WeddingWire’s earns a 1.9-star rating from 6 reviews and 28 complaints, showing that the majority of couples are dissatisfied with wedding planning experience.
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Worth the money if you actually take the time to build your online presence
There are SO many sites out there that dream about being 1/10th of what Wedding Wire is. WW is reliable, thorough, valuable (definitely worth what you pay for), personable, and intentional. Yes, it can be a hefty fee if your company is not in a position to actually gain business, but once you're in that position it's much easier and a much more valuable investment. For example, I paid for 6 months of a featured/spotlighted position and it was a waste of money. But it was a waste of money because I didn't have any reviews and had not taken the time to build my online presence with this particular site. Now that I've focused my attention to building through Wedding Wire I have decided to pay for a spotlight again and was hired within the first week. This isn't a snap your fingers and you're in business type of thing... this is an investment, not just financially, but also with your time. But the fact is, you have a whole network of support, you can contact them at any time and have your own personal rep, they will walk you through the analytics, guide you through how to build a more effective profile, etc etc. Some other sites (I'll avoid names) allow anybody to create fake profiles, leave you fake reviews, etc. Wedding Wire has protections in place for professionals, they know the ins and outs of the business, and they're willing to practically hold your hand through the process. They've been a part of helping me build my company and brand, they've been so personal that I feel as though I know them, and they've been, BY FAR
What a great experaince
I was looking for a website to create my wedding invite, I found WeddingWire, at first I was not sure if I wanted to use them, but I created a page anyway. Once I uploaded my information, I needed help, I wanted someone to proof it. I emailed CS and Alysse answered me right away, I was shocked, normally it takes 24 to 48 hours. I had so many questions and I wanted to create the best website ever, Alysse not only helped me create the website she showed me how to upload my pictures and she even uploaded my video for me. I was having such a hard time and Alysse without hesitation said " give me the name of your video and I will upload it for you. She made sure it was the correct song and version that I wanted. Once that was done I have other questions about the site and reports that I needed to run to make sure my guests were accounted for. She was very helpful, never had an attitude because of the silly questions I was asking, she was very pleasant. If it had not been for Alysee's help, I would have not created my wedding website on WeddingWire. After the site was up and running she did the nicest thing... she emailed and asked " how's things going and your website looks great" What a wonderful thing to do for someone you have never met, who does that! Not to many people in this world. That's what I liked about Alysee, I'm very pleased and I encourage anyone that is thinking about using a wedding website please use WeddingWire and ask for Alysee's help, she will go out of her way to help you create a wonderful website.
To Weddingwire, Thank you and it would be very nice if you send Alysee if she has time to the Washington area February 13,2016 to attend my wedding as my very, very special guest. :) Thank you Alysee you are the best! Have a Marry Christmas and a Happy New Year. Your Washington Friend! ZD
Wedding Wire was the key to my success in the wedding industry!
Wow, I honestly can't say enough about Wedding Wire.
To be short, of the two promotion sites I used this year, 90% of my bookings were through Wedding Wire.
From the very begenning of my inquiry about using Wedding Wire as a way to advertise my Wedding Photography business I was impressed with the personal attention and care from the staff. I had a Wedding Wire rep contact me directly and have a live conversation about my business and goals for the year, and then was given an appointment to speak with a specialist who took me through all the tools of the site and walked me through how I could utalize them based on my specific needs as a wedding vendor.
The site itself is just set up so well too! It was so easy to navigate and generate leads, it has a function for you to set reminders of each step in the booking process with your clients, and it integrates seamlessly with your e-mail, making responding to a client fast and simple.
It even has a way to have your contract and other shared documents at hand through the site so you can share attachments within the conversation you have with your clients via Wedding Wire.
Another thing I love about Weddibg Wire was the review generator. In this day and age, having several high quality reviews of your business is a must for booking online, and Wedding Wire has this amazing tool that makes it easy to track when your clients view their invitation to leave you a review, as well as an option to automatically remind them to leave you a review if they forget and too much time goes by.
In addition to this, the site has numerous training tools and articles to help you grow your business.
Advertising through Wedding Wire was by far the most siccessful action I took to grow my business from hobby to professional and I will absolutely be continuing to use Weddibg Wire as my primary promotion tool in the future!
-Kate Holt of Kate Holt Photography
Kim the Proactive Account Manager
I've been a member of the WeddingWire network for several years now. As a wedding professional, it was either them, or a rival site for me... I opted for WeddingWire due to the size of their coverage to my target audience. By nature, I'm quite a cynical 'I'll believe it when I see it' individual, so I take any 'online' service with a pinch of salt... almost a 'necessary evil' type of attitude generally... so it was with a sense of absolute elation, that I called my WeddingWire Success Manager, Kim Knodt, yesterday, to thank her PROFOUNDLY, on behalf of my wife and myself!
Kim initially emailed me, asking for a free 30 minutes or so, to speak on the phone, and see if there way any way that she could help me... to say I was indifferent is putting it mildly... I'd been quite negative about our success rate, our contact-bookings ratio was poor, and I wondered if WW was the best route for my marketing funds.
Kim persisted, and, even when she got me to commit to a time slot, I admit that I prioritized that call waaaaay down my 'to do for today' list.
We talked, I griped about our results thus far on WW, she asked if she could make an observation... she said that, in her eyes, there was a 'gap' in my range of packages. That I seemed to be offering only 'budget', or 'high-end'... where was the 'middle-ground'? Couples might find an 'in-between' ideal, if they didn't fit the 2 packages above?
I listened, went away and created that middle package... and it has now become THE main source of revenue for my wedding work! Clients love that it's not too expensive, not too budget, gives US a good session, without taking all day to deliver... I can't believe that I didn't see what was a glaring problem, right before my eyes!
I'm sure that Kim and her colleagues get plenty of 'gripers', and rarely get people taking the time to call and thank them, but she did an awesome job!
My business gets more bookings, I earn more, which in turn, allows me to invest more in equipment and peopleall because of one tenacious and observant WeddingWire Professional!
THANK YOU and well done Kim!
WeddingWire was the most valuable resource to me planning
WeddingWire was the most valuable resource to me planning my wedding. My husband and I are both in the Marine Corps. We are both natives of Southern California (wedding location), but currently stationed in North Carolina. The planning for our wedding was conducted almost entirely remotely, in only 4 months (our moms were the ones who did in person meetings checking out the reception venue and cake vendors). The trustworthy reviews and planning tools of WeddingWire, as well as its interface, are significantly better than other wedding planning websites out there. Personally, I was annoyed by how TheKnot required so much personal information simply to open an account, and then default shares that information widely. WeddingWire provided the tools I needed to successfully plan my wedding without excess, annoying things like unwanted mailed advertisements or harassing emails. WeddingWire's vendor search features made it easy for me to find vendors that I successfully booked even just 3-4 weeks before our wedding including cake, florist, and DJ. WW's seating chart, guest list, personal website, and online RSVP features made planning all of those things more streamlined, kept me organized, and saved me time. The wedding and reception went very smoothly and I was surprised to hear comments from friends and family saying it was "the best wedding they'd ever been to." It was also interesting to realize the difference that technology has made in the last few years - my oldest siblings got married in 2001. Long distance wedding planning tools like WeddingWire weren't around back then and I don't think I would have found reliable, top-quality, affordable vendors without the reviews and resources that WeddingWire provided.
If you are a bride planning your own wedding, your planning efforts are maximized with WeddingWire. You don't have to be planning your wedding from 6 years old to have the day of your dreams. WeddingWire made it possible for me to have a dream wedding with only 4 months of planning remotely from the opposite coast from the event. I absolutely recommend this website to future brides and friends.
From a Photographer
I was very skeptical about signing up for Wedding Wire (I signed up in May 2016 in the DC area). I was promised a no-penalty cancellation after 6 months but was worried about signing up for a year and "hoping for the best".
It's now July 2016 and everything has been great. More than great! The response has been exceptional. I'm average in price ($1,800 wedding day with digitals) and have eight 5-star reviews. So far, I get 3 to 4 inquiries a week and 2 to 3 bookings a month from Wedding Wire. These are all at full price, not budget weddings that want to squeeze every free hour they can out of me.
I could not be happier with the dashboard, client site, functionality of bookings and ease of getting reviews from couples. I upload a questionnaire, contract and invoice info and the client site takes care of the rest. I use these functions daily and am relieved to have the consistency that I wasn't getting by using PDFs and emails and word documents.
I've seen a huge increase in quality of the leads from Wedding Wire and at a much higher price point than I was getting from "deal" websites where clients just wanted everything on the cheap. Suddenly, I was getting emails from couples who loved my work and wanted to know if I was available on their day! It's a lot easier to make a living when you only need 24-30 clients a year and they're in love with what you do. With Craigslist or Thumbtack, it was a lot of clients wanting 5 hour weddings for as cheap as possible and I wasn't sure if they loved my work or my price more.
My Wedding Wire storefront is also helping my overall business appearance for the people that find me through word of mouth and on Google. It's nice to have reviews in one place and it looks a lot nicer than Google Reviews or Facebook page stars. Do I sound like an advertisement for WW.? Haha, I'm just incredibly relieved that I made a smart investment by signing up because I was really worried it was going to be a waste of $1,000+.
What I'm saying is, I'm a super happy customer :) I had a lot of reservations and wasted almost a year making the decision to pay for a listing on WW based on my concerns and "what if"s but I am SO glad I made the leap. I've already got 2 weddings a month for the entire of next year and this was DEFINITELY unexpected and immediate growth.
WeddingWire Complaints 28
Weddingwire takes down truthful negative reviews about vendors
Apparently you can't leave a truthful review about a businesses unprofessional business practices anymore, anywhere. CANCEL CULTURE RULES SUPREME IN REVIEWS these days! If the review is in anyway negative or not the desired rating of only "5 stars", it gets removed, you get canceled. How dare someone say anything negative about an experience with a business. How dare you challenge them. How dare you point out areas that need improving. Let's just live in a world that is all sunshine and roses.
How do you warn other potential customers to be careful if you can't leave a 1 star review on a business and the quality of their product or customer service level? Does a business think they should only have 5 stars reviews posted and bully anyone who leaves a 1 star review to take it down by threatening they will sue you the customer? Wow, who does this? And why can't a person leave a 1 star review online without worry of being threatened, if they simply did not receive the product they were promised? Owners who only offer up excuses and blame the customer for everything that went wrong are not good business owners and will not be successful in the long run. When you hire a "professional" to do their job, you have an expectation they know what they are doing, but if they don't, hey don't worry, it's not their fault, it's all yours as the customer and they will be sure to point this out to you and take no responsibility for their part in it.
When you are spending $1000's of dollars on a service, and you do not receive what you paid for, the Alberta Consumer Rights Acts protects the consumer regarding bullying from a business/owner from having to remove a negative post. In fact, a business cannot include in their business contract that "you, your family or friends" cannot leave a negative review. That is actually against the law and if a contract includes this, it makes the contract void. Business owners should ensure they know this before putting it in a contract or they could be out $1000's of dollars should the consumer decide to fight it.
I thought this forum was created to be able to be truthful and honest about the service you received from a wedding business, especially when said company threatens you repeatedly to remove a 1 star review or else. I'm still shaking my head. After leaving a review, this business made horrible, threatening, untruthful remarks and called my family members liars, in their online response on their website. A review was also posted on WeddingWire regarding this business, but WeddingWire removed it. I find it laughable that they make you agree to the terms and click a box to state that everything you are writing is truthful and yet, they make a judgement call based on the little information you were able to give, and decide if you can leave a review on this site, and be judge and jury to decide if you are telling the truth or not. Again the reviews become unreliable if they are being filtered like this.
People should be warned about businesses like this and their bullying and completely unprofessional tactics. If Weddingwire wants to be an authentic and trustworthy website, you should allow all reviews that are within the guidelines of leaving a truthful, accurate review, positive or negative, that is life, that is reality. The 1 star review posted for this business was accurate, fair, truthful and in no way slanderous, only facts were stated with proof that could be provided by voice messages, email exchanges, the final product itself being subpar to say the least, so we are not sure why this one was taken down. It's a shame!
In my experience, a business owner who reacts with a long response that is full of name calling, blaming the customer and idle threats is walking a thin line, and the review should be posted to warn others from having the same experience. This business can be assured that we will put the word out to our many family and friends that they should avoid hiring this company at all costs, and no, this is not illegal as you said it was as well. We just want to ensure others won't be out $1000's of dollars with nothing to show for what should be the most important day of your life. The results don't reflect the reality the day and one we can't create all over again. Seriously just so sad!
I'll be curious to see if this review is taken down or even posted. I've not listed a single persons name or business name on purpose. I have not made any type of slanderous statement, only told truthful facts which there is backup proof for everything said here. This whole online review process has become a joke for many consumers who have been ripped off, threatened and had other tactics used on them to "encourage them to take down a review or else". It's disgusting to say the least! We certainly don't put much stock inonline reviews any longer because I don't believe that a business with only 5 star reviews is real. It's just not reality! I'll go with the word of mouth recommendations moving forward and we'll ensure that our family and friends hear the same.
Business owners out there, learn how to take criticism, learn how to treat your customers, offer quality product and customer service, and you will thrive. Check this site out at how you should respond, it will help you in the long run! https://openvine.com/small-business-internet-blog/how-to-handle-negative-online-reviews-tips-for-small-business-owners/. The business owner we dealt with could sure use this advice!
Weddingwire flooded with fraud and scam, failed to deliver its promise, and account manager left job without notification leave my account unattended
I am writing to lodge a formal complaint against WeddingWire, also operating under the name "The Knot," for their fraudulent business practices, breach of contract, and lack of redress for affected consumers. I urge you to investigate this business, as I believe their actions not only violate consumer rights but may also be indicative of a larger pattern of...
Read full review of WeddingWireUnethical and Illegal Practices of WeddingWire: A Warning to All Vendors and Customers
I called WeddingWire to inquire about their services and rates for my new business. However, they started calling me incessantly after I asked them to give me a few months to think about it. They kept bothering me to sign up with them for approximately $150 per month, but eventually, I caved and agreed to pay $195 per month. I thought it was too much, but they persisted until I signed up with them.
After a few weeks, my business fell into serious financial problems, and I emailed them repeatedly to ask if I could cancel my subscription. I explained that I could no longer afford their services, especially since I had a two-year-old to take care of. However, the same person who wouldn't stop calling me was now unreachable after weeks of trying to contact her. I had their service for five months, and during that time, I only received one real lead, and the rest were fake. I knew they were fake because all the leads were in the exact same format, with just a few words replaced. When I replied, it was someone trying to scam me by offering to send ridiculous amounts of money and asking me to mail the surcharge to them. Or, it was just a ghost.
I thought there was an automated format for people to use to reach out to vendors, but there wasn't. Instead, there was just a format for WeddingWire's "Fake Lead Department" to use regularly. I spoke to many people, and they all agreed that they had similar experiences with fake leads and scammers from this company. It seems like they are involved in illegal activities, and I wish I could afford a lawyer to investigate these unethical practices.
After a few months of being ignored by them, I had to report my card lost. However, they started calling me again after one missed payment, even though I had reported my card as stolen. They somehow force-charged my bank account, even though I had reported my card as stolen. Now, amidst the COVID pandemic and unemployment, I have a negative bank balance with a toddler to take care of. WeddingWire is a very unethical company with blatantly ignorant illegal activities.
If any lawyer sees this and would like to sue them, I would like to get involved. I am in an extremely difficult situation because of this company, and all of our struggles seem to be a big joke for these criminals!
Is WeddingWire Legit?
WeddingWire earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for WeddingWire. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
WeddingWire has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for weddingwire.com can be seen as a positive aspect for WeddingWire as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of WeddingWire's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Weddingwire.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Weddingwire.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
WeddingWire as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up WeddingWire and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on weddingwire.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- While WeddingWire has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 28 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- WeddingWire protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to WeddingWire. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
WeddingWire Review: Discontinued Tools, Insensitive Customer Service, and Fake Inquiries - A Nightmare for Small Businesses
WeddingWire, oh boy, where do I even begin? I have been a loyal customer of theirs for years, relying on their online customer management tools to keep my small business running smoothly. But then, out of nowhere, they decided to discontinue the very tools that I had come to depend on. All of my clients' information was stored within their platform, and now it was all gone. To make matters worse, they continued to charge me the same amount, even though they had taken away the very reason I was paying them in the first place.
When I reached out to their customer service rep, Allison Mayes, to express my frustration and disappointment, she responded in a way that was completely insensitive to my concerns. She basically told me that they could do whatever they wanted, whenever they wanted, and that I was obligated to pay them regardless. I mean, seriously? I was paying for a service that they no longer provided, and they were still expecting me to fork over my hard-earned money?
I decided that enough was enough and sent them a letter telling them that I would no longer be paying them until they reinstated the tools that I needed. But then, something strange happened. I started getting inquiries for my business - something that hadn't happened in years. I began to wonder if maybe I had made a mistake in cutting ties with WeddingWire.
So, I manually sent them a payment, hoping that maybe things would start to turn around. But then, I found out that the inquiries were fake, and WeddingWire was still demanding payment from me. I sent them proof of my payment, but they continued to insist that I owed them money.
Now, I can't even log into my account, and I haven't heard a peep from anyone at WeddingWire. They took my money, shut me out of my account, and left me high and dry. I'm beyond frustrated and angry at this point, and I'm seriously considering taking legal action against them. Small businesses like mine shouldn't be treated this way, and I wouldn't recommend WeddingWire to anyone.
WeddingWire Review: A Despicable Way to Do Business - Don't Waste Your Money
We were a bit hesitant about advertising on weddingwire or the knot, but we decided to give weddingwire a try. Unfortunately, after six months, we didn't receive a single real lead. We did get one fake lead, though. Weddingwire promises a certain amount of clicks to your storefront, but as soon as you receive those clicks, they drop you from the standings. This company relies on people who are willing to take chances, and unfortunately, we lost. It happens.
We gave weddingwire one star because they charge a monthly fee to be "seen" by brides. Their "free" listing isn't seen by anyone unless they search for it on a search engine like Google, Yahoo, or Bing. If your "free" business profile shows up next to your website, the client may click on weddingwire's site instead of yours. Once they're on your weddingwire "free" profile, they'll see a competitor of yours. This is a despicable way to do business, and it's actually illegal. You can ask weddingwire to delete your "free" profile.
The monthly fee promises an average number of clicks, but you never actually get those clicks. They could be from a 12-year-old who's planning her fantasy wedding on weddingwire and clicks on your profile. You lose a click just like that. As for the reviews, customers don't write them because they want to. Businesses ask them to. It's like asking your family and friends to write you a good review. You could even pay people to write you a good review. It's rigged.
The "badges" that vendors get are supposed to be awards, but anyone can advertise on weddingwire. They don't care about the quality of services that vendors offer to brides. Photographers, DJs, wedding planners, and other vendors can advertise on weddingwire, even if they're not very good. It's a dangerous thing to book vendors on weddingwire. You could end up with a software engineer who owns a crappy camera.
Sorry for the long post, but most people don't go into detail about how bad weddingwire's whole system really is.
WeddingWire Forums: Helpful Resource or Playground for Bullies?
WeddingWire is a great resource for brides-to-be who are looking for reviews and resources for their big day. However, there are some issues with the forums on the site that need to be addressed. There is a group of 10-15 women who have formed a clique and will condemn anyone who has a different opinion than what is considered the norm on the site. These women will scrutinize your ideas, demean you, and make unruly comments. They are catty and if you dare respond in the same manner that they have been responding to other members, you will be flagged and they will be able to stay and continue harassing and demeaning others.
I have witnessed these "ladies" literally crucify people for having a different opinion, for not having enough resources to have what they would consider to be an elite wedding, and for not having the same cultural beliefs and etiquette as many of them appear to have. After watching several posters become upset or lose confidence, I made it my mission to point out to members that what they were doing was wrong. However, when they responded to me with blatant disrespect and sarcasm and I responded with the same blatant sarcasm, I was flagged and they were able to continue to harass and demean others without reprimand. They will then point out the rules and how they know how to get around them. It's frustrating to see these immature brats terrorize other members for different views. They condone these individuals to do as they please. Perhaps, they are part of the WW team and get special privileges.
If you want to check out their website or if you doubt me, go and see for yourself. This forum is obnoxious and needs to be checked. WW should be ashamed of themselves for condoning such behavior when they are such a good resource for brides to be. I hope that they make changes and realize that if they do not stop allowing this kind of behavior from bullies on their forum, they are going to lose membership. It's happened to big sites such as Friendster, Myspace, etc. If they believe that this can not happen to them, they are highly mistaken. It is wrong and I really do not like the experience that I and others have had on this site. You literally had people stating that they have become depressed or upset because of comments that have been made and even if they are flagged, they are still able to continue to terrorize people.
Despite the issues with the forums, I will admit that WeddingWire is helpful in other areas such as reviews and resources. However, they need to make some serious changes to their forums. It's a shame that such a resourceful site condones such hateful and immature behavior.
WeddingWire Review: A Scam Company That Preys on Small Businesses
I gotta say, I was pretty skeptical about signing up with WeddingWire (weddingwire.com) for my small photography business. But they assured me that if I didn't get any bookings through them within 6 months, they'd give me a refund. Well, let me tell you, that was a load of baloney. I've been stuck in a contract with them for 7 months now, and they won't let me out of it. And to top it off, they clearly play favorites with their long-time customers, making sure their ads pop up first while mine is stuck on page 4. It's like they don't care about the little guys like me.
And don't even get me started on their customer service. I've corresponded with Danielle S. several times, and it's been a complete waste of time. All she does is offer useless suggestions and try to cover her own butt by showing that she's reached out to me. But what good does that do me? I'm still stuck in a contract that's clearly not working for me.
I mean, sure, I've gotten a few emails from potential clients through WeddingWire, but they're clearly just mass emails sent to a bunch of vendors. And even when I follow up with them multiple times, I never get any bookings or even a conversation. It's like they're fake emails or something. Meanwhile, I've been advertising on Facebook and actually getting some business that way.
So, my advice to anyone thinking about signing up with WeddingWire: don't waste your time or money. They're clearly a scam company that preys on small businesses like mine. Stick with Facebook or other more reputable sites. And WeddingWire, if you're reading this, don't bother replying with some canned response. You guys are worthless.
WeddingWire's Forum Section: A Haven for Bullies and Admins Who Turn a Blind Eye
When I first stumbled upon WeddingWire, I was ecstatic. I couldn't believe how easy it was to navigate and how many resources were available to help me plan my dream wedding. However, my excitement quickly turned to disappointment when I decided to check out the forum section of the site.
I made a simple post asking for opinions on whether or not I should wear a tiara for my royal-themed castle wedding. Most of the responses were kind and helpful, but one woman in particular was incredibly rude and aggressive. She asked if I was royalty and claimed that wearing a tiara would make my wedding look like a childish sweet 16 party. When I asked her why she was being so harsh, she simply replied that it was a public forum and she could say whatever she wanted.
I flagged her responses and even tried to defend myself, but my comments were removed along with the comments of other women who agreed that the rude woman was being catty. It was like being back in high school, and I couldn't believe that the admins weren't doing anything to stop the bullying.
I'm convinced that there is a group of unhappy and bitter women on the site who enjoy attacking others. It's clear that the admins are biased and don't enforce their anti-bullying policy. They claim to carefully review every flagged response and compare it to their strict guidelines, but they clearly fail to see where a comment or opinion crosses the line into actual insult.
I showed the forum to my coworkers and bridesmaids, and they were all appalled by the behavior of the rude woman and the lack of action from the admins. It's clear that they must know her personally, because her behavior shouldn't be acceptable on any platform.
I know that an admin will likely respond to this review with the same generic message about contacting them with questions or concerns, but I won't waste my time. It's clear that they won't resolve anything, and I want to warn others about their ineffective community guidelines and enforcement.
WeddingWire Review: A Reliable Platform for Growing Your Wedding Business with Exceptional Support from Mike Dillon
The wedding industry is a tough business, and it takes a lot of effort to stand out from the competition. As a wedding photographer with over 38 years of experience, I know that customer satisfaction is key. That's why I was hesitant to sign up with WeddingWire, despite their persistent calls over the years. However, in 2017, we decided to give it a try after seeing a slight dip in our numbers due to the influx of new photographers in our area.
At first, we were skeptical of WeddingWire's sales pitch, which seemed to promise unsubstantiated percentage increases. But after speaking with Mike Dillon, we were pleasantly surprised by his helpfulness and expertise. Mike was a breath of fresh air, and he provided us with monthly updates and responsive support whenever we needed it. He showed us how to best showcase our business on WeddingWire, and we were impressed by his professionalism and dedication.
Unfortunately, we didn't receive the same level of support from the rest of the WeddingWire sales staff. While Mike was always there to help, we never heard from anyone else at the company. This was in stark contrast to our experience with The Knot, which also provided us with excellent support and won us the Best of Weddings award in our first year.
Despite this, we were happy with our decision to sign up with WeddingWire, and we saw a significant increase in our business as a result. However, we eventually decided to stop our paid listing due to the overall numbers. Nevertheless, we would definitely work with Mike again in the future, as he was a true superstar who went above and beyond to support our business.
In conclusion, if you're looking for a reliable and knowledgeable partner for your wedding business, I would definitely recommend WeddingWire. While their sales staff may not be the most attentive, their platform is a great way to reach new customers and grow your business. And if you're lucky enough to work with someone like Mike Dillon, you'll be in great hands.
WeddingWire: A Trap for Small Businesses - My Experience and Warning
I decided to give WeddingWire a try since they offer free services. However, I soon realized that their free services come with a catch. I started receiving calls and emails asking me to schedule a "Welcome Call" to verify my account. I had no intention of buying a paid membership, but the lady on the phone convinced me to sign up for the lowest package. She promised me leads, page traffic, and revenue. She even offered me a 15% discount that was only available at that time. I fell for it and made my first mistake.
My second mistake was not researching their services before the call. If you look beyond their paid ads, you'll see that many people have had negative experiences with WeddingWire. They make empty promises and take people's money without delivering results.
My third mistake was not paying attention to the terms of the contract. I thought I was signing up for a month-to-month membership, but I later found out that I had agreed to a fixed initial term of one year. I tried to cancel my membership only a few hours after signing up, but they refused to let me out of the contract.
WeddingWire is not small business-friendly. They trap you in a one-year contract and make it difficult to cancel. They promise leads and revenue, but they don't deliver. They are only interested in making money, not helping small businesses grow.
If you're a big business with money to spend, then maybe WeddingWire is for you. But if you're a small business trying to build a portfolio, then you're better off spending your money elsewhere. Don't make the same mistakes I did. Do your research before signing up for any paid services.
I'm still trying to find a way out of my contract without ruining my credit or getting sued. WeddingWire is a leech that preys on small businesses. Stay away from them if you can.
WeddingWire Review: More Focused on Making Money Than Helping Couples and Vendors
Hey there, I just wanted to share my thoughts on WeddingWire. I've been using their services as a vendor for a while now, and I have to say, I'm not entirely impressed.
First off, I understand that WeddingWire is a business and they need to make money. But I don't think it's fair that they require vendors to sign a 12-month contract. If they truly believed in their business model, they wouldn't need to force vendors to stay with them. And from what I've seen in reviews on Google, Chrome, and Firefox, some vendors have had issues with not receiving the promised amount of inquiries.
I also take issue with the language used in their responses to vendors. Saying that couples will "go with competitors" if vendors don't sign up for their services is just a sales tactic. Couples choose vendors based on fit, quality, and price, and vendors should be able to compete fairly.
It seems to me that WeddingWire is more focused on making money than helping couples and vendors. They push big money vendors and seem to forget that the wedding industry is about helping people. We need more help in the world right now, not more greed.
And to top it all off, their pricing seems to be inconsistent. I've been offered monthly prices ranging from $180 to $225, depending on which sales agent I talk to and how many new accounts they've brought in.
I'm not trying to attack anyone personally, but I do think WeddingWire needs to reevaluate their priorities. They should be focused on doing the right thing and helping others, not just making money. I know this probably won't change, but I hope they remember where they came from and why they started this business in the first place.
As a vendor, I choose to promote other vendors and venues above my own business. It's not about the money for me, it's about helping others. I wish WeddingWire had the same mindset.
In the end, we all have a choice. Vendors can choose to advertise with companies that share their values. I just hope that WeddingWire remembers that the wedding industry is about helping couples and vendors find and receive the wedding of their dreams.
Thanks for reading,
Tori Reigle
Customer service
Through a pandemic, and now almost 10 years later I have paid this company $14.400 and did not have a return on my investment. In my category of cakes I realized that there are 97 total "companies" listed. What i consider to be a bakery is an actual storefront. Not home bakers. Out of 97 there are 57+ companies that are listed that list no address. So how do they consider themselves a company servings bakeries but are not official bakeries. So pre-covid I was paying $110 per month and then increased to $175 without my knowledge or some sort of notification, they call it a renewal. However, a renewal all the terms of the contract stay the same including the price unless notified-right? Nope there excuse is its on your dashboard...NOT ACCEPTABLE. I questioned this and that was my account executives response. I won many couples choice awards, however you have to pay $60+ dollars to get an official plaque. In order to win you need (5) reviews by clients, I received (3), not five and know that it was due to my renewal coming up. Once I made my complaints knows I got an influx of inquiries by potential clients, ALL GARBAGE. Not one out of the 20+ did any person get back and respond. In the past few years I have received several spam inquiries leading you along and then asking for personal information or wanting to add services and see if I took cheques. Their vetting process stinks. If you click on a vendor you are interested in I would get an email, but then the next day wedding wire would send three potential other vendors of the same category and email to contact them. NOT ACCEPTABLE. So the first page of vendors I was on that page, paid for it but the next six pages were all unpaid bakers, these people were "FREE" and did not have to pay monthly and they could list their starting price less than someone that actually is a professional and pays out the A** to be listed. I tried to cancel at the time and could not as my account executive said you cant cancel before the date.
I did cancel my account yesterday and she asked were there any reasons? I said many reasons and Hannah did not even take the time to ask why? Some executive who really cares.
Wedding wire is the one that will get your SEO, you are not getting any of the benefit of that so its taking your money, very little return and throwing it out the window!
Desired outcome: refund of $50 for two years. $1,200
Stole my Domain
I purchased a domain through Wedding Wire thinking I would use their website platform only to find it incredibly confusing and hard to use, especially for my guests. I went and found another platform and asked Wedding Wire to send me the credentials over in order to forward the website domain onto another platform. I've asked them twice now and they said that they refuse to give it to me.
I spoke with the domain hosting site that Wedding Wire uses, EuroDSN, and they said that because my actual name isn't attached, legally they can't release it to me.
I paid $24.00 for it and it is rightfully mine. I also spent hundreds of dollars on creating wedding invitations with MY website domain and can't send them out now until this is resolved. I am extremely upset and would just like my domain credentials immediately. It's holding up my wedding planning and it's completely unethical.
Desired outcome: I want my credentials immediately.
Refused to let me speak with a supervisor
I opened a wedding venue during the pandemic. I reached out to Wedding Wire to try to promote the venue. I was very clear that I was concerned about a number of issues but I felt might affect Wedding Wire's ability to promote the venue. All of my concerns have become a reality. When I reached out for support and asked to speak to a supervisor the person I spoke with refused to provide me with the name or contact information to her superior. I just want to talk to somebody who actually cares but I have spent thousands of dollars with absolutely zero return.It just seems like good business to work with someone who could be a lifelong customer if they were just hear me out and work with me.
Desired outcome: Speak with a supervisor NOT Casey!!
harassment by kathryn cannella of massachusetts
I am just this complaint based upon what this girl has done to me. I was a small-time business owner for makeup Artistry and when she was unsatisfied with my work she put a complaint up on this site. It has been ongoing since 2016 with her harassing messages calling me fat, a drug addict, and Oompa Loompa, ugly, as well as making fun of my deceased husband and brother. I just need to make people aware of her conniving ways so that you can avoid being a victim. I did research on her on this website and seemingly she complains and is unhappy with everyone she runs into. I went to the police and took her to court and filed a harassment order against her. But that still did not stop her, the phone calls, the text messages and the private messages on Facebook continued. 5 years later I am still getting comments from her.
Seemingly she is above everybody and the law. She is severely struck by mental illness which makes me feel sad however it does not her give her the license to harass anybody.
That still did not stop her.
To see her whole slew of messages to me, please scroll down and you will see a link for "unprofessional who will harass you". That is evidence enough. Thank you for your time
If anyone would like to see the things she said about me and my brother and my husband on this board, I can certainly screenshot and show proof.
Just an update
professional account
I am a small business owner who made the terrible decision to pay WeddingWire to be a "Professional" account holder. In return for my $100+/month fee, I was promised 8-10 leads per month.
Month one - 6 leads
Month two - 3 leads
Month three - 3 leads
The only two of these total of 12 leads I received in 3 months that responded to me were looking for services that my business clearly does not provide. I honestly believe the other 10 leads were fake.
When I emailed requesting assistance with garnering leads and finding value in the money that I'm paying them, NO ONE RESPONDED TO ME. When I emailed again a month later, the reply I received explained that my previous email must have been "lost in the shuffle" from when they recently partnered with TheKnot. I was then promised that this employee was sending an urgent ticket to the account strategist team who would be in touch with me in the next day or two to help me with my account.
Two more weeks went by, and I heard nothing from anyone on their staff.
I finally emailed again and asked if they could please just cancel my account. They refused over and over again to do so, claiming that I have "a 12 month contract" from which they refuse to release my business.
I don't understand why anyone would want to retain clients that are so obviously unhappy with their services, but I suppose that scamming small business owners for one year is the only way that they make money. I cannot imagine any other small businesses stay with them for longer than their contract term.
I'm incredibly disheartened, and feel like I've been conned out of over $1300, but what am I to do?
I implore you or anyone you know to steer clear of signing any agreements with WeddingWire, as they are certain to take your money and not deliver on their end of the deal.
If I had it all to do over again, I would have avoided them altogether. I guess that's the thing about starting a business on your own for the first time... you learn many lessons the hard way. Hopefully, if this is your first time, my review will help to better inform your decision about working with them.
Best of luck!
couples already happily married / fake leads
Weddingwire site is fraud and a pyramid scheme. I have researched all my messages from potential clients that they need a wedding photographer. Every single couple is happily married! For $110 a month in a locked contract you gain nothing! Never sign on with this company, EVER! I will have wasted almost $1, 250 and no email back from a client.
fake purse
This woman Christ Noonas was selling a fake purse on line on FB and called her out on it and she has been sending me harassing messages on FB TELLING ME SHE KNOWS WHERE I LIVE... this woman is absolutely psycho and needs help immediately if any family member sees this they need to get this woman some serious help right away. I'm not even kidding my brother is a police officer and we are about to file harassment charges against this woman. I have not seen a woman this psycho in many years it's very disturbing. Steer clear of this woman I have not seen evil like this in quite a long time! Unreal
Trisha Morrissey, do you really want to be prosecuted again? I have posted below the threats you sent me. I did nothing to you, the police told me u arehabitual at this to other women. clearly you will never learn, you're a sad story I will pray for you
unethical behavior
This site condones unethical behavior to potential users/customers of their website. They allow people to get cyber bullied and when complaints are made, they reply with "They were following guidelines" even though members were allowed to demean and torment people with different beliefs, etiquette, financial status and opinions. It is usually the same individuals that constantly get away with this after several complaints and they band together to flag you if they disagree with your opinion. Furthermore, weddingwire knows that these women are bending the rules and are blatantly disrespecting and cyber bullying people...Just within their guidelines. Is this what a decent place of business accepts and encourages. Members have even stated that they are depressed or hurt over these same individuals that are allowed to bully potential customers/users of a site that is supposed to be a place where brides to be are to receive advice and support for the biggest day of their lives. I am hoping that this as well as other complaints pertaining to this issue gets the attention of weddingwire so they can weed out those who are the main perpetrators of the above despicable actions so that the site can be a safer and cyber bully free zone. However, if after several complaints were made and getting band for standing up to these cyber bullies, it appears that these members are allowed to continue their lawlessness and weddingwire staff encourages it. I just want them to know that I will make complaints to anyone who has ears and let them know that a place of business that condones cyber bullying on potential customers/users of this site is unacceptable and their service, therefore, should be avoided until they get their acts together and realize that when you are doing business, all ethical and moral standards should be taken seriously.
expensive, no support
If you have a small business or just started it, WeddingWire is the worst place for providing your service.
Not only because they are very expensive, but also because their vendor support works like a crap.
For the money I pay I would like to get a decent support and service, but instead of this, I get nothing. What they perfectly do is taking your money away. That's all.
So you better look for other places.
Overview of WeddingWire complaint handling
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WeddingWire Contacts
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WeddingWire phone numbers+1 (305) 222-7707+1 (305) 222-7707Click up if you have successfully reached WeddingWire by calling +1 (305) 222-7707 phone number 0 0 users reported that they have successfully reached WeddingWire by calling +1 (305) 222-7707 phone number Click down if you have unsuccessfully reached WeddingWire by calling +1 (305) 222-7707 phone number 0 0 users reported that they have UNsuccessfully reached WeddingWire by calling +1 (305) 222-7707 phone number+1 (301) 231-9473+1 (301) 231-9473Click up if you have successfully reached WeddingWire by calling +1 (301) 231-9473 phone number 0 0 users reported that they have successfully reached WeddingWire by calling +1 (301) 231-9473 phone number Click down if you have unsuccessfully reached WeddingWire by calling +1 (301) 231-9473 phone number 0 0 users reported that they have UNsuccessfully reached WeddingWire by calling +1 (301) 231-9473 phone numberCMO
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WeddingWire emailssupport@weddingwire.com100%Confidence score: 100%Supportpolicy@weddingwire.com92%Confidence score: 92%Legalhelp@weddingwire.com91%Confidence score: 91%Supportpr@weddingwire.com90%Confidence score: 90%Communicationscolpo@weddingwire.com88%Confidence score: 88%
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WeddingWire addressTwo Wisconsin Circle, 3rd Floor, Chevy Chase, Maryland, 20815, United States
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WeddingWire social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 09, 2025
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Recent comments about WeddingWire company
fake purse




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