5/21/2019 -Owners Meeting at Oak N Spruce (Holiday Inn) in Lee, MA
The words in cap are not to be offensive, please, they are to emphasize the frustration and stress that was suffered on my, my husband and his PCA on this day. Received call from marketing (did not record name)stating that we had to attend owners meeting for update info. Upon completion of the hour and a half meeting. would receive cash of $160.00 . Hate the long meetings and aggressive sales, upgrade, etc. attempts, but figured we"d take the trip, sit for meeting, the cash incentive was good. So I set up date, informing them of my husband condition(paralyses and blindness from stroke )full time PCA care, would need handicap access. All fine and good, no problem. After all the effort( PCA came in much earlier to get husband ready) loaded into car, he does not ambulate, does not like being in public due to his physical situation mind you, we headed to our meeting. I had my current license, both of our bankcards(as requested) and other Identifying info. I did not have license for husband, because he'sblind legally!!! He has'nt had license since 2012!! I had plenty of pics on phone, mail addressed to both of us, he was physically present along with PCA and was told because he did not have picture ID the cash incentive could not be given. " DMV picture?"He does not drive! He does not walk! He does not need ID, all of his info is on medical cards, home ownership documents, mail, etc. None of that was acceptable! I called all 800#'s, had to repeat situation over and over again( as informed, conversations are being recorded) so I'm sure with a little research, my calls and conversations can be pulled up. Each person transferred me to "someone else " who could assist me, most of the time I was on hold, then transferred again, then no pick up. I left my name, two phone numbers...NOTHING, no return call. The same services used to repeatedly call to get us to go in for meeting, now NO RESPONSE!!
We left Oak N Spruce in Lee, MA as it could not be resolved there( wasted gas, time and horrible experience. The woman at the desk was very nice, the woman she had attend to us was very rude and dismissive. She could have explained our situation and pushed to have his need for picture ID waived, that was all that was missing(above reason)but she did not. We've been Oak N Spruce owners since the first couple of buildings were established, never experienced such blatant unyielding service in all our years as owners. Side note, I did not receive confirmation email( which I shared with the woman) that states all the information required, I did however receive Survey request mail. I would appreciate that this incident be attended to and an agreeable solution be made.
Add your opinion