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CB Drug Store CVS General attitude and service level.
CVS

CVS review: General attitude and service level.

B
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2:13 pm EST
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There is an on going problem. CVS will notify me that prescriptions are ready. When I go to pick them up only two out of three are ready. I am asked if I want to wait while it is filled. In addition to the time ( 15 min )spent standing in line to find out a script is indeed not ready, it takes another 10 minutes plus to go through the process of looking where the finished script may have been placed incorrectly. This requires 4 people. Then when it is not found it takes another 15 minutes to fill. I have learned to plan a minimum of a one hour visit to Store 04014 if I have an appointment or any other activity planned. I frequent the store because I have between 12 to16 prescriptions a month that need filling. When I tried to discuss this with the employees all I get are excuses that they have no control over the text messages nor info in the app and I should talk to the “ higher ups”. In addition the app is often incorrect regarding what meds need refills and info regarding attempts to contact doctors about refills. I have a life and do not want to spend it dealing with CVS pharmacists or pharmacy executives managing my medications nor listening to excuses why things cannot be done in a timely and informative fashion. Effective and efficient CVS store no. O4014 is not. Just follow Walgreens Boots Alliance stock.

Claimed loss: Time and agrivation.

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  1. CVS Contacts

  2. CVS phone numbers
    +1 (800) 746-7287
    +1 (800) 746-7287
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    Customer Service
    +1 (888) 607-4287
    +1 (888) 607-4287
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    CVS.com® and Mobile
    +1 (866) 389-2727
    +1 (866) 389-2727
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    MinuteClinic
    +1 (401) 770-9237
    +1 (401) 770-9237
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    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
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    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
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  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category