Course Hero review: Account ban and payment of my earlier earning income held blocked
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I was out of town one day and I accessed my coursehero tutor account through my friends laptop, hoping to earn extra income. But I got mail saying unusual activity. I was asked for Id verification and document verification. I did all the steps and uploaded every documents required. But still my account got banned despite verification. No reason was provided though. I had around $100 already earned money. I couldn't access and withdraw my earned money. All income already generated was held.
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When I logged in to my friend's laptop I even made sure that all the VPNs are turned off. Still it got me banned. I have talked to other tutors who got banned. They also said that after id verification it is very common that coursehero permanently disables tutor account. Is it so that they don't verify at all or is it because logging in to some other device is issue. If logging into other device is an issue, then I think if someday my device gets lost or I buy new one and log in there, this could also be a problem.
I had high rating also more than 93%. But still one small mistake (logging in to my friend's device took my id). Despite being a good tutor solving thousands of questions, helping hundreds of students, still treated like this feels very disheartening and lost my hard earned income more than $100 breaks my heart even more.
Thank you for contacting us through Complaints Board.
I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and only team that may assist you regarding your account with Course Hero.
To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.
All the best,
Support
I have contacted or mailed tutor-support@coursehero.com multiple times. But there hasn't been any development. I got no response at all. That is why I had to come to this platform as the last option. I get an email saying "Thank you for contacting The Tutor Support Team. Your email is very important to us so we will be sure to get back to you as soon as possible.
In the meantime, we suggest checking out our Tutor Support Center for frequently asked questions!
The Tutor Support Team" and then another mail saying "Thanks for asking for help! This email confirms that we have received your request for Tutor Support Team and will respond to you as soon as possible. Our current estimated response time is approximately 24 hours.
If you need anything more, please reply to this email in order to contact us directly rather than opening a new support request. We will respond to you in the order in which your contact was received." After that no reply at all. I think these two mails are also system generated automated mails as a confirmation for email sent to coursehero support team but not a reply to the issue faced by the tutor.
I believe I was of great help to the students as I had rating above 90%. Also I felt very disheartened to not receive the remaining already earned amount more than $110.
Still no reply. Neither in this portal or in email tutor-support@coursehero.com
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