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1.4 3351 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3351

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8:06 pm EDT
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CVS rude staff

I just had one of the rudest customer service experience (cvs store #714) in a very long time. I had made the mistake of scanning a coupon that wouldn't work on sale items at the self-checkout that immediately locked up. The self-check-out attendant (#0028843?) pushed me aside and claimed that she doesn't see the coupon in the slot. She then just walked away without a word to me to the other cashier at the register who finally came over after 5 minutes and got the coupon out for me but started to walk away with the check-out still locked. I mentioned this before she reluctantly told me to go over to the register counter to be rung up by the first staff member (a cranky old lady who never smiles). She started to ring up my purchases and even told me to push an item an inch to her. She gave me my receipt without a "thank you" or even a word. I asked her for a bag for my big items and she grudgedly got a large bag and put one of my lage item in a bad before throwing it down on the counter. She did the same to my second large item and still didn't say a word to me or even hand me my bags. She only gave me a scowl.

I try not to patronize this store too often because the people there are always mean. If I must shop at a cvs, I prefer to go to the ones in Porter or Davis Square. From now on, I will shop at Rite Aide or Walgreens if I ever need something close to my house. CVS store #714 = FAIL!

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Update by expectingkindness
Apr 02, 2012 3:14 pm EDT

Tasha4, is your life so pathetic that you go trolling through complaint forums responding to posts almost 10 months old? You have the audacity to call me a liar? You did not read my post closely enough and furthermore, you didn’t witness the situation so you are not qualified to make such an uninformed and dim-witted comment.

Judging by your other 452 comments defending big corporations in response to other complaints, you are the extremely unpleasant one. It is so sad that you have nothing else better to do with your worthless life than go trolling. You are a waste of time.

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4:44 am EDT
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CVS lazy and poor customer service

Saturday, june 18, 2011 store checked out at 6:26 pm
Today my friend and I walked in to cvs store location at 12260 bellaire blvd, houston, tx 77072. first, I did not see any fliers at entrance door, I asked the cashier (he looked like indian), reg. #04, tran #7086, cashier #0538065, store # 5884 to have any fliers and anything for sale today. the cashier replied to me, there is no sale today. I bought limited 5 bottle 2 litters coca cola by my cvs extra care card and then my friend bought the same amount limited like me by using her own cvs extra care card. the cashier said "no" and because he said "we are one household" that why my friend could not buy the products. my friend asked for the store manager (he looked like indian too) "what's wrong and why?" the answer was "we are one household"
For example: their mothers and I went to cvs store at same time and talked with each other, or you and I went to cvs together. will we be a household members?
They did not have a right to conclude us as one household member when they did not scan the cvs card or asked for id because my friend came from california. the cashier refused to sell to my friend and told my friend (the customer) put back the 4 bottle 2 litters coca cola at same place that she took when the cashier has spared time and did not do anything. when we left the store the cashier called us to offer the store fliers and I said "no" "you keep it".
Based on those, both did not want to serve customers and they were so rude and lazy. why cvs hired these type of people in this bad competition economy? they need to be retrained the attitude toward the customers and the way to work by american way. be nice, gentle, and civilize way at least like mcdonald or burger king

By the way, I found some useful information at cvs.com if anyone wish to write complaints to their corporate headquaters.
For cvs.com questions, comments or website issues call [protected]-4cvs [protected]), monday -
Friday 8:00am -11:00pm, saturday and sunday 8:30am-9:00pm et. closed major holidays.

For inquiries regarding cvs/pharmacy stores or extracare call 1-800-shop-cvs [protected]),
Monday - friday 8:00am - 6:00pm et.

Comments or questions by mail
At cvs/pharmacy customer service is a priority. feel free to send us your comments or questions by mail.
for cvs.com inquiries mail to: for all other inquiries mail to:

Cvs.com cvs corporation
One cvs drive
Woonsocket, ri 02895

Corporate headquarters
One cvs drive
Woonsocket, ri 02895
Doing business with cvs/pharmacy

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smoosh
Dadeville, US
Apr 29, 2012 9:40 am EDT

INDIAN? oh no!

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thistown
, US
Mar 09, 2012 10:21 pm EST
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This complaint is really just nitpicking about the fine print and corporate policies of CVS, and doesn't appear to be about an incompetent employee. However, much more problematic is the fact that it's overtly racist, and the consumer appears to be working out personal race issues with the apparently non-white staff.

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5:50 pm EDT

CVS unprofessional behavior

I have been shopping at the Connecticut Avenue Washington DC CVS (#1354) for twenty years and have been served by the cashier Al for at least five years. Last night I purchased a pair of reading glasses, went across the street for dinner and realized the side piece was sprung and one of the nose pads was missing. I returned to exchange this pair for an undamaged pair. When I presented my receipt and the identical pair for exchange Al took out a magnifying glass and declared I was trying, in his words, to do a "switcheroo". He then accused me of being a theif and asked for my identification. I called for the manager who declared they would not have a damaged pair of glasses on the rack. I took him to the discheveled mess of a rack and pulled a series of broken glasses off the shelf at which point he made the swap. In 62 years, I have never been accused of being a theif for returning clearly damaged merchandise. All-in-all, a humiliating and disgraceful experience for a regular or any customer to be put through.

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9:42 pm EDT

CVS rude service and incorrect billing

I have used CVS store # 4285 Timberlake Rd, Lynchburg VA [protected] for many many years and have rarely used another pharmacy. I placed a call today to make sure my rx had been received by e-scribe and also it was hand faxed. The person I spoke with was very rude as usual, Mostly all of the pharmacist in this store are RUDE especially Cindy McIneer she is an awful pharmacist! very rude and a smart *ss and arogant, I cant wait until someone treats her or someone in her family the way she treats people. Cassie Mason is also rude, unhelpful, impatient, and has a very rude and nasty tone with her voice. Also I had an incident where I had insurance through Coventry then switched insurance carriers to Peidmont Community Health plan.My new insurance information was given to the pharmacy staff to load into the computer and to let them know I no longer was covered under Coventry anymore. One of the workers there continued to bill the Coventry insurance and before I knew it, I was sent to collections by Coventry for $180.00 because who ever was putting the prescription in was using the incorrect information with billing and DUH the wrong insurance carrier.I called the store immediatly to find out what was going on and of course I spoke with rude ole' Cassie Mason she was rude acting as if it was not her/their fault which it clearly was a CVS mistake. She continued to tell me she would get back to me, and she would contact the cooperate office and they would get back with me, which never happened. Never did anything to find out why your store continued to bill Coventry. I called CVS and no-one could figure it out meanwhile I'm in collections for CVS's incorrect billing and not paying attention. I also called my new insurance which was PCHP- they explained they were never billed for the scripts that were in question. I placed another call to cvs spoke with rude ole Cassie again and she stated there was nothing she could do and everything on their end was correct. I faxed all my information to cvs and to PCHP because I noticed that the codes were different on some of the rx's, So I spoke with Coventry and they also confirmed that cvs was still billing them for prescriptions and they were paying for them but I was no longer covered by them. I had to pay $180 to get out of collections and waitied 3 months for PCHP to re-inburse me for someone else's carelessness. I never have a good experience when visiting cvs, I never shop at your store I shop at Walgreens I will probably have all of my prescriptions moved to Walgreens where I get treated wonderfully. I would like to say that Larry Kaus was very helpful when I called to ask him if I could take a medication along with another one that I wasnt sure of. Thanks Larry.. also Walk Chong was very helpful when I had another question with my prescription he was great but did have a deep accent and hard to understand but we managed and He gave me very helpful information regarding my prescriptions. Again your pharmacy staff and pharmacist are inconsiderate, rude, and incompetent in the billing area! If you continue to let these staff members speak to your customers the way they do your store will not have many more customers, word of mouth with complaints sure get out a hell of alot quicker than a good compliment, I would never recommend your store # 4285 to anyone. However there is one chinese or maybe Asian little guy that works the drive threw window he is so wonderful, helpful, and has a remarkable personality, and also its a very pleasant black lady kind of short that walks with a small limp, she is also amazing I love when either of them come to the window.

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cvs0309
Fayetteville, US
Jul 12, 2011 6:13 am EDT

Meanwhile I can not speak to how you were personally treated by the employees of that particular store, as a Pharmacy Technician for CVS, I can comment on the fact that the wrong insurance was billed. The Insurance claims are submitted immediately and electronically. As soon as your prescription is processed, your insurance is being billed for that item. Therefore, if the Conventry was paying for it, it was as much the insurance companies problem as it was the stores. 2nd thought is that if it is a store that has not converted to the new system, there is no way to delete the old insurance out, and it will sit and there and continue to be used as long as it is "accepting" prescriptions for you. On the new system, however, the old insurances can be deleted. Otherwise, I do hope you speak with someone in higher management about how you were personally treated.

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kennth
Atlanta, US
Jul 09, 2011 4:11 pm EDT

First of all if your insurance was not activte then the claim would not have gone through period...So when i read this i feel its coventry's error which needless to say they have screwed up many times like in your case and to my personal expirence its not the pharmacies fault .These days most of the pharmacies (esp big retails ones) submit their claims online directly to your insurance companies ..(just like you were shopping online very much similar) so if they say that you are active and they accept the claim then there is no magic wand for any pharmacy to figure out that you are not covered ..now i am not sure as to when you told some one that your insurance is changed or switched ...? we are all humans and we tend to forget we are not perfect all the times i am sure there are many people who have had terrible exp with Walgreens too so bottom line i would say is i would say to ERR is Human ...take a chill pill and relax...

IrishChick
IrishChick
Meridian, US
Jun 13, 2011 4:34 am EDT

If they keep making the same mistakes and giving you a hard time I would definitly switch to Walgreens.

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5:50 pm EDT

CVS poor customer service

My insurance has required me to use CVS/Caremark for maintenance prescriptions. Caremark made two errors (sent wrong dosage) and recently did not inform me of a major change to the recommended dosage of a medication. They preferred to sell and ship their stock of the existing dosage rather than email me re. the change and offer me the option of getting me a new presription. Very self-serving.

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Mauimama
, US
Mar 30, 2012 6:59 pm EDT

OMG, where do I start? I filed 3 paper claims for a prescription that would have reimbursed me a measly $35.00. I have been speaking to reps, supervisors and incompetent people who cant seem to communicate with the paper claim people and the processing people, and their best answer is " I dont know" when you ask the status of the claim. I have sent it all to a rep in San Antonio, apparently a big wig supervisor who has yet to call me or email me like I have requested. I have left phone messages to supervisor: Diana Barbosa. Is there such a person? That is what her voice mail calls her. Then I call and talk to Euginia who actually emailed me, and now her emails are getting bounced back as a failure 2 days later. I wont give up until I am deemed the biggest pain in the butt, or until I have my claim is paid, as it should be. I have a right to file my claim and get it paid for. This company must be a great example of the biggest scam out there. Stay far away from CVS caremark. They are the worst at customer service and dragging their feet when you have to file a claim. It has taken 4 months since I have filed this, and it is still not resolved. You also wont ever find me in their drugstore either, ever again. Word of mouth is a powerful tool, and they should not underestimate the power of social media and the internet. I hope the company sinks like a ship to the bottom, which is where they deserve to be.

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4:55 pm EDT
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CVS untimely service

This company has had my mothers medication the dr's office faxed it to them on Friday called them today Sunday they still did not have them filled. My name is Sidney Riley 753 CR 2070 Gainesville Texas 76240. Really unsatisfied with their staff service and poor handling of customers

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JKDE
, US
Jun 12, 2011 11:00 pm EDT
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Did they say they got the faxed prescriptions?

When did they say the prescriptions would be ready?

Sometimes faxes don't go through.

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9:52 pm EDT

CVS lost prescriptions

I have been to the Hudson, MA, CVS store several times recently when no prescription was ready. They looked through files, consulted with other clerks, searched through the computer, to come up finally with 1 (out of 2) prescriptions for me. When I called the prescribing physicians' offices, they always submitted the prescriptions at the same time.

If this was not an ongoing problem with this specific location, I would not complain. What is wrong with this Hudson location? Please fix it!

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2:59 pm EDT
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CVS rx not ready when went to pku 3 days later

I dropped off my prescription on 5/26/11, went back 5/28/11 to pick it up, no one called to tell me the eye drops had to be order and would not be in. Spoke with the Assistant Manager, Mr. Dale who apologized for the situation and advised me to call the corporate office. I advised him that I would like to be compensated for gas because I live almost 17 miles one way from the store. (1) I have always used Hawthrone Pharmacy for over 20 years and have never had to wait more then 5 minutes or had any problems with my Rx: they were "outstanding", (2) AT&T dictates that I must get my Rx from CVS, (3) the wait time is always ridiculous, (4) the service is poor and very unprofessional, I really hate dealing with CVS Pharmacy.

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12:25 am EDT
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CVS cvs self check-out

elf Checkout is Bad Business. I have been shopping there for years about twice a week. (The expanded food section keeps me coming) They have everything. CVS Boylston St. Boston Has moved to primarily self checkout. I HATE IT. I spoke politely with the very nice manager who said he would pass it on.
They actually try to beg you out of the "human being" line saying "happy to check you out" Great employees, great store Lousy Idea.
People are voting with their feet. Lines at the real people check-out empty self check-out with nice employees offering help. If Costco opens near here - I'm gone over this one issue.
It is CVS saying ( insert expletive) to its customers. They say its about convenience (theirs) OK so have 1 or 2 not almost all !

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4:33 am EDT
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CVS took money from my account without authorization

I really need help. I have had a mail order pharmacy called Caremark take it upon themselves to renew a prescription of mine and deducted the money from my checking account without my approval. I didn't even need the prescription yet. They even had the nerve to tell me that I couldn't do anything about it! It isn't right for a pharmacy to make the decision to refill a prescription with the money I may needed to go to the doctor or pay the electric bill! I'm at my wits end and don't know what to do. They left me with just $6.64 in my account.

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8:25 pm EDT
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CVS store safety

Since my arrival to California I have been a loyal customer of this store. Unfortunately I have been very disappointed with the lack of care management has for their own employee and loyal customers. It has been two times that I have felt my life in danger while being in this store. Today 05/21/2011, will be the last time I enter this store. It has been surprising to me that the employees in this store either do not bring this up to the attention of management, or management does not listen to their clamor. On 05/21/2011 there was a shooting that occurred in front of the CVS pharmacy. Just seconds before the victim of the shooting was killed, he entered the store asking the employees for help. Unfortunately without proper training it seemed that they were more inclined to make that person go away because of seeming lack of training. The employees are obviously not to blame since they are sales representative and not security guards. Until CVS hires a capable security guard, i will continue to post this in as many sites as possible to warn future or existing customers. Today it was that gentleman but tomorrow it can be a store employee or a customer.

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blame the parents here
dfd, CA
Dec 09, 2013 12:41 pm EST

How do you expect a security guard to help anyway. They do not carry guns.

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1:54 pm EDT
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CVS rude pharmacy manager

Rude pharmacy manager in CVS Hampstead, NC. Explain to me how 3 pharmacists can not count to 30! If you go to this pharmacy count your prescription and hope that they don't treat you like a criminal when you bring to their attention that they gave you 25 pills instead of the 30 prescribed. This is not the first time this has happened at this pharmacy. They need to be investigated or the pharmacists be given drug tests.

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10:00 pm EDT
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CVS ready fill program

i've been going to cvs for years now, just recently they say my insurance won't allow the ready fill program. so i decided to call my insurance company and low and behold they have nothing to do with cvs ready fill program, it's just a courtesy for their customers. so apparently the people who work for cvs blatantly lie to their customers. well they can say good bye to this customer as i have transfered my 15 prescriptions to rite aid maybe they'll appreciate my business and the money from the insurance and also the numerous relatives and friends i've talked to who will be switching pharmacies.

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rxtechsince92
Arlington, US
Jan 15, 2012 5:06 am EST

State Medicaid programs and some insurances do NOT allow Ready fill programs as they do not want to refill prescriptions earlier than prescribed by the doctor. CVS system does not allow to enroll in readyfill in this case. No one is lying!

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2:45 am EDT
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CVS their no good

Dollar general "makes" me use this company otherwise I would not set foot in this place!
I have never been to cvs to pick up my medications that I have not had problems
Call in meds hours or days before pick up,
There not ready, stand at counter 10 plus minutes waiting for someone to wait on you, very rude employees, can never find your meds, their always looking in every cubby hole there. Physican calls in prescriptions, yet they say he hasn't. Funny to me I never had these problems at my hometown pharmacy. Two different times I have turned in prescriptions for 90 day supply, they would fill them with 30 pills, then I would return in 30 days to get refill and would be told "your insurance will not pay for them because you don't have a 90 day order". You will have to pay for them yourself.
"ok what happen to the other 60 pills" once I went to pick up meds and of course there was problems and it would be about 2 hours till ready, told them I had drove 50 miles to get them and I was not going home and driving 50 more miles for them, he replied "I had to drive here to" who cares thats his job and yes I told him that!
They do not care about their customers.
If dollar general cared about their employees and their hometown then they would allow them to shop in their hometown.

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Only 1 Truth
china grove, US
Jun 18, 2011 1:50 pm EDT

CVS/CAREMARK has given me nothing but problems too! The worst one was when I went for my meds, they REFILLED a narcotics prescription for me! That is just one! How about that they refilled my regular prescription and the bottle said 3 prescriptions left. Keep in mind that I am forced to take a 90 day supply at a time so that is 3 scrips! The next time I got them the bottle said 2 scrips left. I can only get three at a time so that means I cant get my other 2 scrips now! I hate CVS! I have many more complaints!

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pharmer
, US
May 23, 2011 5:00 am EDT

Please be familiar with your insurance. We are pharmacists, charged with filling the correct drug with the correct labeling for the correct patient. I addition to servicing over 300 customers per day (with multiple rx's, mind you), the last thing we have time to do is decipher YOUR insurance. Also, from what I hear, For at least the next year, CVS/Caremark will allow patients to "opt-out" of the mandatory mail or or CVS fills. You must call your insurance company and use the words OPT OUT to allow you to fill at your pharmacy of choice. WHY would a pharmacist say an rx hasn't been phoned in when it has? That's just a loss of $$ for us. Just once, I'd like for the patient to understand that maybe, JUST MAYBE, the nurse charged with phoning it in actually was a little behind for the day, and hadn't yet phoned it in. Right, because it's ALWAYS the pharmacists fault.

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2:03 am EDT
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CVS photos

In [protected] I always did my photos with kodak. Sent them out so I knew that the photos would be the way that they are sopposed to be. All photos were great, indoor, outdoor all were fine, until I had cvs develop my film. Come back in an hour I was told. Get my photos that were taking in the middle of the day, outside, photos of a rainbow at 4 oclock in the aftertoon, sun shining, plus all 35 other photos developed at this store were allvery very dark. I was told first that it was the roll of film, then I was told it was the desposable camera. The worker told me to have the photos enhanced and blown up to a 5 by 7. I give them the negatives from my purchase of 2 sets plus cd. Photos come, and im told I have to pay over 2hundred dollars for the photos. I said no, give me my negatives, I was told by the unruly worker that I cannot have them. Never had cvs do any more photos until march 2011. My sisters daughter got married. I took 178 photos of the wedding that was indoor-uotdoor area. Sent photos thru computer (Because in [protected] I was told that the photos didnt come out right because they was not digital) all photos were very very dark, I sat in the store for 2 hourswhile they tried to enhance them (With no charge like the last time). While I sat there a robbery was in progress and all the workers ran out the store after the suspect leaving me there waiting. Now comes the shift change. Blah blah blah with the 1st shift and the 2nd shift. Audry who was the second shift seemed very aggravated that she had to enhance my photos. Sent my photos to walgreens all the photos were just the same as they look on my computer. So I took photos that were done at cvs and walgreens, took them to show audry at cvs the difference from each store. Audry was paged to the photo shop, and I said remeber me I sat here for 2 hours while you tried to fix my photos. So now I show her the photos from walgreens and the photos from cvs, then I tell her I came to prove a point, I asked audry to show me the african american people in the photos from cvs (That audry had enhanced2 to 3 times) I put photos from walgreens and cvs next to each other and asked audry why is it that I can see the african americans in the photos from walgreens and not cvs. I went to the store to prove a point (As that is what I told audry) all she said is if I return the photos (Which I explained to audry while I sat there for 2 hours that the photos were for my sister who lives out of state) all audry said was I can return the photos for a refund and walked away. This store is located at forest ave. And decker ave.. I walk to the store. Whike walking to the store and talking to people who live on decker, I was told by 4 familys that everytime that they go to the cvs store located at this adress they always here people complaing (about the photos being developed) while they are on line to purchase there products. I was told by audry that the person who sent photos after myine were developed had no problem (Funny thats what I was told with the photos of the rainbow) as I sat there for 2 hours, audry said thats how the photos came thru the computer. As I sit there I can see my photos on the machine (Which look like the ones I sent) but yet the workers seemed to have a problem getting it right. Cvs needs to have someone come to the store and train the workers that do the photos. I showed photos (That was developed at cvs) to the workers at walgreens and all the workers wanted to know why the set from cvs was so dark and unclear.

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11:07 pm EDT
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CVS hostile work enviroment

Hello,
I am a loyal customer and sibling of a CVS employee. It has come to my attention that there are hostile work disputes. Jarrod Williams is acting childish talking about other employees towards the customers and causing disputes that cause the employees and customers time and money. This has been going on for a while and I have heard of these childish acts being done right in front of me. This is very disturbing, and would like this to be dealt with. I have informed him of what he is dong and has contacted the CVS "Human Resources" and city law enforcement. As if I was going to physically attack him, which I do not intend to do. As well as I have informed him it was not a physical threat. I insist that this be dealt with or corrected, because this can affect your business, customers, and employees. He is an employee of the CVS of Red Oak TX, store #7675.

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waitwhat
cuntsville, US
May 31, 2011 12:08 am EDT

###! dont give out peoples names, what a [censored]

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11:51 am EDT
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CVS long wait to drop off rx

I have gone here twice to drop off my sister's prescriptions. I waited over 25 minutes behind one customer and then the clerk took a phone customer before she took me. They need to have 2 people at all times just to drop off a RX. What is wrong with this
management who doesn't hire enough staff?
I would never use this pharmacy for myself and they need to have a competiter closer.

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tensegrity
, US
May 21, 2011 8:27 am EDT

Short answer yes. Corporate tell how many every store how many hours is budgeted per week and the pharmacy has to oblige by it. If you go over budget, or people need to stay overtime to help customers, the pharmacy manager gets chewed out. The situation gets worst every year. Employees workloads are increased while hours are slashed.
In 2010, the outgoing CVS CEO received $120+ million in compensation, but everyone else didn't get a raise or more hours. =)

Please be nice to employees, it's usually not our fault. We're stressed. We feel like we're always playing catchup.We work for 4+ hours straight until our lunch and 'work off the clock' to finish all the tasks that needs to be done. Even though we can get 15 mins breaks as required by law, we usually skip this because we'll just get further behind. In this economy, it's hard for people to find better work and corporate uses this very well. If you decide to make a complaint about wait times, do NOT mention any store or any names, only a region or county; otherwise, the employees might be written up.

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8:13 pm EDT
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CVS unable to scan iphone for use of extracare card

I have this app. on my iphone called Keyring were you can download the keyring card information from your Exracare Card and use it vs. having to have your keys with all those rings on them. well I have had my iphone scanend several times before today, where this CVS employee rudely tells me "i'll scan it this one time, but we can't scan phones anymore" because acording to her "they have been scamming CVS with employee discounts" FYI all I bought was a binder and some pens for class that morning. So, I tell her that yesterday the male manager there told another employee, who also refused to scan the phone, that it was fine to scan the phone because it was the card. She continues saying well we're not doing it anymore.

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7:01 pm EDT
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CVS price scam

On May 8th, 2011 I bought a box of Total Cereal. A sale sticker indicated it was 2.47 on sale. I didn't notice until I got home that I was charged 5.89. On May 12th I went back to the store; the sale price of 2.47 was still on the shelf. The clerk looked at it and ripped it off and said that sale price was two weeks old, and it was not valid. I think the sale price should have been honored.

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3:25 am EDT
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CVS service is slooowww!!!

I thought it more convenient to transfer my prescriptions from Target to CVS since they have drive thru and I have both hips replaced. However, I dropped off my written scripts around 4pm. I was told they would be busy and could I come back at 8pm. They would be ready! Lol!
They were in computer but no time to fill. Lol! Would I come in store and wait another 20-30 mins. I believe it is a scam to get you in store to spend more money. In the meantime, I needed my mess and antibiotics for my daughter's strepthroat. Mgr needs to addess his pharmacy turnaround times. Brain storming is a start and flow charts to see where the holdups are occurring ASAP.
Dissatisfied Customer from Porterville. I hear the other two CVS's are just as bad!

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tensegrity
, US
May 21, 2011 9:25 am EDT

"Mgr needs to addess his pharmacy turnaround times. Brain storming is a start and flow charts to see where the holdups are occurring ASAP."

I think the pharmacy manager understands this problem and is unable to do anything about it. Braining storming and flow charts aren't going to help.
The answer is obvious: not enough employees/work hours. Cooperate dictate the employee hours budget for each store, but never gives enough to sufficiently run the store smoothly. Employees don't take their minutes breaks unless they have to go they really have to go the restroom to finish their task. We're stressed, treated coldly by corporate, and paid poorly; but we need to eat.

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tensegrity
, US
May 21, 2011 9:10 am EDT

I guarantee you that 99% of the when we're on a computer, we are NOT trying to look busy.

What we are doing:
-typing prescriptions that was faxed in, phone in, sent electronically (yes, we have to re-type electronic prescription because the are written uncleanly or using medical abbreviations/codes/jargon)
-process prescription through insurance
-take care of insurance problems / rejections
(the above 3 takes the majority of our time, insurance is the most useless time-waster for us in the pharmacy)
-schedule prescriptions to be processed
-prepare faxes to be sent to physicians
-doing special instructions for patients (i.e. preparing prescriptions for delivered)
-ordering
-look up drug information
-complete required training
-call patients regarding their medications

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Phone numbers

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