The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Silverleaf Resorts Customer Service


Silverleaf Resorts, Inc.

1201 Elm St STE 4600
United States - 75270-2112

Customer Support Phone Numbers

+1 817 284 2390(Corporate Service) 0 2
+1 800 544 8468(Financial Services) 0 2
+1 800 613 0310(Owner Services and Reservations) 4 1
+1 888 476 0991(Owner Services) 1 2
+1 706 839 1050(Apple Mountain Resort) 1 0
+1 815 496 2369(Fox River Resort) 2 0
+1 815 496 2124(Fox River Resort, Sales) 0 0
+1 409 737 3399(Galveston Seaside Resort) 0 0
+1 409 632-0164(Galveston Seaside Resort, Sales) 1 0
+1 830 935 4355(Hill Country Resort) 0 0
+1 830 935 4376(Hill Country Resort, Sales) 0 0
+1 417 334 4443(Holiday Hills Resort) 0 0
+1 903 769 2138(Holly Lake Ranch) 0 0
+1 903 561 0125(Holly Lake Ranch, Sales) 0 0
+1 903 825 7755(Lake o' The Woods) 0 0
+1 903 561 0125(Lake o' The Woods, Sales) 0 0
+1 413 243 3500(Oak n' Spruce) 0 0
+1 413 243 2353(Oak n' Spruce, Sales) 0 0
+1 863 420 3838(Orlando Breeze Resort) 0 0
+1 417 779 5301(Ozark Mountain Resort) 0 0
+1 936 856 4692(Piney Shores Resort) 0 0
+1 936 856 6573(Piney Shores Resort, Sales) 0 0
+1 903 561 1153(The Villages) 0 0
+1 903 561 0125(The Villages, Sales) 0 0
+1 636 586 7448(Timber Creek Resort) 1 0
+1 817 537 5821(Owner Services) 1 0
+1 214 689 8671(Financial Services) 1 0
+1 817 537 5826(Telephone Reservations Only) 0 0
+1 214 775 5216(Human Resource Department) 1 4

Silverleaf Resorts Complaints & Reviews

Silverleaf Resorts / charges for bonus time

gms1usa on Feb 17, 2019

Purchased a Silverleaf (Holiday Inn Club) even year unit back in 2017 and upgraded it to an annual usage in 2018 for the Bonus time. The contract stated that no cost when staying from Sunday through Thursday and $50.00/night for a Friday or Saturday night. I was recently notified that...

Silverleaf Resorts / charges for bonus time

puffyquail on Jan 17, 2019

I purchased back in 2017 didn't even get to use it that year but I did use it in 2018 had to pay to use points and was able to use my bonus time but came home to a letter stating that when using bonus time will be 25.00 sun thurs and sat and friday is 75.00 its sad because that is the only...

Silverleaf Resorts / silverleaf wrong social security numbers (beware)

Lavonne Patterson on Mar 13, 2018

We Lavonne and Stephen Patterson bought a Silverleaf timeshare, from the beginning information was mismanaged and going through customer service to be transferred over and over only to end up rude Financial manager named Jonathan who will speak to you in an arrogant manner and aggressively...

Silverleaf Resorts / transfer of timeshare billing paperwork mixed up

Stephen Patterson on Nov 30, 2017

I bought a Silverleaf timeshare and waited for the closing process. I received a deed in middle of October. My deeded week 44 is beginning of November. No representative contacted me with information that transfer was complete nor sent me ID's or bill. November 28th I received a bill with...

Silverleaf Resorts / interest may be being assessed improperly, and have been trying to get a statement for almost two months!

DS Tolbert on Jan 16, 2017

all things were normal until 1 November. The payment made on one November in the Owner's Portal looks like one large payment. It was actually two. The regular monthly was one payment drafted as scheduled and an additional payment of over 4, 000 was made seperately. That issue in and if...

Silverleaf Resorts / silverleaf resorts / aka holiday resorts

Been scanned on Jan 7, 2017

We are Diamond members of 3 units and all of our kids were to b on the deeds. Silverleaf failed to include all of them. Plus, we were promised with these purchases that we get our wk and bonus wk/time for each unit (2 of them are Presidential units) we were also promised that we would...

Silverleaf Resorts / won't give me information

StopWastinMy$ on Dec 29, 2016

I have been an "owner" for 2+ years now. I wish i had said no, but their persistent salespeople used every trick in the book and duped me. Now they have been acquired by orangelake and now holiday inn vacation clubs. They will not give me any information about this change over the phone...

Silverleaf Resorts / vacation package

Twhy on Dec 7, 2015

About a year ago, I was called by a Silverleaf associate that I won a cruise deal. After attending the meeting, I was convinced to sign a vacation package. I tried cancelling before the 6th day but they kept prolonging the issue without resolving it. After couple of months around February...

Silverleaf Resorts / unethical

Bellad on Nov 4, 2015

This timeshare has been a complete nightmare! We have never taken a vacation & have been married 20 years. It all sounded great & after being so tired & hungry at the 1hr turned 5hrs of hounding from one manager to the next we gave in that was in July 2015. I have yet had anything they...

Silver Leaf monthly dues / major increase in dues

Roger Schmaltz on Mar 30, 2015

WOW, another major increase in maintenance fees. How can this be possible? A 10% increase really? Do you not want to grow? This is just insane, how do you enjoy a vacation when you have to spend most of it on monthly dues? I am so upset at this poor management, I am also so glad to be a...

Silverleaf Resorts / foreclosure

Laura A Hamilton on Feb 7, 2015

After 13 years of ownership and $8400 worth of payments, Silverleaf foreclosed on my timeshare. For the past 5 years Silverleaf has been trying to get me and my ex-husband to upgrade on our current deed because under the new management we have much more benefits than the new owners. They...

Silverleaf Resorts / financial services department

B. Greenwade on Jul 21, 2014

I have been speaking with the financial service department since May 2014 after finally paying off the installment portion of my account. Silverleaf however, continues to send me a bill showing an amount due and of course it increases each month. I've called their department to no...

Silverleaf Resorts / hostage situation

Texasnursecindy on Jun 30, 2014

We "won" a vacation after spinning a wheel at Fiesta Texas in San Antonio. After a payment of $99.00 to secure us a great deal at Great Wolf Lodge in Grapevine where we were to get a 3 day, 2 night stay and $100 VISA gift card. We only had to go to a timeshare spiel at The Villages Resort...

Silverleaf Resorts / liars and bullies

TiredoftheScams05 on Jun 10, 2014

This is one of those timeshare "scams". They don't really scam you, but they will pull every dirty salesman trick in the book to get you to come to their tour, and once you do, they will basically pull such a hard sale on you that you feel obligated to put in about $2000 for a...

Silverleaf / misleading

boonewyatt86 on May 26, 2014

Silverleaf is a terrible company. They lie consistently, beginning from where you spin the wheel at the fair to the session with the counselor. Here is a list of problems we had with Silverleaf: 1. At the fair, the salesman said we would receive $100 gift card to places like Red...

Silverleaf Resort / rude awards verification call

Unknown713 on Mar 11, 2014

The first call was made to me before a friend of mine visited for the weekend and they said she listed me as a referral. I was okay with coming out but on the way I get a call from the appointment line stating that they are having scheduling problems and needed to cancel my appointment and...

Silverleaf Resorts / foreclosure lies

Dzzkitty on Jun 29, 2013

We received at certified letter of foreclosure for nonpayment of maintenance fees last month from Silverleaf resorts. We have (had according to them) a 2 bedroom unit in the Oak and Spruce in Lee Massachusetts. We had not received any prior certified letters of any intent to foreclose. Our...

Silverleaf Resots / bad customer service

dadoune on May 9, 2013

Today I waste my time to go to that place, I drove 2hrs from there, like a result I received a bad comportment from those people . I was with Vicky and 2 others guys. every people who refuse the timeshare they talked with them very bad. they told one of the people we do not have time to...

Silverleaf Resorts, Inc. / scam and con

mlreadusmcret on Apr 9, 2013

My name is Mike Read, LCDC(Ret), USMC(Ret). I am looking for some Silverleaf Resort, Inc. owners or anyone who has visited and would be interested in helping my wife and I by sharing your experience with us. I retired from the Marines at the age of 18(TDRL until full retirement in April of...

Silverleaf Resorts / lies

Houston_scammed on Jan 18, 2013

We've been scammed by Silverleaf. They liked to us, manipulated us into buying a timeshare, and now won't book any reservations we want. We're tired of it! So we're working on a court case against them. Join with us to expose them for what they are! Write...