Menu
Login
On 12/08/2024, I placed an order in the drive thru of store #535 (order #aaaqamm2aljq. I was the first car parked next to the building. A worker came out with 2 bags and went to every car but mine. The second time she came out with the food I asked her was it my food. She told me no and continued to walk the parking lot in the rain. She also walked the lot of empty cars. I got out of my car and went in. I told them I did not receive my food and asked for my money back. The manager finally turned around and refused to give me my money back. She stated that there was nothing wrong and she went to the lot and could not find me. I was the first car! The number #53 on my mirror. The manager refused to refund me the money I paid for the food. I dont know what the policy is but I wanted my money. It was raining the bags were soaked I did not want it. I did take the food after she repeatedly refused to pay me back. I am very upset about what happened. She further stated that if I called I would just get her because it was her establishment.
Claimed loss: $32.45
Desired outcome: i would like to have my money back.
Confidential Information Hidden: This section contains confidential information visible to verified Culver's representatives only. If you are affiliated with Culver's, please claim your business to access these details.
Ordered food online from the Culver’s at 6 mile in Fort Myers. Was at the facility sitting outside where the sign says to wait and text that you’re there, so they can bring the food out. I text him that I was sitting there and I waited for 18 minutes and nobody ever brought the food out. I had to leave, so I called up the Culver store and the girl told me that she sent two people out there to bring my food out, but they did not see me. I don’t know who they didn’t see setting right next to your building in a red car. I called up the Culver’s store. They said they would refund my money but not till the end of the day. So now I have to wait till the end of the day, to see if they even credit me my 1799. This is the second time this has happened at that store, I won’t be back at any Culver’s.