They replaced one box that hadn't been working out of 3 boxes we had and they sent it and I hooked it up then our main box still wasn't working and they said they would replace it for $40 and a new 2 year commitment . I told them we didn't want to commit so after 3 more months of trying to get the box to work we canceled the service and after 5 years they want to charge a $375.00 fee for early cancelation.. I asked 3 different reps why and finally found out it was for the new box they gave me in July. We had had many discussions to show them we didn't want to commit and I recieved no paper work or anything to say the first little box they replaced, which hadn't worked in months was like signing up new. Whew.
In August 2008, my directv service was disconnected for non payment. I only owed the one month, which I do not dispute. Two weeks later, I received an email stating that they had discontinued my service. On 09/29/2008, I attempted to pay my electricity bill with my credit card. To my surprise, the charge was declined. When I checked my balance, DirecTV had charged my card, $179.17. When I called them, I first spoke with a girl who barely spoke english, becoming increasingly frustrated, after spending 10+ minutes on hold, I asked for a supervisor. I was then transferred to a Gentleman named Dax, Dax refused to give me his last name, but informed me his ID # was [protected]. I explained to him what had happened, and that my car had been charged for more than what was owed. I had service for more than 4 years, so there was no early cancellation fee. After he reviewed my file, he agreed that On 09/22/2008, DirecTV had cut my new Bill, now note that I had NO service for the month of August. On the same day, 09/22/2008, they [Directv] charged my card for the same amount that they billed me for. This bill was not mailed to me, emailed to me, nor was the charge authorized. I did not, nor have I ever, elected for automatic bill pay. THE CHARGE WAS MADE WITHOUT MY CONSENT!! After getting a long speech from "Dax", I hung up the phone. I am sure I will not hear from them again, but he assured me that I would hear from his supervisor, whose name is "Marlon" his voice mail number, NOT A REAL VOICE number, is [protected]. So on 09/22/2008 DirecTV cuts a new bill with inflated charges, On 09/22/2008, they also pre-authorize my credit card for the amount of the inflated bill, On 09/27/2008 they post the charges, aparently this 5 day period was to see if I would notice the charge. On 09/29/2008 I spoke with "Dax", and reluctantly I will see if they will keep their word. I will update this post when they do. Until then, Beware of DIRECTV!!! I would entertain hearing from any attorney who would like to file suit against DirecTV. Please note the following information listed below my name and account number is information that was cut and pasted directly from their website. If you notice there is NO automatic bill pay selected!
Account # 2835589
$179.17 on 09/27/08 Current Balance:$0.00 Auto Pay:Not SetupPaperless Billing:Not EnrolledEnroll to View Bills
Activity Since Last Bill
View All Orders
Completed (last 3 months)
Email Subscriptions & Interests
Email AlertsBe the first to learn about special offers, new programming and ways to enhance your DIRECTV service. If you subscribe to certain sports packages such as NFL SUNDAY TICKET™, we'll also send you a weekly sports schedule. Sample
Update Security Question & Answer
Name: JENNIFER DANIELSAccount Number: 2835589
PO BOX 262
BEECHGROVE, TN 37018
563 XXXXXX XXXXXXX XX
BELL BUCKLE, TN 37020
Card Type: VI
Card No.: XXXXXXXXXXXX5605
Expiration Date: xx/xxxx
Account Details Overview
The week of Sept. 15th 2008 I rented a movie called Nhims Island on Directv with
my Tivo box as I have many other times for the last 10 or so years. My family
has 5 children and they are like all children watch one over and over and over if
they like it. This time was different when we sat down to watch the movie the next
afternoon, the screen said this movie will be deleted at 8:00 pm exactly 24 hours after it was rented. This in not right, even if I went to block buster or some movie
rental place I have it for 5 days. This is wrong and I do not like it. It is wrong to change the menu in the middle with no warning no notice it is wrong...
The unauthorized placing of a service referred to as NFL Sunday Ticket charges by DirecTV on my bill reflect...
I have a problem with direct tv. I was a customer for 8 years and then my dvr wasn't working right. I wanted new equipment. Direct tv told me that I would have to sign a 2 year commitment contract to get new equipment. I told them no thanks. The very next day a dvr arrived on my door step via fed ex. I called them to make sure that I would not be agreeing to a 2 year commitment if I used the dvr. They said no problem, no commitment!
I continued to have problems with the new equipment and called several time. I was never informed that I was under a new commitment agreement and they did not offer to do anything to fix my problems, so I went with another company. After installation of new equipment from a new company. I called direct tv to cancel. Now they tell me that I am under a commitment agreement and will have to pay extra to cancel. What should I do next? I never agreed to the commitment.
Installer stole laptop, and left without completing the installation, no paperwork signed. directv refuses to accept responsibility for the installers actions but sent another technician out to finish his work. Police cant do anything because i did not physically see him take it. it was there when he came and gone with him when he left. buyers beware!!!
Directv mailed a cancellation bill for $26.75 after I disconnected service. I had no problem with that. Due date was Sept. 3rd. Started receiving past due notices before it was due. Even received what appeared to be a collection letter from a third party and it still wasn't due. Paid the bill on the due date as I have always done with my bank automated bill pay. Got my credit card bill two weeks afte I had paid. Directv had already deducted the payment from my credit card on Sept. 1, BEFORE the due date. I did not authorize and when I called to complain, I was told it would be 6 to 8 weeks when I would receive my refund for overpayment. Unethical, deceitful practice. They have no right to take my money before it is due, and to hold the funds for so long before reimbursing me. My point is not the amount of money but what they are doing to me and many others.
This company took my money for an auto extended warranty and basically sold me a $1500 piece of paper and no warranty! I called the name on the paperwork they sent me and guess what??? The other company on the paper said I should talk to the company that sold it. Well, after a lot of research on the net I found out that these are the same scam companies with different websites! They take your money and then run! I spoke to some guy kyle? That said he was the manager and nothing got resolved. I tried to dispute with the credit card company since the charge on my credit card is from another company entirely!
Direct TV customers Beware
Having had our Direct TV discontinued we decided to switch to Cable for several reasons the first being every time we had a storm or snow we lost our connection, when we called about the service we were told wed have to pay a 80 Dollar’s for a service call to repair or readjust their satellite, the service man said it was OK, thus we had to continue to experience the continual disruption, when we signed up for this service some 14 years ago we had to purchase the receivers which we understood would be refunded when service was discontinued, we asked how to return this equipment we where told it was obsolete and they didn’t want the receivers back or their satellite dish, I wonder how many other consumers out there are using obsolete equipment and are receiving poor service. When we received our last Bill we didn’t pay on time and without authorization used a credit card number they had on file to pay the amount due, the card used wasn’t even the debtors, so they withdrew money from someone who wasn’t even a customer. The point to this is that Direct TV will withdraw their fees without notice or permission to satisfy their Bill, but they will not honor their customers with updated equipment and continuous service. So Please contact Direct TV and insist they update your equipment and don’t pay with a Credit or Debit card, or personal check because they will transfer the needed funds without notice from these financial instruments.
This is in complaint to Verizon and DirecTV service. Which Suck!!! They have the worst customer service I have ever dealt with in my life. I ordered a triple bundle package through Verizon I finally received it 2 months later and the TV and the satellite never worked never had a *** signal. Direct TV wants me to pay a $500 early term fee for something that never worked. Even to fix it they told me 4-5 weeks that was insane. We had already waited to long to begin with. I recommend any other phone or TV service but them they are the worst and don't know how to take responsibility.
Signed up for service in November of 2007. Signed up on the internet for a one year agreement for service plus local HD channels. Now it is September of 2008. Still no HD local channels and I was told by customer service that I am now locked into a 2 year contract. They also told me that I would have to purchase an external antenna for local HD channels. I contacted an installer for a HD antanna and he laugh when I mentioned DirecTV. He said it would cost $250.00 for an antenna with installation. I was also told that DirecTV uses this as a scam to sign up new customer's. Customer service at Directv has an excuse for everything when you call them. I can't even get reception whenever it rains. DirecTV informed me that the dish was installed wrong ! They are the ones who subcontracted the installation when I signed up ! This is by far the worst company I have ever dealt with. I will not keep this service and I have an attorney looking into my complaint.
We canceled the service within 3 days of setup. I was told by two different phone representatives from Direct TV that there would be no charge for cancellation for the first 30 days. I have called Direct TV two more times since that and was assured both times that the cancellation fee would be waived. The most recent call occurred on Sept 4, 2008 at 5:25 pm. Once again I was assured by a representative from Direct TV that the cancellation fee would be waived. I called the sales line on Sept 4, and was again told that I could cancel the service with no fee for up to 30 days. Direct TV and their representatives are telling me that I owe no money, and then submitting a claim to a collection agency who is threatening to take this matter further.
When we first got direct tv, they said we would be charged $53./month, up to one year, so my mom ordered it over the phone and they said they would need her credit card number for the charge... That was the only authorization she made. We only had direct tv for 3 weeks and they charged us $97., instead of the $53. That was discussed over the phone. So right when my mom received the bill in the mail, she got on the phone with them and explained everything. 4 times the customer service reps. Said they were transferring her to their supervisor and 4 times she was hung up on.
For them being so horrible to deal with and for them obviously ripping us off she decided to cancel the service right away and they said they would bill her $440. For an early cancellation fee. On the phone she even stated not to take any more money from the account number that they have and to please send a bill to her in the mail and she would gladly pay it to get rid of this horrible service.
Well, today we received a receipt in the mail for $518. Direct tv took out money from my mom's atm account without any authorization what so ever.
Now she is currently still on hold with them on the phone...
This is illegal! It has to be! Taking money from someone's account without their knowledge or agreement/permission is illegal! And the way they deal with people is by hanging up on them. What do you do? Who do you call because of this?.. This is not right and it needs to be stopped. Direct tv cannot get away with this!
-if direct tv has done this or anything similar to you please contact me if you have any information that you think may be helpful in this kind of situation. I want to start a class action against them. Thanks all.
Well I can see from this list that I am among many who have had questionable dealings with Direct Tv.
Mine is for unauthorized charges today on my bank account for services that were supposed to be turned off on June, 1, 2008.
I paid my last bill online on May 19, 2008. On June 1, 2008 I called Directtv and told them I was closing my account and I also got the runaround but was assured that the service would be terminated. Keep in mine I was calling 1400 miles from where I live. Now today I find a debit on my account for the months of June, July and I am assuming August. I have called my bank and because the hold on my account is slated to be deducted tonight they cannot do anything to stop this. I have to let the funds actually clear from my account. So tomorrow I am taking this to the Fraud Division of my bank. I assume responsibility for the balance owed on my account from May to June but I will not sit idleily by and let them do this to me.
My bank also mentioned that they have a lot of Fraud complaints against Direct Tv. So Truely Buyer beware.
I signed up for a verizon/directv bundle for phone, net, dish (U all know the deals) and after receiving a confirmation for installation letter in the mail I waited the 10 days it was supposed to take them to come out. On said day, they never showed so I called to see what the deal was. Apparantly someone who had our phone number before (Remember this is a new number assigned to us by verizon days before) and some previous customer named andrew (Andrew who hmm? I know no andrew's!) owes directv a balance of 200 or so. I ask, how is that my problem.. Of course no logical or reasonable answer, but if I would like to pay this andrew's bill, they'd be glad to come hook us up.. I say why do I need to pay someone elses bill?? It wasnt my problem ol andy didnt pay up. I tell them, no I wont pay, ive never had directv in my life.. We have no dish of theirs, equipment or previous bill... Why oh why do I need to pay of andy's mistakes?? They have no answers either, they just want their money. So to these directv customer services people, I say I work in a customer service office... I dont want to hear your excuses I want results!
When Direct TV states that when your 2 year contract is over and you cancel your service you get to keep the dvr...this is a blatant lie! I have been told by at least 3 sale reps that it is true but when I cancelled my service they demanded the equipment back or I will be charged for it.
They also state that the dvr will not work without their service. My question is "why would you not tell a prospective customer this information and instead tell them that it will work and that you get to keep it after the contract has expired" I spent hours on the phone. They are using false or misleading information to make a sale... Do not believe what they tell you when they come to sell the service to you.
I had DirecTV from Nov 2005 through August 2008. I honestly never had a problem with my service or the customer service until a few weeks ago(Aug 08). I purchased a new flat screen tv, and wanted to switch to HD service. When I called, the rep I spoke with informed me it would be $200 for a new HD DVR and $100 to install a new dish. Thinking this was a ridiculous amount of money to ask me to pay, I asked if they had any specials available to keep me as a customer. He said no. I then called Comcast, my local cable company, who offered me a pretty good deal to bundle my internet and cable services. A week later, when Comcast had completed the installation of my new cable service, I called to cancel DirecTV. I was told that I would have to pay a $400 early termination fee, because I was only 4 months into a 2 year contract. Well, I knew I had a 2 year agreement beginning in Nov 05, but I was long done with that, and I told the rep I was dealing with. He then proceeded to tell me that when I activated a new DVR back in May, that I went to Best Buy and paid for, that I entered into a new agreement. When I had trouble back in May with my DVR, I called their customer service people, who couldn't get it working. The girl on the phone offered me a free DVR, with a two year commitment. I told her I did not want to extend my commitment, and then asked if I went to Best Buy and paid for a DVR, would that require an additional commitment - she said NO. The rep who was handling my cancellation told me that was wrong information. I wrote them a nasty letter that day, telling them I would not pay their ridiculous fee. Below is the second letter I wrote them last week.
August 22, 2008
Billing Disputes Department
PO Box 6550
Greenwood Village, CO 80155
(via Certified Mail)
To Whom It May Concern:
This letter is a follow-up to my initial dispute letter sent August 7, 2008 (see attached). On Wednesday, August 20th, I received a bill for service for DirecTV. Since I had canceled the service on August 7th, I called the phone number on my bill to make sure my service had indeed been canceled. Amanda, the representative I spoke with, informed me that the disconnection had not been completed. I found that odd, since I was very clear with the individual I spoke with on August 7th that I no longer wanted DirecTV service. Amanda proceeded to make numerous offers to keep me as a customer, including a free HD DVR, free installation of a new satellite dish, and free HD service for a year. I informed her that when I called on August 2nd to inquire about switching to HD (see attached August 7th letter), the representative I spoke with told me there were no specials available to keep me as a customer, and that is why I decided to switch my service to Comcast. Amanda put me on hold, and spoke with her supervisor. When she returned, she asked what my cancellation fee would be with Comcast, and offered to credit that amount to my DirecTV bill if I would agree to stay as a customer. I told her I am not interested in continuing my relationship with DirecTV, as I believe your business practices are questionable, have received poor customer service in the form of wrong information not once, but twice, and Comcast had made me a much better service offer.
Yesterday I visited the Best Buy store where I procured the DVR I had been using for the past few months. In the area where DirecTV equipment is displayed, there is NO mention of a required two-year commitment service. I took photos of the tag under the DVR I purchased: again, no mention of a two-year commitment. I asked the Home Theater sales representative at the store if he was aware that an additional two-year commitment is required for existing DirecTV customers who purchase equipment from the store, and he said he was not. He scanned the DVR, so we could see what was displayed on the electronic signature pad at the time of purchase. Again, there is NO mention of a two-year commitment. It does say that by signing I verify I am a current DirecTV customer, and that lease fees and HD service fees apply. It does not mention any two-year commitment.
So, my question is this: since I specifically asked your customer service representative on the phone if purchasing a DVR at Best Buy would require me to extend my commitment, and was told no; and since I saw no signs at Best Buy, and no employee informed me, that an additional commitment was required; and since there is no mention of an additional commitment when signing for the purchase at the time of checkout; and finally, since I activated the DVR via your customer service department over the phone and was not told it required an extended commitment, how exactly is it that I should have known I committed to an additional two years of service with your company? Furthermore, I was told I would NOT have an additional commitment, so either your employees are untrained, or are outright lying to your customers. Either way, this is not my responsibility. I upheld my end of the contract I had with you, from November 2005 through November 2007. I notified your employees that I was not interested in extending my contract, and took steps to make sure I avoided doing so.
I was told by Amanda that you will automatically charge the $400 early termination fee to my credit card 7 days from the day of disconnection. Be advised that if you charge anything to my credit card, I will file complaints about your fraudulent business practices with the Massachusetts Office of Consumer Affairs and Business Regulation, the State Attorney General’s Office, the Better Business Bureau, and the Boston area Consumer Affairs television reporters. In addition, I have contacted an attorney whom I will be retaining should you decide to pursue this matter.
I look forward to a speedy resolution of this issue.
WARNING If you sign up for Direct TV and decide it is not for you, you have 24 hours to cancel or they will charge you at least $460.00 to terminate the contract. They tell you this after the fact and there is no mention of it in the contract by the installer or in the contract information he leaves with you for the service. My two days of Direct TV cost $230 a day! Even one of their reps thought I had the usual 3 day grace period. WRONG I guess they need to get their money fast before the customer finds out that they've been ripped off.
Today a DirectTV installer name "Mario Martinez" came to install a dish on my neighbors house, the dish was not only in front of my back main window of my house, but was not according to our Neighbors Association Rules which saids the dish most be on the back of the house... I try to explain this to the installer and did not have the chance... he did not let me talk and said "If you don't like it close your window!"
I am following with out Homeowners Association, we will see what happens... the moral of the story is 'DON'T GET DIRECT-TV' a company which does NOT care of its image or customer service.
...and YES I did call the many 888s and 8OOs numbers!... I was disconnected every single time!
DirectTV?... give me a break!
Property damage by direct tv: Three years ago I had direct tv contractor come to my condo to install direct...