Costco reviews and complaints 1
View all 1974 complaintsCostco - Eye glasses
I bought them in September. I only get to Rochester once a month or less. I picked up my glasses. The first day I wore them - the vison was slanted but not uncomfortable - other than reading was a bit difficult. I called immediately to tell them the problem. A few weeks later I brought the glasses in. They adjusted them. I was told to wear them to get my eyes use to them. I wore them after the adjustment for an hour, but they made me nauseous - so I had to stop wearing them. I called the manager of the Rochester Minnesota optical store and she told me to bring them back for adjustment. And that it was my fault. Mayo Clinic where I got the prescription - said the progressive Lense was too high. I had a pair of old glasses - and they do not make me sick or the vision slanted. I was told not to come back tomorrow because the manager would not be there. Please resolve this. I can take the glasses back to costco in Rochester - please give me a refund - and I will buy my glasses somewhere else. Thank you.
Ann Bowman [protected]
Desired outcome: return for full refund 2 pair of glasses
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