Culver's
reviews and complaints

So My daughter is a employee at the Culver's in Fort myers at the Gulf coast facility. My daughter has been having problems with these two employees they are sisters and they seem to be like double teaming up on her when they are on the clock. Saying racial things to her and when my daughter calls and tell me I confronted MaryEllen about the way that she is talking to my child that is only 17. She has denied it and says that she can do anything that she wants. I guess cause she is the manager and her sister is a team trainer. It is useless to talk to the owner Justin the owner cause he is oblivious to what is going on in his own building he let's these ladies run it any kind of way and disrespect the employee. I know for a fact that they will retaliate against my daughter and even treat her worse because I confronted her about my daughter but just know that I will be calling a lawyer about this situation.. My child will not be bullied at her place of employment by her manager and her sister.

On 4/30/23 around 6pm at restaurant #032, my wife and I came to have dinner and after ordering we went to get a table to sit at. The tables were not clean and the floor had food that needed to be cleaned up. We have gone to this restaurant in the past and it is slowing getting worse. With that being said, there is always 6 to 8 maybe more workers behind the counter and no one seems to care how the restaurant looks. My question were is the management? Worse yet is, we have seen it like this even the owner is working and she is always in the kitchen cooking or doing whatever. She should be managing the restaurant not doing the work of others that are just standing behind the counter laughting having a good time. She needs classes on how to manage!

The other thing that happened the same time period, a worker taking his break is seated at a table with his cell phone on speaker phone and it was loud! Others in the restaurant looking at him in disgust! Again where is the management!

This restaurant needs to get its act together and fast!

Last Sunday I ordered a Hamburger deluxe at the Culvers in Monticello, MN.

As I bit down on the meat a chunk of bone ( I think it was bone hope it wasn't a piece of metal ) got between my upper and lower molar on the right side. Immediate pain in my lower molar. I hoped the pain would cease after a day or two but it hasn't. I'm praying it didn't crack my tooth or cracked a filling. What shall I do? Will Culvers pay for a dentist to check it out and repair it if need be?

My Survey code is: 1FKH2DB1CPK5ROA date 1:52 pm 4/2/23 Culvers on Cortez #547 Operated by Jimmy Rhodes,

My complaint is trying to take the survey for free sundae. When completing the survey it says "Temporary Out Of Order now for several days. I could not get a number for the order. Please reply to [protected]@aol.com Patsy Davis to give me a pass number.

Thank you

4/2/2023

6:58:01 PM

Order ID:AAAUALFJALMJ

#68

Order total: $42.31

We ordered three sandwiches, along with fries, drinks and custard. When we got home, there were only two sandwiches in our order. When I went back to get my third sandwich, they didn't offer to give a refund or a coupon for the inconvenience.

By the time I got back home, the sandwich and fries I bought for myself was cold. This was not at all satisfying!

We currently frequent Culver's at least once a week. This has been a very big disappointment.

I am a very unhappy customer arriving at culvers on University Parkway in Sarasota Florida on Monday, March 6 at 8:50 PM and the lobby doors are closed to customers explanation was short staffed so you have to get in line in the extremely long drive-through because staff won’t let you in even though your hours state that you can go inside until 10 PM I want a call back from someone at corporate office to explain how this happens my telephone number is [protected] my email address is SEASALT [protected]@gmail.com

On Feb 20 and Feb 28/2023 I ordered the walleye (3 Orders.) The breading was over cooked, greasy and the fish appeared uncooked. I don't mind paying for good food but when it is not up to standards I have a concern. The coleslaw and french fries were delicious. I have had your walleye in 2022 and it was very good. The service was great! Employees very friendly. The addresses of the locations are 20430 N John Wayne Parkway, Maricopa, Arizona and 1510 S Arizona Avenue Chandler, Arizona.

Culver's has been my go-to fast food since opening their doors at bearss avenue Tampa Florida the last two times I visited both times were for the burgers the latest visit I requested a double bacon cheeseburger deluxe with everything on it I asked a lady if you have anything and everything in the store I want it on my burger thank you when I got home the two burger patties or paper thin and it first look no condiments no deluxe nothing two burgers bacon and cheese then I opened up the bun between the burger and the bun were six pieces of lettuce the size of my little fingernail two pickle a half a circle of onion and that's it I paid $8 well close to $8 for the best burger in town and I was very disappointed Culver's used to take their time and make the most tasteful burgers in Tampa and for $8 I could have got the same sandwich at Burger King made properly for probably less than half the price Culver's has become less quality and I realize prices have gone up on everything but the prices went up and the quality of the burger is down I can't see paying $8 for a corrupt Burger maybe I'll just change my menu and check out the fish cover needs to again start having pride and their service and the quality of their food

On [protected] I purchased a cod dinner from the Green Bay, Ashwaubenon culvers thro0ugh the drive through. getting home with the meal, the three little pieces of cod were floating in deep frier oil and the french fries were also oil soaked. None of the sides were in the meal. no tartar, slaw, biscuit etc. I called the local culvers and a young girl named Lauren took my call and said she was a manager. She had no answer for the meal and her answer was some coupo0ns she would mail. Received nothing. Emailed the store again and now a manager did the same saying he would send coupons out to me. They think the lousy meal is worth coupons I guess. Today, the 25th, nothing to date from either I am really irritated about the quality of food I got. And apparently they think some coupons is the answer. I received none. Your food is an insult and your managers are a joke. This was the worst meal from culvers I have ever had and no one cares.

I went to Culver’s yesterday after work and ordered a burger plain with NO CHEESE only Mayo and of course they put cheese on it. I get all the way home and call it in so I can just grab the correct order the next day. I am told I can either go in today or get a coupon in the mail. WTF! So you messed up my order but I can’t have it corrected until I get a “coupon” in the mail 5 business days later. When I ask if this is a policy I am told yes it comes from general management. Wow just wow!

Tucson Arizona

The location this refers to is in Lake Geneva #0023 on Wells Street. This location is very disappointing and does not show a sample of Culver's standards. The drive-through service is so slow. Last night I ordered at 7:11 pm and parked in line waiting while people behind me in their cars were getting their food. I ordered a crispy chicken sandwich basket, nothing special. My food arrived at my car window at 7:34 pm. This is how it is all the time, tremendously slow. When the owner is not in the store, the store is a mess. There are straw wrappers on the floor, along with napkins, the condiment counter is nasty, and napkins or ketchup may be empty. If you go up to the counter to inform them they hand you what you need and claim they will take care of it. However; no one comes out to clean it or fill it. Also, I mention upon ordering that I have a dollar off coupon when I get to pay they haven't taken off the dollar. When I tell the delivery person they tell me I have to go in the store to deal with it. Twice this has happened to me and last night I did not get my senior discount. My grandson (17) ordered a 4-piece chicken tender basket, the tenders looked like sardines. The tenders were so small they were fit for a baby. I believe this Culver needs a full-time manager to take care of the errors, the mess, and the dirty tables and supervise the employees. This location is definitely going downhill.

First -- I love Culver's but I don't want double burgers pushed on me and I resent when I say SINGLE the make and charge me for doubles!

VERY BAD business!

I am not a glutton! I refuse to over eat -- kindly STOP pushing doubles on people or I guarantee you will loose business.

I know covid was hard in business but - it was hard on ALL of us! Stop messing with my orders or you will not have me as a customer.

Janis Fritsch

After a long day of shopping in owatonna Minnesota where we had to drive to from our town, We decided but Culver's would be our place to get some food for our drive home. At the driving we were not greeted appropriately In fact Alyssa was very very rude. Trying to order our meals kept interrupting rolling her eyes and sighing. I wanted to drive away but my little niece really loves Culver's So I just sat there and waited. Alyssa was very rude The whole entire time we waited. Her coworkers were very apologetic. Once we got our food two meals were absolutely not correct. I asked for her game and told her that I would be file in a complaint, her response was "whatever sorry".

Noemi Herrera [protected]@gmail.com [protected]

So my boyfriend and I went there last night, like we do literally almost every single afternoon of the week to order roughly $30.00 worth of food. We were later than we usually are, nonetheless: problem 1: as we were ordering at the drive thru, not sure if this chick wasn't paying attention or was hard of hearing, but we had to repeat our order several times. Then she tried changing what we had ordered. I got a double butter burger, so did my boyfriend and two orders of pretzel bites and a large Dr pepper and a small strawberry shake. So once the girl who was finally able to understand our fairly simple order, she proceeded to still be missing a few things and not only that but she was also basically trying to overcharge us by putting two value baskets that costed over$12 each (which btw, I looked up today and was unable to find anything on the menu that would've costed that much). So we had to once again tell her, that she has the order completely wrong, and instead of asking us to basically spell it out for her, she argued with us instead, tried to tell us that because we're getting the pretzel bites with the burgers she has to charge us for some basket meal. We had to basically do the entire order over again, and tell her how she is supposed to charge us for it, like they do any other time that we've spent hundreds of dollars there. We got to the window, where unlike normally, we got no sticker, but she actually told us to wait at the window. This was a first. We Paid, grabbed our food and drove home. I'm going to just say this now, we live a half hour away from culver's

Which brings me to problem number 2: we finally get home with the food we just paid full price for, after a long day at work, open our bag very much looking forward to it because we were both hungry. Pull out the first box, and then the second box. And this is where problem number 2 started. There were only two boxes in my bag. Neither of which looked anything like a square burger box. Although, there's been numerous occasions where it's been stuffed in a box like the pretzel bites come in, or wrapped up. But I knew that they couldn't fit both the burger, the pretzel bites and the cheese cups in those boxes. Don't get me started on how often they forget the cheese cups, It gets worse. First box I opened had 24 pretzel bites in it! 24! I was obviously very confused. So I grabbed the other box, and that one was filled with the same amount! Mind you, aside from the Dr. Pepper and strawberry shake, they got everything wrong. Also, we had paid for everything that we had ordered, full price with my boyfriend's debit card, and his only one at that. Which leads me to problem number 3:

So we find out that dinner is going to consist of flipping an overabundance (literally) of pretzel bites, and we're rightfully ticked off about it. I ran out to the car to make sure we still had the receipt, because I was seriously mad. Of course they were closed by the time we got home so I found the receipt, and put it back in the car. So we made the best of the fact that we just wasted money with an establishment that we spend a big amount of money with, ate the flipping pretzel bites and went to bed. Figured I'd just deal with it today. Well, it gets worse yet. And so, problem number 4, which I will preface by saying, I know that some of the mistakes made are on our end as well, such as I suppose that we could've checked the bag to make sure what we ordered and paid for was in there.

Problem number 4:

My boyfriend had to work this morning, We stopped at McDonald's for coffee and we get up to the window to pay for it, he pulled out his wallet, only to find that his debit card was not in there. He was frantic, and I stayed calm, we paid cash for the coffee and continued on our way. I asked him the last place he'd used it the night before and he said Culver's. Culver's doesn't open until 10:30, and so we had to wait. I left and at 10:30 he went up there to ask if they have his debit card and to tell them that they screwed us over on our food the night before. And this is why I say that I don't blame the company as a whole. They refunded our money and they also gave him a coupon for a couple of free burgers. As they should have done. However, his debit card was apparently nowhere to be found, but I guess they have security cameras around the register area, so they told him they'd review the footage and took his number down so they can call him if they were able to find. And hours of frustration later, they did. Didn't say how they came to find it, but that was beside the point.

Overall, I enjoy the food.. for the most part. As long as there's no entire thumb prints in my pretzel bites and as long as they're not giving me dime sized pretzel bites, (both occur every single time I've gotten them, literally) I would say the food is overall good. However that's only when they get it right. Last night is not the only example I can give about how they messed up and either forgot something, gave us food we didn't order or pay for. I've had cold food, I've had burgers with the wrong cheese and it literally goes on. Not only that, but it should not take quite as long as it typically does to get fast food. On average, we're pulled away from the register window and sitting there waiting for a half hour, and it's been even longer. And this is after we've already paid. It just seems unethical to me, to have a customer pay for their food and wait that long after, all because the bussers don't want to have to make multiple trips in and out bringing people their food that a lot of the time is cold by the time you get it because they'd rather take care of handing people's orders to them 6 at a time. And another issue with that, is when you see them come out carrying people who should be far behind you food. I'm not sure who is running the show up there, or who is in charge of hiring. But if this is a corporation, it might be time to reconsider who you have in there. And also, come up with a better way of getting people's food to them in a prompt and even way?