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David's Bridal
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David's Bridal
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118 complaints
50 resolved 68 unresolved
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K
3:44 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

David's Bridal - Dress never shipped used floor dress

My daughter had her "Find the Dress" day in March and picked a beautiful dress. Ok no problems there. Got it and all the accessories paid for, in full. We got her all set up for the fitting on the 2nd of April. Her dress NEVER shipped so they had to hunt for the one she tried on, floor stock. That right there should have been some type of percentage off...

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A
4:04 pm

David's Bridal - Return policy and exchange policy are horrible

Bought 3 dresses. No return policy stated on my purchase email.

Busy first week. Sick 2nd week.

Opened box start of 3rd week. Tried on dresses.

2 dresses to return. Found insert in box. Says I am too late. Must be within 14 days.

Email company. No answer.

Phone company. Told I can not return. Tell me I only had 7 days to return. They did not communicate that to me in email. Yes - it's onsite if you look for it - but why would I ever think 7 days is good customer service?

So they say I have to exchange, but I have to keep the dresses until my daughter can tell me what she wants for the wedding from the online store, since I only need 1 dress.

This company's return and exchange policy sucks. They should at least allow a credit so the dresses can be returned asap!

Desired outcome: refund $199X2 dresses minus restocking fee which is either $12 total or $12 per item.

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M
9:42 pm

David's Bridal - My bridal fitting

This was supposed to be one of the most wonderful days of my life. unfortunately, it was not. Previously before walking into Davids bridal I was so happy and excited to have my friends and family around me as I picked out my special dress. this was far from what I got. From the moment I walked through the door these women thought they were queen bees. they looked at my friends and family with discussed ...we felt weird, uncomfortable, and judged...completely opposite of what I was supposed to be feeling. they treated us terribly I just want everyone to know. I wanted to cry when leaving there. they acted like we were just way beneath them and did not belong there. we even spent $2000 dollars there. still treated like garbage. sad to say I will never go here again.

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David's Bridal - Wedding Dress Purchase

IF I COULD PUT A ZERO STAR RATING I WOULD.

I had the absolute worst experience at the Maple Grove David's Bridal. I went in on Feb 15th, 2022 with intentions on buying the dress that i love but wanting to wait until my bridal party was able to come with me to make the final decisions on my purchase. As the end of my appointment approached i was told that if i did not purchase my dress that day that i would not be able to get any sort of the diamond loyalty discounts on my dress and that i would be paying more for it in the long run. So i purchased my dress.

Fast forward to the day i am supposed to go pick up my dress 03/05/2022. I go in and ask to try it on to make sure that i still love it as much as i did the first time. And when i put it on of course i still loved my purchase but there were some snags and major flaws in the dress that prevented me from taking it home that night. The manager Nicole (i believe is the manager that i was dealing with) decided that they would reorder my dress which i was grateful that they would do that. So here we are waiting until 3/21/2022 for my dress to arrive yet again. This time i drive back down there to pick it up and when i did a look over on my dress it had even more flaws wrong with it. More fraying, beads missing, snags in the skirt, and green threading in the skirt, and it was DIRTY. So Nicole took pictures of my dress and said she would find out what they could do about it and they would reorder it again for a 3rd time. Staying in constant contact with Nicole via text message which was great (trying to get through on the phone to that store is almost impossible) she assured me that my dress would be expedited and be available in a week. Nicole gave me the tracking number for my dress. It was delivered to the store on 04/4/2022. I waited until 4/7/2022 to reach out about an update on my dress at which the response i got was "I go in at 2pm and i will look it over as soon as i get there" i waited until 3:15pm to reach out to her again to see if she had a chance to look at my dress. She then stated to me that my dress is still messed up and she was talking to her corporate office to see what can be done. Then i responded with this is ridiculous and i should get some sort of compensation for all the struggles that i have gone through to purchase this dress and i would like to come down tonight to look at other dresses and see if i can find something else that i like and order that one. Her response was i am booked today and i can not make time for you. I asked for her managers contact information. At that point the response from the manager was "from here on out, i will no longer be responding to you via text, i have to be on the sales floor"

With all that said and done i took it upon myself to try to find a solution and contacted the Oakdale location to see if they would be able to assist me in finding a dress that i am not going to have issues with. The manager over there was very kind and very understanding of my situation and i went down on 4/7/2022 and ended up ordering a new dress which is now set to arrive in May which my wedding is in August.

All around though i live 1.5 hours away from these locations. I drove to the maple grove location 3 times and Oakdale once so far.

When this is all said and done i will have driven to David's bridal 7 times for a total of 14 hours in the car for a wedding dress.

Did Maple Grove do anything to make this right you may ask... the answer is NO.

I contacted Chad the regional manager and he has also been fairly rude with me.

I do not recommend this location to anybody.

Desired outcome: Full refund and alterations done at no cost

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M
9:21 pm

David's Bridal - I feel they should reimburse me some of my fees since the outcome was horrible.

Bought a dress from David's Bridal in Ahwatukee, Arizona. Everything from the beginning went wrong they pushed a veil on me that looked horrible. I returned it and they wouldn't give it back to me on my debit card as I paid for it brand new tags still on it within time period. Then when I picked up my dress after the alterations. I tried it on 'and the eye hook was held up by a pin not even sewed on it flew onto the floor had 2 witnesses laughing; then not to mention they sewed all the buttons for the bussle in all the wrong places sat there for over 2 to 3 hours for them to hurry up and finish my dress as my wedding was in 2 days. I had my wedding and my dress had to be held by two people the whole time for the chapel and for the pictures the dress was beautiful. David's Bridals customer service is horrible there and they can't sew to save their lives.

K. L

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B
1:01 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

David's Bridal - Corporate return policy for purchases ordered in store and shipped to store

Buyer Beware! Do not order any items from a David Bridal store, that has to be shipped to the store. That goes for a Wedding Dress, that you saw online - that they don't have in the store to look at or even try on, and they want you to purchase first. The trick is to keep your money and give you a store credit, even if you don't like the dress after you...

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B
2:07 pm

David's Bridal - Returning/exchanging bridesmaid dress

I had placed an order a few months ago, it was sent to the wrong address and was not given to me until recently. At the time of ordering, I had ordered the same dress in three different sizes as I did not know which size I would need. I am planning on wearing one of the dresses, but wanted to return the other two. I called and they said that there was nothing they could do.

Desired outcome: I would like to either be able to return the two dresses or at least get an exchange/store credit for them.

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A
2:34 pm

David's Bridal - Returning/exchanging a dress.

I along with the rest of the wedding party purchased our bridesmaids dresses for my brothers wedding that was scheduled for an October wedding Due to Covid the wedding had to be pushed to June 2022. We needed to change the dresses due to changes in the wedding and season, we did purchase the dresses at David's bridal had the other dresses' with tags and order numbers but were not allowed any store credit or exchanges not even half the amount of what we paid. I feel like something could have been done regarding the dresses especially since we purchased the new dresses there as well. Now we are stuck with dresses that we will never use.

Desired outcome: Some type of credit /refund.

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P
1:56 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

David's Bridal - Bridesmaid dress

Ordered a dress for an August 22nd wedding, put in the order and the payment was accepted. A week later, received an email stating that the dress will be available October 22! Contacted your CS number and was connected to the greatest agent for David's Bridal... her name is Angela. She helped me find a dress that was in the same framework as the original...

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David's Bridal - Return

I purchased a dress in PA and went to return it in Lawrenceville NJ they said they can return my dress but can't refund my sales tax. I called customer service - talk to a service rep with a crying baby in the background she promised to get back to me in 24 hours it's been over 3 days and I have not heard back! I have to return my dress by tomorrow (6th day) so now I will have to take the day off and drive 45 min each way to return a dress in PA. POOR customer service

Desired outcome: Have competent people work at David's Bridal

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J
5:21 pm

David's Bridal - Return policy

Mother of the bride dress was ordered in the store. It took more than 7 days to ship to her. (DB allows returns w/i 7 days of in-store purchase.) Mother wasn't satisfied with purchase but could not return dress for full amount of its value.
With a return policy like this, David's Bridal has NO incentive to offer a complete selection of merchandise in the store.

Desired outcome: Refund to my friend.

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David's Bridal - Cancel/Return Order purchased in a store over the phone or online

I ordered a junior bridesmaid dress and special occasion dress last week from the Woodlands, TX location for a wedding in October. However due to the dress color being discontinued and having to order Marine instead and the wedding party's lack of communication I pulled out from the wedding and need to cancel/return the entire order back onto my credit card. I called the store within the 7 day period and was told to come in person for the refund to be processed. I offered to try to make it in within 4 days, but was unable to. I went online to customer service next to see if they could do it over the phone with proper identity verifications measures used by banks and any other retail company I know of. They gave me the same answer and didn't even try to provide an alternative solution. Next I called the store back and spoke with the manager this time who told me she will extend my return policy time out to this coming Friday which at least was an attempt at customer service and problem solving so I applaud her effort over her other colleagues. I said I would be in going to the Woodlands area within the next week possibly and will try to come in person to resolve this on that date. I know this email is getting too long and not preferred, but I need to say that I myself manage and operate a major corporate franchise retail business and I deal with customer complaints weekly and always find a way to help the customer and think outside the box to solve problems. If I can't fix it then I reach out to whoever I need to and get help from someone who can. Putting the burden on the customer is the worst customer service I have seen in a while and it clearly showed the employees largely don't care at all and just read the rule and follow blindly. The store policy of returns/cancels is discriminatory to patients who are disabled or of low economic means preventing them from returning to the physical store they bought from. If someone has no way to get there, it is company policy to keep their money and ship the dresses to them if needed with no care or concern. I don't expect anything to come from this long email, but forward it to someone high enough who will care please and think about who you are marketing and advertising to before making a policy like this.

Desired outcome: Cancel and Refund my money for my order over the phone and quit giving me the run around. This is easy to authorize.

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V
10:10 am

David's Bridal - Dress

On May 9th I bought a gown at Davids Bridal store located on Coral Gables (37-41 Miracle Mile, Coral Gables, FL 33134). The dress VNECK BEADED SHEATH in size 4 had multiple beads missing all over the dresses. The store offered they could fixed it and give it to me like new because apparently there wasn't any other new they could sell. That dress should have never been displayed in the condition it was. I accepted because I trusted the store. They told me to come back on June 8th to pick up the dress. I paid for the dress and left the store.

On June 7th I called the store and I was informed it was not ready and it would not be for June 8th. They told me to call back on June 10th. First red flag of the service offered and the promised date of the delivery of the dress. I called back on June 10th, and was told the dress was ready for puck up but the pick up could only happen during the week. I told them I work and I can only go on the weekends. They said I could go on June 12th Sat first time in the morning but that I will be unable to try on the dress on the weekends ( very suspicious for a dress it cost almost $300 and that it was not getting any fitted alterations). I called back on Fri Jun 11th to re-confirm the dress will be ready and I was told THE DRESS IS FULLY READY.

On Sat 12 I go tot he store and I pick up the dress at 9 a.m. from the store. It was already packed on its bag. The surprise came when I got home.. the dress has a disaster... the beads were not fixed... they did not work on the dress and they lefts pins all over the dress which hurt me when trying the dress. HOW WILL A STORE OR A STORE MANAGER ALLOW FOR A DRESS LIKE THAT TO LEAVE THE STORE?. I called the stored and they refused to return m y money they told me to go back to the store ( I live almost 1 hour away from the store) for them to study the dress. I was and I am still furious. I had to take an uber ($80) back to the store to request for my money back. I didn't even receive a single apology at the store... I will never buy again at Davids Bridal they have ruined my event. The wedding is taking place tonight and I have no dress to attend the event.

I got the money back for the dress but who is paying now for the uber that I had to take and all my time loss. 5 weeks waiting for the dress and they have done no work on it. Now I wonder, if someone else had used the dress I bought on May 9th and they were planning on giving me a used dress. The dress was in worst condition than when I bough it and had a strange smell.

I work for an International Organisation (United Nations) and I am used to attend a lot of events. I have never experienced this in any other Bridal Gowns brand in the US. That person should be fired and I should have been given a solution. Please do yourself a favor and stay away from this store.

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S
5:07 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

David's Bridal - Wedding gown

I ordered my wedding gown in store, and 11 days later found out there had been massive changes to my wedding plans due to visa changes because of COVID 19. I immediately contacted them and was told I was out of luck because it was four days past the return window. The dress hasn't even been produced or shipped yet. The manager basically told me she didn't...

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A
7:45 pm
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This review was chosen algorithmically as the most valued customer feedback.

David's Bridal - Alterations omaha ne store

I spent $2500 at David's Bridals, $500 of that was for alterations. My daughter had a fitting from hell. They had not done the alterations, lost her petticoat we had purchased from the store, claimed we had never purchased it, didn't bother to button her dress and had no tape measure in sight. They kept asking how she thought the dress looked. When the...

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David's Bridal - Bridesmaid dresses - paid in full but dresses never received

Bridesmaid dresses paid in full in march 2020 and despite 12 months of chasing, I have received no goods, no communication from the store at all to attempt to rectify this and get the goods to me, and having requested a refund for 12 months now, I am yet to receive either the goods or the refund.

The goods will no longer be fit for purpose and therefore the only option is to obtain a full refund, which I have asked for multiple times but have been dismissed on each occasion with multiple reasons / excuses cited.

I simply want a refund for the amount paid for the goods that have not been delivered to me

Desired outcome: Full Refund

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S
12:26 pm
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This review was chosen algorithmically as the most valued customer feedback.

David's Bridal - Return policy

I purchased a mother of the bride dress from David's Bridal on 10/31/20 for an event on 12/21/20 - transaction ID 03116897. David's Bridal had limited selection of dresses both available for try on and available for delivery within this timeframe. Due to the limited time available, I reluctantly selected and paid for a dress I did not get the opportunity to...

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G
1:43 am
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This review was chosen algorithmically as the most valued customer feedback.

David's Bridal - Dress was not repaired beading still falling off, was not cleaned still has spots, was shipped without any communication while I was away from home

I recently purchased a wedding dress from David's Bridal in Springfield il. At the time of purchase a bustle was to be applied and i was told that the beading and thread that was falling off would be reinforced and the dress would be cleaned before pickup . And I would be able to inspect and try on the dress at time of pickup. I was left a message last...

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D
2:04 pm

David's Bridal - Poor customer service, unethical behavior

My bridesmaids and family went to David's bridal in Spring Hill, Fl on 8/10/19. I want to begin by saying that our consultant was not very friendly, making this one time experience unmemorable and least of all fun. Moreover, she suggested that I go up a size in my dress even though the size I had on was loose. What she failed to mention was that this would cost an extra $100. I believe customers should be aware of such things when making this decision. Her intentions didn't seem in my best interest being that we asked why I should go up a dress size and all she could say was that it is a normal recommendation. Now, due to alterations having to take a part the dress to take it in, I have to pay $450. A cost that could have been greatly reduced had the dress not been a size too large on me.

Moreover, she did not write down my size for undergarments. Therefore when my mom when into the store to pick up the dress and by my slip and torsolette, there wasn't information on the size. The lady told my mom she could estimate what the size would be. My mom agreed and momentarily before paying asked if it didn't fit could it be returned. The lady said "no." Due to this my mom didn't buy it. Importantly, please note that the lady did not say this to my mom in a customer service fashion, such as, "Please know that if my estimate is incorrect on her size, it can't returned." Therefore, this is the second time the store failed to provide adequate information for us as the customers to make a far decision.

From there, my mom had me return to the store for help with my sizing. I went into the store around 7pm (it closes at 8pm) on 9/6/19. I was told neither of the two ladies could help me because they are not seamstresses. I found myself confused as all I needed was to try on a corset. Then one of the ladies said I could try it on and I did. The sales lady suggested that I go one size up for comfort, to which I agreed. I had on a 38D and then tried a 40D. It fit me well, even a tad bit loose so it was comfortable. She went into the back and handed me a the item to purchase. As I proceeded to the register I realized it looked at the tag and it said "42D." I thought this was a mistake, so I asked her about a 40D instead. She said, "we don't have any in stock." She didn't say, "oops, my mistake, " or "Please remind me of what size you need." These responses would have seemed reasonable. She intentionally handed me the wrong size to purchase. I never tried on a 42D and it would have been 2 sizes larger than I actually needed. The sales lady did not offer me this information, I had to ask. She was going to let me buy something that was not my size. Worst of all, if I had gotten home with the item, I wouldn't have been able to return it. She purposefully gave me the wrong size and didn't say anything. I left that evening fully annoyed and scammed.

I imagine the employees earn money from commission; however, being untruthful with customers is bad for the stores reputation and for the customer, such as my self, personally. My dress is already paid for (to note, I bought a $1, 600 dress), so there's nothing I can ask for in that regard. Something of goodwill the store could do is to provide me with the dry cleaning and storage box for my dress.

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M
11:02 pm

David's Bridal - Wedding dress

I returned a dress to David's Bridal via UPS. It was received by David's Bridal on 9/13/19. I have not received my refund yet. Everytime I call customer service, I am told that they will look into it and someone will call me back. I have not received a phone call back with an ETA on when I can expect to receive my refund. One customer service agent said there was a glitch in the system and all refunds approved on 9/19/19 were not issued. Another customer service agent said that my refund was sent to PayPal and that should call PayPal and my financial institution. I called PayPal and they said they have not received a refund from David's Bridal. My financial institution (Bank of America) said they have not received a refund from David's Bridal. Today (10/7/19) I called David's Bridal to ask for a supervisor for the 4th time. The customer service agent advised this issue is on David's Bridal's side. Due to a glitch in the system, my funds were not transmitted. I was told there is a ticket open, but there is no ETA on resolution. This is unexceptable. I should not be inconvenienced due to David Briday's technical difficults. I have called David's Bridal 4 times to ask for a supervisor, however I have been unable to speak to a supervisor. The customer servants agents do not care because this does not impact them. Apparently the surpervisors do not care either. Appears to me David's Bridal is holding my money hostage or trying to steal my money.

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J
Oct 10, 2019 9:29 am

Hi there!

This is my first time EVER on a complaint board about customer service and I almost never leave reviews. Your comment triggered me because I am going through an issue right now with DB and glad to hear that I'm not alone! My situation is a bit different because I returned my item through USPS and in the process misplaced my tracking receipt. It has been over 2 weeks and the status is STILL pending and instead of possibly chalking it up to a system glitch in their warehouse or human error when receiving packages they just say the package is lost. This is soooo funny, because they don't even have the tracking number to confirm this, so they are making an assumption! There is a possibility that it was received and is taking a long time to process or is just sitting somewhere. Here is the kicker..they apparently only track the returns in their warehouse by their RMA number anyway. They only ask for the shipping tracking info to check to see if it was in fact sent/received, after THEN they will contact the warehouse to escalate processing or to further look into the status. They REFUSE to contact the warehouse to look for my package or to check on the status (based on my RMA #) only because I am not providing them with the USPS tracking number. Human error exists and they could be backlogged and just haven't processed it yet, but I'll never know because they won't even attempt to check! Until I give them my tracking number they said they won't proceed with looking into the issue . I've called them 3 times and no one will help me further.

TRY THIS! File a transaction dispute/claim with BOA. Playing games with your return and sending you on a goose hunt without attempting to rectify the issue or escalate it is completely unacceptable and dismissive. I'm no banker, but based on the info and proof you provide, I presume your dispute would be approved (and money returned).

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1844 400 3222
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