On 1/9/14 I went on line to the cricket website to pay my January bill. I paid online, with my Mastercard debit card. There was an error message that said my payment didn't go through, so I called the customer service rep & made another payment over the phone. Each payment was for $36.00. On 1/11/14 I viewed my online statement & called the bank which confirmed that both payments were taken out of my account by Cricket. There was NOT a authorization hold for the 2nd payment as stated by Cricket. Both payments were taken out of the account by Cricket, who refused to refund the extra payment. The amount due for January was $36.00, however, I inadvertently paid $72.00 for January, despite the online error message, both payments went through.
I called the Cricket payment specialist department repeatedly & every operator refused to send a refund or give me the additional month credit for the additional payment taken of $36 taken out of my checking account.
Cricket refused to refund my money or give me a credit for the over payment. They are using deceptive business practices & are giving me the run around. A refund never comes from your bank as Cricket states, to get rid of your call. A refund always comes from the company.
My advice is, do not use Cricket. The customer service is terrible & it's very difficult to reach a person. Every time I called I had to wait on hold for over 30 minutes after going through voice mail hell. If you press 0 to try to reach a person your call is disconnected. Refusing to refund an overpayment & putting me through this is the last straw.
I'm out the money for the over payment & it will never be refunded to me by Cricket. They stole my money, & when I tried to get it back all I got was the run around & lots of frustration.
The complaint has been investigated and resolved to the customer’s satisfaction.