The complaint has been investigated and
resolved to the customer's satisfaction
Cox Communicationsfraudulent installation fee

I specifically told cox that I was doing the self install of wireless internet. The guy came out and brought all the stuff, and worked on wires, etc. , and plugged a few things in. I got a bill saying that he did the "installation" (By plugging the boxes into the wall!).

Unauthorized installation.

This would be like if a doctor did an unauthorized procedure, and then charged for it.

Cox customer service and email does not help.


  • An
    And the problem is? Jul 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I would hope he installed it. NO company should allow self installs. Why you ask. Because a lot of customers hook up the wiring wrong in the first place, by leaving connectors loose which then causes the company waaaaaaaayyyyyyyyyyy more problems, because now the preventive maintenance side has to go out to chase problems down to homes that did self installs and left their F connectors loose on their digital box or their modem. Then you the customer is put out, because you get a surprise visit from the cable company because they have traced a signal leak or return noise coming from YOUR house, and they need inside to fix it.

    -1 Votes

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