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Silverleaf Resorts Customer Care Service

Silverleaf Resorts, Inc.

1201 Elm St STE 4600
United States - 75270-2112

Customer Support Phone Numbers

+1 817 284 2390(Corporate Service) 6 2
+1 888 476 0991(Owner Services) 9 4
+1 800 544 8468(Financial Services) 2 1
+1 800 613 0310(Telephone Reservations Only) 4 0
+1 888 476 0991(Owner Services) 9 4
+1 817 537 5821(Owner Services) 1 0
+1 214 689 8671(Financial Services) 1 0
+1 817 537 5826(Telephone Reservations Only) 0 0
+1 214 775 5216(Human Resource Department) 1 2

Silverleaf Resorts Complaints & Reviews

Silverleaf Resorts / transfer of timeshare billing paperwork mixed up

Stephen Patterson on Nov 30, 2017
I bought a Silverleaf timeshare and waited for the closing process. I received a deed in middle of October. My deeded week 44 is beginning of November. No representative contacted me with information that transfer was complete nor sent me ID's or bill. November 28th I received a bill with...

Silverleaf Resorts / Interest may be being assessed improperly, and have been trying to get a statement for almost two months!

DS Tolbert on Jan 16, 2017
all things were normal until 1 November. The payment made on one November in the Owner's Portal looks like one large payment. It was actually two. The regular monthly was one payment drafted as scheduled and an additional payment of over 4, 000 was made seperately. That issue in and if...

Silverleaf Resorts / Silverleaf resorts / aka holiday resorts

Been scanned on Jan 7, 2017
We are Diamond members of 3 units and all of our kids were to b on the deeds. Silverleaf failed to include all of them. Plus, we were promised with these purchases that we get our wk and bonus wk/time for each unit (2 of them are Presidential units) we were also promised that we would...

Silverleaf Resorts / Won't give me information

StopWastinMy$ on Dec 29, 2016
I have been an "owner" for 2+ years now. I wish i had said no, but their persistent salespeople used every trick in the book and duped me. Now they have been acquired by orangelake and now holiday inn vacation clubs. They will not give me any information about this change over the phone...

Silverleaf Resorts / Vacation Package

Twhy on Dec 7, 2015
About a year ago, I was called by a Silverleaf associate that I won a cruise deal. After attending the meeting, I was convinced to sign a vacation package. I tried cancelling before the 6th day but they kept prolonging the issue without resolving it. After couple of months around February...

Silverleaf Resorts / Unethical

Bellad on Nov 4, 2015
This timeshare has been a complete nightmare! We have never taken a vacation & have been married 20 years. It all sounded great & after being so tired & hungry at the 1hr turned 5hrs of hounding from one manager to the next we gave in that was in July 2015. I have yet had anything they...

Silverleaf Resorts / Foreclosure

Laura A Hamilton on Feb 7, 2015
After 13 years of ownership and $8400 worth of payments, Silverleaf foreclosed on my timeshare. For the past 5 years Silverleaf has been trying to get me and my ex-husband to upgrade on our current deed because under the new management we have much more benefits than the new owners. They...

Silverleaf Resorts / Financial services department

B. Greenwade on Jul 21, 2014
I have been speaking with the financial service department since May 2014 after finally paying off the installment portion of my account. Silverleaf however, continues to send me a bill showing an amount due and of course it increases each month. I've called their department to no...

Silverleaf Resorts / Hostage situation

Texasnursecindy on Jun 30, 2014
We "won" a vacation after spinning a wheel at Fiesta Texas in San Antonio. After a payment of $99.00 to secure us a great deal at Great Wolf Lodge in Grapevine where we were to get a 3 day, 2 night stay and $100 VISA gift card. We only had to go to a timeshare spiel at The Villages Resort...

Silverleaf Resorts / Liars and bullies

TiredoftheScams05 on Jun 10, 2014
This is one of those timeshare "scams". They don't really scam you, but they will pull every dirty salesman trick in the book to get you to come to their tour, and once you do, they will basically pull such a hard sale on you that you feel obligated to put in about $2000 for a...

Silverleaf / Misleading

boonewyatt86 on May 26, 2014
Silverleaf is a terrible company. They lie consistently, beginning from where you spin the wheel at the fair to the session with the counselor. Here is a list of problems we had with Silverleaf: 1. At the fair, the salesman said we would receive $100 gift card to places like Red...

Silverleaf Resort / Rude Awards Verification Call

Unknown713 on Mar 11, 2014
The first call was made to me before a friend of mine visited for the weekend and they said she listed me as a referral. I was okay with coming out but on the way I get a call from the appointment line stating that they are having scheduling problems and needed to cancel my appointment and...

Silverleaf Resorts / foreclosure lies

Dzzkitty on Jun 29, 2013
We received at certified letter of foreclosure for nonpayment of maintenance fees last month from Silverleaf resorts. We have (had according to them) a 2 bedroom unit in the Oak and Spruce in Lee Massachusetts. We had not received any prior certified letters of any intent to foreclose. Our...

Silverleaf Resots / bad customer service

dadoune on May 9, 2013
Today I waste my time to go to that place, I drove 2hrs from there, like a result I received a bad comportment from those people . I was with Vicky and 2 others guys. every people who refuse the timeshare they talked with them very bad. they told one of the people we do not have time to...

Silverleaf Resorts, Inc. / Scam and Con

mlreadusmcret on Apr 9, 2013
My name is Mike Read, LCDC(Ret), USMC(Ret). I am looking for some Silverleaf Resort, Inc. owners or anyone who has visited and would be interested in helping my wife and I by sharing your experience with us. I retired from the Marines at the age of 18(TDRL until full retirement in April of...

Silverleaf Resorts / Lies

Houston_scammed on Jan 18, 2013
We've been scammed by Silverleaf. They liked to us, manipulated us into buying a timeshare, and now won't book any reservations we want. We're tired of it! So we're working on a court case against them. Join with us to expose them for what they are! Write...

Silverleaf Resorts / Warning Will Robinson - Danger

Whats Up With This on Nov 18, 2012
Last year we were roped into Silverleaf’s free vacation cruise scam in Galveston, Texas. In essence they promise you all manner of freebies from cruises to hotel stays, and then make it impossible for you to claim what they promised. Then, and I suspect now, once you are bored to...

Silverleaf Resorts, Inc. / Misleading Sales Practices

Madinhoustontexas on Nov 8, 2012
In Willowbrook Mall in Houston Texas, there was a very nice car inside the mall, with entries for a chance to win the car. What unsuspecting shoppers don't realize is that your entry form is really just free cold call sales leads for Silverleaf. In order to have a small chance of...

Silverleaf Resorts / Dishonesty

JC HOT on Sep 1, 2012
Silverleaf Resorts are nothing but a scam that takes your money and lies to sell more. My wife and I own two timeshares and now wish we would have never bought. They lied to us and told us at one point they were no longer going to sell timeshares that you could own, they were going to have...

Siverleaf Resorts / Charging camping fees

hoghead on Aug 30, 2012
Purchased a time share with free camping. Silverleaf changed the rules after our purchase and are now being charged for the camping. Some customers are still camping for free!

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