The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
CVS Pharmacylong wait to drop off rx

I have gone here twice to drop off my sister's prescriptions. I waited over 25 minutes behind one customer and then the clerk took a phone customer before she took me. They need to have 2 people at all times just to drop off a RX. What is wrong with this
management who doesn't hire enough staff????
I would never use this pharmacy for myself and they need to have a competiter closer.

Responses

  • Te
    tensegrity May 21, 2011

    Short answer yes. Corporate tell how many every store how many hours is budgeted per week and the pharmacy has to oblige by it. If you go over budget, or people need to stay overtime to help customers, the pharmacy manager gets chewed out. The situation gets worst every year. Employees workloads are increased while hours are slashed.
    In 2010, the outgoing CVS CEO received $120+ million in compensation, but everyone else didn't get a raise or more hours. =)

    Please be nice to employees, it's usually not our fault. We're stressed. We feel like we're always playing catchup.We work for 4+ hours straight until our lunch and 'work off the clock' to finish all the tasks that needs to be done. Even though we can get 15 mins breaks as required by law, we usually skip this because we'll just get further behind. In this economy, it's hard for people to find better work and corporate uses this very well. If you decide to make a complaint about wait times, do NOT mention any store or any names, only a region or county; otherwise, the employees might be written up.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.