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Costco Wholesale Corporation Customer Service

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Complaints1515
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Resolved19

Costco Wholesale Corporation

P. O. Box 34622
Seattle
Florida
United States - 98124

Customer Support Phone Numbers

+1 800 774 2678(Membership & Warehouse) 181 210
+1 800 955 2292(Online Orders) 247 176
+1 877 849 2730(Travel) 12 21
+1 855 258 3217(CostcoTickets) 8 11
+1 855 620 7579(Photo Center) 8 17
+1 800 607 6861(Pharmacy) 24 50
+1 866 861 0450(Concierge Services) 27 53
+1 800 788 9968(Business Center Orders) 16 19
Plus

Costco Wholesale Corporation Complaints & Reviews

Costco Wholesale Corporation / food court

Li
Apr 20, 2019

I USED to love eating at the food court but so much has been removed and replaced with significantly higher priced items. We used to go eat lunch there and then browse the store - generally buying unplanned items. With the prices up for food - I only shop with a list now. Plus - the...

Costco Wholesale Corporation / employee

Id
Apr 10, 2019

I got to Costco with my dad and we drove separately. We were shopppig and then my dad forgot he had to meet for an appointment and so he left and told me to checkout and then go home. I got everything else that was needed and I get to checkout and I gave the employee my dad's Costco...

Costco Wholesale Corporation / debit card gas transactions

Je
Apr 9, 2019

I have repeatedly experienced discrepancies carried out by Costco when using my debit card at the gas pumps. Delayed and Disappearing transactions continue to compromise my online card balance. These questionable transactions are unrelated to my banking institute! Having taken snapshots a...

Costco Wholesale Corporation / milk

Ze
Apr 5, 2019

This morning I poured milk which said sell by April 8 and warm it up. And to my shock it was all rotten with clotted milk in it. I smelled milk bottle it was all good then I pour in glass again it looked all normal. I am so grossed by this as my kids don't drink warm milk and it only...

Costco Wholesale Corporation / poor customer service

Aa
Mar 27, 2019

Purchased a $5000 tv at Costco online, was delivered with a battered box. I called to send it back and have it replaced. By the time a new one was delivered and the old one picked up, the payment was due. I called to ask for the billing to be adjusted as the tv had just been received and...

Costco Wholesale Corporation / failed refrigerator delivery

Ti
Mar 27, 2019

We purchased a GE refrigerator ($1500) on the Costco website on Friday March 22, 2019. Our fridge died two days prior so we needed a new one a.s.a.p. and all the other retailers (Lowe's, Home Depot, Best Buy etc.) had a two to three week wait for delivery. We purchased the GE and were...

Costco Wholesale Corporation / samsung television

Le
Mar 25, 2019

Purchased Samsung 65 inch television in November 2017 with two year warranty plus 3 year extended warranty through Square Trade. In March 2019, the television just stopped...no power. Called Costco concierge desk who first trade to diagnose over phone and then stated a repairman would call...

Costco Wholesale Corporation / online order

Bo
Mar 25, 2019

Hello, I ordered ipad pro online from costco.ca back in January and have never received product. I reached out to customer services, they suggested me to contact UPS, who replied they are not responsible. Again I contacted costco, they asked me to bring the police report, which I did. and now...

Costco Wholesale Corporation / 27 pound lobster claw advertised

Ka
Mar 21, 2019

On the news this morning I saw that Costco is selling a 27 pound lobster claw. Why in the world would you promote the harvesting of a creature that is most likely older than you and maybe your Grandmother too. Because of corporations like you, nice publicity right, and irresponsible...

Costco Wholesale Corporation / poor cashier service

An
Mar 14, 2019

i just left the costco whse in Holbrook, NY. there was no one to pack my basket at the register and the cashier kept pushing all my purchases down the chute with no regard to my food or other items. I asked him are you going to pack my wagon or just keep pushing the mdse down the chute...

Costco Wholesale Corporation / bakery and parking

Fe
Mar 6, 2019

To whom it may concern, On Wednesday March 6, 2019 around 1pm on my work lunch break. I had to return two items and buy dinner rolls for a work baby shower (for the next day). There were no dinner rolls available on the display tables and they wouldn't be any rolls for twenty minutes according...

Costco Wholesale Corporation / costco tire department

Ge
Feb 26, 2019

Responded to e-mail one day only ad on January 1, 2019. Buy 4 Michelin Tires and get 25% back after installation . Ad says: 1/1/19 & Online Only. Buy 4 Michelin Tires, get 25% back (for pretax price of 4 tires) when you pay with your Costco anywhere Visa Card by Citi. No submission necessay...

Costco Wholesale Corporation / president feta cheese

Cl
Feb 11, 2019

We bought the President feta cheese this month at a Costco near Baltimore. I usually buy it and have never had an issue. Today when I opened the container we had recently opened, the cheese was covered in pink dots surrounding it. I am worried it could be listeria since I am pregnant and...

Costco Wholesale Corporation / pharmacy

Co
Jan 29, 2019

I just got a call from the pharmacy on Rt.70 in Brick, NJ, soliciting me about taking statins ! For a pharmacy that rarely gets orders filled on time when the customer is waiting, how do they have time to solicit customers at home ? When I got upset at this idiotic solicitation, the caller...

Costco Wholesale Corporation / tire department

Cl
Jan 26, 2019

To whom it may concern at Corporate: On January 19 2019. I went to the Costco Tire department, to get an nail in my left rear tire fixed. I arrived there at 10:30 am, one of the employees in the tire department said it would be at least 3.5 to 4hours, and i'll have to go to the front counter to...

Costco Wholesale Corporation / mattress selling malpractice - selling cheaper model mattress and charging for higher model mattress

Ca
Jan 25, 2019

Order 752518837 Beware of vendor malpractice I purchased this product through costco. 1. Vendor shipped a 12.5"mattress instead of 14" mattress. They sent item 1045600 instead of item #1166323 2. When I called costco the costco reps have no idea of the product that is sold on costco...

Costco Wholesale Corporation / simply purrfect kitty litter is an extremely poor imitation of litter purrfect.

Va
Jan 17, 2019

Dear Costco, I went to get my regular supply of Litter Purrfect kitty litter in big green tubs and could not understand why it is now not clumping properly and spreads instead of making a round lump. Imagine my surprise upon examining the tub that it is now Simply Purrfect - same green tub...

Costco Wholesale Corporation / complaint against store manager eric at the citrus heights california store

Ja
Jan 15, 2019

I called corporate to get a refund on my Executive membership and was told they could not do it, but the supervisor, Andrew, said he would send an email on my behalf to the store requesting they give me the full refund for the membership fee. When I got there, the person helping me said...

Costco Wholesale Corporation / refresh skin therapy fruit acid 15% gel peel

Ne
Jan 10, 2019

I purchased this "refresh skin therapy fruit acid 15% gel peel" from sunnyvale costco yesterday (jan 8, 2019) and applied for 3 minutes. I got burnt marks on one of my cheek bone and it is looking really bad. Also I felt redness around my nose area after use. My skin is showing total burn...

Costco Wholesale Corporation / citibank card

De
Jan 7, 2019

Please bring back Amex, Citibank is the WORST, and imagine they were partnered with Sears and look what happened to them. I have canceled my Costco membership and will not do business with #Citibank EVER. In a world of humans, start treating them as such. I am not a system as the girl at...

Costco Wholesale Corporation / kirkland aa batteries

Ca
Jan 5, 2019

I'm very disappointed that the batteries that I bought from Costco are all leaking. The expiry date is Dec 2023. One of them never used was sitting on my table and just exploded. Now the problem is that the light I had the batteries in is also damaged. I would like to get compensation for...

Costco Wholesale Corporation / pre-cooked hickory smoked bacon

Bi
Jan 1, 2019

Please please bring back the previous brand of pre-cooked bacon. The current offering of the hickory smoked precooked bacon is terrible. The taste has a chemical taste and extremely strong sodium taste is of very poor quality not to mention with that amount in one package, not having the...

Costco Wholesale Corporation / simply purrfect cat litter

Ca
Dec 28, 2018

This product barely clumps and makes a terrible mess of the cat bin. You have to scrape a wet mess out of the bin every day. It is confusing as to why a company would waste all the resources to make an ineffective product. They have absolutely no idea how to make cat litter but are...

Costco Wholesale Corporation / kirkland signature protein bar - chocolate brownie

Ws
Dec 24, 2018

You may have a serious recipe failure with batch #18332L1, expiration 28 November 2019. I have used this product without problem in the past. Latest purchase was combined with CC Cookie Dough that tastes as expected. The Chocolate Browne is, however, dramatically different in taste and...

Costco Wholesale Corporation / delivery service

An
Dec 19, 2018

Ordered TV for son 11/17/18. Purchased white glove delivery. TV delivered 11/30/18 with cracked screen. Called customer service to reorder the delivery. Called customer service on 12/05/18 because there was no delivery date set. The order had to be edited due to rep inputting incorrect...

Costco Wholesale Corporation, Canada / online order for purchase of ge fridge and stove

Sh
Dec 19, 2018

I placed online order #715419778 on July 23, 2018 for purchase of GE Fridge and Stove. It was my first online order with Costco. Received delivery but both appliances were damaged. I was advised that another delivery will be made in week time. I could not get delivery on the promised day...

Costco Wholesale Corporation / tires

Jn
Dec 14, 2018

I purchased and had Costco Wilmington NC store install 4 tires. When they were finished one of the Costco technicians handed me several pages of paperwork. He did not say anything about potential concerns. The next day I read the paperwork and was surprised to see a note: "stripped stud -...

Costco Wholesale Corporation / discourteous unprofessional employee

Ta
Dec 5, 2018

I went to Costco in Lakewood, CA on 12/04/2018 and ordered 2 tires. I received a call from the Costco Service center today, 12/05/2018, informing me that my tires had arrived. I informed the very nice employee that I did not get off work until 5:00PM and would arrive before 6:00PM to have...

Costco Wholesale Corporation / paper white bulbs

Ca
Nov 30, 2018

I placed a double order of Paper White Bulbs in early October. These were to be forced for an event. They are absolutely no good. Spindly, difficult to emerge, and look horrible, of the 120 bulbs I purchased maybe half have emerged with multiple shoots and very few buds. They have been...

Costco Wholesale Corporation / customer service

Ri
Nov 30, 2018

November 30 2018 I went to the store in Commerce Michigan. Both doors were open and everyone started filing in, I made the mistake because the door was open I went into the door where the counter was to get an exchange I have gone to the counter before, and had the women at the entrance been...

Costco Wholesale Corporation / crazy fresh coffee

Gd
Nov 30, 2018

A couple a month ago Crazy Fresh Coffee was introduced to your Costcos. This was an amazing whole bean coffee roast for a great price from a local vendor . I saw customers loading up their carts with it . i go back now to replenish my supply and its gone !! Instead i see everything from...

Costco Wholesale Corporation / returns services

Co
Nov 27, 2018

A woman (along with the supervisor) working at the returns services after 3 pm on 11/27/18 constantly questioned me, making me out to be a thief for having a Costco cash card. They bombarded me with questions about where I received the card, despite me already answering them. I rightfully...

Costco Wholesale Corporation / product packaging

La
Nov 26, 2018

You use too much plastic in your packaging. I have been a Costco member since 1996 both through my business and as a family. Over those years you have gone to more ridiculous heavy plastic packaging that not only is environmentally destructive, but is also a health and safety hazard. I...

Costco Wholesale Corporation / customer service - live chat

Ja
Nov 26, 2018

I was trying to tracking down a dropship order for 6 cases of copy paper from Costco that I haven't received in over a 2 weeks now. During the live chat, the customer service rep told me that I needed to call the manufacturer and find the status of this order. I replied by stating that the...

Costco Wholesale Corporation / tire dept

Ly
Nov 26, 2018

I had 4 brand new Michelin LTX-Ms2 tires installed on my 2012 Chevy Avalanche Friday Nov.23, 2018. I was told 1 1/2 hrs but it took 3 hrs because I was told " Bigger" tires take longer to balance. I drove directly him (4.6miles). Saturday morning notice Left Rear tire is completely Flat!...

Costco Wholesale Corporation / proctor and gamble spend 100, receive $25 gift card to costco

Fr
Nov 21, 2018

I submitted this almost a month ago and have now received an email saying that my submission was a duplicate and it was not! I called the customer service number they listed on email and the lady I spoke with confirmed they only showed one submission so she was going to resubmit it and see...

Costco.com / order 728211884

Jo
Nov 19, 2018

Damaged parts upon receipt. Numerous calls and emails over last 3 days w/o success. No way to email your Ecommerce Resolution Specialist assigned to my case. Every one of his emails I respond to gets me an error message: Error : Secure mail signature verification problem (Incident...

Costco Wholesale Corporation / costcos purchasing of litter puurfect

Mi
Nov 15, 2018

I have been using Litter Puurfect near 13 years for my cats and Costco, you are the only provider in the whole of UK. What negotiations need to be made after all these years? It sounds ridiculous. You can see from the reviews, that the decisions on your contract dealings are affecting your...

Costco Wholesale Corporation / tire service

Am
Nov 9, 2018

My father made a purchase of tires for my ford f150 2003 model. We also told them that i have off market rims with a tire size of 285/75 r16. The associate did not even bother to take a look at my current tires and my rims so they special ordered the original stock size. I go for my walk...

Costco Wholesale Corporation / rude, hippa law-breaking pharmacist

Al
Nov 8, 2018

I just moved to the area and went into Costco to have my prescription transferred from the Hillsboro, Oregon Costco, to the Vancouver, Washington Costco. They didn't have the medication in stock, so had to order it. My Hillsboro, Oregon pharmacists had put notes in my chart to order the...