When we closed our office in [location removed] in late 2017, we discovered that the company owner [name removed] had been sent a pre-approved credit card from Credit One. The card was opened and approved without his knowledge. The staff in the office used it to purchase sundries, basic supplies. Nothing large - it was under our floor limit of $500 so no flags raised.
When the card was discovered, it was paid off and we though closed. WRONG! The continued to charge the monthly fee, did not update the address - so we were not getting any bills.
ALL actual purchases were paid off, the only thing that is on the card is the fees that they continue to charge. They have not closed the account and have listed the debt on the company owners credit score. Remember - he NEVER gave permission or consent to open the card i the first place.
We have been trying to resolve the issue with Credit One since 12th March 2018 - when we noticed it was listed on the owners credit rating, remember we though the account was closed when we paid it off and discovered the card. Every month I call, every month I am told - we are investigating. This takes time. We will escalate it. It takes 60 days, then 90 days, then 4-6 months - every time it is a different story and still nothing is resolved.
it is effecting our ability to do business as the company owners credit rating is effected by this absurd charges from Credit One and their continued failure to fix their error. Not once have they sent us proof of the signed application form, not one email, not one call back - nothing. I call them every month and get another 45minute run around to have the same lies told as the previous month.
This 'bank' needs to be closed down! They do not follow any safety protocols to protect the identity of people.