Costco

We have been purchasing and using litter Purrfect for many years and have been very satisfied with it. However, the last two containers that we purchased have been terrible. It does not clump at all like it used to and the odour is terrible! We still have 2 containers left from our last purchase and will have to return them. We are very disappointed as we have always liked this product. Did something change?

Today October 7th 2019 at approximately 4:15 my children and I were shopping at Costco in Farragut TN and saw a sample of some sort of chocolate flavored snack out. It was very busy around the table so I went over myself to grab a sample for myself and my children. The lady who was working the sample stand was very rude and embarrassed me in front of other customers by saying "oh well, wow! Do you need a bag to carry those in" because I got 4 samples to give to my children who were standing 5ft away. The older woman had her name badge inside her apron so I couldn't get her name but this wasn't the first time she has been rude and I feel she needs some additional customer service training so she doesn't talk to customers in this way.

We waited in line for over an hour on Friday to purchase and install tires. They were booked through Friday night and rescheduled our appointment for Sunday around noon. We had to wait in line another hour to speak with the attendant about our order. They had our order information confused with another person so we had to redo our order. They then couldn't find the tires we purchased which took another half hour. We were told it would take 90 minutes to install our tires we have now been wandering around Costco for 2 hours and will have to wait in line for another hour if we want to consult with someone about how much longer it will be. I understand that it is the busy season but I would appreciate more honesty. If it is going to take longer than 90 minutes let us know so that we can plan our day.

Hello,
We have always used and liked your produce. This was an anomaly so wanted you to be aware of it.
It is normal to have some bad nuts but these were more than usual.
Has many worm hole almonds. One with a larvae like substance attached on it.

Kirkland Almonds- 48 oz bag
ITM/ ART .284601
MFG 08 28 19
It was bought on 10/1/2019
From Costco- Omaha Nebraska
Thankyou for an otherwise great store!
Jenny Kunnath

This isn't technically a complaint on the product itself.
But I noticed you had an asterisk on the tag in the store, which means you are discontinuing it. It is sku number 1102200. And the upc number is [protected]

Why are u discontinuing this. This is one of the best products in your store! And it sells hugely.

Please bring it back, either with the same product, or have a private label supplier get it to you under your own store brand name.

Thank you.

William Gregg

My email is [protected]@aol.com

My phone is15033515540

I ordered CasperKing Size Mattress from Costco Online.

Twice Costco shipped me the wrong size Casper King Mattress. First time 74x76, second time 76x78.
Specifications on Casper website for this mattress is
King, 76" W x 80" L x 12" H, Hybrid: 134 lbs, Foam: 104 lbs

Costco box also describes the King size as 76" W x 80" L x 12" H

I called Costco Online for the return process both the times.

First time Cost sent someone to pick up the mattress, which was rolled on our bed . Second time, when I got the wrong size, I called Costco Customer Service and the rep insists that we take it to UPS or if we want UPS to pick it up then we roll it and box it as UPS will not take it if it is not boxed.

The Costco Casper mattress is a boxed item, that is compressed using some technique to fit in the box, and is delivered in Vans.
How am I supposed to roll over 100 lbs 76x78x12 mattress, box it, and haul all by myself from my bedroom on level 2 to my door?

I want Costco to pick up the mattress from my bedroom, and refund my full amount for the mattress.

I have purchased this cat litter from Costco for a decade and LOVED the clean mild lemon grass scent. My cats loved it too. As a pet sitter and involved in cat rescue, the right cat litter is very important. I ALWAYS recommended this cat litter to new adopters and clients. But...then I noticed a few months ago when I refilled the cat box, I could not smell the lemon grass, and even worse, it was extremely dusty. My cats and I both liked the sutle lemon grass mild scent as its not overpowering, but just smells fresh. But it gets worse, when I tried to scoop out the pee it would barely clump and all broke apart. What the heck? Thought maybe I somehow I got a bad batch, and was looking forward to buying more of the regular good stuff. Wrong! Ever since then, EVERY SINGLE JUG is super dusty and the lemon grass scent is gone! I think most cat owners are willing to pay a little more if the cost to produce the original stuff increased. You cant put a price on a dust free, clean smelling home. PLEASE go back to the original formula. Until then, I will never ever it use it again, and will definitely not recommend to anyone.

Bought their 21oz (600g) container of candies yesterday on the basis of a sample at my local Costco. (tasty, 27.5 calories per piece, pretty natural ingredient list - nice)

The container lists 4 flavors: 'Strawberry, Orange, Apricot, Apple Cinnamon' in that order on 3 sides and the top and bottom of the can, and also says 'Contains about 75 PIECES'.

I assumed that the 4 listed flavors would be pretty equally distributed, so maybe 18-20 of each flavor with perhaps slightly less of the last one listed, Apple Cinnamon.

Sadly this was not the case: when I opened the can at home there were 30 orange, 20 strawberry, 20 apple cinnamon and only 5 apricot - which happens to be my favorite flavor of the 4, and the main reason I purchased the container.

The candies are good, so I'll be keeping the container. But I'm definitely not going to buy this again, and I've learned my lesson about assuming things, even at Costco.

Never posted a complaint before in my 20+ years as a very satisfied Costco member (and as things go this isn't a serious complaint); do appreciate this forum being provided for members!

Hello this is Mary Blue I come to your La Mesa Location last week the 18th. This location is the closest to my home. On this day I was belittled, embarrassed, and humiliated. The lady at your out side cash register stated that my money wants real and that I couldn't get my food. Mined you I just came from the bank and had nothing but hundreds on me just bought stuff inside. I just wanted a hot dog and drink for me and my mom. I started crying going to my car in disbelief that because of how I look I can't have to money I had. I even confirmed the the money was real inside and she still wouldn't take it. It's been a week and I still don't feel comfortable going to that location. I think that there should be more training for the cashiers and the proper tools. No one should ever go through what I went through ever.
Sincerely Mary Blue

I just left your Columbia store this evening (09/25/2019) in disgust. I picked up two Olay body wash that Costco has on sale (limit 2). Your cashier (Karen) insisted that she was not going to sell the items to me because she thought thatI just purchased the same items a few minutes before. I told her that she was mistaken, moreover, she could find out if my membership card had purchased the said items. She called in Brandon, whom she was taking her cue from, and he also told me that I was not going to be able to purchase this item. The manager, Chuck also told me that I had purchased the item earlier without any sort of confirmation. I told him that I had not, and offered for him to verify with my card. I have also noticed of recent that certain groups of people are treated differently at this store by certain Costco staff. I did inform Chuck of my observation, his response was both shocking and insulting. He actually wanted to interrogate me at the cash register, but I politely declined to answer him. I have had Costco executive membership (#[protected]) for several years and shop regularly at this store. I was finally allowed to purchase my items after your staff wasted my time and publicly embarrased me.I believe that Costco's reputation cannot and should not be tarnished by some misguided staff. I think Costco's management should be aware of this very disturbing trend in this store.

I'm not a member of Costco but I've been going to Concord, Ca Costco for about a month now to the food court almost everyday. But this one particular day I decided I wanted to see what they got so I walked around found some things I wanted to purchase but as I was shopping an security man approached me and said to me "are you member I tell him no he says cause I know what your trying to do with your big bag and all I say what is that he say just come on miss I'm trying to be nice now put everything back and leave the store so I do as he says but while he's escorting me out of the store I ask him how can I become a member he tells me you can't afford it. Now I don't know about you but I feel like the whole situation was discriminating and rude I was so upset that I was going to sue them for discrimination and whatever else I could but decided not to instead I told my friends and family (which by the way is a lot of them) about what happened and most if them decided to cancel their membership. And one more thing about your Costco employees. Next to the store is an security empty field where a homeless couple decided to camp at. They knew it was private property but there was no where else for them to go. Now they had been harassed yelled at cursed at and even lied on by Costco employees. Thats when the police got involved and the couple were told to move (they were given three days) they tried to keep the area clean as possible but being homeless and having homeless friends you accumulated a lot of unwanted things so they put it in a pile to take away when possible but Costco didn't even give them a chance or even talk to the couple about the situation they called the city of Concord, Ca homeless abatement team and had them and their personal belongings removed. Now I'm not saying the couple was right but things could've been handled differently in so many ways. But I don't have all bad things to say about this Costco. See one day I go to the food court likely I always did for lunch and my credit card just wouldn't work and one of the food court workers named Suzanna helped me out she took it upon herself to purchase my meal for me. I see her every time I come in, working hard doing her job. I just wanted to say thank you Suzanna for your kindness one day i will show you my appreciation. I'm sitting at the food court now