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Don't use their service, it is really unhelpful. Customer service is very bad and they charged me $84 instead of $7 month payment.
The complaint has been investigated and resolved to the customer's satisfaction.
I recap that I would like to delete my files because it requires to me to graduate in our school. I would allow my courseherosupport to delete all of my files under the name of Emmanuel dejarlo especially the quiz and the exams
Hi, I have taken a yearly subscription since June 2022 and I cannot sign up for the last three days. Kindly look into this issue.
I am trying to login my account getting error of Bad Request.
I have alot of unlocks available. guide me what to do now.
Please help.
I tried many times, to try to log in again but I can't. I want to recover my account. My account just logged in few minutes before it wasn't working but minutes later when I try to log in my account again it says bad request. I hope you can help me, thanks.
I have accidentally upload my notes into course hero which my personal information and my instructor's personal information is there and some of the answers are copied from internet. So, I really need to remove the uploaded documents from my account as soon as possible.
I have accidentally upload my notes into course hero which my personal information and my instructor's personal information is there and some of the answers are copied from internet. So, I really need to remove the uploaded documents from my account as soon as possible.
Hi
I've been trying to log into my coursehero account for the past few days, however, an error message pops up as "Bad Request".
I also submitted an enquiry in regards to the same matter recently.
Can you please assist with this matter asap? I have many unlocked remain unused.
Thanks
Hi Omi,
Thanks so much for reaching out to us about your Course Hero Account and login issues.
Sorry to hear you’re having some trouble. During the time your issue was posted we were having some trouble with Facebook logins. If you were using this login method this might have been the reason for your trouble. If you continue to need help you may reach out to us at +1-888-634-9397 for direct assistance.
Thank you.
Customer Support
I subscribed for a special offer course hero offered to me for a 1 month description for $14.95 on March 28 and on the same day I have cancelled the reoccurring payment in my account so that course hero cannot take automatic payments in my account. By the way the 2 month subscription I subscribed is not the same as the annual subscription where it states that you have to pay $119.49 up front. The subscription is just for 1 month. But comes April 8 course hero charged me $119.40 for an annual subscription that I have never even subscribed to. So I filed a dispute with PayPal for an authorize subscription and for some reason course hero won the dispute and PayPal didn’t refund my money. I called course hero and refuse to refund the $119.40 they stole from me and their reason is because I filed a dispute with PayPal and they kept insisting that the the transaction from PayPal is frozen which does not make sense why is it frozen if they won the dispute. It don’t even make sense that I just signed up for a month subscription and a week after I got charged for a year subscription even though my month subscription just started. I called PayPal again and tried to reopen my dispute but PayPal could not open the dispute anymore and advices me to call the merchant and ask them to refund me the money again but when I called course hero again they kept insisting that refund is out of the option already. It has been so stressful in part and I do not have the funds at this moment. I just want my $119.40 back. Their customer service people are very rude as well. Course hero just steal peoples money. Do not subscribe or even think about putting your payment information to course hero because they will just take your money and have you sign up in a subscription that you never even authorized for.
I purchased the monthly subscription thinking I was going to pay 9.95 a month but instead I was charged 119.40 usd. thankfully I payed via paypal and opened a dispute straight away and had the money refunded.
I mistakenly uploaded my personal file (My work file) in Course Hero website.
I have called three times in customer service number. I have filled out the privacy form. But I didn't receive any reply from them till now.
Please remove my all documents. I just want to remove them.
Please Help Me.
i been registered to 12 months but after a day upon registered, i want to cancel my account .. if ever my get my refund or even change 12 months to 1 month
the advertisement was very misleading and I was under the impression I would be paying month by month, not for the full year. I
please consider my request..
i want to change my subscription from 12 months to 1 month..
i been registered to 12 months but after a day upon registered, i want to cancel my account .. if ever my get my refund, i found out some trouble to this site.
I was planning on subscribing and they charged me 39.95 which i didn't have on my cash app card. But i'm trying to cancel it now so they wouldn't charge it when i do get money on my card. Plus i already deactivated my account, so are they still going to charge me ?
Please I need help! I accidentally purchased a subscription and I didn't know I was gonna be charged 120$ a month, I don't even use course hero, please help me get my money back, that's all the money I had.
I did choose to pay $9/month and I was charged $119 for 12months at once, I'm graduation in months it's useless I'm single mom needs every single penny refund my money, I'm OK with paying for month ! I WANT MY MONEY BACK
I just renewal my subscription with course hero, when I saw the annual fee which is 12 month is $109.9 so I decide to renew, but when I receive deductions from my bank it's become $169.90 I need to request a refund of this transaction is charge me not my expectations, I need to get my refund back . Then don't even reply my email .
I was hoping to be charged $9.95 a month but instead was charged the full $119.40. You advertising is false and I would like a full refund, college students do not have this type of money and I suggest you better fix how you display your payment options. This is completely unacceptable and I will never use your website again.
I bought the package for $10 a month yesterday but I was charged $120 dollars. I do not want this yearly package and I need to be refunded asap because I need that money for my bills this month. At this point I do not want the $10 one either. I am not happy at all. I would like a full refund ASAP.
I need answers fro SOC212 Midterm exam, there questions but no answers posted
I want to cancel my subscription but have been unable to do so.
i have been pay for yearly services like five mins, I don't unlock any document or information during this time.
when I apply for a refund, they said i can't do the full refunds. only $80 would back if i accept.
this is unreasonable and its not like they promise before in website.
I didn't subscribe for a membership I am missing. Money for my card 69.00 dollars
Hello. My name is Sydni Hampton. I unknowingly signed up for course hero and was charged $119, when I thought I was getting a free trial. Can I please receive a refund as soon as possible for the amount. Thank you. My email is sydnihampton@yahoo.com
September 2, 2018 i chose the MONTHLY plan of $9.95, but instead i was charged $119 for the full year. I honestly don't have enough money in my card and your charge overdrew my card by $72. Your website is misleading and a scam. I want a refund ASAP.
Course hero deduct 53 $ from my account without inform me ... i cancel my membership but they deduct from my account i want refund my payment
Hello! We would be happy to assist you with your account! Please email us at support@coursehero.com and one of our support agents will assist you. You may also contact us at +1-888-634-9397, Monday-Friday, between 7AM-4PM, PST. Thank you!
I want to get my Money back. The document wich i wanted to download was not such as i wanted. And i don't want to use a subscription anymore. Information are not useful to me. I didn't think I had to pay for the whole year, not being able free trial. I hope I get a refund.
Thank you.
hi i dont use this app and yesterday it just charge me 164$ i want a refound fast and want to deactivate my account and anotger complain i called you many times and nobody answered me i really need my mony back and its better that i recive a phone call my email is alamshahinewsha9@gmail.com
phone num [protected]
Thank you for contacting us here at Course Hero via Complaints Board
I found an account associated with alamshahinewsha9@gmail.com, but it was for our free Basic account, and I didn’t see any payment transactions on it to purchase a membership. We would be happy to assist you with your request, please email support@coursehero.com with the information below. You may also reach out to us directly by dialing +1-888-634-9397, Monday-Friday between 7AM-4PM, PST. Thank you!
Possible Email Address:
Confirmation number:
If PayPal was used, PayPal email address:
If a credit or debit card was used:
Full name on credit card:
Type of credit card:
Last four digits on the card:
Zip/Postal Code:
Date of last Transaction:
Amount Charged:
Thank you very much, I look forward to helping you!
Hello I was billed automatically on Friday for another three months that I don't want to continue with on my credit card.
Could I get a refund and could my account be terminated please?
Thanks
Name: Amakor Gift
Email: Amakorgift@gmail.com
This fraud company just blocked my account and is not paying me anything for my services. This is the business model it seems they have adopted. I want to file a legal suit against them. I am from India. Can any one please give me the idea of how to sue them?
I subscribed for course hero thinking i was going to be charged 9.95 a month. I was the charged the 119.95. I don't have that kind of money all at once. I need a refund for my subscription. the advertising is very deseiving i was okay with paying the 9.95 a month but not the 119.95. I truly don't have that kind of money.
did you ever receive a refund? I just accidentally did the same thing and don't have the money for it.
this occurred on June 24 2018.
My number is [protected]
I would like a refund please. I was charged a $119 for what was said to be $9.95 a month. I would like to be reimbursed. The information is not straightforward in terms of billing.
This lead to being charged! I do not want my account that charged me $60. I want my money back. I was charged today. You at offered a fee account and then you enter your info in. How is this free? I figured you'd be charged after so many days seeing if you'd like it. This is no benefit to me and I want my money back.
Don't buy Course Hero, it is waste of money. They scammed me for $58, better use Google.
they abuse senior citizens including one's that are disabled. no one authorizes them to debit your card for eternity at whatever rate they choose. i intend to shut them down so go somewhere else to be abused.