Costco

ORDER# [protected]. I placed a tire order on 9/23/19. 3 of the 4 tires were shipped. I have called customer service over 5 times asking where the 4th tire was. 1st call they said it was being shipped from a separate location. 2nd time they discovered a label was done, but the actual order was not done. 3rd time I waited for a supervisor for 2+ hours of being put on hold and was disconnected. 4th time I was put on hold for another hour + and then they came back and said the supplier said they would put in another order and the tire would arrive no later than 10/11. Still no tire, called customer service again, was put on hold again for more than 1 hour, got disconnected. Called back and now they told me the tire was lost. It is 10/17 and again I have called 2x today waiting for a supervisor to come to the phone. 1st call I waited 45 minutes and hung up. 2nd call I am on and was placed at 11:05, it is now 11:30 am and I am still waiting for that supervisor. Their customer service is horrendous. DO NOT ORDER TIRES ON-LINE EVER! THEY HAVE CHARGED MY CREDIT CARD ALREADY AND I DON'T EVEN HAVE THE TIRES. GO SOMEWHERE ELSE, IT IS WORTH THE FEW BUCKS YOU SAVE USING COSTCO! I HAVE TO HANG UP AGAIN. WORSE CUSTOMER SERVICE I HAVE EVER HAD IN MY 58 YEARS OF LIVING.

Dear Madam Sir,

Unfortunately COSTCO Australia is run by incompetent Managers which are all including most of the staff are professional liars. Mr. Noone says in his COSTCO magazine that all product are on the shelf's always and they never run out of any stock what a liar. If we ask the staff or any manager on the floor they tell us it is seasonal or they make something up, or dream something up, just that the customer gets out of there way. Like the biggest fraud Mr Noone committed telling they are not allowed to sell regular unleaded Gasoline because of Government regulation. After talking to numerous local federal politicians face to face that this is not so, and that this is an outright lie from Mr Noone and his staff of Managers.
We suggest that Mr. P. Noone be fired immediately for fraud as he is being paid kickback from the E10 manufacturer and we can proof this. He has been paid millions of dollars for committing this fraud.
We ask therefore the Boss in America USA to take action.
If this is not solved by or before the year end 2019 we will pass on all sensitive information to the Australian Federal Police.
Thank for looking after Your desperate Australian Customers !

One of the citi visa benefits are to cover accidental damage and theft for items you buy on their credit card. Guess what, it is Total Lies and I am very very disappointed - cause I could've used AMEX for same reasons and got covered with no questions asked. I bought a Scooter for my daughter about a month ago, and about a week ago, she parked it and went inside her dorm room to grab something. When she got back (less than a minute), she found the scooter on the ground and it slipped couple steps near which broke the throttle and couple other things on it. So I contacted Citi Bank to ask for coverage, he took all the information, the dates and what happened - he puts me on hold for about 3-5 min cause he has to talk/discuss with "someone" and then comes back with his answer. He said since this is negligence, it is not covered. I asked how is this negligence? he said I'm not sure sir but that what "they" are telling me, and underwriting will send you a letter with denial or approval of your claim. I said but you just said it's not covered, so what will Underwriting do, all he repeated was, underwriting will send you a letter in 2-3 weeks with their decision- which is a denial of course. So do yourselves a favor, and don't use that card for that or at all if possible. Also, I will be submitting this to the Better Business Bureau, but I can't seem to find the right link for that bank/card - Eventually I will :)

I have been using Premier Protein shakes daily for over a year. The last three shakes I had all appear to have a paper/plastic material in them that is not liquid (See attached). It is unsettling and uncomfortable to be drinking a liquid with chunks of paper/plastic like material in it. I even accidentally swallowed some of this material as well. I believe there may be a manufacturing defect with the packaging. I am concerned over continuing to drink this product and the potential hazard to swallow or ingest this material. I would like to continue to buy and use this product but need this issue resolved before I would buy again.

Please let me know if there anything you can do for me or information you can provide.

Thanks,

Bert
[protected]@tcindustries.com

We have been purchasing and using litter Purrfect for many years and have been very satisfied with it. However, the last two containers that we purchased have been terrible. It does not clump at all like it used to and the odour is terrible! We still have 2 containers left from our last purchase and will have to return them. We are very disappointed as we have always liked this product. Did something change?

Today October 7th 2019 at approximately 4:15 my children and I were shopping at Costco in Farragut TN and saw a sample of some sort of chocolate flavored snack out. It was very busy around the table so I went over myself to grab a sample for myself and my children. The lady who was working the sample stand was very rude and embarrassed me in front of other customers by saying "oh well, wow! Do you need a bag to carry those in" because I got 4 samples to give to my children who were standing 5ft away. The older woman had her name badge inside her apron so I couldn't get her name but this wasn't the first time she has been rude and I feel she needs some additional customer service training so she doesn't talk to customers in this way.

We waited in line for over an hour on Friday to purchase and install tires. They were booked through Friday night and rescheduled our appointment for Sunday around noon. We had to wait in line another hour to speak with the attendant about our order. They had our order information confused with another person so we had to redo our order. They then couldn't find the tires we purchased which took another half hour. We were told it would take 90 minutes to install our tires we have now been wandering around Costco for 2 hours and will have to wait in line for another hour if we want to consult with someone about how much longer it will be. I understand that it is the busy season but I would appreciate more honesty. If it is going to take longer than 90 minutes let us know so that we can plan our day.

Hello,
We have always used and liked your produce. This was an anomaly so wanted you to be aware of it.
It is normal to have some bad nuts but these were more than usual.
Has many worm hole almonds. One with a larvae like substance attached on it.

Kirkland Almonds- 48 oz bag
ITM/ ART .284601
MFG 08 28 19
It was bought on 10/1/2019
From Costco- Omaha Nebraska
Thankyou for an otherwise great store!
Jenny Kunnath

This isn't technically a complaint on the product itself.
But I noticed you had an asterisk on the tag in the store, which means you are discontinuing it. It is sku number 1102200. And the upc number is [protected]

Why are u discontinuing this. This is one of the best products in your store! And it sells hugely.

Please bring it back, either with the same product, or have a private label supplier get it to you under your own store brand name.

Thank you.

William Gregg

My email is [protected]@aol.com

My phone is15033515540

I ordered CasperKing Size Mattress from Costco Online.

Twice Costco shipped me the wrong size Casper King Mattress. First time 74x76, second time 76x78.
Specifications on Casper website for this mattress is
King, 76" W x 80" L x 12" H, Hybrid: 134 lbs, Foam: 104 lbs

Costco box also describes the King size as 76" W x 80" L x 12" H

I called Costco Online for the return process both the times.

First time Cost sent someone to pick up the mattress, which was rolled on our bed . Second time, when I got the wrong size, I called Costco Customer Service and the rep insists that we take it to UPS or if we want UPS to pick it up then we roll it and box it as UPS will not take it if it is not boxed.

The Costco Casper mattress is a boxed item, that is compressed using some technique to fit in the box, and is delivered in Vans.
How am I supposed to roll over 100 lbs 76x78x12 mattress, box it, and haul all by myself from my bedroom on level 2 to my door?

I want Costco to pick up the mattress from my bedroom, and refund my full amount for the mattress.