The complaint has been investigated and
resolved to the customer's satisfactionResolved Direct TV — bad customer service
resolved to the customer's satisfaction
First thing I have to say is that it seems like it doesn't madder what company I try, it seems that customer service is a lost art. I have been a customer of Direct TV for a year now and up until now I have had a handful of complaints that I would like people to know before they sign up. The day of my new installation, they gave me that dreaded four hour time for me to be home. Well, they were four hours late plus installation time, off to a great start. I had to pull a few teeth for some compensation for time. $5-$10 off a month on a $120.00 bill, big whoop. I would like my time back please... Then to boot the second time they had to come out to fix my bran new dvr box, can you believe they were 6 hours pass the 4 hour time slot. Yea, wasn't a happy guy, and the technician was in a pissy mood as well. Again went through hoops and bad customer service to get some compensation. The leverage they have on you is like your cell phone company, is the two year contract. This gives them the right to treat you like crap because you are stuck with them for years. If you have the leverage to leave then most company's will compensate you somehow.
Now my latest complaint is, I called to add two more boxs for a friend that needs a place to stay for 6 months tops. Cost to me (or him) $300+, for a what they call, a leasing fee, they tried to use the analogy for leasing a car. I told them I could lease a car for cheaper and that this is crazy. For their equipment that I have to return and I had to sign in for another two years contract. Then all the hidden charges that make no sense to me but this is true with all company's I deal with.
When and how can we as customers can we try to demand better service for our money as a whole. First contracts are BS, if you provide me with a service I am happy with, guess what, I won't leave you. Second get rid of hidden costs, be square and up front to us. Don't advertise something and give us something else. Get back to the customer is always right! You can't make everybody happy but at least try.