Costco review: Customer service experience

Hi,
I know your store is only for members. However, one of your members loaned me her card to buy some items for family members that were affected by hurricane Dorian in The Bahamas. We picked up about 3 carts of mostly toiletries and laundry products worth close to $900. I got to the self check out line, I proceeded to scan the membership card and I was approached by one of your staff that I had too many items to be scanned at the self check out. He asked about the membership card and I told him it was not mine, it was loaned to me to get some supplies for family in the Bahamas. He eye scanned the card and said, " you don't know this is a membership store and I can not use the card." He called his manager/supervisor and the supervisor lectured us about store policies but he will send me to a line and allow me to pay for the items only if I was using my debit card not my credit card. I told him fine, I will pay with my debit card. They all acted as if I stole something / stole the card. One of the supervisor stayed at the cashier the entire time to see if I was paying debit, then proceeded to tell me he was taking the card and I should have the owner picked it up. I said to him, " do you think I stole the card?" He gave an excuse that it is an old card. The cashier handed the card back. I ended leaving the store and paying the bill for 854.92 to be exact. This is not how you a paying customer. If all it took was that I get membership I could have paid. They could have offered me a membership instead try to make a big deal. They're good people in the world and this young lady was doing good by lending me her card. Even if I was interested in membership, I think I would think twice about the service I got today. There was no interaction whatsoever from the cashier. All she did was scanned my items and no customer service. Just bad service.

My contact email is [protected]@comcast.net
Name: Trudy

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