Crunch Fitness
Reviews and Complaints

They won't do their job and cancel your membership when you tell them to and will keep charging you. Went in January to cancel my account because I lost my job. I was told it was canceled. I got charged their yearly membership in February, ok you got me with the fine print, was told I would not be charged any more. Surprise got charged my monthly fee in March after I was told in January that my account was canceled and I would not be charged anymore. All I want is my 30 bucks that should not of been taken from me and was told I would get it back but the manager. I should not be punished because their employees don't know how to do their job and cancel an account when they are told.

There is a change of employment here at your Dothan Alabama location. I will not give you my name as retaliation iOS possible.

Deciding to work out with your company is my choice. I do not appreciate the negativity within your staff… especially among the females. Your stuff should treat everyone with kindness regardless of their personality or personal issues with members.

Your Dothan gym was positive for awhile when you switched managers and other staff had quit or moved on. Now your old employees have returned with the same negative and hateful attitudes. Please address your staff immediately. Thank you for your prompt response.

4/10/2023

Crunch Fitness in Acworth, GA is backed by private equity, with Greenwich, Connecticut-based North Castle Partners, CR Fitness Holdings LLC. and operated by Vince Julien, Geoff Dyer, Tony Scrimale, and Jeff Dotson.

On 1/17/2023, and we paid to cancel my daughter’s membership early. Crunch has since been attempting to charge our account $308 every day even though the membership is cancelled. I just spoke with Trevor who informed me that Crunch does not call customers back. We would need to drive 3 hours to their location and hope to get an appointment with Matt to discuss the issue. We could also email [protected]@gmail.com to let him know our complaint. Trevor refused to take down my name or number, and he would not tell me Matt’s last name so that I could ask for him specifically by phone. We have emailed repeatedly and had to contact the bank to block debits from Crunch. This place is a nightmare.

On her first visit, Crunch Fitness said the first month was free then charged my daughter $30. When she went in to work out, a “personal trainer” offered to make a plan for her and didn’t say anything about the cost. Then AFTER she had her “sign that this was her plan,” she told her she would be charged $300 EVERY TWO WEEKS. My daughter said she can’t do it, but they charged her anyway and would not let her cancel immediately. When the charge went through, she called, and the management said they couldn’t help her over the phone. She had to drive for hours TWICE to see them in person and pay to cancel the membership. However, they are still attempting to charge her.

The corporate number for Crunch Fitness is out of order or no longer in service.

I am writing to express my extreme dissatisfaction with the service I have received at Crunch Fitness Center. Despite cancelling my membership last year, Crunch Fitness still charged me the annual fees. And this year, I registered for a promotional offer, but even after cancelling my membership 10 days before it kicked in, I was charged a fraudulent annual fee upon cancellation.

This level of service is absolutely ridiculous and unacceptable. As a customer, I expect transparency and honesty from the companies I do business with, and Crunch Fitness has failed to meet those expectations. Not only have they charged me for services I did not use, but they have also deceived me by charging me fraudulent fees. Furthermore, I was not even asked for my consent before being charged for the annual fee.

I believe that as a customer, I deserve to be treated with respect and professionalism, and I feel that my experience at your center was anything but that.

I would appreciate it if you could investigate this matter and take the necessary actions to ensure that Crunch Fitness is held accountable for their actions. I also request a full refund for the fraudulent annual fee charged to me.

Thank you for your attention to this matter.

The fingers that are wrapped around the word Crunch on their logo, truly represents grabbing and taking or crunching money from their loyal customers. What a way to thank your customers for employing you by robbing them on the front and back end. They are not trying to remove your card info. You will have to remove it yourself. Are you all doing that bad or that good, that you would have stoop so low and overcharge your guests?

Crunch Acworth - I signed up for a trial two months of personal training. Two of my eight sessions in I realized I did not have time for it, so I told my trainer to cancel my contract at the end of the two months, and she told me she would. However, my card continued to be charged $164 every two weeks. I contacted the gym and was told to talk to manager Kevin Perez. He said we'll take care of it next time you're in. I was out of the country and could not come in for another couple weeks - meanwhile, my card continued to be charged. By this point, I had received 4 additional charges of $164. When I came in, Kevin Perez said that because the trainer had not had me sign anything to cancel, he would not refund me anything, even though he acknowledged that I did actually cancel, because it is "policy." Even though I kept my inner Karen in check, he was rude and refused to help and told me don't bother to ask anyone above him, because it's policy and they're not giving me my money back since I didn't sign anything to cancel (even though they never asked me to). I'm quitting the entire gym because of this. He should be fired.

I have cancelled membership and ended all coaching sessions with Lake Nona, Crunch Fitness location on Narcoossee Road on November 2022. Ever since then, Crunch Fitness has fraudulently charged my card every two weeks for 114 US dollars. Refund is required for all incorrect charges since November 2022.

I have already spoken with an associate at the location this evening. Said associate has advised me to call the staff in charge of coaching and gave me two name to call. Update coming soon.

Mary

[protected]

I had a membership at Crunch Fitness this summer for a few

months. I called and cancelled my membership on the phone in

August, paid the last amount, even paid the $60 yearly free, yet

they still charged my credit card for future AFTER I called multiple

times to cancel services. After charging me an extra 3 months

after I canceled the service, my credit card company disputed the

charges, and I got a new card. Now I have been getting phone

calls every day stating that I owe money. I will show my credit

card bills if needed showing that I paid Crunch what I owe and I

want to be finished doing business with them. This issue has not

been settled since August and they need to stop contacting me. I

know a few people who have quit from working at Crunch

because they are tired of these unethical practices. All I want is to

have nothing to do with this company again. Thank you.

I joined Crunch Fall River in 2019. I hired a trainer and agree to only do 4-sessions at a higher rate. We exchanged messages via text that I kept. These messages stated that I would not want the discount or a recurring service. I was billed $180 for 3-months consecutively on top of my membership. I had to fight tooth and nail to have this reversed. I signed up at Crunch Swansea and when a local person mentioned the same issues I mentioned my experience with billing issues. Two of the instructors from CRUNCH SWANSEA, Tonya (last name-group ex coordinator) and Crystal Dutra commented and harassed me. I deleted my post for fear of backlash. I am now uncomfortable attending this gym. They are creating a hostile environment. All I did was mention my billing issue from the location that they all LEFT in order to open Crunch Swansea. These staff members have also spent the last two months talking badly about Crunch Fall River. I am concerned about my welfare.

To Whom it May Concern,

I would like to request cancellation of my training membership. The reason being is that my wife has chronic knee pain which has gotten worse with exercise. I don’t want her condition to get worse and therefore it would be best to cancel the membership. Sorry for any inconvenience this may cause.

Member names:

Agreement number: 0729528187Dated 02/14/2023

Bimalkumar Pandya

Hina Pandya

Regards,

Bimal Pandya

I cancelled my membership in November and was told I missed the cutoff by a couple days so I have to make the next payment, and that I still have membership until December 20th. Sine then my account was charged twice for a total of $60. I have called the local Normal Illinois gym twice now and I keep getting told the manager is not there and he can call me sometime if I want a callback.

My name is Arlene Fabien-Agreement #[protected]
In September of 2022, I signed up for a personal fitness training program at your Crown Heights location.
I met with the then fitness manager and was verbally given the outline of the contract (I was never given a written nor an e-copy, although I have requested one).

My understanding was that my workout sessions would be 2 30-minute sessions per week at the cost of $260.25/month, with staying in the program for a minimum of 2 months.
After 1–2 weeks, I was unable to schedule sessions because the trainer was unable to work with my schedule. There was also a disconnect in communication, as I would rarely get timely responses through text.

After 3 months, I had worked-out for a maximum of 2 sessions and had 24 unused sessions.
I made a complaint at that location and asked to have my contract cancelled. I was told that I would have to pay for an extra month, to which I agreed, in the hope that I would get to use up the sessions in backlog before paying for the extra month. I was then re-assigned a new trainer who was able to work with my times, but then a hold/block was put on my account for a balance in arrears.

This is clearly a breach of contract. If one paid for a service and was unable to receive that service, why would one want to pay in advance before a bill becomes due?
Then recently I got a call from a new fitness manager saying that my contract was not cancelled, and I have an outstanding balance of $520.50... this is ludicrous. I am beginning to think that this looks a lot like extortion.

I have also been paying for a monthly membership which is also affected because of this o/s balance although I was told that the fitness training and the monthly membership are 2 separate entities.