Cracker Barrel

I have been to the Cracker Barrel on Beckley in Desoto, TX 2 times in the past week and both times received terrible service. Both times I waited at least 20 minutes for anyone to come take my order- just to greet me & bring a drink. It was even longer before I got to place my order. Also, I’m one instance I ordered pot roast planning to have corn bread. But, when my order arrived their was no cornbread. So, I was stuck with it roast and biscuits. Both times I also ran out of my drink and sat for another almost 30 minutes waiting after finishing my meals without a drink for the ticket. This was not the fault of my waiters. They did not have enough staff working to serve the crowd either time. Very disappointing.

Managers lied on an employee about stealing steaks even having conversations with other employees about the loss prevention. The employee did take food but accused the employee of taking cases of stakes. Never even checked the employee bag when walked out, offered him to cook chicken all on the clock. All managers including Kristina Tammy Daniel never checked the employees bag to see what food the employee had in his bag but accused the of stealing cases of steaks to make the situation go away and put it all on that employee and terminated that employee along with making the employee pay money back, just to save the cooks and managers job. They made the employee sign papers giving no papers back in return. Coporate says they have the employee on camera eating and taking food but not ONE time a manager has told that employee or even checked that employees bag to even see if that employee had steaks. Managers would even let that employee step outside on the clock and smoke before another manger comes.