CVS review: pharmacy department

I dropped my daughter's script off and they told me it would be ready in 30 minutes so I ran some other errands. When I came back 45 minutes later it wasn't ready because the medication required a prior authorization (which no one bothered to call me and let me know). I looked up the med. on goodrx and asked them to use this coupon and I would pay for it cause my daughter needed it. I was then told 15 mins so I waited. When I checked 15 mins later it still wasn't done so I was told
Another 15 mins. This pharmacy needs to get their act together because it should not take over 2 hours for a script!