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JJsHouse Complaints & Reviews

JJsHouse / dress order #116638

Do
Jun 26, 2019

I don't have a complaint, I have a question. My dress is find and it was me that waited to late to send my dress back to you'll. What I want to know, Is there any extra fabric I can buy from you'll? My dress do not fix all the way in the back can't zip it up. I will buy the extra fabric...

JJsHouse / mother of the bride dress I ordered

Fa
May 13, 2019

I ordered the dress and it is way too small. I have been trying to get the company to send me a return address label so I can return the dress. I am having no luck. Also tried to send pic of how it didn't fit and I couldn't do that either. Any help you could give me would be wonderful as I...

JJsHouse / formal dress order

Jm
May 01, 2019

I placed an online order with JJ's House on 4/26/19 for a formal dress- item# 170896, color "stormy." Order #1213112143. I paid for expedited shipping which stated is 2-4 days. They charged my card immediately. Dress 128.00 + shipping 16.00 totaling $144.00. I have not received the dre...

JJsHouse / dance shoes

Lo
Apr 26, 2019

I bought two pair of shoes from this company based on their sizing chart. It took forever to get them and when I did, neither pair fit. I ordered both pair the same size. One was a half to a full size too big. The second pair were at least two sizes too big. I tried to return and get a...

JJsHouse / dress wrong size

Ju
Mar 26, 2019

The dress I ordered was sent in the wrong size. I have sent photos 3 times and cannot obtain a return label. My ticket no is q92IKI. They are rubbish to deal with. They keep requesting the photos saying they have not seen them. I ordered a 12 and they sent a 10. I wanted this for my...

JJsHouse / to provide me with a return address

An
Jan 24, 2019

The company are not sending me return Information - I want a full refund and they keep requesting me to send further emails but not providing me with address to return goods to. The dress came all crumpled and I was not happy - I have been trying to return this for a week and they company...

JJsHouse / order no. 2588276956

Lu
Nov 27, 2018

I bought two shoes from jjshouse and same size, one fits perfectly while the other didn't. I asked to return the one that didn't fit but they persuaded me to keep it and take a 50%($46 CAD) refund in coupon which I can use for any other purchase on their website. Because it would...

JJsHouse / returns issues

Fi
Oct 25, 2018

I ordered 2 different faux fur wraps for my bridesmaid and me and they are both absolutely tiny. I have contacted JJ's several times within the specified time for a refund but they would not give me the form to fill in for returns or the address to send the items back to. They keep...

JJsHouse / evening gown for my sons wedding on saturday

Ka
Oct 03, 2018

I need to return the evening gown I cannot zip the dress up so upset because it was tailored to fit also the length was too long for me. I waited the two weeks for the dress and now I am running around looking for another gown for this coming saturday. It was such a beautiful gown and I...

JJ’s House / formal mob dress order #4597479631

Ma
Sep 04, 2018

Good afternoon! Please let me say first that there was no problem with the shipment delivery or the dress itself. The problem is that it is WAY too small. I ordered a size larger than I wear since it is a formal dress. There is not enough seam to let out to make it large enough. I was very...

JJsHouse / a mother of the bride dress, color coral,

Vi
Sep 04, 2018

It looks nothing like the dress you sent me. It's too small, I sent you a picture. I tried calling the number and it not a real number. I ask for my money to be return because there's nothing i can do with the dress, I can't see the small letters to return the dress, but I'm going to the...

JJsHouse / refund

Sr
Aug 24, 2018

I ordered a dress from here for 133 dollars. I received the dress and there were loose seams and strings hanging out not connecting the drapes appropriately. I emailed them with pictures stating I wanted to return with full refund. They emailed me back stating they would let me keep the...

JJsHouse / cupcake boxes

Su
May 16, 2018

Hi I have sent numerous messages and yet no one had responded back I received this last Thursday or Friday. When I open box and saw the tiny boxes I new it was for a cupcake unless for mini cupcake boxes. The picture looks bigger than What I received. I want to return it and my refund back...

JJ's House / dress guarantee

El
May 15, 2018

Items that cannot be returned or exchanged 1. No returns and no exchanges for personalized items. 2. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. I Was GIVEN...

JJsHouse / dress

Le
Apr 15, 2018

Firstly the dress is not a good fit. I am also unhappy with the quality and appearance of the dress which I do not feel is a good replication from the on line picture. As I have explained in previous emails I had reservations about ordering on line when it was intended to be my wedding...

JJsHouse / wedding dress

An
Mar 21, 2018

I ordered a dress on February 18 and received it on March 19, 2018. I ordered the dress exactly as it was pictured in their online catalog. The dress I received did not look like the dress in the picture. Not only was it a different color altogether but it did not fit properly at all. A...

JJsHouse / jjshouse

Bi
Feb 21, 2018

Hi my name is Kathy Graves and my order number is 161094734 Prom Dress for my granddaughter and they told me it was $162.00 and they charged my bank $228.57 I feel I was overcharged was supposed to get a 5% discount and a coupon the coupon number is 113750. I feel like this website is a...

JJsHouse / dress

Ma
Feb 18, 2018

I ordered a custom sized dress for my daughter's wedding on March 17 and it looks nothing like the picture you display on your site . Not only that but it is too big and too long and it was a special order. Can your people not read sizes that are submitted to you properly. I have already...

JJsHouse / order # 1133291233

Ma
Jan 31, 2018

The dress I ordered is wrong size so I would like to send it back and have my account credited.so please tell me how to send it back.im so sad because I have my sons wedding in 23 days and now have no dress for it .so I must have money back for another dress.please help me to solve this problem as fast as you can. I need to know we're to send it back.

JJsHouse / no refunds on products

Me
Jan 01, 2018

This is the WORST experience I've ever had purchasing a dress. I ordered a dress and received something that was way too small. Silly me-- I decided to try again and reorder in a larger size but of course, the same thing happened again. The company is offering me a measly 10 percent refund...

JJsHouse / scammers

Sa
Dec 25, 2017

Not sure who to blame, but I received a wedding dress bigger than the one I ordered initially. Needless to say, I ordered the dress using their sizing charts and I am aware of my real size without any exaggerations or understatements. There was nothing else to do. I needed to exchange it...

JJ's House / wedding dress unsuitable/no return policy

Bo
Oct 05, 2017

I purchased a dress from JJ's House and realized the moment I put it on that it was not the design for me. Having limited time I contacted the company via email as per their return policy. They insisted on a photo of me in the dress. It made me look heavier than I am and was not the right...

JJsHouse / fraud

Ma
Oct 04, 2017

Buyers, beware. They don't accept returns and you will be left with the wrong items. They do no returns and no refunds. Even though they have very understandable policies on the website, anyone would get the point. But it's not written absolutely anywhere that the actual return i...

JJsHouse / dress

Ca
Oct 02, 2017

This dress is not suitable for my wedding. It fits nowhere except for the length. My seamstress measured the dress waist and bust and re -checked my measurements and told me the waist was 2 inches smaller and the bust smaller. She said the shoulders were sticking at over an inch on each...

JJ's House / custom made dress

Ka
Sep 18, 2017

BUYER BEWARE! I ordered a custom made dress from this company in July of 2017 for a cruise in August. When it arrived, the top portion of the dress was way too large. I could not keep the dress up on my shoulders even with tape. Due to the time constraint, I took the dress to a local...

JJsHouse / delivery, customer service, refund

Sh
Sep 13, 2017

My 18 year old daughter spent £90 of her own money (she's a full time uni student) on a bridesmaid dress that NEVER arrived. When she emailed to complain and ask for a refund she was told that she HAD received the dress and was then blocked from sending any further messages! I'm absolutely...

JJsHouse / bridesmaids dress

Le
Sep 06, 2017

I ordered a dress that was twice my usual size (I'm an 8) and I ordered a 16 because bridesmaids dresses tend to run really small. I got the dress and it didn't fit at all. They asked me to send a picture of me not fitting in the dress and then refused to give me a refund and return it...

JJsHouse / poor fitting of garment

Ja
Aug 05, 2017

4th August 2017 I received my 2 dresses as ordered, sizes S (199120515) and M (199126653) M size fits well but Small size is to big with length down to my Feet should be midi length In photo on site, dress looks to be soft with movement but this dress is stiff and feels terrible. I would...

JJsHouse / cloth (the fabric is not satin and the lining is twisted /poor quality products

Na
Jul 12, 2017

Good morning, I am writing to you with a request! Two weeks ago I received two of the dresses I ordered through your web site one of the dresses was for me and I'm pleased with the order but the second dress was for my daughter. Trumpet/Mermaid Scoop Neck Sweep Train jersey Evening Dre...

JJs House / product and service

Sh
Jun 29, 2017

I ordered my wedding dress and I will dress is beautiful except dress have a stitching defect.I shared the pics and they said some time it might not be as perfect as expected so we ll give you 10% refund... What I am gonna do with 10% refund... I have to buy another dress and already spend...

JJsHouse / dresses/clothing

Do
Jun 24, 2017

I ordered three dresses for my son's wedding and weekend affairs. They did not fit, in spite of measurements. The quality looked like the cheapest fabric (not chiffon and satin) as advertised, more similar to toilet paper. One of the dresses was the wrong color. I received a run-around and...

JJsHouse.com / I would never recommend jjshouse to anyone

Zo
May 26, 2017

I bought a dress from JJsHouse website and it didn’t fit. When I contacted them and asked about replacement I was shocked to get “NO” as an answer. Their rep in the message said that their store didn’t provide refunds or replacements and suggested me to sell or donate the dress. I got angry...

JJsHouse / not providing refund despite dresses not being the ordered colour

Ta
Apr 19, 2017

Unless your order fits and looks perfect, their customer service is ridiculous, offering no real help or compensation. After advice from the online support team, I ordered fabric swatches to choose a colour (in chiffon as I was told they do not make samples in the tulle, but it would be...

JJ's House / dirty wedding dress

Ka
Mar 10, 2017

I have purchased a wedding dress from JJ's House online store and it was lovely, I really liked the dress, but there was a huge yellow stain on the bottom. I made a picture and sent it to JJ's House and asked for a replacement but they said that they were not able to help me. They said...

JJs House / mother of the bride dress/would not accept return

Ja
Dec 29, 2016

On 12/14/16 I ordered a dress through jjshouse & received it on december 27, 2016. Read their return policy which states if you want to return it must be within 7 days of the receipt and you must contact them to obtain a return order form. Contacted them the next day, 12/28/16 and have...

JJsHouse / partial refund

Ki
Dec 23, 2016

I had a bad experience with JJsHouse. Purchased a dress from this website and paid the full price for it. While I was waiting for it to arrive it was put on sale and price was way cheaper. I received the dress and it was too small, so I contacted JJsHouse and asked for a refund and they...

JJ's House / bolero jacket

El
Jul 25, 2016

I bought four bolero jackets; two in size 10 and two in size 12. I normally wear a size 10 but was trying to make sure I got the right fit. Both sizes were too small and when I tried to send them back, I found there was no information on returning them. The jackets were priced cheap but I...

JJ's House / dress

Kp
Jul 08, 2016

I ordered a dress for my daughters wedding. I received thee dress and it did not fit. I could not even zip it up in the back. I contacted customer service to get a return ticket. They asked for pictures of me in the dress. My husband is traveling so how could I take pictures of my back and...

JJsHouse.com / they are refusing to allow me to return dresses ordered

Lp
Mar 30, 2016

I have gone to several bridal shops and tried on mother of the bride dresses. I wear a size 14 across the board. There for, I thought it was safe and I ordered 3 dresses for my daughters wedding in a size 14. I received them on 3/25/2016 and tried them on that night. The top fits however...

JJsHouse.com / ridiculous!! wrong size and color!

Ki
Mar 22, 2016

I've ordered a dress from www.jjshouse.com and when it finally arrived it was extremely small! I immediately contacted customer service and asked for an exchange and they said ok. So I paid huge money for the return shipping and sent it back to them. Several weeks later my replacement...