The complaint has been investigated and
resolved to the customer's satisfactionResolved David's Bridal — Ordered wrong dresses
resolved to the customer's satisfaction
I was recently married on November 14, 2009 and I purchased my wedding dress as well as all my bridesmaids dresses, mother of the bride dresses, and flower girl dress from David's Bridal in Hialeah, FL. Although my wedding dress arrived in time and the alterations were perfect the staff at the Hialeah store messed up my bridesmaids dresses order. They gave all the bridesmaids the same dress as the maid of honor when I had ordered the maid of honor dress and the bridesmaids dresses on separate days to avoid confusion. To make matters worse the manager at that store was super rude to me when I called to complain and she blamed it on the bridesmaids saying they changed the dress order which they did not. She told me an outright lie to my face. When my mother arrived at the store to pick up her dress the employees were talking badly about me saying it was my fault the order was messed up.
To put it plainly, David's Bridal almost messed up my entire wedding day. They caused me mental anguish and suffering to the point that I was sick the week before my wedding because of this. The staff did not even offer free alterations for the trouble and my bridesmaids were scrambling at the last minute to get alterations. There is no excuse for this incompetence. The people at the Hialeah store can barely speak English and if they would pay attention to their work as much as they do to gossiping this would not have happened. That store is very unprofessional and both my wedding planner and I are going to spread the word. They should be ashamed of themselves. They are lucky I did not sue the store for everything they put me through. This is the worst experience I had in my wedding and I will NEVER reccomend this store to ANYONE.
PLEASE GET YOUR DRESSES ELSEWHERE. IF YOU DON'T BELIEVE ME GOOGLE DAVID'S BRIDAL COMPLAINTS AND YOU WILL READ STORIES FROM COUNTLESS WOMEN ACROSS THE U.S. WHO HAVE HAD SIMILAR EXPERIENCES WITH DAVID'S BRIDAL