Cracker Barrel
reviews and complaints

We were at Cracker Barrel on Sunday night, April 3. We were told there would be a 25 minute wait, which was fine. We were seated at 7:15. We didn't even see our server until 7:50. We asked what the problem was. She said they had only one cook. Tables had not been cleaned from previous diners. We didn't even get our food until

Other customers who came in after us were served before us.

Very disappointed.

Went to pay for our meal with a gift card and the cashier told us it didn’t register. It was a gift and never used the card. How can I get this resolved.

Thank you

I went to Port Huron, Michigan's Cracker Barrel over the weekend planning on using a gift card. The gift card was still hooked to the cardboard and the cashier scratched off the pin number. Although I had the receipt and never used the card, it stated my balance was zero.

Could you tell me where it was used -- because it wasn't me that used it.

$25 gift certificate

[protected]

pin 0122

My email - [protected]@pccporthuron.com

I placed an order through Uber Eats, receipt #B2D9, and paid extra for a faster pick up time, which was to be 8:37. My food wasn't ready until 8:45 p.m. and it wasn't even correct. First off, I ordered a salad and requested honey mustard and no honey mustard given. The way it was packaged half my food leaked out and it very cold and we were not able to eat it. I order 3 meals and was only given plasticware for two. The people packaging the orders did a horrible job. When I called to complain I was first put on hold for 7 minutes and the young lady got back on the phone and I said I was still holding for a manager, she then said "he hasn't picked up?" My reply was no or I still w't be holding for them. She then hung up on me. I called back and was hung up on, called a third time and was hung up on. The fourth time I called and finally got the manager on the line. I explained everything to him and yes he was very understanding.

I do understand how hard it is to get employees but when they are hired I would hope that the training would have been better.

Thank You,

Darlene Grubbs

[protected]

[protected] 7:07 pm I ordered the hc classics hamburger steak and it was sorry and my side I ordered with it was wrong and they put all the sides on the plate together instead of bowls and it was running all together and when I went to pay for it the lady asked me how was the meal and I told her I did not like it and she said well I am sorry but that was all. It was the worst meal I have ever had from cracker barrel and with money tight I went there with my wife in hopes of having a good meal together and I was so upset with the out come.

Today I took my grandmother out to eat. The lady that served us seemed new. Her name was Ashley at the Hendersonville store. It was from 5:00-6:50pm. The food was 1hr later. We were served our food after two tables that sat down 15minutes after us. They got served first. I heard another gentleman complaining about how long he had been setting, an we came in before him. When the food finally came out, it was cold. I wasn’t able to get all of what I had ordered because they ran out. She told me she would bring me some when the cook finishes making it, but I declined because I knew by the time he came out, I would have been done with my meal.

So we had to ask twice for silverware when our food came out. My meal was cold. We had to ask 4 times for to-go boxes. And waited nearly 20e is for them. The server also mentioned she would take off the ticket the cold food and the extra. We were still charged for them when the ticket came out. So, essentially we paid for food that we did not eat or get in the orders. Very disappointed at this service. This restaurant has to do better. I will also be adding this complaint to other major platforms as well.

On November 26th, 2021I purchased a Christmas Gift Card for $50.00 from the Prescott Valley, AZ store #CB0655. On Friday, March 18, 2022 we revisited and tried to use gift card. The cashier ran the card 3 times, informed me that the balance was 0. We were told there was nothing else they could do and for us to go home and call the Cracker Barrel office and talk to them.

I went home and placed the call to be placed on hold or leave my phone number to be called back from the Q. I placed myself in the "Q" for a return phone call. I also placed a call back from my cell phone. I received a call back on Monday and before I could answer the phone call the call disconnected. I have now called back, again, and placed again in the "Q".

This was a gift for my 94 yr. old mother who comes for a visit from CA. She was not allowed to use her gift card, even with the receipt.

Store 0655 has the best employees and they tried to accommodate us as much as possible. We are very disappointed with this experience.

Took my wife to the Harrisonburg VA Cracker Barrel for lunch yesterday about 1PM 03/09/2022. We were escorted to the very back section surrounded by tables filled with dirty dishes, glasses and flatware. The waitress was courteous and prompt to take our order. My wife ordered Chicken Fried Steak with mashed Potatoes, and carrots, I ordered the Hamburger Steak (Medium) with Greens and Hashbrown Casserole. The food arrived 30 minutes after ordering. my wife's steak was tough as shoe leather, the potatoes and carrots were cold. My hamburger Steak was way past well done and tiny, my greens were cold, as was the hashbrown casserole. We were raised not to be complainers, and we were starving, so we just ate our food as best we could, paid and left. I am 71 years old and have been a loyal patron for over 30 years. This was hands down the worst experience I have ever had at any Cracker Barrel Restaurant.

Store # cb0052, I have never been so disappointed in a restaurant. Server name was ray, we waited 30+ mins. We had to ask for more tea, another coke, I asked for manager.. I received excuses. "short handed, new ppl" which was it? Told she just put our order up "herself". Then I was not informed about okra. I asked for it to be removed.. I'm told, it only has 4 mins. I don't care. I asked for it to be removed.. Brought okra anyway.. Had it not been for other 5? I'd have walked out.

My family informed me. Not Rays first late service practice. Manager was only concerned about short handedness.

If this is where cracker barrels Serv has gone. I suggest you lower prices.. customers must lower expectations. Lower your prices. For now I can only hope isolated incident. I'd hate to think. Store CB00052 was standard cracker barrels service.

Thank for for your time.

We've been gone 15 mins

Sincerely,

Sharon Ratliff

I am an employee at store #46 in Macon, Georgia. I started off loving my job and would even go in on my off days to pick up shifts. I was usually scheduled 30 to 35 hours a week and had no issues or complaints. But over the past few weeks management is now threating our jobs and cutting our hours if we don't sale 40 alcoholic beverages a week each. This week I am now scheduled only two days because I cant force a customer to buy something. Most customers are already not to happy that we are even selling alcohol as we are known as a family establishment and more times then not I am met with negative comments about our new alcoholic additions. They fired a girl last week because she refused to take anymore tables as she had been scheduled to get off two hours prior and they said servers dont have scheduled times off. I could loose everything because of this I cant afford my rent off two days a week. Every night the server who has no sales in alcohol is required to do some form of punishment like deep cleaning the coolers or something more exstensive just to punish them.

I was at Cracker Barrel on Tuesday March 1, 2022 for lunch around 2:30 at their 14765 N. Freeway HoustonTx 77090 location. I ordered the chicken fried chicken with white gravy, the gravy was very thick and had a strong bacon flavor, carrots and Mac and cheese. I didn’t eat but half of the serving bc I started to feel not good. So as we were leaving, it hit me. I felt light headed and cramping so I hurried to the restroom there in the restaurant bc all of a sudden I had diarrhea and was feeling nauseous. So I hurried home before I had to go over and over to the bathroom. After a while I had violent vomiting, several times. The rest of the night was awful. A sleepless restless night. By morning I was feeling weak and very dehydrated but a little better. I had to report this situation so the restaurant will be aware of what happened to me. Needless to say I will not be returning there any time soon.

2/24/2022 around 2:00 pm

Lebanon, TN.

Me and a friend went to have lunch. I ordered the Thursday special Turkey and Dressing with the sweet potatoe casserole with a side of turnip greens and extra side of dumplins.

The turkey and gravy was warm not hot...the sweet potatoes casserole thin but warm...The dressing "cold", the turnip greens "cold", the dumplins "cold"...I ask for mix of corn bread and biscuits (cold and corn bread even mushy like it had been wet) My friend got fried chicken tenders...hard and dark brown like almost burned...maybe warmed them back up and over did it.His pintos, turnip greens, and dumplins "cold"...and both of us the dumplins were two or three big clumps of dough He also ordered grilled sour dough bread with his meal. When served it was served with my corn break muffin and biscuit sitting on top of it What a mess We both ate it because we were in a hurry to get back out and to a meeting and we were hungry but not good experience this time at Cracker Barrel

I placed a to go order at 11:30 was to be ready at 12:17 i get there and it's not ready, also when they finally give me my order I get back to my office and everything is ice cold, and the strawberry shortcake ice cream is fully melted. All my food is cold and thank goodness I have a microwave, or I wouldn't be able to eat it. This is why I haven't ordered in a while from the Delk Rd location, but I thought I would give you guys' ones more try. Well, I'm not impressed what's so ever. I am 2 minutes away in the office park and it's so hard to get a to go order from you guys that's hot. I'm very unhappy with this order and spent almost $20 for cold food and melted ice cream

Here is the ladies bathroom at 7:30 on saturday morning feb 19, 2022 at Clarksville, Tenn.

Hadn’t been cleaned from Friday or even checked into. Disgusting

No paper towels, no toilet paper

Waitress also argued with us on order. She brought wrong meat with breakfast order and when ask questions about meal she didn’t know answer to if a pancake platter what size pancake would be, regular size or smaller. 4 star waitress, 🤔