) DIRECTV’s decision to conduct customer service “on the cheap” (ex. their IVR system, inadequately trained technicians, reconditioned equipment, and refusal to dispatch on-site technicians when the need arises shows their utter disregard for their so-called “loyal customers”. If they had dispatched a technician promptly, I believe that all this would have been completely unnecessary.

c) I conservatively estimate that, all told, I had well over a month of outages due to DIRECTV’s incompetence. The total of the “credits” that I received from DIRECTV is totally inadequate.

Again, if you are even contemplating calling up DIRECTV, please fight the urge to do so. I can promise you, you will regret it!

I cannot believe all of the complaints that I have read against DirecTV. I, too just had the same experience. I had absolutely no idea all of this was going on with DirecTV or I would have never signed up for there so-called special offer. I had service with them for just 3 days. They did not get my order/equipment correct. When I talked to them regarding the incorrect equipment, they wanted to then charge me an extra $100 to get the correct equipment that I ordered in the first place. I canceled my service that day. I was told there would be NO additional charges. Several days later I received a bill with a $460 early cancellation fee. Of course this fee was never mentioned before, much less at the time I canceled. I called and spoke with a representative and was assured that the charges would be credited. Well, almost a month later my credit card is charged. I cannot believe they get away with this time and time again. I called DirecTV and what a nightmare. I spoke with 8 different representatives, got disconnected 3 times and was told about 4 different stories. I was told by the first Rep that my credit card would be credited and to call a number to verify that it had in fact been credited and to confirm it was the correct amount. The number I was given was a fax number. Another Rep told me that my credit inquiry was still with the "Account Management Team" and to give it another week. I insisted to be transferred to a supervisor and was disconnected. I called back again and spoke to a so-called Supervisor who then told me that this "Account Management" Team had all of a sudden miraculously came to the decision that if I reactivated my service the fee would be waived. Umm...NO! He asked me if I now had service through another provider. I told him that was none of his business and that was not the issue. I insisted on speaking with someone else and guess what...disconnected again! I called back. The next Rep stated that since I live in Texas - as well as 14 other states - that there is a law that requires DirecTV to give us a "trial period" without early cancellation fees. (I'm not sure if this is true, but was told this initially from the Rep I called the first time I saw the charge on my statement.) This Rep was going to transfer me to the "Customer Retention Group" - Disconnected once again. I called back again...the last Rep I spoke with told me that there was nothing I could do about this charge and there was nothing anyone could do and there was no one else I could speak with. I asked to speak with whomever made the decision on my account to deny the credit back to my card and she stated that the "Customer Retention Department" does not take phone calls!? She also stated that she did not know why the previous Rep told me that there was a 15 day trial period or about the law in Texas and other states. She did not know where they got this information from. Again - UNBELIEVABLE. How can this company keep getting away with illegally taking money out of peoples accounts? I really hope this problem is resolved and that people keep speaking out about it.

In January of 2006 I began my service with DirecTV. I had enjoyed one year of service with Dish Network, and as agreed they accepted my return of equipment and did not charge me for their expected two years of service.

I changed over to DirecTV because they had local channels on HD that Dish did not have at that time. I wish I hadn't switched. In April of 2008 after over two years I canceled and returned equipment through their equipment return program. I was told by a customer service rep that they would issue me a check for unused time for the next month that I had already paid for in advance. Charges had been made via credit card. Some time later I saw that they had charged me $360 for early cancellation. I phoned them, and they informed me that since my DVR had malfunctioned in December of 2007 and had been replaced, that I had an additional two years of commitment. They told me of an addendum to the customer service agreement that stated that each piece of equipment carries a two year commitment. I complained to the credit card company, and they reversed the charges.

DirecTV rebilled the amount the next month, and I am about to go ahead and pay the crooks just so I won't get any negatives on my credit. Before I pay it, I will check my credit report to make sure they haven't already blackballed me. Since I haven't found anyone who has successfully gotten them to retract this unfair charge I don't have the legal resources at hand to fight them. I have copied the Texas Atty General, and I will report to the BBB. Do not deal with these crooks.

In March of 2009 I received a flyer from Directv promoting a special of 150 channels for $29.99. I called to arrange for service. Their representative told me if I would allow them to debit my bank account I would get the "special" for $24.99., so of course I agreed. They then proceeded to debit my account for $58.99 per month.When I called to question them they said that was what my fees were because I didn't send in the rebate. What rebate are they talking about? I have never received a rebate. I have since contacted Clark Howard, The Governors Office for Consumer Affairs, the BBB, the FTC, FCC, Ripoff.com plus my local congressman. Up to now I have received no satisfaction. I closed my bank account & sent them a check for $24.99 which I informed them was our original agreement. They informed me that if I didn't send in the $58.98 they were going to report me to the credit bureaus . I went to my local magistrate & as soon as I mentioned Directv, he informed me that he had numerous complaints against them & the complaints were numerous through out every state in the country. His recommendation was that I write them cancelling my service. The credit card companies will then contact me & if I can show documentation that I am disputing their charges &" that there has been a breach of contract, this will not go against my credit rating.

So its almost christmas and my brothers house burned down and everything was lost in the fire including the stupid direct tv boxes so now they are trying to cancel their contract and heartless direct tv people are charging the for early termination and for their boxes they are not geting back! hello there was a fire that burned everything down they have nothing left! and direct tv wants them to pay over $500 to them! Hell no! they can use these $500 for something more important like diapers and clothes for there 9 month old baby! so direct tv be prepared for whats coming to you!

I am not surprised to have found the many many other unfair business practice complaints online, regarding DirecTV, including poor customer service, poor quality product services, billing disputes, and more. I have NEVER submitted or even researched complaining about something online, until today. I pride myself on being polite and respectful in order to get things resolved, which works almost all the time. Unless you are dealing with DirecTV.

My situation with DirecTV is unique, because I am not, and never have been a customer of theirs, however they recently charged $851.88 to my debit card. Apparently since I had at one point made a payment on behalf of a friend, 7-8 months ago, that person cancelled service, and DirecTV continued to bill him. Since his card on their files had expired, DirecTV elected to bill my card for the months of service that had long been cancelled, late fees, and cancellations fees.

I contacted DirecTV immediately, actually the charges were still pending. I monitor my bank account closely being on a very tight budget. I spent almost 2 hours, being put on hold, disconnected, transferred from one representative to the next and having to tell each person the scenario over again, being told they cant pull up my account information unless I have an account which I dont. Eventually I asked to speak with the highest supervisor there after again getting transferred by a representative to an out of service DirecTV number.

Finally, after additional attempts I made it to the claims department explaining that I wasnt a customer, and had been charged and believed it was not legal to keep my credit card on file, let alone charge it (which it is not). The claims person apologized profusely, acknowledging the mistake and said it would be submitted to claims immediately, which wont be processed for 8-12 business days... 8-12 Business days?! I explained my account is going to be overdrawn, that I am pregnant and very sick needing to make co-payments for upcoming dr. appts and get my medication. She said I am very sorry about your situation, there is nothing I can do. But once the claim is processed you can fax us your bank statements and submit another claim for the overdraft charges, I find this absurd. The claims person said there was nothing they could do to expedite the matter either and suggested that I contact my bank, which I did.

I spoke with my branch manager, he said the bank requires that I contact the party that charged my card to give them the opportunity to reverse the charges. I told him I had, and they wouldnt be doing so for 8-12 business days and I would be negative in my account if the bank didnt stop it while it was still pending. He said well if its pending they cant do anything anyways, and since DirecTV agreed to reverse the charges even though an undesirable amount of time, that the bank cannot do anything for 30 days. He even called legal, corporate, everyone he could to try and help me since I have a good relationship with my bank. Laws prevent the banks from doing anything once a claim has been filed for 30 days, that was a dead end. He suggested I contact an attorney because what they did is not legal. I spent about an hour in the bank, and another 30 minutes on the phone with the bank at home. Thats now 3.5 hours of my time.

I again contacted DirecTV, the customer service agents if thats what you want to call it... seemed as though they had been trained to read from a script, located in a foreign country. Each time you call their phone number, it takes 10-15 minutes going through the voice prompts and wait times. Again, I was disconnected time after time in the process of being transferred to the department that handles 'that'. Finally I got to an agent after asking for a supervisor who said she was not a supervisor, and she will not transfer me to one, because I am going to get the same answer no matter who I talk to. She stated that there is NO way to expedite the reversal of the charge fraudulent or not, because it is done electronically and their agents do not have the ability to over ride 'the system'. The agents were very snide, and had been trained to make no attempt to help, and to read a scripted 'it will take 8-12 business days'. That process was another 1.5 hours of my time, adding up to 5 hours of my time now.

I contacted DirecTV today, 1 week from the start of this (5th business day). I called to confirm the claim is being processed, how far along in the claim process it is, when I can expect it to be done, is it 8 or 12 business days? After explaining the situation to the representative, she said she if a claim was filed its in process and she doesnt have a way to pull it up and see how far out or when it will be done. I said okay, can you just pull it up to confirm its happening though? She said no, she would not because I already filed a claim and she doesnt have time to confirm something that is already being done. She is very sorry for my inconvenience, and to contact them if it hasnt gone through in 12 business days. That took me another 30 minutes, and 3 separate calls. 5.5 hours of my time so far.

I consulted an attorney who stated what they did is not legal, but the cost of litigating the matter would likely outweigh the winnings. Unless the course of their actions did result in affecting my pregnancy or compromising my babies health. Are you kidding me?
I dont even want money from DirecTV, I just want MY money back in my account today... I want a super aggressive attorney that wants to get rich suing the pants off DirecTV. Thats right DirecTV is so awful, that it would bring me vindication knowing that they had to pay a large sum of money fighting a legal battle and paying the attorney off. I just want justice. So, Mr. or Ms. attorney of my dreams, boy do I have the case for you!

If you are thinking about signing up for service with DirecTV - DONT! And if you are reading this because you are also fuming mad, contact me on this complaint forum... maybe I will have found my attorney by then and you can jump in on the action!

Directv double charged my account when I paid my bill. This caused some overdraft fees from my bank. Directv refused to resolve issue even though I have faxed multiple documents showing where my account was was processed twiced, therefore causing the overdraft. I faxed, and emailed and did whatever they told me I need to do. 10 days later I call them to check the status (something else they told me) to find out that they are refusing to resolve the issue even though it is in BLACK and WHITE showing the double charging error. I'm surprised a company this big and resourceful would show this type of neglect.

This is the interaction with the Better Business Bureau. The BBB is useless as well. They are not out for the small person, they are out for big business. Do not do business with Direct TV. They practice deceptive business practices. And the people at Direct TV, including Bobby Vernon, are completely useless.

DirecTV, Inc.

2230 East Imperial Highway El Segundo, CA 90245
Contact: Bobby Vernon
Phone: [protected]

I'm writing regarding my acct that I opened on 8/11/07. I purchased the NFL package, which is a 4 month deal at about $70 per month. I called Nick on 12/20/07 at the 1-800 # & he said that you had charged me $394.45. Under my impression, I should only be charged roughly $270 for the package. Nick went on to tell me that I had the HD receiver & that I signed a 2yr contract. I was a bit surprised with this because nowhere in the process of ordering verbally or contractually was I notified of this. He directed me online to the small print page that described this & sure enough it said this. He told me to write a letter to this address & ask to be taken out of the contract. I beg you, please remove me from this contract. I can't afford a two year contract & didn't realize I was getting 2yrs for that receiver. I don't even have an HD TV. All I have is a small 19 inch TV. I saved up all year & was so excited to get my NFL package & then this was dropped on me. Please, don't ruin my impression of DIRECTV. I can't afford the 2yr contract & certainly can't afford the cancellation fee. Please, have a kind heart. I don't have a lot of money& only saved up enough for the $270 for the package. I normally don't have any extra cable or satellite to my apt & thought it would be exciting to have the NFL package. If I had known that I was going into a 2yr commitment, I would've not got into this program.

Response from Direct TV
We are sorry for any misunderstanding. Upon review of the account we that you activated your account with a new customer promotion giving you our best package, Premier, at no charge for 4 months, when you subscribe to the NFL SUNDAY TICKET. Under this offer, you were charged $69.99 each month for 4 months for the NFL SUNDAY TICKET. At the end of the 4 months, the Premier began charging at its regular price of $99.99 a month. We show that you activated on 8/11/07, therefore the promotional offer ran until 12/10/07. The Premier began charging on 12/11/07 and was reflected on the 12/12/07 billing statement. You contacted us on 1/11/08 and your account was suspended at your request for 6 months with a reactivation date scheduled for 7/31/08. We have reviewed the charges, payments, and credits as they appear on your account, and consider them to be accurate. At the time you placed your order, we advised you there would be a commitment associated with the equipment you were acquiring and activating. We also noted the commitment on the order confirmation we mailed to you. We significantly discount the price of equipment and installations and we pass this savings on to our customers. In exchange we ask you to keep your programming for a specified amount of time. The length of the commitment is based on the equipment ordered (12 months for standard equipment and 24 months for advanced equipment such as the DVR). We have reviewed your account and unfortunately we are unable to waive your commitment.

Response from me.

These are deceptive business practices. The person I talked to never warned me about the 2 year contract. That makes no sense. All I wanted was the football package. Why would I have agreed to 2 years? If you had warned me, I would have said no. It is that simple. You are roping me into this contract by giving me equipment I did not ask for and then saying I was told. That is not true. You did not mail me an invoice, you emailed me one. And if you are at all interested, I can provide the proof that nowhere in the invoice and included links does it lead to the fact that I signed up for 2 years. You also lost my $100 dollar refund money because you were late twice to my house. How is this? Because these are deceptive business practices.

Response from Direct TV

Our records show you ordered your system online at directv.com. Prior to completing the order online, you must have agreed to the terms and conditions of the offer by checking a box stating you agree. We also advised you of the commitment on your first statement, which was viewed by someone that has access to your online account. All prospective customers are able to view detailed commitment information online at directv.com/agreements prior to acquiring equipment and services. We have reviewed your account and unfortunately we are unable to waive your commitment. We have applied a $100 credit to your account because of a missed installation in August ‘07. We apologize for the delay.

We had a two year contract with direct tv in 10/06. In April of this year after many problems they replaced a HD receiver which the old one blew up and now I had cancelled service and switched to charter in June of 09. they told me when you replace a receiver you go back to the orginal contract. They are charging me $420 early cancellation fees. I sent the receiver back as told. I am very upset and hate this company. i have made many phone calls and had sleepless nights over this. What can I do ? They said they will turn it over to an collection agency and our credit has been the best anyone could have.

Bait and Switch. Direct TV appears to offer a good deal but fails to tell you of the 24 month contract, despite the promise of telling you to "try it and see if you like it." Moreover, try to cancel it--impossible to get a representative. Terrible. DO NOT USE THIS COMPANY!

I have been a custmer of direct tv for three years. Im switching to a new service and when i called i was told i would be paying for breaking my contract early. I asked why i would be paying for breaking my contract when i signed up for a two year service in 2008 and it is now 2011. They told me last year when there DVR broke and they sent me a new one. They renewed my contract for a year without telling me. So beware when there stuff breaks and they fix they renew your contract for another year.

Direct TV and AT&T have been jerking us around for about 2 weeks now. Been a customer for about 18 years. Got tired of over paying they said they'd make it right. Bottem line they sold me a bundle for TV and AT&T high speed internet. They installed the Satellite on Feb. 16th I told the installer I would not honor a two year contract if they did not do everything their suppose to. He said that was up to me but I only had 24 hours to cancel. Four hours later called them up with a problem already and let them know then I did not except the agreement pull it out if they had to, or no contract. Well its Feb. 21st still have no internet thanks to AT&T, which it a whole nother complaint. As of today direct TV says they don't bundle internet with AT&T. Of coarse now direct TV says I am locked into a two year contract which if I break their going to charge me for boxes and install. When they set this all up there wanted a credit card for a one time charge of 10.00, which was ok but I check my online account alittle while ago and they have my card on file. I did not authorize this and when I ask them to remove it they refused. Been off work with surgery so I bet I've spent at least 20 hours or more on the phone in the last 2 weeks. Between direct TV and AT&T their selling bundles of services together but one does'nt know what the other is doing. What attorney do you call?

Never Agreed To any contract with this company! Never was told about a contract! I told direct tv this was a temporary move from ny to md due to aging ill parents that need my attention.when i attemted to disconnect service with them after one yr of paying bill in full I asked repeatedly about not wanting bank information stored was told for one yr from direct tv that is was not and when i set up to disconnect my service with them i was then told about a two yr contract and that direct tv did store my banking information and that they will be debiting my account for early termantion fees i knew nothing about. Corporate offices stated there was nothing i could do and that they have my banking information and will be accessing my account for fees. Please Help Very Concerned Consumer! I will never return for services to this company ever after this horrifying experience!

I just went through the same deal...only they want $400.00 from me for early termination fee of a contract I didn't even know I signed...Complete BS!

Go to your state attorney general. I just had the same problem and found out that Directv has been sued over many issues. They took $850.00 out of my account on Feb 13th, throwing my account into the negative. I filed a complaint with the MI AG, and also my bank. First thing you need to do is call your bank and tell them to NOT honor any charges Directv makes. I was charged for the boxes that I returned, early termination fees, Novembers bill that I had already paid, and a whole bunch of NSF charges now from my bank.

when i signed up for the nfl package i was a new costumer...and was suppose to get the premier package for free for a time period...it never happened because an over zealous installation person installed my direct tv a week before the promo began...and two weeks before my sheduled installation date. when i reviewed my first bill and attempted to correct the mistake, i was told in so many words...Nothing We Can Do Now Because I Hadn't Called Right Away...Welcome To Direct TV

You know for all those people being rude on here, Get a life.
I realize there may have been some ambiguous contract, that they never tell you about when you sign up, it is still bad business practice. But if you pay attention to what is actually happening to our economy and all the people loosing jobs, you will realize that this can be a serious matter. I lost my job for several months, and was living in my car, I SIMPLY could not afford it this service, or to cancel out of it. It was put on hold. Now that I am recovering from unemployment, I still can not afford it-but I have to finish out my contract. I also find TV to be a complete waste of time, and I wouldn't want it even if I could afford it. So for the haters, who have nothing else to do but be negative, have some compassion. Its tough out there right now. When your lucky to even eat some nights, and you are not sure when you will be able to again, paying for Direct TV is the last thing on your mind...

I am also have major problems with the bundle. What was promise for $116., is averaging $170. We even have the ad in hand and have sent copies to Centurylink. They have not been paying Direct TV either, so our TV was shut off twice in 4 months! We are supposedly on autopay, but our bills are being sent to another city and a different address. I finally found out by registering for online access!
We have spent about 20 hours on the phone trying to iron this out, but so far nothing positive has happened, and they are refusing to honor the ad (program) that we signed up under.