Silverleaf Resorts
reviews & complaints

SilverLeaf Gives the Resort Industry a Bad Reputation.

The ENTIRE Silverleaf Resort Company / Holiday Inn Club Vacations Inc is a set of liars, thieves, bullies, and Cons who commit fraudulent activity and intimidation on a frequent basis! We have owned for over 10yrs and have not been able to reserve a stay yet. ... Yet, we continued to pay for maintenance.

The report I got from them shows they owe us .

They say they care about customers . . . . yeah right!

Well, these complaints speak volumes about your company HICV.

My Husband and I have been members/owners of the Silverleaf Resort for over 10 years and we barely go there due to sickness. But we were really surprised and disappointed about the increase in the bonus time increase, when we finally could go again. We had a great deal, only paying 49.95 a night to stay there. I thought that this was a great deal when we first invested in the Resorts, but we were wrong! The Water Park should be free for members, but we have to pay for that also, so please think twice before jumping into this disappointment.
So please if anyone has not invested in the Holiday Inn/resorts, DON'T!
I was going to encourage my Family to invest in the Holiday Inn/Resorts but I refuse to now. They are money grabbing company.

What an unethical group of people. We called 6/25/19 to payoff the property. Husband signed with his deceased wife years ago. He hasn't used the property in years since she passed away), not going to, paid off. we wanted to get surrender papers going, told it could be up to 6 months and that we would be responsible for the maintenance fees until we got the papers. Asked to speak to a supervisor and guy(Herrnan-last name) sent me to another random person in the call center who had no clue about anything that was going on. I was supposed to get a call back from a supervisor yesterday and it never happened. I am so upset about how we were treated. I understand there are call centers and have worked in one myself. When someone asks to speak to a supervisor that is just what should be done, not the run a round. We even thought about keeping the property but after this call it will never happen. All we want is to get the paper we need to give the timeshare back and never have to deal with this again. Don't even want to sell it if someone else will have to go through this same frustration and unethical treatment.

5/21/2019 -Owners Meeting at Oak N Spruce (Holiday Inn) in Lee, MA

The words in cap are not to be offensive, please, they are to emphasize the frustration and stress that was suffered on my, my husband and his PCA on this day. Received call from marketing (did not record name)stating that we had to attend owners meeting for update info. Upon completion of the hour and a half meeting. would receive cash of $160.00 . Hate the long meetings and aggressive sales, upgrade, etc. attempts, but figured we"d take the trip, sit for meeting, the cash incentive was good. So I set up date, informing them of my husband condition(paralyses and blindness from stroke )full time PCA care, would need handicap access. All fine and good, no problem. After all the effort( PCA came in much earlier to get husband ready) loaded into car, he does not ambulate, does not like being in public due to his physical situation mind you, we headed to our meeting. I had my current license, both of our bankcards(as requested) and other Identifying info. I did not have license for husband, because he'sblind legally! He has'nt had license since 2012! I had plenty of pics on phone, mail addressed to both of us, he was physically present along with PCA and was told because he did not have picture ID the cash incentive could not be given. " DMV picture?"He does not drive! He does not walk! He does not need ID, all of his info is on medical cards, home ownership documents, mail, etc. None of that was acceptable! I called all 800#'s, had to repeat situation over and over again( as informed, conversations are being recorded) so I'm sure with a little research, my calls and conversations can be pulled up. Each person transferred me to "someone else " who could assist me, most of the time I was on hold, then transferred again, then no pick up. I left my name, two phone numbers...NOTHING, no return call. The same services used to repeatedly call to get us to go in for meeting, now NO RESPONSE!
We left Oak N Spruce in Lee, MA as it could not be resolved there( wasted gas, time and horrible experience. The woman at the desk was very nice, the woman she had attend to us was very rude and dismissive. She could have explained our situation and pushed to have his need for picture ID waived, that was all that was missing(above reason)but she did not. We've been Oak N Spruce owners since the first couple of buildings were established, never experienced such blatant unyielding service in all our years as owners. Side note, I did not receive confirmation email( which I shared with the woman) that states all the information required, I did however receive Survey request mail. I would appreciate that this incident be attended to and an agreeable solution be made.

I have been an "owner" for 2+ years now. I wish i had said no, but their persistent salespeople used every trick in the book and duped me. Now they have been acquired by orangelake and now holiday inn vacation clubs.

They will not give me any information about this change over the phone. Won't email or mail me documentation on the changes and what they mean. Instead, they require me to drive 4 hours to them and sit through a presentation, which i cannot do. (Also, "presentation" seems like another sales pitch to me). Just send me the information about "my property".

They did offer me a stay, however it would have to be on a friday or sunday night...But there is one problem with that, i work, i cannot take the time off. So basically, i get no information about something i "own".

As a side note: the interest rate on my payments is 17% - holy crap! I am "paying it off" and financing it another way asap. The monthly "maintenance fee" for a place that i am only allowed at for 1 week a year is $90/month...Yes, $90 per month! For one week a year.

When i asked how i can get out of this, the answer was basically, well..You can't. You can "sell" it at a loss (Silverleaf makes the profit), you can wait till its paid off and "maybe" silverleaf would take it back from me...

Ripoff, waste of money, pain in the ###.

This timeshare has been a complete nightmare! We have never taken a vacation & have been married 20 years. It all sounded great & after being so tired & hungry at the 1hr turned 5hrs of hounding from one manager to the next we gave in that was in July 2015. I have yet had anything they told us be true they always tell me oh that person didn't know what they were talking about. I can't take it anymore I just don't have money like that to pay for something that useless. Now they ask where is your dream vacation, then "Oh you don't earn enough points with your program. We wanted to go to Galveston beach that was at least the main reason to buy & now "Oh its impossible to ever get a room there except maybe in the winter" REALLY! I have seen a few people say they stopped paying, can you do that ? I don't want anything on my credit. I cant keep paying for a room that I cant use or really you don't own & maintenance fee's for what? Please if anyone can help I would so appreciate it.

The first call was made to me before a friend of mine visited for the weekend and they said she listed me as a referral. I was okay with coming out but on the way I get a call from the appointment line stating that they are having scheduling problems and needed to cancel my appointment and i was already half way there!. I turned around and went back home. (pissed) A few days later the appointment line calls me and ask me why i didnt make it to my appointment and i explained to them what happened and they seemed like they didnt know why i would get such a call and apologized. Says they really want me to have my paid free trip and wanted to reschedule with me. I agreed to a upcoming weekend..on a Sunday and this time I wasnt able to make it due to work. I get a call the following Tuesday (today) from a manager of the conroe piney resort location and with a unpleasant voice ask me why i didnt come after they have made several attempts to get me to come out. She wanted to know if i had any questions or concerns on why it kept me from coming. I explained that I wasnt able to make it due to scheduling comflicts with my job and that my job was most important. She again but more aggresively says that i need to come and get my free trip and i told her i decline and dont think ill ever have time. she said that it wasnt acceptable and that she was going to call the friend that referred me on three way and see how she felt about this since it was going on her account. i asked if i owed anything for missing my appointments she said no and asked me again to hold on to call my friend. I said, "CALL HER!" and dont call me anymore and I hung up.. CAn you say RUDE?!.. I asked my friend about the appointment she was confused on what that had to do with her account. we laughed it off and tried to get the lady back on the phone but of course the 682-808-5323 just leaves you on hold leads you to thinking someone will be with you soon.. but we got tired of waiting after 20 minutes. If she calls back ...well it wont be pleasant at all.