Cricket Wireless review: Service

Came to purchase a new phone. Staff explained options and I chose an upgrade. When this phone was brought out to set up on my account, the staff found that the phone was not working properly. He tried several different things, but was unable to get it to work properly. He suggested I choose another phone and contacted cricket on the phone to help. The phone I chose was $103 less than the phone I had originally chosen but did not receive due to no fault of my own or this staff person. When I contacted the district manager, Jessica, I received no answer for 4 days. When I finally called in and spoke to another staff person at this office, I was told I could not get my upgrade fee of $25 (plus tax) refunded to me. They asked me to call the worker and ask him to pay me the money out of his pocket! What? This is beyond unethical... Because their phone was defective and unavailable for me to purchase... I still have to pay for an upgrade fee for a phone that I didn't get? Or else, the poor guy who was working alone with a dozen customers waiting for service is penalized... All because he was honest and wouldn't sell me a defective phone! I am a loyal 10 year plus cricket customer and this is how I'm treated over $25. It is no wonder they can't get anyone to work in their stores... What a way to treat an employee who was only doing his best to give good customer service. This review will be going on as many sites as possible, as I think it's important for people to know how cricket treats their loyal customers and employees! I am beyond angry!