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Silverleaf Resorts Customer Service Contacts

+1 817 284 2390 (Corporate Service)
+1 800 544 8468 (Financial Services)
+1 800 613 0310 (Owner Services and Reservations)
+1 888 476 0991 (Owner Services)
+1 706 839 1050 (Apple Mountain Resort)
+1 815 496 2369 (Fox River Resort)
+1 815 496 2124 (Fox River Resort, Sales)
+1 409 737 3399 (Galveston Seaside Resort)
+1 409 632-0164 (Galveston Seaside Resort, Sales)
+1 830 935 4355 (Hill Country Resort)
+1 830 935 4376 (Hill Country Resort, Sales)
+1 417 334 4443 (Holiday Hills Resort)
+1 903 769 2138 (Holly Lake Ranch)
+1 903 561 0125 (The Villages, Sales)
+1 903 825 7755 (Lake o' The Woods)
+1 413 243 3500 (Oak n' Spruce)
+1 413 243 2353 (Oak n' Spruce, Sales)
+1 863 420 3838 (Orlando Breeze Resort)
+1 417 779 5301 (Ozark Mountain Resort)
+1 936 856 4692 (Piney Shores Resort)
+1 936 856 6573 (Piney Shores Resort, Sales)
+1 903 561 1153 (The Villages)
+1 636 586 7448 (Timber Creek Resort)
1201 Elm St STE 4600
Dallas, Texas
United States - 75270-2112

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Silverleaf Resorts Complaints & Reviews

Silverleaf Resortsbonus time fee increase by, $25.00 after the main. fee has already been increased

My Husband and I have been members/owners of the Silverleaf Resort for over 10 years and we barely go there due to sickness. But we were really surprised and disappointed about the increase in the bonus time increase, when we finally could go again. We had a great deal, only paying 49.95 a night to stay there. I thought that this was a great deal when we first invested in the Resorts, but we were wrong!!! The Water Park should be free for members, but we have to pay for that also, so please think twice before jumping into this disappointment.
So please if anyone has not invested in the Holiday Inn/resorts, DON'T!!!
I was going to encourage my Family to invest in the Holiday Inn/Resorts but I refuse to now. They are money grabbing company.

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    Silverleaf Resortsunethical behavior

    What an unethical group of people. We called 6/25/19 to payoff the property. Husband signed with his deceased wife years ago. He hasn't used the property in years since she passed away), not going to, paid off. we wanted to get surrender papers going, told it could be up to 6 months and that we would be responsible for the maintenance fees until we got the papers. Asked to speak to a supervisor and guy(Herrnan-last name) sent me to another random person in the call center who had no clue about anything that was going on. I was supposed to get a call back from a supervisor yesterday and it never happened. I am so upset about how we were treated. I understand there are call centers and have worked in one myself. When someone asks to speak to a supervisor that is just what should be done, not the run a round. We even thought about keeping the property but after this call it will never happen. All we want is to get the paper we need to give the timeshare back and never have to deal with this again. Don't even want to sell it if someone else will have to go through this same frustration and unethical treatment.

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      Silverleaf Resortsowners update meeting

      5/21/2019 -Owners Meeting at Oak N Spruce (Holiday Inn) in Lee, MA

      The words in cap are not to be offensive, please, they are to emphasize the frustration and stress that was suffered on my, my husband and his PCA on this day. Received call from marketing (did not record name)stating that we had to attend owners meeting for update info. Upon completion of the hour and a half meeting. would receive cash of $160.00 . Hate the long meetings and aggressive sales, upgrade, etc. attempts, but figured we"d take the trip, sit for meeting, the cash incentive was good. So I set up date, informing them of my husband condition(paralyses and blindness from stroke )full time PCA care, would need handicap access. All fine and good, no problem. After all the effort( PCA came in much earlier to get husband ready) loaded into car, he does not ambulate, does not like being in public due to his physical situation mind you, we headed to our meeting. I had my current license, both of our bankcards(as requested) and other Identifying info. I did not have license for husband, because he'sblind legally!!! He has'nt had license since 2012!! I had plenty of pics on phone, mail addressed to both of us, he was physically present along with PCA and was told because he did not have picture ID the cash incentive could not be given. " DMV picture?"He does not drive! He does not walk! He does not need ID, all of his info is on medical cards, home ownership documents, mail, etc. None of that was acceptable! I called all 800#'s, had to repeat situation over and over again( as informed, conversations are being recorded) so I'm sure with a little research, my calls and conversations can be pulled up. Each person transferred me to "someone else " who could assist me, most of the time I was on hold, then transferred again, then no pick up. I left my name, two phone numbers...NOTHING, no return call. The same services used to repeatedly call to get us to go in for meeting, now NO RESPONSE!!
      We left Oak N Spruce in Lee, MA as it could not be resolved there( wasted gas, time and horrible experience. The woman at the desk was very nice, the woman she had attend to us was very rude and dismissive. She could have explained our situation and pushed to have his need for picture ID waived, that was all that was missing(above reason)but she did not. We've been Oak N Spruce owners since the first couple of buildings were established, never experienced such blatant unyielding service in all our years as owners. Side note, I did not receive confirmation email( which I shared with the woman) that states all the information required, I did however receive Survey request mail. I would appreciate that this incident be attended to and an agreeable solution be made.

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        Feb 17, 2019

        Silverleaf Resorts — charges for bonus time

        Purchased a Silverleaf (Holiday Inn Club) even year unit back in 2017 and upgraded it to an annual usage in...

        Jan 17, 2019

        Silverleaf Resorts — charges for bonus time

        I purchased back in 2017 didn't even get to use it that year but I did use it in 2018 had to pay to use...

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        Silverleaf Resorts — silverleaf wrong social security numbers (beware)

        We Lavonne and Stephen Patterson bought a Silverleaf timeshare, from the beginning information was mismanaged...

        Silverleaf Resorts — transfer of timeshare billing paperwork mixed up

        I bought a Silverleaf timeshare and waited for the closing process. I received a deed in middle of October...

        Silverleaf Resorts — interest may be being assessed improperly, and have been trying to get a statement for almost two months!

        all things were normal until 1 November. The payment made on one November in the Owner's Portal looks like...

        Silverleaf Resorts — silverleaf resorts / aka holiday resorts

        We are Diamond members of 3 units and all of our kids were to b on the deeds. Silverleaf failed to include...

        Silverleaf Resortswon't give me information

        I have been an "owner" for 2+ years now. I wish i had said no, but their persistent salespeople used every trick in the book and duped me. Now they have been acquired by orangelake and now holiday inn vacation clubs.

        They will not give me any information about this change over the phone. Won't email or mail me documentation on the changes and what they mean. Instead, they require me to drive 4 hours to them and sit through a presentation, which i cannot do. (Also, "presentation" seems like another sales pitch to me). Just send me the information about "my property".

        They did offer me a stay, however it would have to be on a friday or sunday night...But there is one problem with that, i work, i cannot take the time off. So basically, i get no information about something i "own".

        As a side note: the interest rate on my payments is 17% - holy crap! I am "paying it off" and financing it another way asap. The monthly "maintenance fee" for a place that i am only allowed at for 1 week a year is $90/month...Yes, $90 per month! For one week a year.

        When i asked how i can get out of this, the answer was basically, well..You can't. You can "sell" it at a loss (Silverleaf makes the profit), you can wait till its paid off and "maybe" silverleaf would take it back from me...

        Ripoff, waste of money, pain in the ###.

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          Silverleaf Resorts — vacation package

          About a year ago, I was called by a Silverleaf associate that I won a cruise deal. After attending the...

          Sheridan

          Silverleaf Resortsunethical

          This timeshare has been a complete nightmare! We have never taken a vacation & have been married 20 years. It all sounded great & after being so tired & hungry at the 1hr turned 5hrs of hounding from one manager to the next we gave in that was in July 2015. I have yet had anything they told us be true they always tell me oh that person didn't know what they were talking about. I can't take it anymore I just don't have money like that to pay for something that useless. Now they ask where is your dream vacation, then "Oh you don't earn enough points with your program. We wanted to go to Galveston beach that was at least the main reason to buy & now "Oh its impossible to ever get a room there except maybe in the winter" REALLY! I have seen a few people say they stopped paying, can you do that ? I don't want anything on my credit. I cant keep paying for a room that I cant use or really you don't own & maintenance fee's for what? Please if anyone can help I would so appreciate it.

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            • Xy
              xyz102 Oct 19, 2017

              You need an attorney.

              0 Votes
            • Xy
              xyz102 Oct 19, 2017

              Get an attorney. This is wrong what they have done to you.

              0 Votes
            • Sv
              SVR Comments Jan 25, 2016
              This comment was posted by
              a verified customer
              Verified customer

              After MANY "Owner updates" and all the hoopla provided, such as ~ "we will have you in every month for an update and that will help you in paying for your maintenance fees", it has become very FACTUAL that Silverleaf Resorts is a HUGE CON!! The "updates" are NO MORE THAN A HIGH PRESSURE SALES EVENT'!!! Further, when I have explained very clearly to the member services representative DURING an update, that I was having serious health issues ~ CANCER ~ and was experiencing financial difficulties, I was told ~ "pay what you can as often as you can and that will keep the financial folks off my back." Well guess what ~ I just received a threatening letter of FORECLOSURE due to take effect March 1, 2016. I have FOUR PAID FOR DEEDS, one for every Child when I pass on (I am 84) ~ quite a bit of money invested~ and the only answer I have gotten from the financial group is NO RELIEF for back maintenance fees. I WILL keep going to the next level of Management to ~ HOPEFULLY ~ find someone that will provide me with an alternate method of "catching up" on my maintenance fees rather than foreclosure. GOOD LUCK huh? NOT!!!

              0 Votes
            • Wh
              whiteztearz Nov 15, 2015
              This comment was posted by
              a verified customer
              Verified customer

              The best thing to do is to hire and seek out a real/estate property lawyer.
              Best of luck.

              0 Votes

            Silver Leaf monthly dues — major increase in dues

            WOW, another major increase in maintenance fees. How can this be possible? A 10% increase really? Do you not...

            Silverleaf Resorts — foreclosure

            After 13 years of ownership and $8400 worth of payments, Silverleaf foreclosed on my timeshare. For the past...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Silverleaf Resorts — financial services department

            I have been speaking with the financial service department since May 2014 after finally paying off the...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Silverleaf Resorts — hostage situation

            We "won" a vacation after spinning a wheel at Fiesta Texas in San Antonio. After a payment of $99.00 to...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Silverleaf Resorts — liars and bullies

            This is one of those timeshare "scams". They don't really scam you, but they will pull every dirty...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Silverleaf — misleading

            Silverleaf is a terrible company. They lie consistently, beginning from where you spin the wheel at the fair...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Silverleaf Resortrude awards verification call

            The first call was made to me before a friend of mine visited for the weekend and they said she listed me as a referral. I was okay with coming out but on the way I get a call from the appointment line stating that they are having scheduling problems and needed to cancel my appointment and i was already half way there!!. I turned around and went back home. (pissed) A few days later the appointment line calls me and ask me why i didnt make it to my appointment and i explained to them what happened and they seemed like they didnt know why i would get such a call and apologized. Says they really want me to have my paid free trip and wanted to reschedule with me. I agreed to a upcoming weekend..on a Sunday and this time I wasnt able to make it due to work. I get a call the following Tuesday (today) from a manager of the conroe piney resort location and with a unpleasant voice ask me why i didnt come after they have made several attempts to get me to come out. She wanted to know if i had any questions or concerns on why it kept me from coming. I explained that I wasnt able to make it due to scheduling comflicts with my job and that my job was most important. She again but more aggresively says that i need to come and get my free trip and i told her i decline and dont think ill ever have time. she said that it wasnt acceptable and that she was going to call the friend that referred me on three way and see how she felt about this since it was going on her account. i asked if i owed anything for missing my appointments she said no and asked me again to hold on to call my friend. I said, "CALL HER!" and dont call me anymore and I hung up.. CAn you say RUDE?!.. I asked my friend about the appointment she was confused on what that had to do with her account. we laughed it off and tried to get the lady back on the phone but of course the [protected] just leaves you on hold leads you to thinking someone will be with you soon.. but we got tired of waiting after 20 minutes. If she calls back ...well it wont be pleasant at all.

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              • Wa
                warewolfjake Jun 11, 2012
                This comment was posted by
                a verified customer
                Verified customer

                to silverleaf owners i been member for 12+ years know they charged us member 20.00 a day to camp water&elec i think u can camp anywhere for about that kind of money and then they took out tent camping all toghter i let them know i weas not happy with this so if you would maybe they would look into it thanl you!!!

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Silverleaf Resortsforeclosure lies

              We received at certified letter of foreclosure for nonpayment of maintenance fees last month from Silverleaf resorts. We have (had according to them) a 2 bedroom unit in the Oak and Spruce in Lee Massachusetts. We had not received any prior certified letters of any intent to foreclose. Our unit mortgage had been fully paid for over a year - we just owed this maintenance or fees. I thought we had time to pay these late fees I never expected they do something like this. On receipt of this letter( certified) we called the same day and spoke to Cherlyn Johnson who told us after speaking with a manager it could be reinstated after we paid the all the back maintenance fees of over a thousand dollars. We paid it over the phone and she told us we could go ahead and use the unit. She said our next maintenance payment would be end June 2013 for $76. I received notice that they had taken my payment . At the end of June I hadn't received a maintenance bill so I went to their site and was unable to log on to make payment. I spoke with a person from their IT dept who answered the phone and told me to call back in the daytime. I called their financial office today and spoke to several people -the last their divisional manager Candace Delise who told me there was no record of the reinstatement -that they had been unable to do it and it was too late, our unit had been foreclosed and not reinstated and been sold to someone else and they took our payment for all the back fees through May 2013. They refused to give us a comparable unit ( we owned a 2 bedroom presidents week timeshare ) or do anything. I asked to speak to a higher level person and she said there was no one. Not an owner of the company, or higher regional mgr and that there was not even a president of the company to even speak to. I called her back again and she said the only way to get a unit back is to buy another one. I can't believe this. It took me years to pay this off and they have stolen my unit. They lied to me and took my money and took my unit. .

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                • Kn
                  knittingmom Jul 13, 2013

                  My recommendation- do not continue with these guys. We had similar issues with the SIlverleaf customer service and staff, it never got any better. We are finally getting refunded from them scamsters. All they want you to do is keep upgrading anyway. Anything you have is never enough. We didn't need an attorney or anything. We had looked at hiring one in Texas and they wanted a $1000 retainer to handle it. My husband bought a 'how to get out of a timeshare' book and it gave us the same result. I almost thought it was written by a former Silverleaf employee (someone who came over from the dark side, haha).

                  There is proof of what went on with your unit and who it got deeded to under your nose. The book will show you how to find out what happen, and prove that they owe you money. Just like us. I highly recommend the read, a bit long (70 page pdf) but well worth it. timesharesamaritan.com is the site he got it off of. I would send you the file through here, but the site does not let you. I think you will get out of it just fine.

                  0 Votes
                • Ms
                  Ms Renee Mar 03, 2017
                  This comment was posted by
                  a verified customer
                  Verified customer

                  @knittingmom I am having issues with them as well. I have been an owner for 20yrs, never been late on anything, never caused damages or had complaints against me. I believe that I am being overcharged on an upgrade and can't get them to send me an accounting or give me a person to talk to who can help me reconcile the robbery. I called to book time and they want me to pay a deposit. I can't even get a statement out of these people. Why on earth would I pay a deposit...I am paying a mortgage and fees!!! HELP!!

                  0 Votes

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