The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Dell Canadafalse advertising

When purchasing my computer I had selected that I would like three (3) months of free shaw high-speed internet. After waiting a couple of months I write to ask why I have not had any sign of the free high speed internet. I get told that I must call this other department. I cannot call, I work as a receptionist and I want everything in writing. I get told that particular department does not email. I keep writing and enquiring and amazingly, someone emails me. They tell me that they no longer deal with shaw, but only telus, so if I switch to telus they can do something, otherwise tough luck. I write back and say no I am not interested in switching, I have a bundle with shaw. Tough luck, they say. Soooooo I let them know I am not letting this go. I go to the website to see if they have changed the process... Nope you can still sign up for three (3) months of free shaw high speed internet... I point this out. I point this out again; I get a response saying that the incentive is only for new clients of shaw..??? This is not clear on the website, I point this out. They tell me that since the incentive has no value, you know you didn't pay anything for this, that they are not required to reimburse me for anything... Okay now I am writing the better business bureaus.

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