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CB Furniture Stores Wayfair Delivery and customer service are lack luster
Wayfair

Wayfair review: Delivery and customer service are lack luster

G
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6:51 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

There is no warning at checkout that if you live in an apartment, "their delivery partners" will drop your furniture at clubhouse or office. Whatever is easier for them. Their updates for delivery are absurd if you get them at all.
I spoke to (2) different customer services rep, one through chat and one on the phone and got (2) completely different stories.
Their "professional assembly" makes you set appointments with service providers who are also contracted out.

They will apologize a lot for any inconvenience but will do little to fix any of your problems with their service.

Recommendation: Stay away

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  1. Wayfair Contacts

  2. Wayfair phone numbers
    +1 (844) 426-1173
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    +1 (857) 317-7140
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    +44 74 2731 7167
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    Pr Manager
    +1 (857) 221-8085
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    +1 617 532 6100 ext:1124
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    +1 (617) 502-7595
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    Carpenter
    +1 (617) 532-6100
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    Main Office
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  3. Wayfair emails
  4. Wayfair address
    4 Copley Place, Floor 7, Boston, Massachusetts, 02116, United States
  5. Wayfair social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 22, 2025
  7. View all Wayfair contacts
Wayfair Category
Wayfair is ranked 2 among 358 companies in the Furniture Stores category
#01 IKEA IKEA #02 Wayfair Wayfair #03 Joss & Main Joss & Main #04 Argos Argos #05 Houzz Houzz

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Poor service!
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