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Silverleaf Resorts
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Silverleaf Resorts
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112 complaints
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S
4:58 pm

Silverleaf Resorts - Silverleaf/HICV invokes Foreclosure - based on False accusations of unpaid maintenance fees .

SilverLeaf Gives the Resort Industry a Bad Reputation.

The ENTIRE Silverleaf Resort Company / Holiday Inn Club Vacations Inc is a set of liars, thieves, bullies, and Cons who commit fraudulent activity and intimidation on a frequent basis! We have owned for over 10yrs and have not been able to reserve a stay yet. ... Yet, we continued to pay for maintenance.

The report I got from them shows they owe us .

They say they care about customers . . . . yeah right!

Well, these complaints speak volumes about your company HICV.

Desired outcome: Sell

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T
11:21 am

Silverleaf Resorts - bonus time fee increase by, $25.00 after the main. fee has already been increased

My Husband and I have been members/owners of the Silverleaf Resort for over 10 years and we barely go there due to sickness. But we were really surprised and disappointed about the increase in the bonus time increase, when we finally could go again. We had a great deal, only paying 49.95 a night to stay there. I thought that this was a great deal when we first invested in the Resorts, but we were wrong! The Water Park should be free for members, but we have to pay for that also, so please think twice before jumping into this disappointment.
So please if anyone has not invested in the Holiday Inn/resorts, DON'T!
I was going to encourage my Family to invest in the Holiday Inn/Resorts but I refuse to now. They are money grabbing company.

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A
12:50 pm

Silverleaf Resorts - unethical behavior

What an unethical group of people. We called 6/25/19 to payoff the property. Husband signed with his deceased wife years ago. He hasn't used the property in years since she passed away), not going to, paid off. we wanted to get surrender papers going, told it could be up to 6 months and that we would be responsible for the maintenance fees until we got the papers. Asked to speak to a supervisor and guy(Herrnan-last name) sent me to another random person in the call center who had no clue about anything that was going on. I was supposed to get a call back from a supervisor yesterday and it never happened. I am so upset about how we were treated. I understand there are call centers and have worked in one myself. When someone asks to speak to a supervisor that is just what should be done, not the run a round. We even thought about keeping the property but after this call it will never happen. All we want is to get the paper we need to give the timeshare back and never have to deal with this again. Don't even want to sell it if someone else will have to go through this same frustration and unethical treatment.

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C
9:11 am

Silverleaf Resorts - owners update meeting

5/21/2019 -Owners Meeting at Oak N Spruce (Holiday Inn) in Lee, MA

The words in cap are not to be offensive, please, they are to emphasize the frustration and stress that was suffered on my, my husband and his PCA on this day. Received call from marketing (did not record name)stating that we had to attend owners meeting for update info. Upon completion of the hour and a half meeting. would receive cash of $160.00 . Hate the long meetings and aggressive sales, upgrade, etc. attempts, but figured we"d take the trip, sit for meeting, the cash incentive was good. So I set up date, informing them of my husband condition(paralyses and blindness from stroke )full time PCA care, would need handicap access. All fine and good, no problem. After all the effort( PCA came in much earlier to get husband ready) loaded into car, he does not ambulate, does not like being in public due to his physical situation mind you, we headed to our meeting. I had my current license, both of our bankcards(as requested) and other Identifying info. I did not have license for husband, because he'sblind legally! He has'nt had license since 2012! I had plenty of pics on phone, mail addressed to both of us, he was physically present along with PCA and was told because he did not have picture ID the cash incentive could not be given. " DMV picture?"He does not drive! He does not walk! He does not need ID, all of his info is on medical cards, home ownership documents, mail, etc. None of that was acceptable! I called all 800#'s, had to repeat situation over and over again( as informed, conversations are being recorded) so I'm sure with a little research, my calls and conversations can be pulled up. Each person transferred me to "someone else " who could assist me, most of the time I was on hold, then transferred again, then no pick up. I left my name, two phone numbers...NOTHING, no return call. The same services used to repeatedly call to get us to go in for meeting, now NO RESPONSE!
We left Oak N Spruce in Lee, MA as it could not be resolved there( wasted gas, time and horrible experience. The woman at the desk was very nice, the woman she had attend to us was very rude and dismissive. She could have explained our situation and pushed to have his need for picture ID waived, that was all that was missing(above reason)but she did not. We've been Oak N Spruce owners since the first couple of buildings were established, never experienced such blatant unyielding service in all our years as owners. Side note, I did not receive confirmation email( which I shared with the woman) that states all the information required, I did however receive Survey request mail. I would appreciate that this incident be attended to and an agreeable solution be made.

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4:31 pm
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Silverleaf Resorts - charges for bonus time

Purchased a Silverleaf (Holiday Inn Club) even year unit back in 2017 and upgraded it to an annual usage in 2018 for the Bonus time. The contract stated that no cost when staying from Sunday through Thursday and $50.00/night for a Friday or Saturday night. I was recently notified that starting in 2019 when using bonus time it will now cost $25.00/night from...

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9:11 pm
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Silverleaf Resorts - charges for bonus time

I purchased back in 2017 didn't even get to use it that year but I did use it in 2018 had to pay to use points and was able to use my bonus time but came home to a letter stating that when using bonus time will be 25.00 sun thurs and sat and friday is 75.00 its sad because that is the only reason why we purchased it now I am trying to get out of it I...

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2:35 pm
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Silverleaf Resorts - silverleaf wrong social security numbers (beware)

We Lavonne and Stephen Patterson bought a Silverleaf timeshare, from the beginning information was mismanaged and going through customer service to be transferred over and over only to end up rude Financial manager named Jonathan who will speak to you in an arrogant manner and aggressively condescending tones will make you feel as if the owner is somehow at...

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S
8:11 am
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Silverleaf Resorts - transfer of timeshare billing paperwork mixed up

I bought a Silverleaf timeshare and waited for the closing process. I received a deed in middle of October. My deeded week 44 is beginning of November. No representative contacted me with information that transfer was complete nor sent me ID's or bill. November 28th I received a bill with late charges dated back to July. I called Silverleaf and they told me...

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12:05 pm
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Silverleaf Resorts - interest may be being assessed improperly, and have been trying to get a statement for almost two months!

all things were normal until 1 November. The payment made on one November in the Owner's Portal looks like one large payment. It was actually two. The regular monthly was one payment drafted as scheduled and an additional payment of over 4, 000 was made seperately. That issue in and if itself is no big deal as it seems interest was deducted in the root...

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9:40 pm
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Silverleaf Resorts - silverleaf resorts / aka holiday resorts

We are Diamond members of 3 units and all of our kids were to b on the deeds. Silverleaf failed to include all of them. Plus, we were promised with these purchases that we get our wk and bonus wk/time for each unit (2 of them are Presidential units) we were also promised that we would NEVER have any problems in exchanging our wk with another location. We've...

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S
12:03 pm

Silverleaf Resorts - won't give me information

I have been an "owner" for 2+ years now. I wish i had said no, but their persistent salespeople used every trick in the book and duped me. Now they have been acquired by orangelake and now holiday inn vacation clubs.

They will not give me any information about this change over the phone. Won't email or mail me documentation on the changes and what they mean. Instead, they require me to drive 4 hours to them and sit through a presentation, which i cannot do. (Also, "presentation" seems like another sales pitch to me). Just send me the information about "my property".

They did offer me a stay, however it would have to be on a friday or sunday night...But there is one problem with that, i work, i cannot take the time off. So basically, i get no information about something i "own".

As a side note: the interest rate on my payments is 17% - holy crap! I am "paying it off" and financing it another way asap. The monthly "maintenance fee" for a place that i am only allowed at for 1 week a year is $90/month...Yes, $90 per month! For one week a year.

When i asked how i can get out of this, the answer was basically, well..You can't. You can "sell" it at a loss (Silverleaf makes the profit), you can wait till its paid off and "maybe" silverleaf would take it back from me...

Ripoff, waste of money, pain in the ###.

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6:48 pm
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Silverleaf Resorts - vacation package

About a year ago, I was called by a Silverleaf associate that I won a cruise deal. After attending the meeting, I was convinced to sign a vacation package. I tried cancelling before the 6th day but they kept prolonging the issue without resolving it. After couple of months around February or March; I was told to visit their other facility, I was told it i...

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B
4:50 pm

Silverleaf Resorts - unethical

This timeshare has been a complete nightmare! We have never taken a vacation & have been married 20 years. It all sounded great & after being so tired & hungry at the 1hr turned 5hrs of hounding from one manager to the next we gave in that was in July 2015. I have yet had anything they told us be true they always tell me oh that person didn't know what they were talking about. I can't take it anymore I just don't have money like that to pay for something that useless. Now they ask where is your dream vacation, then "Oh you don't earn enough points with your program. We wanted to go to Galveston beach that was at least the main reason to buy & now "Oh its impossible to ever get a room there except maybe in the winter" REALLY! I have seen a few people say they stopped paying, can you do that ? I don't want anything on my credit. I cant keep paying for a room that I cant use or really you don't own & maintenance fee's for what? Please if anyone can help I would so appreciate it.

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X
Oct 19, 2017 3:14 am

You need an attorney.

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X
Oct 19, 2017 3:14 am

Get an attorney. This is wrong what they have done to you.

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S
Jan 25, 2016 3:14 am

After MANY "Owner updates" and all the hoopla provided, such as ~ "we will have you in every month for an update and that will help you in paying for your maintenance fees", it has become very FACTUAL that Silverleaf Resorts is a HUGE CON! The "updates" are NO MORE THAN A HIGH PRESSURE SALES EVENT'! Further, when I have explained very clearly to the member services representative DURING an update, that I was having serious health issues ~ CANCER ~ and was experiencing financial difficulties, I was told ~ "pay what you can as often as you can and that will keep the financial folks off my back." Well guess what ~ I just received a threatening letter of FORECLOSURE due to take effect March 1, 2016. I have FOUR PAID FOR DEEDS, one for every Child when I pass on (I am 84) ~ quite a bit of money invested~ and the only answer I have gotten from the financial group is NO RELIEF for back maintenance fees. I WILL keep going to the next level of Management to ~ HOPEFULLY ~ find someone that will provide me with an alternate method of "catching up" on my maintenance fees rather than foreclosure. GOOD LUCK huh? NOT!

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W
Nov 15, 2015 3:14 am

The best thing to do is to hire and seek out a real/estate property lawyer.
Best of luck.

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R
9:51 pm
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Silverleaf Resorts - major increase in dues

WOW, another major increase in maintenance fees. How can this be possible? A 10% increase really? Do you not want to grow? This is just insane, how do you enjoy a vacation when you have to spend most of it on monthly dues? I am so upset at this poor management, I am also so glad to be a part of the Wyndham Resort group. Wyndham treats you like a person and...

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Silverleaf Resorts - foreclosure

After 13 years of ownership and $8400 worth of payments, Silverleaf foreclosed on my timeshare. For the past 5 years Silverleaf has been trying to get me and my ex-husband to upgrade on our current deed because under the new management we have much more benefits than the new owners. They have tried many tactics to get us to upgrade so when I fell behind on...

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4:27 pm
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Silverleaf Resorts - financial services department

I have been speaking with the financial service department since May 2014 after finally paying off the installment portion of my account. Silverleaf however, continues to send me a bill showing an amount due and of course it increases each month. I've called their department to no avail. They state the amount was applied to the maintenance fee even though...

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Resolved
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Silverleaf Resorts - hostage situation

We "won" a vacation after spinning a wheel at Fiesta Texas in San Antonio. After a payment of $99.00 to secure us a great deal at Great Wolf Lodge in Grapevine where we were to get a 3 day, 2 night stay and $100 VISA gift card. We only had to go to a timeshare spiel at The Villages Resort in a small town outside of Tyler, Texas. We have never done thi...

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Resolved
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Silverleaf Resorts - liars and bullies

This is one of those timeshare "scams". They don't really scam you, but they will pull every dirty salesman trick in the book to get you to come to their tour, and once you do, they will basically pull such a hard sale on you that you feel obligated to put in about $2000 for a timeshare that will never be available when you need it to be. I am only...

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The complaint has been investigated and resolved to the customer’s satisfaction.
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Silverleaf Resorts - misleading

Silverleaf is a terrible company. They lie consistently, beginning from where you spin the wheel at the fair to the session with the counselor. Here is a list of problems we had with Silverleaf: 1. At the fair, the salesman said we would receive $100 gift card to places like Red Lobster/Applebess - the restaurant.com "gift certificates" we received after...

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5:42 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Silverleaf Resorts - rude awards verification call

The first call was made to me before a friend of mine visited for the weekend and they said she listed me as a referral. I was okay with coming out but on the way I get a call from the appointment line stating that they are having scheduling problems and needed to cancel my appointment and i was already half way there!. I turned around and went back home. (pissed) A few days later the appointment line calls me and ask me why i didnt make it to my appointment and i explained to them what happened and they seemed like they didnt know why i would get such a call and apologized. Says they really want me to have my paid free trip and wanted to reschedule with me. I agreed to a upcoming weekend..on a Sunday and this time I wasnt able to make it due to work. I get a call the following Tuesday (today) from a manager of the conroe piney resort location and with a unpleasant voice ask me why i didnt come after they have made several attempts to get me to come out. She wanted to know if i had any questions or concerns on why it kept me from coming. I explained that I wasnt able to make it due to scheduling comflicts with my job and that my job was most important. She again but more aggresively says that i need to come and get my free trip and i told her i decline and dont think ill ever have time. she said that it wasnt acceptable and that she was going to call the friend that referred me on three way and see how she felt about this since it was going on her account. i asked if i owed anything for missing my appointments she said no and asked me again to hold on to call my friend. I said, "CALL HER!" and dont call me anymore and I hung up.. CAn you say RUDE?!.. I asked my friend about the appointment she was confused on what that had to do with her account. we laughed it off and tried to get the lady back on the phone but of course the 682-808-5323 just leaves you on hold leads you to thinking someone will be with you soon.. but we got tired of waiting after 20 minutes. If she calls back ...well it wont be pleasant at all.

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W
Jun 11, 2012 3:14 am

to silverleaf owners i been member for 12+ years know they charged us member 20.00 a day to camp water&elec i think u can camp anywhere for about that kind of money and then they took out tent camping all toghter i let them know i weas not happy with this so if you would maybe they would look into it thanl you!

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+1 817 284 2390 +1 800 544 8468 More phone numbers
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