CB Banks Bank of America Complaints #2-21

Bank of America review: Deceptive practice

Honcho II of US

Jun 20, 2026 9:04 pm UTC

Verified customer

Featured review

Have a BOA credit card which I pay off each month and pay no interest as the card agreement states: "We will not charge you any interest on Purchases if you pay your entire balance or your Interest Saving Balance by the due date each month. That was all fine until I took advantage of a cash advance offer for no interest until July 2027 if paid in full by July 2027. Much to my surprise, I started getting charged interest on new purchases made with my "no interest" credit card.
Talked to BOA two different times and they state that interest immediately started being applied to purchases as soon as the cash advance was transacted. So, I have a card agreement that says no interest on purchases if they are paid in full by the due date each month AND a cash advance that stated no interest until July 2027 yet they are charging me interest.
They say that when the a cash advance is taken, it is considered an addition to the balance due on the credit card (even though it is not due until July 2027) and that all merchant purchases are incurring interest.
This is extremely deceptive in my opinion.

Recommendation: Be careful, they changed the rules mid-stream!

0 comments

Add a comment

Bank of America - Closed my account for no reason 115

Bank of America - Incompetent Department and Service 109

Resolved

Bank of America - b.o.a. closed my credit card account 433

Bank of America - claims department 19

Resolved

Bank of America - Communication 18

Resolved

Bank of America - bad customer service 11

Resolved

Bank of America - dishonest refinance good faith estimate

Bank of America - Check cashing

Bank of America - IRA customter service

Bank of America - Denied my claim of unauthorized purchases 3

View all Bank of America reviews and complaints

Bank of America Contacts

Bank of America phone numbers

+1 (800) 432-1000

Click up if you have successfully reached Bank of America by calling +1 (800) 432-1000 phone number 8 8 users reported that they have successfully reached Bank of America by calling +1 (800) 432-1000 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (800) 432-1000 phone number 3 3 users reported that they have UNsuccessfully reached Bank of America by calling +1 (800) 432-1000 phone number

45%
Confidence score

English

+1 (800) 688-6086

Click up if you have successfully reached Bank of America by calling +1 (800) 688-6086 phone number 16 16 users reported that they have successfully reached Bank of America by calling +1 (800) 688-6086 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (800) 688-6086 phone number 3 3 users reported that they have UNsuccessfully reached Bank of America by calling +1 (800) 688-6086 phone number

68%
Confidence score

Spanish

+1 (315) 724-4022

Click up if you have successfully reached Bank of America by calling +1 (315) 724-4022 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (315) 724-4022 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (315) 724-4022 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (315) 724-4022 phone number

International

+1 (757) 677-4701

Click up if you have successfully reached Bank of America by calling +1 (757) 677-4701 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (757) 677-4701 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (757) 677-4701 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (757) 677-4701 phone number

Credit Card Issues

+1 (800) 214-6084

Click up if you have successfully reached Bank of America by calling +1 (800) 214-6084 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (800) 214-6084 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (800) 214-6084 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (800) 214-6084 phone number

Vice President Bank

+1 (312) 992-6618

Click up if you have successfully reached Bank of America by calling +1 (312) 992-6618 phone number 0 0 users reported that they have successfully reached Bank of America by calling +1 (312) 992-6618 phone number Click down if you have unsuccessfully reached Bank of America by calling +1 (312) 992-6618 phone number 0 0 users reported that they have UNsuccessfully reached Bank of America by calling +1 (312) 992-6618 phone number

More phone numbers

Bank of America emails

support@bankofamerica.com

100%
Confidence score: 100%

Support

Bank of America address

100 N Tryon St., Charlotte, New York, 28255, United States

Bank of America social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 23, 2026
View all Bank of America contacts