CVS review: pharmacy and customer service line

ive been a customer at this cvs for quite sometime now and the pharmacy services get worse. medication you dont ask to fill get filled even though youre not signed up for automatic refills. i am a type 1 diabetic and its imperative i get my insulin when i fill it or when the doctor sends it in. there have been plenty of times my doctor has sent my medication to be filled and when i went to the pharmacy i was told there was nothing in the system and i had to go back and forth with my doctors office because they indeed sent it more than once. there have been times when i filled my medecine and ones i didnt fill got filled and ones i did fill werent there. there was one time i went to the pharmacy to pick up my medecine but didnt have enough money, i was told it would be put on hold. the next day i go back to pick it up and was told it was never filled and wasnt in the system. i explained what happened the day befor and i held the medecine in my hand, it should be in the fridge. i got no help or answers as where my medecine went, i was told my only option was to but it out of pocket which wouldve been over $100.00. because of this i couldnt get a refill the insurance would pay for because it was filled and the insurance company wouldnt pay for it again, i had to go to the hospital and get emergency supplies because i ran out and also had to have a family member send me money to buy some from walmart so i wouldnt run out. There were times ive stayed on hold for over a half an hour, i drove to the store and no customers were there but calls were still on hold. ive also been told that when my meds weren't there after I called them in its because there's a glitch in the automated system...WOW! ive had so many problems i expect something to go wrong when I have to go. i try to stay with cvs because my son has his meds there too and its 24 hrs in case hes sick atleast i can go anytime to get what he needs and its close to my home. A big issue i had too was when i called the customer service line and the lady i spoke to wasn't understanding what I was explaining. it seems like they're programmed to just tell callers its a system problem and that's the end. this used to be a very good company but its gone downhill. there is a huge problem when companies take the money but make it almost impossible for people to get their meds they need to live. its a huge problem when you have to go back and forth to your doctors office for the same prescription. its a shame when people have to go to the hospital because weeks go by and your pharmacy is messing up so bad you have no choice but to go. its a shame when you call to get help from customer service and get absolutely no helpful service at all. COME ON CVS. THIS NEEDS TO CHANGE. now I see why so many people switched to Walmart and went back to Walgreens. looking like I may be one of those people...