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Complaints & Reviews

Direct TVcharged for movies that I did not view

I received a collections letter for 4 movies I either "rented" with a free view coupon or tried to rent and nothing appeared on the tv. I called customer service and the movies did not appear on our bill, but when we canceled the service we were. The collection agency said the movies appeared in our equipment that was returned. They stated we rented the movies and did not pay for them. DirecTv should check its own records as they took down my customer info. I was not charged at the time that the incidents occured, but a 6 months or a year later.

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    • Ma
      Marie Johnson Jul 14, 2009

      I got my bill today and there was 16 Adult Movies on it I KNOW that my husband and I DIDNOT WATCH those dirty things WE ARE CHRISTIANS WE WERE SO SHOCKED TO SEE THAT MESS ON OUR BILL PLEASE TAKE IT OFF OUR BILL My email is [protected]@yahoo.com My account no. is [protected] My name is Marie Johnson Thank You

      0 Votes
    • Ma
      Marie Johnson Jul 14, 2009

      Please take the 16 adult movies off our bill because we did not order them Thank You Marie Johnson

      0 Votes

    Direct TVunethical practices

    I am not sure who will receive this but for direct tv services I am sure there is enough information provided for them to search my information. Where are the laws that protect consumers from companies do unauthorized credit checks. On the evening of 10/9/08 I presumed to contact direct tv on behalf of my husband regarding a promo offer in the mail and I actually received very good customer service, the sales person was very knowledgeable. But I repeatedly stated that I was only calling to inquire about the products not order the service. I was asked my name, I said that I didn't have a job and that my husband is responsible for the bills so therefore I would not be placing a order. I was asked yet again, then I was asked if they could do a soft credit check, which the rep preceded to say that it would not be a credit check on me but a check on the address to see if the address qualified. I gave her no other information and then the next thing I know I being transferred to the resolution dept. People listen if I have a bill, yes it has to be paid. But this was not handled very professionally. I was asked 3 times about running my credit and 3 times I said no. Direct tv rep did a credit check after saying no 3 times. I asked for a supervisor or manager 2 or 3 people got on the phone and refused to give me a supervisor, or a manager, their last name, their location, or even a help line. I was told by one rep she was going to drop the call. I am not a disgruntled old bill customer... I was highly upset the fact that I didnt give a social or anything or any approval and my credit was ran. I guarantee if I pull my credit report their is an inquiry by direct tv. It is amazing that direct tv would be quick to search someone information without permission but utterly refused to give any information about their own company. Which leaves to think why should I have given my maiden name when asked. You have already pulled my credit. Yes if there is a dispute it has to be handled. I feel baffled right now anybody could have called up and gave a common name as I have and you mean to tell me that gives you the right to run a credit check. I have just went through a process that just was settled in court for the same reason. Do the companies not know the laws? I am sure I will have enough money to pay any debt that I could possibly owe... If I had the service it would have been several years ago... And what is really going on. I just called in for info on an offer not to go through a hassle such as this. The reps have the sales pitch down pat but they may want to re train on the areas of obtaining consumer information. May the economy is so busted right now that no one cares about the fair credit laws and such. Sorry I ever called in...

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      • Ca
        Candeee Dec 10, 2009

        Not only does DTV not honor their pricing but their installation service is the worst. I initially signed up for DTV because it was the only provider in the area in which I moved. The installer who initially showed up could not do the job because he “didn’t have the right equipment”. I waited the next day for the team to show up again, and was left waiting another two days only to find out they still could not install it. It took over a week and four days of my time waiting on them to show to get the job done. When I moved I attempted to keep them as the service contract was for two years, to avoid their disconnection fee. The second install was just as bad as the first one telling me once again they did not have the “right equipment” and would come back the next day. The next morning I was called and told that they had two “no calls-no shows” for work but would get the job done. Well, after waiting all day Saturday and no show or call I called Sunday only to be told that I mysteriously cancelled my contract. The fiasco continued for a few more days and when I asked to be compensated for my time I was pretty much dismissed.

        It is inconceivable that this company is allowed to do business in such an unethical unlawful way and the BBB or Attorney General’s offices do not seem to care. How can they still in business without having to pay for their shortcomings? They expect customers to sit and wait until it is convenient for them to show up or until they get their story straight about what the “package really costs”!!! Hello?? How is it that consumers are being railroaded by this company???

        They are the worst and should not be allowed to do business ever.

        0 Votes

      Direct TVbilling for service never received

      I just got off the phone with the service department and could not get my issue resolved. I came in from a business trip on Sunday and found that service had been disrupted. I called customer service earlier today and together we discovered a charge on the 8/19/08 bill in the amount of $79.95 for a service call on 8/18/08.

      I did order a service call but not one came. It was not an emergency situation so I figured that was the end of that and went about my business. In doing the research today I found out about the charge and called to have the service department reverse it.

      I explained the situation and was told that they would "absolutely not" reverse it because according to your records the call was made and because I had not called "immediately" after the no-show. I should have called sooner.

      I did not call "immediately" because I had no reason to call - no one showed! I did not call "immediately" because I had not noticed the charge on the bill until today. I did not call “immediately” because I would not have even thought to look at it was it not for the service interruption. I pay my bills electronically and would never have noticed the charge if not for the spike in the bill which led to the disruption. I would have paid the bill and been none the wiser and DirecTV would have gotten over on me.

      You better believe that I will be taking a magnifying glass to my DirecTV e-bills from now on. I cannot believe that DirecTV would treat a long time customer this way. I did not know that you had an expiration date on courtesy.

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        Direct TVverbal agreement?

        I had occasion to talk to directtv, after getting repeated automated messages which I wanted to squelch.In talking with the representative, it came out that they "have in their records" that my contract was extended two years this summer after I replaced a faulty receiver. They claim that by getting the receiver replaced, there was a verbal agreement to the two years contract. I would have never made such an agreement as I am moving and planning to cancel them within the next few months. How do they get away with this? What does a consumer do about this?

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          Direct T.V.unfair business practices

          My husband and I moved to this new area about 8 months ago. We had Direct T.V. for many years prior to moving to our new home. We decided to get service with Direct T.V. again. We have had service with them for the past 8 months and have received numerous mailings promising local channels and that we could bundle our internet (currently with Comcast) with Verizon since they have some sort of relationship with them. My husband called and requested local channels with Direct T.V. and after many weeks we finally received a letter in the mail stating that they were not available. We had to watch the olympics on the internet and since the economy has been so tight I need to get local channels to see the local grocery store sales. We also contacted Direct T.V. and requested that we get the internet bundled promotion to save $$ and have a combined bill in which they told us that the specific program was not available in our area. It doesn't take a rocket scientist to realize that this is FALSE ADVERTISMENT!!! So, my husband and I received a great offer in the mail from Comcast to bundle our cable and internet and save $50 a month so we decided to change our service. I called Direct T.V. to cancell our service and the representative informed me that I had a two year contract with them and was cutting the contract short by 18 months. She then informs me that there is a $366 cancellation fee. I expressed that no one ever told me that there was a two year contract. She told me that their contract was written on their website. She also stated that the installer should have told me there was a two-year contract and that if I had refused that he would have never installed the service to begin with. I expressed to the lady that the installer never told me about the two-year contract and I asked her what normal individual just goes to a companies website to look up their contract. I'm a college educated woman and I can honestly say that I don't run to the internet and read a companies contract everytime I do business. I rely and trust the companies representatives to explain things to me. Then the Direct T.V. woman starts reading me this cue card and in her statement she says that any cancellation fees will be billed to my credit card. I immediately told the lady to put a note on my account that I am NOT AUTHORIZING Direct T.V. to charge my credit card. She states that she made a not on my account. Well a few weeks go by and I receive two Direct T.V. bills stating that I owe $0 dollars, one bill even shows a $12 credit. The next thing I know I am looking at my online banking and see a Direct T.V. debit for $366 which throws my account into overdraft. I immediately called Direct T.V. and explained the situation and the lady Marsha that I spoke with even verified to me on the phone that I had NOT AUTHORIZED Direct T.V. to charge my credit card and the fact that I stated that I was not going to pay the $366 cancellation fee. The sad thing is, Marsha stated that there was nothing that she could do about the situation and that she was the last call stop for the consumer. How you dispute something with them is once you get to her department, they take the notes you tell them and type them on your account, they then pass this on to their billing department who I was told would give me a call. Well, after two weeks I get this generic email from Direct T.V. stating that I had signed a contract with the dish installer and was cancelling the contract 18 months early and that I was responsible for the $366 and that if I had any questions, I could call Direct T.V. (I am thinking in my head, all they did was send me an email about the same conversation that I had already had with Marsha and they were telling me the same thing that the first lady I spoke with when I called to cancell their service told me. I'm also thinking to myself that if I call them again it's not like I'm going to get to talk with the billing department directly, I'm gonna have to put in some sort of another request). So, I decided to go to my bank and file fraudulent charges concerning the debit. I explained to my bank that I specifically told Direct T.V. that they were NOT AUTHORIZED to debit my debit card. The $366 had since been refunded to my account. I have not heard anything from Direct T.V. as of yet, but am sure that they will send it to a creditor service agency and will make me pay the fee or else my 700+ credit score will suffer. I DO NOT think what they are doing is fair business practices and now come to think of it, they ask you for a debit card over the phone to get the installer to come out to your home and they call this $100 fee an installation fee. I believe they ask you for the card so that they can put it on file and if you decide to cancel your service they just come at you with some bologne that you knew there was a contract and that their contract can be found on their website (which I must say is EXTREMELY legally written to benefit their company, I have been in the insurance business since college and believe that insurance companies treat their clients better than Direct T.V.) My best advice to people out there is that if you are caught by surprise like I was about a cancellation fee when you call, ask the Direct T.V. Representative to put a mandated note on your account that you are NOT AUTHORIZING them to debit your account, then if the debit shows up, go to your local bank and tell them that the transaction was not authorized and have them refund your money...this is what I did. I know that I will have to face consequences with Direct T.V. billing me now for the $366 and probably turning it over to collections without billing me to try and ruin my GREAT CREDIT that takes a lifetime to build and one crappy company like Direct T.V. to ruin it. But, I have slept better this last week because I feel like I showed Direct T.V. who's in charge of MY CHECKING ACCOUNT. I don't know what else to do about Direct T.V., but are currently looking for ways to complain to our government and regulators about their unfair, unregulated, and untrustworthy business practices. If there is a two-year agreement, I feel Direct T.V.'s installers should be trained on how to sit down with you in your home and explain to you in lamens terms that you are signing a two-year contract (I have to do that when I sell insurance contracts), instead of sending some sweaty, over-worked and under-paid installer to you home who may or may not speak good English to install your satellite and he's rushing out the door so fast because he's got 2 or 3 more work orders after you and it's already after lunchtime!

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            Direct TVbogus contract

            Hi All,
            So I have been fighting Direct TV for months now. In a nutshell, I never knew about this bogus contract and early termination fee. I called and fought with them and finally I got throw to this guy named Brett. I asked him for proof that I actually signed a contract. He couldn't produce anything and now all the letters and calls from them have ended. Gee, I am hoping this is all over. Take a look at the letter they sent me. If it helps, call the number and demand physical proof that you actually have a contract.

            Dear Ms.---
            Thank you for your recent correspondence regarding DIRECTV account # 35308xxx. We attempted to contact you at phone #xxx-xxx-xxxx in response to your e-mail but were unable to speak to you directly regarding your concerns.
            Our records support Brett requested a copy of the signed agreement, per your request, and we are waiting for the paperwork to arrive from our Home Services department. As we are aware of this situation and the request for the agreement, we will ensure you are contacted after we receive a response from Home Services.
            At DIRECTV we strive to provide the finest in satellite television entertainment and outstanding customer service. For further assistance, please contact us at [protected] between the hours of 7:30 AM to 8:30 PM MT.
            Sincerely,
            DIRECTV Customer Advocate Team

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              • Kr
                kristin Feb 17, 2009
                This comment was posted by
                a verified customer
                Verified customer

                I cancelled my direct tv today after having comcast install. I have written complaints and called and complained for two years about problems ordering pay-per-view. I have paid nearly 180.00 a month for over 4 years. When I called to cancell my service, the rep told me that the HD box I paid 120.00 for at Best Buy wasn't mine and I had to return it, I said no I paid forit. She said I had leased it, and that was stated on the bottom of my BEST BUY RECEIPT. Also there would be a 75.00 early termination fee on my contract, I said I had no contract, she replied it was automatically done when I purchased... oops LEASED my HD BOX and that also was printed on the receipt. When I ordered service for the additional HD TV and another active television, no rep mentioned the contract, no Best Buy salesman mentioned a contract and my receipt, which I have is unlegiable at the bottom due to low ink in the printer at BEST BUY. I have not verbally agreed to a contract, nor was I notified, or even asked if I wanted to renew a contract, which I would have said okay then. But to slide it in at a retail store on a receipt and try to charge a loyal customer a fee and did I mention take back the box I paid 120.00 for. Is criminal. I left Direct because of two years of bad customer service, I feel you had ample time to correct the problem. Now you are basically trying to steal money from me? My neighbors on both sides of me called Comcast today to cancel Direct tv service and they also thought they had purchased not leased your HD TV box. I am calling the news tomorrow and getting other consumers names that have fallen for this deceptive business scam. I never signed a thing and I paid cash for my box, no signature there either. Let's see what class action lawsuit Direct tv can tollerate, sadly if cable is a nightmare, I will go back to Dish Network whom I used for 11 years or go without before I will EVER use a company that tries to decieve and bully money out of consumers. I would have gone back to Direct TV possibly. YOUR LOSS> Kristin Eaker Jacksonville, Fl.[protected]@yahoo.com Let the war begin, you will NEVER get 75.00 out of me. And we are getting more names of others daily.

                0 Votes

              Direct TV — dispute bill

              I was charged a 400.00 disconnect fee when I cancelled my tv service with Direct tv. No one ever informed me...

              Direct TVbillling

              When I signed up for satillite svc I was given 4 receivers. I was not told at any time that there would be a $5.00 monthly fee for each receiver. I spoke to several representatives and they al assured me the receivers were free. At now time was I told of the monthly fee. Is this bait & Switch?

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                • Wo
                  WolfmasterPrime Apr 20, 2009

                  Every directv mailer (in very small print) shows the additional charge for the recievers on it. Your install tech had you sign a contract that has that information on it, and you acknowleged that you have a copy of that contract by paying your bill. I think you heard what you wanted to hear, and didn't pay a bit of attention to what you were told.

                  0 Votes

                Direct TVcontracts @ hidden gotchas

                You'll enjoy this one!!! A brilliant business plan!!!

                I've been a DirectTV customer for several years...never really had a problem with their service. Although a little more expensive than their competitors, I get the basic package that I pay for.

                Almost a year ago (Oct 2007), DirectTV notifies me that I have to swap out my equipment becuase of upgrades they've made to their system. The upgrades in equipment would be handled for free and not doing so...would affect my service. In other words, if I didn't have them come out and change out the old equipment for the new upgraded equipment...DirectTV wouldn't work anymore.

                Of course I said, "ok...change it." What did I care... They made an appointment and the service guy came out and changed the dish ( I remember him saying something about chagning to a 3 wire...instead of a 2 wire...or something like that) and he changed the box for the same reason. Still...no big to me. It didn't seem out of the norm for a company to upgrade their equipment.

                In the last week, I called them with the idea of cancelling service. I was told that I was "within contract" because I had upgraded my equipment last year and if I canceled...I would be charged a cancellation fee!!! I discovered that when they upgraded the equipment...they hid a 2-year extension or contract on me.

                I recapped the situation and how they "DirectTV" had requested and told me I had to upgrade the equipment and that I had never requested it be done. NO MATTER...they denied any chance of removing this contract period from my account saying...you had the option of not upgrading the equipment...I loved that one!!!

                The fool proof way of retaining customers...tell them they have to upgrade existing equipment (whether they need to or not) and hide or play down a contract extension when making the swap.

                I told DirectTV this scenario...but really...did I have too? They did it to me...and how many others have enjoyed this same treatment.

                DirectTV...NEVER NEVER NEVER NEVER...sign up for their service.

                I'm looking for any advice on who, what, when, where, and how to get this situation resolved. I want to part ways from these bandits...

                Thanks for reading and I hope you have an answer to my problem.

                Email me: [protected]@sbcglobal.net

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                  • Do
                    doris labeau Feb 16, 2009

                    I wonder how many others have a problem with directtv underhanded approach to a contract that was not mentioned at any time before hookup or at cancellation. Today I've called 4 times and have spent a total of 46 minutes on hold and then disconnected. I was never told about a contract when I "bundled ." I received a bill for 340.00 for a supposed early disconnect. These people are ripoff artists.You can never speak to anyone about the problem because they disconnect you. If anyone has heard about a class action lawsuit please let me know.

                    0 Votes
                  • Nm
                    NM Consumer Feb 22, 2010

                    I had the same thing happen to me through signing up for DirecTV through Qwest. I was never told anything about the 340 Cancellation charges. They said they would bill my card on file. When I asked which one, they wouldn't tell me!

                    0 Votes
                  • Mo
                    Moe in Fort Washington Mar 25, 2010

                    "If anyone has heard about a class action lawsuit please let me know."

                    No doubt that there are others similarly situated with less-than-full-disclosure contracts. I'm on the same hook.

                    I don't think this contract is binding because ... there was not a "meeting of the minds reduced to writing." Basic contract law.

                    I'm not a lawyer, but if there are others, I'm interested in such a suit. I too had returned their "upgrade unit" but was told that I'm on the hook anyway.

                    Moe in Fort Washington.

                    1 Votes
                  • Ch
                    chastitymm3 Aug 31, 2010
                    This comment was posted by
                    a verified customer
                    Verified customer

                    They are liars who steal and cheat hard working citizens and tax payers out of their money. I will never recommend them to anyone I know. In fact I will discourage everyone I make contact with not to use them. I am in Sales and I would never have treated anyone the way I was treated. They are a disgrace to the entertainment industry.

                    0 Votes
                  • Ap
                    aprettyfishy Sep 09, 2011

                    DirecTV is a bunch of thieves! I'm so displeased with their service that I canceled. Their contract was cheaper to pay to get out of ($300!) than to transfer my services twice (had to sublease while waiting to close on new house). I've called them FIVE times to send boxes to return their equipment.. and still haven't received them. I've tried 3 different addresses too, and still NO BOXES. Now they're they're charging me $575 for unreturned equipment - even though it's on them for not sending me the boxes to do so! [censored]s. And I'm not impatient.. this has been going on for 3 months!

                    0 Votes
                  • Ma
                    marcus32 Sep 19, 2011

                    yes basically...if they 'upgrade' your equipment or you get a new 'box' they 'automatically' put you back in a 2 year contract--its amazing...without telling you b/c its written somewhere in the 'fine print' tho i doubt it and once u activate your 'new equipment' youre put back in the contract---its awful...they could care less...its just another way they scam and cheat their customers...

                    0 Votes

                  Direct TVbox replacement

                  They replaced one box that hadn't been working out of 3 boxes we had and they sent it and I hooked it up then our main box still wasn't working and they said they would replace it for $40 and a new 2 year commitment . I told them we didn't want to commit so after 3 more months of trying to get the box to work we canceled the service and after 5 years they want to charge a $375.00 fee for early cancelation.. I asked 3 different reps why and finally found out it was for the new box they gave me in July. We had had many discussions to show them we didn't want to commit and I recieved no paper work or anything to say the first little box they replaced, which hadn't worked in months was like signing up new. Whew.

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                    • Li
                      Limbo Latoya Jun 15, 2010
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I have been a direct tv customer for the second time for now a little over one year. I somehow obtained a DVR receiver that became defective after only having it for about 11 months. I was told that if I return the receiver to Direct TV using their Fed Ex box and shipping account I would not be charged. I later found out I was charged 175.00 plus tax of 187.50. Well, after calling in several times to insure they received the returned device, they confirmed they did, but did not issue the corrected adjustment to the third party company, Multi-band, that I pay through since I am considered an apartment resident. I now have received horrible customer service with the technician, James, and a couple of the representatives over the past 45 days trying to get this issue resolved with Multi-band and Direct Tv. I pay my bill every single month, and I believe some type of fraud is going on between the two companies. All I wish is for good service, patient staff to deal with, and a correct billing total each month. Instead I receive the exact opposite and total confusion between the two companies because they cannot call each other to get my bill corrected. I have my Wachovia statement to prove that I pay them on a consistent basis monthly. I would like a resolution, and an apology from both companies because they do not know how to resolve a simple issue and make the customer happy. Atlanta GA, Latoya

                      0 Votes

                    Direct TVunauthorized credit charges

                    In August 2008, my directv service was disconnected for non payment. I only owed the one month, which I do not dispute. Two weeks later, I received an email stating that they had discontinued my service. On 09/29/2008, I attempted to pay my electricity bill with my credit card. To my surprise, the charge was declined. When I checked my balance, DirecTV had charged my card, $179.17. When I called them, I first spoke with a girl who barely spoke english, becoming increasingly frustrated, after spending 10+ minutes on hold, I asked for a supervisor. I was then transferred to a Gentleman named Dax, Dax refused to give me his last name, but informed me his ID # was [protected]. I explained to him what had happened, and that my car had been charged for more than what was owed. I had service for more than 4 years, so there was no early cancellation fee. After he reviewed my file, he agreed that On 09/22/2008, DirecTV had cut my new Bill, now note that I had NO service for the month of August. On the same day, 09/22/2008, they [Directv] charged my card for the same amount that they billed me for. This bill was not mailed to me, emailed to me, nor was the charge authorized. I did not, nor have I ever, elected for automatic bill pay. THE CHARGE WAS MADE WITHOUT MY CONSENT!! After getting a long speech from "Dax", I hung up the phone. I am sure I will not hear from them again, but he assured me that I would hear from his supervisor, whose name is "Marlon" his voice mail number, NOT A REAL VOICE number, is [protected]. So on 09/22/2008 DirecTV cuts a new bill with inflated charges, On 09/22/2008, they also pre-authorize my credit card for the amount of the inflated bill, On 09/27/2008 they post the charges, aparently this 5 day period was to see if I would notice the charge. On 09/29/2008 I spoke with "Dax", and reluctantly I will see if they will keep their word. I will update this post when they do. Until then, Beware of DIRECTV!!! I would entertain hearing from any attorney who would like to file suit against DirecTV. Please note the following information listed below my name and account number is information that was cut and pasted directly from their website. If you notice there is NO automatic bill pay selected!

                    Jennifer Daniels
                    Tennessee
                    Account # 2835589


                    Billing Summary
                    Last Payment
                    $179.17 on 09/27/08 Current Balance:$0.00 Auto Pay:Not SetupPaperless Billing:Not EnrolledEnroll to View Bills

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                    Name: JENNIFER DANIELSAccount Number: 2835589
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                    JENNIFER DANIELS
                    PO BOX 262
                    BEECHGROVE, TN 37018
                    (XXX) XXX-XXXX
                    Moving?Installation Address
                    563 XXXXXX XXXXXXX XX
                    BELL BUCKLE, TN 37020
                    (615) XXX-XXXX

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                    Card No.: XXXXXXXXXXXX5605
                    Expiration Date: xx/xxxx

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                      • Da
                        Dana Nov 10, 2008
                        This comment was posted by
                        a verified customer
                        Verified customer

                        I had the same problem with them charging my debit card which I did not authorize. When I canceled the service, they said I would be charged a fee for early cancalation even though I signed up for a one year contract and all of a sudden they said I was in a two year contract because I had the dvr.

                        Also, I have sometimes paid with my boyfriend's and parent's credit cards, when I canceled the service, they said they would bill the card on file the amount they felt I owed. I called and said there should not be a card on file because I just paid online and some of the credit cards were not even mine.

                        Unfortunately somehow they charged my debit card (even though I didn't have funds available and my bank did not reject the charge) and now I have to pay an additional $27.00 nsf fee to bank. Good thing I didn't have anything else coming out of the account on that day or it would have been $27.00 per item.

                        I really wish I could take Direct Tv to court for unauthorized charges.

                        0 Votes
                      • Ja
                        Jacki Nov 15, 2008
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Directv just charged my credit card account for the amount due the day after I cancelled service with them for horrible customer service that they provided us earlier this month. I found out about it when I called to find out what my new balance was so that I could pay it off. They said that they charged my credit card for the amount due, so they showed my balance as $0. I asked them who gave them permission to charge my account and they said that they didn't need permission. They already had my credit card. I immediately contacted my credit card company and reported fraudulant activity on my card. They closed out my account and are issuing me another card. I am in the middle of disputing this charge as an unauthorized charge and have asked that my credit card company reject the charge as such. Directv can then send me an itemized bill for the charges (the previous bill was for the entire month) and we will be done with them! I would LOVE to see a class action lawsuit against this company.

                        0 Votes
                      • Sc
                        screwdirecTV Jul 10, 2009

                        Something similar happpened to me. I had directv for 5 years paying at least $100/mo. on time. about 6 months ago my receiver stopped working so they sent a replacement. They now tell me that I agreed to an 18month contract extension in order for them to send the receiver. I would never agree to such a contract but they say I did. Now, I am forced to move and the place I am moving to doesnt allow satellite. when I called to cancel they told me I would have to pay $260 cancellation fee for breaking the contract. I even sent a letter to the corporate office pleading my case and they told me the fee would stand and they would use any credit card i have on file to get the money. My final bill was paid on time and a few days later, $260 was withdrawn from my account without my authorization. That is Bull----. I used to be a big fan of DirecTV but now I tell everyone i know to go with their competitors. F--- DirecTV.

                        0 Votes
                      • Di
                        directvsucksballs Oct 27, 2009

                        Yep this just happend to us too, customers for over 6 years, we cancelled because we got fiber in the area and could get more channels for less and were told we were under a 2 year contract. We never agreed to a new contract but I guess when they replaced one of our recievers they renewed our contract without us knowing, now I just find a charge to our bank account for the amount of the fee. I only found out because I went in to balance my checkbook and saw I had a lot less money than I should have. These guys are jerks, I have disputed it with my bank, emailed Directv a "nice" letter and complained to the BBB. Would love to know of other things I can do to get this money back.

                        0 Votes
                      • Kk
                        kkcountry Mar 19, 2013

                        Directv charged my card today for three movies that were ordered over a year ago. I cancelled my service back in January and returned my equipment. I even received a refund a couple of weeks ago from Directv for OVERPAYING. Today, they charged my card (almost two months after I cancelled my service) for $17.99 without my knowledge or permission. I was set on autopay throughout my active term with them so they used the card on file. These movies were already paid for on a previous bill might I add.

                        0 Votes

                      Direct TVmovie purchase

                      The week of Sept. 15th 2008 I rented a movie called Nhims Island on Directv with
                      my Tivo box as I have many other times for the last 10 or so years. My family
                      has 5 children and they are like all children watch one over and over and over if
                      they like it. This time was different when we sat down to watch the movie the next
                      afternoon, the screen said this movie will be deleted at 8:00 pm exactly 24 hours after it was rented. This in not right, even if I went to block buster or some movie
                      rental place I have it for 5 days. This is wrong and I do not like it. It is wrong to change the menu in the middle with no warning no notice it is wrong...


                      Dad

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                        Direct TV — unauthorized charges on my account for nfl sunday ticket

                        The unauthorized placing of a service referred to as NFL Sunday Ticket charges by DirecTV on my bill reflect...

                        Direct TVcommitment contract & cancellation of service

                        I have a problem with direct tv. I was a customer for 8 years and then my dvr wasn't working right. I wanted new equipment. Direct tv told me that I would have to sign a 2 year commitment contract to get new equipment. I told them no thanks. The very next day a dvr arrived on my door step via fed ex. I called them to make sure that I would not be agreeing to a 2 year commitment if I used the dvr. They said no problem, no commitment!
                        I continued to have problems with the new equipment and called several time. I was never informed that I was under a new commitment agreement and they did not offer to do anything to fix my problems, so I went with another company. After installation of new equipment from a new company. I called direct tv to cancel. Now they tell me that I am under a commitment agreement and will have to pay extra to cancel. What should I do next? I never agreed to the commitment.

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                          • Sc
                            SCOTT SLUTZKY Sep 28, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I SIGNED A NEW CONTRACT WITH DIRECT TV AT A PRICE BETTER THAN DISH, WITH LESS CHANNELS, BUT WITH SUPPOSEDLY BETTER RECEPTION. 3 MONTHS LATER THEY INCREASED PRICE TO 69.98 PER MNTH- AND THEY SAID THEY WERE ALLOWED TO. I DISPUTED WITH MNGMT ABOUT ETHICS AND BREACH OF CONTRACT. THEY DIDNT BUDGE. RECEPTION WORSE NOW- VERY POOR IN RAINY DAYS. NOW I'M MOVING- THEY WANT TO CHGE 50.00 FOR REINSTALL-/TRANSFER. EVEN WITH MAINT PCKGE. THIS COMPANY IS LIKE DEALING WITH THIEVES- CROOKED AND STAB YOU AFTER THEY ROB YOU. I'M GOING TO SCREW THEM FIRST.

                            0 Votes

                          Direct TVinstaller theft complaint

                          Installer stole laptop, and left without completing the installation, no paperwork signed. directv refuses to accept responsibility for the installers actions but sent another technician out to finish his work. Police cant do anything because i did not physically see him take it. it was there when he came and gone with him when he left. buyers beware!!!

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                            Direct TVdeducted charge before due date on my credit card

                            Directv mailed a cancellation bill for $26.75 after I disconnected service. I had no problem with that. Due date was Sept. 3rd. Started receiving past due notices before it was due. Even received what appeared to be a collection letter from a third party and it still wasn't due. Paid the bill on the due date as I have always done with my bank automated bill pay. Got my credit card bill two weeks afte I had paid. Directv had already deducted the payment from my credit card on Sept. 1, BEFORE the due date. I did not authorize and when I called to complain, I was told it would be 6 to 8 weeks when I would receive my refund for overpayment. Unethical, deceitful practice. They have no right to take my money before it is due, and to hold the funds for so long before reimbursing me. My point is not the amount of money but what they are doing to me and many others.

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                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Direc TVsc.comunauthorized billing

                              This company took my money for an auto extended warranty and basically sold me a $1500 piece of paper and no warranty! I called the name on the paperwork they sent me and guess what??? The other company on the paper said I should talk to the company that sold it. Well, after a lot of research on the net I found out that these are the same scam companies with different websites! They take your money and then run! I spoke to some guy kyle? That said he was the manager and nothing got resolved. I tried to dispute with the credit card company since the charge on my credit card is from another company entirely!

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                                • Jo
                                  Joe Montes Sep 19, 2008
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  I am the CEO of DirectVSC, Inc and challenge this claim. Our Credit Card charges show up as DirectVSC, Inc. on all credit card statements. I am asking the person who posting this to provide us with the Contract Number of the policy written, the date of purchase of this VSC sale contract and the name of the salesperson whom sold this policy. We have no one employed by us that is named Kyle. Please respond to this request.

                                  0 Votes

                                Direct TVobsolete equipment, unauthorized credit card withdrawal

                                Direct TV customers Beware

                                Having had our Direct TV discontinued we decided to switch to Cable for several reasons the first being every time we had a storm or snow we lost our connection, when we called about the service we were told wed have to pay a 80 Dollar’s for a service call to repair or readjust their satellite, the service man said it was OK, thus we had to continue to experience the continual disruption, when we signed up for this service some 14 years ago we had to purchase the receivers which we understood would be refunded when service was discontinued, we asked how to return this equipment we where told it was obsolete and they didn’t want the receivers back or their satellite dish, I wonder how many other consumers out there are using obsolete equipment and are receiving poor service. When we received our last Bill we didn’t pay on time and without authorization used a credit card number they had on file to pay the amount due, the card used wasn’t even the debtors, so they withdrew money from someone who wasn’t even a customer. The point to this is that Direct TV will withdraw their fees without notice or permission to satisfy their Bill, but they will not honor their customers with updated equipment and continuous service. So Please contact Direct TV and insist they update your equipment and don’t pay with a Credit or Debit card, or personal check because they will transfer the needed funds without notice from these financial instruments.

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                                  • Ke
                                    kent phh Jun 17, 2010
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    Please stand up together we can make a right thing
                                    We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
                                    We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
                                    We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
                                    Best Regards
                                    Kent Phh
                                    [protected]
                                    [protected]@yahoo.com

                                    0 Votes

                                  The complaint has been investigated and
                                  resolved to the customer's satisfaction
                                  Resolved
                                  Direc TV, Verizondon't use

                                  This is in complaint to Verizon and DirecTV service. Which Suck!!! They have the worst customer service I have ever dealt with in my life. I ordered a triple bundle package through Verizon I finally received it 2 months later and the TV and the satellite never worked never had a *** signal. Direct TV wants me to pay a $500 early term fee for something that never worked. Even to fix it they told me 4-5 weeks that was insane. We had already waited to long to begin with. I recommend any other phone or TV service but them they are the worst and don't know how to take responsibility.

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                                    • Dr
                                      drwhovian Sep 09, 2008

                                      I had been thinking about using them, glad I noticed your complaint. You should file a formal complaint with one or all of the following agencies, depending on which state you live in:

                                      Your state public service commission (which in my state oversees TV, phone, cable services, electric and gas companies--many states have online complaint forms.

                                      Your state's attorney general--most states now have online complaint forms.

                                      If you have one in your region, the Better Business Bureau.

                                      0 Votes
                                    • St
                                      Steven Fleenor Sep 24, 2009

                                      I signed up with Verizon and DirecTV for the "Triple Bundle, " and was told that I could receive high speed internet. After I switched from DISHTV to DirecTV, then I was told by Verizon that I could not receive internet in my area. Basically, I was lied to about the high speed internet and then my bill for long distance and and DirecTV increased by about $27.00. I am very unhappy with Verizon because of being lied to about what they could offer me with the "Triple Bundle."

                                      0 Votes

                                    Direct TVpoor service and false advertising

                                    Signed up for service in November of 2007. Signed up on the internet for a one year agreement for service plus local HD channels. Now it is September of 2008. Still no HD local channels and I was told by customer service that I am now locked into a 2 year contract. They also told me that I would have to purchase an external antenna for local HD channels. I contacted an installer for a HD antanna and he laugh when I mentioned DirecTV. He said it would cost $250.00 for an antenna with installation. I was also told that DirecTV uses this as a scam to sign up new customer's. Customer service at Directv has an excuse for everything when you call them. I can't even get reception whenever it rains. DirecTV informed me that the dish was installed wrong ! They are the ones who subcontracted the installation when I signed up ! This is by far the worst company I have ever dealt with. I will not keep this service and I have an attorney looking into my complaint.

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