David's Bridal
Reviews and Complaints

If I could give no stars, I would. I was sold either a used or floor model dress. The Store Manager Linda in the OMAHA NE store refuses to take my concern serious. As I keep being lied to by SAM, LINDA and DAWN. The zipper on my $1500 dress is shredded and therefore the dress is not in new condition. I was told by Sam she was not able to assist as she isn't the Store Manager, yet Sam called me back the next day in her new role as Store Manager. Congratulations. However still unable and unwilling to resolve my issue. They said they were unable compensate me to get the dress repaired by a seamstress of my choice. As I have seen your store reviews on the seamstress's cheap work on zippers. I don't feel confident in their abilities to actually care for my expensive dress and do quality work. That is my prerogative, and I believe you should assist in an URGENT fashion as my Wedding Day is in 5 Weeks. They will not be able to send me a new dress in time to be altered as needed and on time for Weddding Day. I need a District Manager to address my concern and find out what is happening with this store and assist me NOW. I chose your company for my wedding gown, and I am just asking for the service that is promised in all your ads and website. My entire wedding party purchased dresses and cannot believe this is the treatment we are receiving. The zipper is a defect, and I do not want to change my dress. I would like a new dress overnighted to my home or I want compensation to repair the one I have. Completely unsatisfied with your management team and lack of pride in your business reputation.

I was searching all over for a prom dress and wasn't having any luck. My mom and I went to Davids and we had an appointment with a woman named Gina. Not only was Gina extremely helpful but she made the experience so much fun. With her great attitude and amazing energy you could definitely see she loves helping others. Gina made me feel like a princess in the dress that I got and even helped me with finding the perfect accessories. I thought I was going to be so stressed out and it would be so difficult to find a dress I loved the experience and it couldn't have been any better. I would highly recommend requesting Gina for any special occasions you may have in your life.

We had a bridesmaid reveal for my daughter and 4 of her local bridesmaids. I asked for help a few hours before the appointment from a manager and wasn't having much luck. Then along came a ray of sunshine named La Shaunda. She totally understood what we we trying to accomplish and made it so much fun.
We started with the girls each having 6 minutes on the timer to pick a dress for the bride to try on and on the last dress she came out with a sign to ask her girls with flowers and boxes. La Shaunda assisted in every way and made them feel like queens when it was their turn to try on dresses and pick which one they liked most. We loved her so much we got her a gift. Thanks girl, we now consider you a friend!

I have shopped at several David's Bridal shop and was turned away by rude attendants. Being ignored and treated rudely. Having traveled to many different shops all over the state for months I was getting tired. While shopping at another venue I happened upon the David's Bridal in Manchester. I figured I'd give or one last shot. What a different experience! From the moment I arrived and was pleasantly greeted at the door to my actually making the purchase. Brittany B was amazing. She was courteous, sweet, patient. But most of all she was helpful. She answered every question I had, helped me find different sizes, colors etc. I truly appreciated her working with me. She is the epitome of excellent customer service. Should I need dresses for any occasion from now on I will shop this store first.

I had a great time at David's Bridal today. The dresses are beautiful and the staff are so sweet, kind, and helpful. Everything was top standard, noting was trouble, and everything looked lovely. It was hard to pick my favorite but it was found they do check you measurements and all, they will change the color if needed and style to what you want it to be. The one I found was strapless but they gave my sleeves which didn't look the best so it was changed to look at straps then the back of the neck which looked lovely. By saying yes to the dress you fine they take a picture with a sign saying 'I found the one' then a picture with the members that came to help. After all they take the measurements to get your right size and will look for everything to help as much as they can. It was not much of a high price either. I can just say that David's Bridal is a very great store to look for any dress, shoes, and so.

We stopped at the David's Bridal on a lark. I mentioned the place to my fiancee as we drove by in Portage, Michigan. I had been looking on-line at a particular dress but hadn't take the time to visit our local store in Peoria, IL. When I walked in to the store, I had no idea what to expect since my first wedding was in 1982 and this, my final wedding, was not a traditional purchase. Holly J approached me as I walked directly to the rack where the online dress was hanging. We had a brief conversation, she took me to the fitting room and then stepped back to listen. The color of the dress I had admired did NOT look good on me at all. She listened to my comments, made a suggestion, found another dress which was similar in style, a much better fit, and I really liked. Holly J. Gave one more suggestion, again based on my critique and comments as I viewed the two dresses I tried on, and brought me a third dress.
Long story- I loved the second dress and with Holly J's knowledge and comments, I purchased my wedding dress, on a chance walk-in, while on vacation in Michigan. I don't understand why so many people are so negative. Please, look up Holly J. In Portage, Michigan.
Melissa

On September 15 I went in to pickup my dress that was ordered from the store. I had to get cups inserted My date of pickup was on September 22, at 4:30. I got there at 4:23pm. When I arrived they could not find my dress. I stood there patiently waiting and not causing a scene. There was another woman going crazy because they didn’t do what was asked of her dress. I talked to her and asked her to calm down. I started to feel disregarded because no one could tell me where my dress was. On top of them now telling me to leave it he alterations room when they couldn’t locate the dress. I asked was alterations done outside of the building and I was told NO. Then I was told there was another wine dress on the sales floor my size if I wanted to take that one. Of course I declined because the bride specifically picked the dress for me to wear. Then I was asked what time was my appointment I reiterated 4:30. Then I was asked who did the alterations. In the meantime they had my receipt in their hands. I didn’t realize all the information they asked was on the receipt. At 5:24 they informed me grace was coming in to see where my dress was. At about 5:30 an alteration’s associate came to me and said she knew what happened. My dress was sent to the cleaners because there was a spot on the dress. I asked how did that happened and I was told the customers are to touchy and they got something on my dress. I said that’s impossible because my dress should have never made it to the sales floor. She said your last name is Simmons and I said it’s Hill. She walked away and said she didn’t know. Now at this point I’m irritated because I could not keep coming up to the store plus I was traveling in a few days to the wedding. I was told that I needed to calm down. I was calm from 4:23 to about 5:30. I’ve been more than calm. About 5:45 Grace came in with my dress in her hand and said she needed to rush it to the cleaners and she mixed the dates up to pick the dress up. I waited to the wedding to write a complaint because I didn’t see a spot. On the day of the wedding I saw the spot on my dress and freaked out. There was nothing I could do at this point. I had to wear a dress that David’s bridal messed up. I work so hard and to have a corporation this grand to show no regards with my time or the stain. I received an apology but no compensation. No let’s take the alterations off for her inconvenience or even here take the dress. I understand a business has to be ran but your company ran with my money and caused me so much stress that could have been avoided.

I still can’t believe it! From the time we entered the Wilmington, NC store until we left we were never greeted. acknowledged or assisted. I helped my granddaughter pick out and try on 6-7 dresses. Zero help from anyone! We were the only customers in the store at the time. The young lady stayed sitting at the front desk. As we were leaving we stopped to look at dress displayed right behind the desk and still no engagement from store employee. We left and went to a bridal boutique near by and had an amazingly positive, happy experience and purchased a dress (as it should be).

Not sure how Davis’s Bridal is staying in business with this lack of customer service!

I recently had an experience with David's Bridal that left me feeling frustrated and disappointed. I ordered a dress for my son's wedding, and while the assistant helping me was friendly and helpful at first, things quickly went downhill. She suggested that I order the dress and if I found another one I liked better, I could simply return the one I ordered. Sounds easy enough, right?

Well, it turns out that returning a dress to David's Bridal is anything but easy. You have to do it in person, which meant that I had to drive an hour and a half each way just to return the dress. In this day and age, you would think that returning something online would be a breeze, but apparently not. And to make matters worse, they called me to tell me that they were going to return the dress to the warehouse if I didn't get there to pick it up in time. I mean, seriously?

To add insult to injury, the assistant argued with me about why I hadn't received an automated text days prior to the dress being returned. Apparently, they had my home phone number on file instead of my cell phone number, and no one bothered to explain that the process would involve an automated text. It's not like I was trying to be difficult - I just wanted to return the dress and move on with my life.

In the end, I wasted $149 on a dress that I never even got to wear. My daughter-in-law's bridesmaids had no issues ordering their dresses online and returning them if they needed a different size, but for some reason, I wasn't afforded the same courtesy. It's frustrating to think that in this day and age, a company like David's Bridal can't figure out a more customer-friendly way to handle returns.

So, if you're thinking about ordering from David's Bridal, I would strongly suggest that you think twice. Their return policies and practices are a joke, and you're better off ordering from Amazon or another retailer that values your time and money. Don't make the same mistake I did - save yourself the hassle and shop elsewhere.

I had a few terrible experiences at David's Bridal stores, so when my bridesmaids found their dresses, I decided to order them online and have them shipped to my mom's house since I live in a different state now. The online purchasing process was simple, and I found the dresses by their item numbers on the tags. However, what wasn't clear to me was that I only had 14 days to return the dresses if there were any issues with sizing, color, or rips. Unfortunately, one of my bridesmaids couldn't get her dress because it arrived while she was in Florida for a wedding, and it would take 2-3 months to get another one. By the time she returned and tried on the dress, it had been 30 days, and I couldn't return it to the store for an exchange since I had purchased it online. I had to call a representative, who was quite rude, and after some back and forth, they sent me a size bigger.

My second issue with ordering online was when we had another dress sent to the store for pick up. The process was smooth, but once it arrived at the store, they called my bridesmaid and told her that she only had seven days to pick it up, or it would be put on the sales rack and sold to someone else. I found this to be quite unfair since she had already purchased the dress, and it shouldn't be sold to someone else just because she couldn't pick it up within seven days.

Overall, my experiences with David's Bridal have been disappointing, and I won't be using them again. The online purchasing process was easy, but the return policy and the seven-day pick-up policy at the store were not clear to me, and the representatives I spoke to were not helpful or friendly.

I gotta say, my experience with David's Bridal was a bit of a mess. They seem to be all over the place and can't seem to keep track of their appointments. I mean, I get it, they're busy, but come on! I bought my wedding dress and bridesmaids dresses from them and when it was time to pick everything up, we were missing shoes. I had to call the store and customer service multiple times before I finally received them, and it took months! I mean, seriously, it's not like I was asking for the moon here.

And don't even get me started on their customer service skills. They were non-existent. I had to wait 15+ minutes for my consultant to return, and they even got my wedding date wrong! They scheduled my alterations appointment a week before my wedding, which caused me a lot of stress and anxiety. It took me three months of constant contacting before they finally offered me a measly 10% off the shoes I ordered three months prior. And to top it all off, the representative I spoke to kept calling me "boo" like we were best friends or something. It was so unprofessional.

I spent over $4,000 at David's Bridal and all they offered me for their terrible service was $140 back. It's not about the money, it's about the principle. As brides, we put our trust in these companies and after they get our money, they don't seem to care anymore. I will never shop here again and I strongly advise other brides to look elsewhere.

To make matters worse, when I was in the store, no one even acknowledged me for the first 30 minutes. And after dragging this whole ordeal out for so long, you would think they would have been more accommodating, but nope. They couldn't even find the bell for my "say yes" moment, which was a huge disappointment. And to top it all off, there were other women in the store picking up their dresses that were dirty, torn, and the wrong size. They were even told they ordered new dresses! And don't even get me started on the undergarments they provide for brides to try on the gowns. They were absolutely filthy and I refused to put them on.

I don't want to go on and on, but I just want to warn other brides so they don't have the same experience as me. If you do decide to try David's Bridal, ask for Neva. She was the only bright spot in this whole mess, but even she seemed overworked and stressed out.

I went to DB in December of 2019 as the bride. I had a scheduled time slot that allowed me to try on five dresses. I was interested in trying on a couple more, but they quickly concluded the visit and made me reschedule for another fitting. The dressing rooms were empty across from us, and my bridesmaids asked if they could try on a few dresses, but they were told no. The store wasn't busy, so we left. I ended up purchasing my wedding gown elsewhere.

In June of 2020, I called DB to discuss bridesmaid dresses. They told me that August was plenty of time for delivery in November of 2020. I took one of my four bridesmaids in August, and she picked her dress, only to find out at the register that it wasn't available. She only had three dresses to choose from, and no others were available. Then my second bridesmaid went and had seven options, perhaps due to size differences or location. When I took my junior bridesmaid, they had no options, so I looked online and found the dress she wanted on the DB website, so I ordered it.

My last bridesmaid made an appointment and picked a dress, but we are still waiting for delivery. For some reason, I tried one last time with my mom. I made a 4:30 appointment online, but when we arrived, the woman told me it was for 5:30. I pulled up the email and she insisted I was wrong. I showed her the email, and then she quickly blamed the computer system. We had help from the same woman from the first trip, and again she provided my mom with a dress that wasn't available, which we didn't know until she wanted that one and went to pay. I pulled it up on the DB website and ordered it, as it was available online! She received it in the mail four days later.

It seems like they don't care about brides or customers because they only have to work with them one time and don't care about future relationships. It's an awful way to run a business. I would not recommend DB to anyone looking for a stress-free wedding dress shopping experience.

I gotta say, my experience with David's Bridal was not the best. I mean, I wish I could give them a big fat zero. I went there to find a dress for my step daughter's wedding, and let me tell you, it was not a pleasant experience. I met with Dawn at the front entrance, and she just told me to find some dresses and write my name down. No guidance, no help, nothing. So, I went around the store and found about 6 dresses that I liked and went back to sign in. I told Dawn that I signed in and that there were a few dresses I was interested in. She just told me to bring them and that someone would let me into a fitting room. I mean, come on, is that how you treat your customers?

Anyway, I was escorted to a fitting room by a young Latina girl, who was nice enough to tell me that if I needed help zipping up my dress, I could find her in the front. But, she just left me there by myself, and I had to figure everything out on my own. I mean, I'm not a professional, I don't know how to do all of this stuff. So, I tried on some dresses, but I didn't really like any of them. I just put them back on the hanger and went to the app to order straight from there. I mean, if I'm not getting any help in the store, why bother?

In the end, I spent about $1900 on dresses that I plan on returning, because there wasn't much help in the store. It's really sad, because I've bought all my wedding dresses and bridesmaid dresses here before COVID, and even my daughter's sweet 16 and her party shortly after. But, now it's just not worth it.

The only good thing about my experience was Nesha. She was actually working with a wedding group, but she saw that I had a lot of dresses in my hand and asked me if I needed help. She was the only one who didn't make me feel like I wasn't a buying client. I mean, I'll be back with my huge amount of dresses just so we can return them, but only because of Nesha. She deserves a 20 out of 5 for her excellent service.

Overall, my experience with David's Bridal was very unprofessional and rude. I'll definitely be back, but only for returns.

I recently purchased a dress from David's Bridal for my second wedding on the beach. The customer service during the purchase phase was top-notch, with the sales associates offering helpful suggestions to complete my entire look. However, my experience took a turn for the worse when it came time for my dress fitting.

After receiving a phone call that my dress was in, I contacted my daughters to attend the fitting with me. However, when we arrived at the store, we were informed that the dress had not yet arrived, despite the decorative belt being in. We left the store and were not contacted again. After several weeks had passed, I attempted to contact the store during business hours, but was unable to leave a message due to the telephone prompts. After a few more tries, I opted for the alterations department prompt, where the seamstress put me on hold to check on my dress. She informed me that the dress was in, and I picked it up that day.

When I arrived for my alterations appointment, I was made to wait outside the door while an employee entered the store. Despite arriving at 9:58 for my 10 am appointment, I was not let in until exactly 10 am. When I informed the manager of the poor customer service, she offered no explanation or apology.

During the alterations, I was fitted and signed paperwork, only to be told that my $200 wedding dress would cost an additional $200 to alter. Despite being a size 12 and buying off the rack, a size 16 had been ordered, requiring significant alterations. My appointment was delayed to the point where it would have been difficult to find another seamstress in time for my wedding, leaving me feeling stuck with the exorbitant cost.

Overall, my experience with David's Bridal was stressful and disappointing, when it should have been a memorable part of my wedding planning. I would recommend doing your homework and considering other options before making a purchase from this store.

I am extremely disappointed with David's Bridal. The first dress I purchased was supposed to be brand new from the factory, but when it arrived, it had so many defects. It was missing things and falling apart at the seams before I could even take it out of the bag! I was really concerned about the quality of the dress, but unfortunately, I couldn't get my money back because it was past the 7-day purchase window. This was completely out of my control since I had to order the dress.

After expressing my concerns, I decided to purchase a different dress that I hoped would be of better quality. However, when it came time to order the dress, the store associate insisted that I order two sizes up from the size I tried on in the store. When I received the second dress, it was way too big! I called the store to inform them of the issue, and they told me to come in and see the alterations department.

At that moment, I expressed that I wanted to order the right size, but they told me they wouldn't do that and would just alter the dress to fit. I had no choice but to trust them, so I went to two alterations appointments. However, each time I expressed that I wasn't happy with how the dress looked. The alterations completely changed the shape of the top of the dress, and they had to take in 4.5 inches on each side for a total of 9 inches taken in on the dress because it was ordered in the wrong size per their staff.

I went back to the store to try and fix the situation, but they told me there was nothing they could do. They even offered me a 20% discount on another dress, but I had already spent hundreds of dollars on my dress and $500 on alterations with their company. This is my wedding dress, and it's a big deal. I feel like David's Bridal doesn't care about their customers and won't rectify the situation. It's just wrong.

I recently went to David's Bridal to pick up my wedding gown, and I have to say, I was pretty disappointed with the service and staff at the Woodbridge location. The first time I went to try on the dress and make my payment, everything went smoothly. The Alterations Manager was especially helpful and gave me some great advice. However, when I came back a few weeks later to pick up my dress, things took a turn for the worse.

The staff who helped me get my dress out of the receiver department were not very welcoming at all. When I asked about getting a garment bag for my dress, they told me I would have to pay an extra $10 for one. Now, my dress cost over $1600, so I was pretty surprised that they wouldn't just provide a garment bag for every purchase. The whole conversation with the staff member was not very pleasant. She seemed like she just wanted to get me out of there as quickly as possible, even though the store was pretty empty at the time. Her tone was rude and unfriendly, which really put a damper on my whole experience.

I was so disappointed with the service I received at David's Bridal. When you're paying that much money for a wedding gown, you expect to receive top-notch service. Unfortunately, that was not the case for me. I wouldn't recommend this store to anyone looking for a wedding gown.

I did receive a response from David's Bridal after I left my review, but they didn't offer any compensation or even a free garment bag. They simply apologized for the poor service and said they would use my feedback to improve in the future. While I appreciate the response, I still feel like they could have done more to make things right.

Overall, I would say that my experience at David's Bridal was pretty disappointing. If you're looking for a wedding gown, I would recommend looking elsewhere.

I just got off the phone with a store manager at David's Bridal, and let me tell you, I am not impressed. I had to drop out of a wedding last minute because of an international trip, and now I'm stuck with a bridesmaid dress that I don't need. I thought that in 2019, customer service would be a top priority for clothing companies, but apparently not at David's Bridal.

I was hoping for some kind of accommodation, like store credit, but the manager was not willing to budge. It's frustrating to see such an antiquated approach to customer service. The retail location and the online store are treated as separate entities, which just seems inefficient and wasteful.

What's even more frustrating is that David's Bridal doesn't offer customizable purchases, unless you get it altered. But all their styles are just sitting in a warehouse somewhere, ready to be sold. It's not like they're specially made for each customer. So why can't they offer store credit for unaltered dresses?

David's Bridal is supposed to be a mass market supplier of bridal apparel, catering to customers on a budget. But when they deny store credit, it feels like they're taking advantage of their customers. There's no effort to foster customer relationships or offer honest store policies.

Overall, I would not recommend David's Bridal, especially the location on W Pico Blvd in Los Angeles, CA. Save your money for a store that has a more accommodating return policy and isn't stuck in the 90s.

So, I had a bit of a rough experience with David's Bridal. I had ordered a prom dress from a website and unfortunately, the top piece didn't fit quite right. I called ahead to see if David's Bridal could help me out with alterations. The lady on the phone said yes and even told me to come right in. I was a bit hesitant since I live an hour away, but she assured me that they were still open.

When I arrived, I asked to speak with the lady in alterations, but was told that she had already left for the day. I was pretty upset at this point, but I spoke with another employee to see when she would be back. That's when I was told that I would have to make an appointment for next week. I was about to agree when another employee chimed in and asked where I got the dress from. When I told them it was from a website, they gave me a rude look and said they couldn't touch it and that I would have to go somewhere else.

I was pretty frustrated at this point, especially since I had spoken with someone on the phone who had told me they could help me out. The fact that the employees in the store were so rude about it just made things worse. I understand that mistakes happen, but it's important for employees to know what to tell customers and to be polite about it.

Overall, I was pretty disappointed with my experience at David's Bridal. I had purchased from them in the past and had even seen some wedding dresses that I really liked, but after this experience, I don't think I'll be shopping there again. It's a shame because I know they have some great products, but the service just wasn't up to par. I would advise others to be cautious when dealing with employees who don't seem to care about their job or the customers they serve.

I purchased a dress that I will not be able to wear at this time due to a cancelled wedding until further notice I have a family emergency that is going to take couple of months to resolve, I hope. My dress at the time of purchase was not on clearance yet since that time it has now gone on clearance which has only been a couple of weeks. I have not been able to come in due to being out of town taking care of family. I have not even picked up the dress yet. we are talking weeks not months and I'm being told that since my purchase it has gone on clearance, and I cannot get my money back which is not right at no point. Had I been told that if my dress goes on clearance, I am stuck maybe I would have waited due to us not being sure what was happening with our family at the time. Please help me get my money back this is not fair. My name is Melany Alvarado and my contact is [protected], email [protected]@yahoo.com. I look forward to hearing from you on this matter.

On Jan 31, 2023, I made a purchase at a San Antonio DB via Affirm, and within 4-5 days (The return policy window) I returned the dress to a local DB here in Houston, Texas. A store manager processed the return and took the dress back and I had to scan in the virtual card I made the affirm purchase on originally. Here it is April 19th, and I am still making payments because the Affirm company states DB has not processed my refund. I have called the store multiple times to verify the return was made, and I am getting nowhere. Its been past the 45 day I was told it may take to process. I need my $ back, and now this is reporting on my credit (im still making payments for a dress I do not have).

I ordered two dresses for an upcoming event. One of the dresses received was the correct size. The dress that I like the most arrived but in the wrong size--not the size ordered on the confirmation. For 4 hours, I have been trying to reach customer service only to have my call redirected to the promotions department, with the explanation that customer service is busy but if I accept their offer, then I can be transferred. I do not want the offer. I would like assistance on the order. I have now called 5 times and heard the same pitch from the promotions department. Each time I am told to call back in 7 minutes, in 20 minutes, in 30 minutes. Each time I call back, I get the same story--customer service is busy but the promotions department has a deal for me. Are you kidding? Do you really think anyone is interested in a deal from a company that isn't responsive to customer needs? Then I was directed to text 38201 for quicker assistance. Over 90 minutes ago, I was told via text that I would hear from a customer service rep via text. Needless to say, that hasn't happened either.

April 5, 2023

My experience at the David’s Bridal in Madison, Mississippi (store # 0144) two days before my wedding was not the experience I was expecting after the amount money I spent on alterations to my wedding dress. On March 23, 2023 at 11:00 I was scheduled to pick up my wedding dress from the David’s Bridal in Madison Mississippi. Upon arrival I informed them I was there to pick up my wedding dress. The young lady brought out the dress, as if I was to take the dress and not try it on. I informed her I would need to try my dress on and I am so glad I did not just take the dress and trust the alterations had been done correctly. As I carefully took my dress out of the dress bag, I instantly noticed the jeweled belt was not secured to the dress and in places it was hanging. Then, I noticed the belt was stitched higher on one side. I figured that should be an easy fix, especially since I told them about this at my February 24, 2023 fitting. But, clearly this had not been addressed. As I put on the dress this is one I noticed the biggest shocker, I paid for the dress to bustle and for what I could tell, and it had not been completed. But, the lining of my dress had not been bustled. So, imagine my surprise as I am looking at my dress and the lining under my dress is hanging my longer than my actual dress. I informed the alterations attendant who stated, she’s just the steamer and the alterations manager was on the way and did I have time to wait. Well, at this point I did not have a choice with my wedding literally two days away. The alterations manager arrived and apologized and immediately obtained the tools needed to fix the problem. She also went to inform the store manager who came and asked me questions about the name of the alterations attendant who assisted me at my 2/24/23 fitting. The store manager attempted to call the young lady and I am not sure what the outcome was of that call. The alterations attendant said she knows how to sew, but does not sew and quite frankly was no help. She went on to say the ladies who actually do the alterations, take the dresses home with them to complete. I brushed passed all of the sidebar conversations because I am so focused on what will be done with the lining of my dress not being bustled. For three hours I stood in my wedding dress as the alterations manager created a bustle with the lining of my dress. At this point I am beyond frustrated, but I remained calm. She continued to apologize and said I would be compensated for the bustle not being completed correctly and the belt being sewed on lopsided. Imagine spending $600.27 dollars on alterations to your wedding dress and not satisfied with the outcome. When the attendant told the manager she did not want to get anyone in trouble for not completing the alterations, I was floored! To add insult to injury, after three hours of standing in my dress, hungry and tired, while they attempt to rectify the alterations mishap, I was only compensated $5.89! I had heard many horror stories about alteration mishaps at David’s Bridal and I was adamant to tell others my experience had been a very pleasant one, until two days before my wedding.

Sincerely,

Dr. Jennifer Morgan-Orr

[protected]

I placed a dress order on August 30, 2022 for the dress listed in the subject line. With the bodysuit NOT a lined skirt. The train was supposed to have extra length added that was not added. I was provided with the lined skirt dress, two sizes too big, missing train length, no bodysuit, and the zipper was broken. I had ordered the bag to carry the dress that I paid additional money for that was NOT provided nor anywhere to be found. The dress was supposed to come in February 13, 2022, and did not arrive until March 15th. I was not given a curtesy call, email, text or nothing letting me know the dress was in. I had to call the store to find out it even came in. Upon arrival, customer service was awful. They brought the dress out in a plastic bag and did not help clip the dress or help in any way when I tried it on. Just unlocked a dressing room and walked away. My mom was the one having to clip it for me so I can see how it will look. I was then told that the dress is no longer available store/site wide and "there's nothing they can do." The store did not offer to help make it right in anyway. I was only told that "the person that ordered it, no longer works here." My wedding is less than 90 days away, and I don't have the money nor time for a new dress at this point.