Country Club Hospitality & Holidays

I upgraded my membership to their SuperCool membership with the commitments from them on the following:

1) They would give me free land
2) F&B vouchers worth Rs.10,000/-
3) 3Days stay in Kovalam
4) 5 days of room stay free in their clubs
5) fifteen years of free usage of Bandhipur club.

I have not used the 3rd point so I do not know what is in store for me there, also to get the letter for their commitment I had to call them many many times and finally had to go to VP level. For the Bandhhipur resort booking, they asked me to mail, but till now I did not even get an acknowledgment on the same.

The free land allotment letter has still not reached and I don't know if I will ever get it. For the F&B vouchers also I am calling them still and there is absolutely no proper answer from them. 5 days of stay is interesting, when we tried booking through that offer they would say rooms are full. But when I called the club directly and say I am willing to pay for the room, you will find the rooms available.

Very importantly the Mktg guy who would give you all the commitments will not even care to pick your call after he has taken the money from you.

I wish the company takes care of its customer, I really feel cheated.

We recently had a pool built in our backyard and hired Country Club Sod and Landscape to install the backyard irrigation system and resod my front yard with St. Augustine and my neighbor's side and backyard with Bahia. We hired Country Club because, according to them, they ordered their sod from Duda, the sod was warranted against weeds and insects, and they did not require payment until the work was complete. We noticed weeds after the first week of installation and contacted Country Club. They sent Ed Stein out to look at our lawn and he told us to start mowing it, that they weren't going anywhere and would see this through. We mowed weekly and continued calling.

Frequently we had to call several times before getting through to Cathy. She never returned any of our calls. Country Club sent a lawn service (Dr. Jack’s) out to analyze our sod and told us they would hire them to treat our lawn a few times to fix the problem. The lawn service technician from Dr. Jack’s told us we had Bermuda grass and there was nothing he could use to treat that. The next contact we received was a faxed letter from Country Club stating that they were not responsible for our sod once installed and they were not going to do anything regarding our problem. I find it interesting that they would tell us they were hiring a lawn service but once they found out what the problem was they washed their hands of the situation.

Don't use this company they don't stand behind their product.

Company details:
Country Club Sod & Landscape
1600 N Ronald Regan Boulevard
Longwood FL [protected]
www.countryclubsod.net