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1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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10:05 pm EST
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Costco rudeness

Having spent in excess of $600 on goods in Costco I knew I would have to have customer service give me these items. In Costco they usually have a cardboard descriptor - for large value items- which you hand to the cashier. When I went to pay the cashier took the descriptor and then proceeded to charge me. When I asked how I was to collect the items - as she had taken away the descriptor - she pointed to the front of the store and said go there when you have paid. As I paid by cheque a manager had to verify the amount: he did so and after flirting with the cashier disappeared. I then went to the front of the store where no one was and no one seemed interested in giving me the items I had paid for. When I eventually told some one that I wanted to have the items the guy who had verified the cheque came into view. When I asked him why he had walked off he said he didn't know that I was collecting anything. He then became sarcastic saying how there were other people in the store besides me. I then got angry and asked to see his manager who told me that when the cheque was verified they would know I was picking something up. What should have taken a few minutes resulted in me wasting 30 minutes of my time all because of rude an incompetent staff.

Quite frankly the service at Costco is appalling and the only reason to got there is the prices are competitive otherwise I would avoid the store like the plague.

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Henderson, Nevada customer
,
Nov 30, 2008 4:59 pm EST

The customers are VERY RUDE. The store has samples all over the place, and people push and shove trying to get samples. When it is crowded, people are behind you, rushing you, even though there are about 100 people in front of you. I hate this store, and I won't go again. There needs to be more organization, security guards because someday you will read in the papers about fights breaking out in these stores. Also, the staff are rude as well. They rush you, to take your food and throw it on the counter, and snatch your card from you and throw it back down, just to try and hurry up to ring you up. If you aren't in a rush, DO NOT SHOP AT COSTCO!

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Lauren Hill
Atlanta, US
Jan 24, 2012 3:35 am EST
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Costco prices aren't competitive anymore. There are many supermarkets and local stores that offer better deals and on a regular basis. I actually buy cheaper things elsewhere. Also, there are so many products being offered nowadays and at various stores. If you can find it at Costco, you can also find it somewhere else. Costco customer service has gotten worse and worse. If you don't encounter a problem, you wouldn't be aware of it. I think Costco needs to deal with its issues before it goes out of business. We don't need to buy the items in bulk, for the same price, or higher, and with rude customer service. Great combination for disaster!

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danny
El Paso, US
Feb 01, 2009 9:12 pm EST

You sure will enjoy shopping at walmart, where lines are long, cashiers are few, and if you need help in the aisles no one will come.

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4:33 pm EST
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Costco manager

The wife and I visited Costco 12 /27/09 approx. 1:30 PM for some Sunday shopping.

We were standing at the end of the isle by the napkins when part of the ceiling gave way and dumping a lot of ice cold water and ceiling stuff on me and my wife. We and our groceries were dripping wet and and it gave us quite a fright at the time.

The only people who really was concerned about us were other shopper asking if we were alright.

I walked, dripping wet up the isle and asked one of the workers if she could help us and she told me that I would have to go up front.

I proceeded to the front of the store and an employee followed me back to the area. My wife was ask her if we could get some towels or something to dry off. She stated go up front there are towels there.

Finally I went up front and got a roll of towels and we dried our self's off as much as we could.

We finished our shopping and a clerk said the manager would be right over.

We had to wait for him and finally when he arrived my wife said part of the ceiling fell upon us and he said he knew about it, they are over there now cleaning it up.

My wife just looked at him kind of waiting for him to say I am sorry that this happened to you, is there anything we can do for you, but that remark never came.

Finally he said what, what do you want me to do. My wife stated if you can't come up with something I guess we are through talking.

The manger never apologized for the incident or said I'm sorry that

this happened to you. He never asked if we were alright or showed any concern for out well being.

I sure hope this doesn't show how management feels about their patrons.

I do know this will be our last visit to the Waterbury Costco!

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Sebastian
, US
Apr 19, 2010 9:37 am EDT

I am very disappointed with the treatment that I received today at your Eugene store. Jiffy Lube informed me that I had a flat tire and sent me to your store to have it patched. Your employee, Ryan, ignored me while he served the two white males who had come in after I had. When he finally helped me, he said that it was dangerous for Jiffy Lube to send me driving on a flat tire. Then he rudely told me that Costco could not assist with tires which were not purchased at this store. He was exceptionally bad mannered and was not even willing to suggest a nearby place to fix my tire. I have never been treated so poorly and was surprised that he speak in such a degrading tone to a confused young college student. I have spoken to several minority friends, and they have had similarly bad experiences at the Eugene Costco. As a result of this day, my friends and family will not renew their memberships next year, and I will take every opportunity to spread the word that Costco is an unfriendly place for people of color.

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Vantur
, US
Aug 05, 2011 10:20 am EDT

I’ve been a member of Costco for years and have bought the EXTRA FANCY mixed nuts. Over the years the product has decreased the quality of extra fancy. I’m greatly disappointed with the product. It should be labeled %50 almonds which is no different than %50 peanuts. I hate grabbing a handful of mixed nuts and over %50 almonds. The price goes up and the almonds increase. This is very disappointing to me. I surely hope that you relabel and lower the price or sale what you are advertizing FANCY MIXED NUTS and by the way the cashews are starting to catch up with the almonds. Very disapointed!

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Mr.Kenk
, US
Jan 13, 2011 9:51 pm EST

I had an optical exam at the Santa Rosa Costco one year ago. Previously, I had purchased Proclear multifocal contacts from Costco, but couldn't afford the $440.00 per year cost anymore and so told the Dr. as much. He said he would fit me with a cheaper brand to correct my astigmatism. They are (Biofinity Toric)the worst contacts I've ever had in my 30 years of contact lens use. Its only partly a bad prescription (I can't see anything clear within 4 feet). They are also extremely difficult to remove and very uncomfortable. The prescription for the glasses is the same. I get headaches when I wear them and have to pull them down away from my eyes to see anything remotely clear. I wore the glasses and contacts for a month and made another appointment with the doctor to address my concerns. During my appointment I described the issues I have documented here, whereas he proceeded to trivialize my concerns by telling me that the prescription was based on my answers to his questions during the exam (how many of people intentionally tell the optometrist that the letters are clear when they're not?). When I repeated my concernes his response was very defensive...as if I was criticizing his ability. He said sarcastically, "you've already told me that!" I said, "Yes, but you're not listening to me". He then prescribed a trial pair of contacts which were not much better. In spite of his belligerent manner, I attempted to reschedule another appointment with him, whereas his office did not return my call. That was over three months ago. I feel a close connection to Costco having grown up in the Seattle area and becoming an early Costco member back in the '80's. I've known for many years who Michael and Jeffrey Brotman are...and even used to patronize their dad's store: "Bernie's"...then "Bernie's and Bottoms".."Natural Selection" and "Jeffrey Michaels". My step daughter modeled for their brochures and worked at Corporate in Kirkland. So, I'm Pissed that Costco would have such a rude, unprofessional optometrist working for them at their Santa Rosa store. Thanks.

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Santa MIMI
, US
Mar 07, 2011 10:01 am EST

I bought a laptop that was missing the web cam, overheated and cracked the bezel and display. After 13 months, had to send it in to "MICROMEDICS" Who kept it 3 weeks, replaced the hard drive and charged me for the overheating damage. THE computer is now worse than before it went to MICROMEDICS. THis is REALLY BAD because the laptop was from SANTA, who now seems like a cheap *** for bringing a worthless piece of junk. Costco TECH service as well as ACER as well as MICROMEDICS are all *** and arrogant and provided abysmal customer service. Finally, after calling the home office in WA state, I was offered a "refurbished" HP laptop. However, this unit also has issues, such as the touchpad suddenly turning itself off. The only positive about Costco and electronics purchase is the two year "warranty", if you want to call it that, and like the abuse of being subjected to people who don't have a clue about what they are talking.

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wildthink
Lees, US
Feb 13, 2010 5:26 pm EST
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I ordered a tv from costco.com. They said it would be delivered by the 10th. It is now the 13th, and the tv has been a few miles down the street for two days. I called ups to see if I could pick it up. They said their center is closed on saturdays, and due to the weather we've had, they couldn't deliver. I've been out on the roads for the last 3 days and they've been fine. And if they were anticipating these problems, and their center was closed earlier this week, why wouldn't they open it on saturday? Now tomorrow's valentine's day and I have nothing from my valentine. Thanks ups.

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G.Smiley
Lexington, US
Aug 05, 2011 11:22 am EDT

I'm gonna buy these nuts. Cashews and almonds are expensive. I'm surprised they don't skimp on those.

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GHicks77
missori, US
Jan 31, 2011 3:05 pm EST

You sound like a [censored] and I hope you never can wear contacts again and I hope you have to pay 1, 000, 000 dollars to buy glasses.

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Santo Palomo
Los Angeles, US
Apr 19, 2010 9:08 pm EDT
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Where did or do you buy your car tires from?
Why would anyone drive on a flat tire? Jiffy Lube couldn't help you with putting on your spare tire?
Was the Costco the closest tire shop from the Jiffy Lube?
You should have talked to the Costco Manager on duty since you were still a member at the time.

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soapergem
, US
Apr 01, 2010 9:18 am EDT

Why did you file this as a Costco complaint? This is a UPS complaint.

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complainingisnotenough
Fort Lauderdale, US
Feb 09, 2010 3:15 am EST

am so sorry to hear that this happened to you and your wife! Apologizing is the simplest thing he could have done..yet didn't even come out of his mouth..

I shop at Costco often, and I know that you can complain through head office, actually its not even a complain, its more of telling them how awful they treated you!

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4:56 pm EST
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Costco poor service

Three weeks ago I went to Costco to order eye glasses. They have a numbered queue system, which should have been my first clue that they don't mind making customer wait a long time. When I arrived and took my number there were about six numbers ahead of me. More than 20 minutes passed before they finally called my number. The girls working there had served two young guys out of sequence. So not only do they make you wait, if the girls working there aren't interested in flirting with you then you wait even longer.

Finally I was able to get service and within a few minutes was able to place my order with them.

They told me that my order would be filled within two weeks. After three weeks I called them to find out what was going on. To which they responded that my glasses had been ready since December 4th, but I never got a call.

I drove the 30 minute to Issaquah to pick-up my glasses. When I arrived there were dozens of customers in the queue in front of me. From my previous experience I knew that this meant that my wait would be nearly an hour. Since all I wanted was to pick-up my glasses, I asked the connected optometrist's office to help me collect my glasses. They were only too happy to inform me that none of the four people standing around doing nothing could help me.

Since I could not wait, I went back to my office and called them to ask that they mail my order to me. They informed me that there is a $5 charge for this and that I can only pay with American Express. I don't have an America Express card so they told me that I can drive the 30 minute back there and wait in line to pay the $5 fee.? In response to this I canceled my order. This seemed to delight the girl I was speaking with. However, she initially informed me that they could only refund to an American Express card. When I reminded them that I can accept a check they finally agreed to mail me a check.

Upset with having wasted so much time and been treated so poorly, I attempted to file a complaint through the Costco web site. However, the complaint page is broken. Based on my experience, the fact that they have no means of collecting customer feedback is not a surprise.

In Summary:
- Extremely long wait times.
- Aloof, indifferent, and downright rude staff.
- Poor customer service policy.
- Broken customer feedback web page.

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OutspokenShopper
Mountain View, US
Apr 21, 2011 7:45 pm EDT

LV_OPTICIAN is my hero :) I couldn't have said it better myself.

The original poster is the same type of person that will cut you off in traffic because they *think* they are more important than you are, or that their time is more valuable.

Original poster says: downright rude staff -- there's no evidence of this in the post, you were inconsiderate of others; I'd bet you were rude to them when you talked to them however.
Original poster says: extremely long wait times -- according to your post, you waited for 20 minutes? Oh my...
Original poster says: poor customer service policy -- what, because you had to take a number and wait for 20 minutes?

I shop at Costco and recently purchased glasses from them -- very glad you weren't in my local store; because I would have told you WHERE TO GO--and precisely how to get there.

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LV_Optician
Las Vegas, US
Jul 13, 2010 5:02 am EDT
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You sound like a very impatient person that expects to be waited on right away! In your eyes, other people are not important to you. Would you rather stand around without a ticket number and just assume that the employee's are "mind readers" and know exactly who was next in turn? God forbid they skip over you in line! And may I remind you that no one forced you to buy your eyeglasses at Costco. If the line was too long (for you) on your first visit, then go elsewhere!

As for the shipping fee, why do you feel that you should not pay? Because you decide you don't have time to stick around and pick up your eyeglasses? Are you THAT much more important than the other customers who DO wait patiently for their turn in line? And as far as the doctor's office tech's who were just "standing around doing nothing"... first of all, they are not affiliated with Costco, therefore THEY ARE NOT ALLOWED to dispense any eyewear from the optical department. Furthermore, if you read your laws they need to be certified/licensed to dispense eyewear. Just the same as working in a pharmacy...not just any employee can dispense your medicine to you. They do not hold any kind of licensing because they work under the doctor's license!

Did you ever stop to think that maybe the two guys (that they supposedly took out of turn) were already being waited on, and the employee was coming back to see if they were ready to place their order? I am an optician and when customers are still selecting a frame (and not ready yet) I DO let them browse a bit while I go to the next person in turn. THEN I go back to check on the previous customer to see if they need more help, or if they're ready to place their order. I do not make them wait in turn again!

You call to cancel your order over the phone? How else would you have liked them to refund your money without being present? Shove it through the receiver? It sounds to me like the employee was trying to make it convenient for you by stating that they could do a refund with an AMEX card over the phone, so that God forbid you don't have to come in again and stand in line. I agree that she probably was happy to give you the refund, or should I say relieved? So they didn't have to put up with you anymore! People like you disgust me! There are more things in life to be concerned with, than complaining about standing in line. You should be thankful that you're not on your death bed! Next time you are in the market for eyewear, go to a private shop and spend 3x the amount of money for your eyeglasses, and leave the hard working optician's at Costco alone!

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Costco missing firewire port

I bought a laptop from the costco. the firewire port was missing from the laptop contrary to as advertised in the specifications. I reached out to Costco customer service, tech connect and resolution team. The best they could offer was $15.00 which is joke because I can't even by the PCMCI card with firewire port that could be installed on laptop to fix this.

I had bought HP laptop in Dec 2008 and I found out that laptop was missing firewire port which is improtant for video transfer and being able to connect many devices. I realised in Dec 2009 before the 1 year warranty expiration.

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Costco - using ebt card

I had such an awefull time this evening at Costco (Pompano Beach, FL). My family is an EBT card holder and I have been using the EBT card at other locations but this evening I was denied the ability to use the card because the name on the EBT card is not a member. I advised the Manager that there is only 1 EBT card issued per family, each family member...

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Costco beware

A new costco just opened a few blocks from our house. Interested in possibly buying a membership, I tried to see what they sell and what their prices are like. The woman at the door said that I could get a one day pass just to look around but membership services said it wasn't possible. What kind of store won't let you browse their items and prices? I was respectably dressed and was with my 5 year old who was wearing a private school uniform. There was no reason for them not let us see. This must be a scam. I can only guess that once people have paid, they figure they may as well shop there since they're already locked in. What are they hiding anyway?

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the customer isn't always right
Honolulu, US
Jul 27, 2010 12:50 am EDT

Membership is completely refundable at anytime in FULL

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jay v
Washington, US
Dec 16, 2009 10:36 am EST

theft theft theft, it is very easy to steal from costco. buying a membership keeps out most of the riff raff no matter how well dressed. if you dont like the membership they will return your $50

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8:51 pm EST
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Costco shoddy merchandise

In October 2009, I ordered a recliner and ottoman from Costco.com for my father. It arrived November 5 as scheduled, but the chair did not recline and neither it nor the ottoman had legs. I called the furniture company from which it had been shipped to see if I could at least get the legs, and they told me an unnamed person would call me back the next day, but of course never did. After that, their line was busy. Then I called Costco.com. They had no solution to the problem at all: the product was no longer available so I'd have to take a refund at that was it. Furthermore, my refund would come only after having to wait 12-15 business days (until mid-December) to have someone come pick up the chair. After one month and $400 with nothing to show for it, I am contemplating taking the whole thing to the nearest store and demanding my refund immediately.
I will never shop with Costco.com again.

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Costco short changed on product

I bought a 10 lb bag of carrots from Costco. When I got it home I weighed it on my kitchen scale because I divide it to share with someone else.

I kept getting that it was only 9 pounds. I weighed something else on the scale to insure that my scale was acurate. and it was.

I called Costco. They told me that they would replace the bag. To bring it back to them. I explsined that i could not have a 10 lb bag of carrots in my refrigerator until the next time I went to Costco.

The person assured me that this was the only way to handle the problem. There was no option to just give me the extra pound when I made another Costco shopping trip in two weeks.

The customer service person was insistant that this is the only way to resolve the problem. Bring in the unusued bag when I go back there.

This may seem like a small problem. And it is. But it also is a warning to weigh bags of produce before you leave the store. Otherwise you could be paying more per pound than you thought.

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Jim Warner
, US
Apr 04, 2016 3:31 pm EDT

I have been purchasing the 'Active' vitamins (they came in a yellow box that was recently changed to the name Active). There was a group of vitamins that covered most all of the vitamins and minerals and ginkgo biloba that one who need on a daily basis with about 120 'pacs' in a box. The after this refresh of the name on the box (the pills were the same), my Costco (Fullerton, CA) stopped carrying them. I wish you would please consider carrying them again!

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wowkidding
, US
Mar 10, 2011 4:20 pm EST

This is ridiculous. Some people have way too much time on their hands and will complain about anything! I can tell you're the type of person that probably tries to create a problem out of everything to make everyone else cader to you...and their solution was way more resonable than your demands. Give me a break.

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AndyNonya
, US
Feb 20, 2010 2:49 pm EST

Taking into account:

- Your scale accuracy
- Carrots drying up a little since they left the farm
- Humidity differences between your place and the farm
- Altitude differences between your place and the farm

I would not even complain... but you did and
the solution they gave you is very resonable.

What were you expecting?... a refund? or maybe for them to send out sombody with
an extra Lb of carrots?

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J Kwok
Tigard, US
Nov 11, 2009 3:02 am EST

Wow, are you serious? This is your complaint? I mean this is a joke. No offense but if you are complaining about one pound difference then this is just sad. Try buying carrots from a regular grocery store and you'll see that you are still saving money even if you were paying for a 10lb bag of carrots but only got 9 lbs out of it. Sorry, but this complaint fails, big time.

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Costco damaged item, slow refund

We purchased a sofa bed from Costco.com. It arrived after one month but was damaged. I immediately phoned them to have it returned and my money refunded. It took them 3 weeks to have it picked up and I had to contact them many times to achieve this simple return. It is now taking more than week to have the money credited back to my debit card even though I was told it would be expedited.

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the customer isn't always right
Honolulu, US
Jul 27, 2010 1:21 am EDT

I feel for the damage to the product. but with any card company it alwasy takes 7-14 days to recieve a refund. Becasue it is put through as a charge not a debit. Costco probably put it through right away. it was you card company that didn't

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Costco bad customer server chronical!

Chronical Bad Customer Service
by loyal customer of Costco
(10 consecutive years executive member )

2007 Summer:

Purchased a watch from the Jewelry department in costco. For my 80 years old gramma who went shopping with me. This item is regarded as a valuable one that they keep in those cabinet so you gotta go to the customer service counter after you check out. They got me the watch and said "This is the display watch from the counter since this is the only one you can either want it or get a raincheck." Obviously I wanted the watch BECAUSE I'M BUYING IT; for my gramma too. They took the watch and disappeared. 15 minutes later I asked the current employee attending the counter where is the lady with the watch I purchased. He sort of ran off and ignored me and ran off. 30 minutes later, I asked another manager looking employee with good manner explaining my situation. He told me she's getting a box for that watch and will be with me in 5 min. 30 minute passed I tried to ask other Costco employees they ignored me totally. My gramma stood there for a hour I also asked if they can get a chair for the elder. They coldly answer "No, we don't have chairs." It isn't until a full 1 and half hours later where that lady employee approached me while on her cellphone chatting with a broken dirty box for my watch. Couple points here, disrespectful toward elder, disrespectful to customer, shuns customer, bad working attitude, I feel I can summarize more but I'll stop here.

2008 May
During checkout the cashier errored so that one of the items we baught wasn't registered to the receipt. The gatekeeper caught it and made a huge fuss out of it by calling the security and pulling the alarm. She told the security that we are "stealing [stuff] from costco." Even the dummest store clerk on this planet wouldn't trying to embarrass to the point of pissing off a customer like this. I mean it would be very cool and simple by saying "oh one of your item is not on the receipt wanna wait here while I get someone to help you?" It took me about 10 minutes repeating the same sentence "We didn't STEAL! from costco! Everything here has cashier's finger print on it! AND STEAL MEAN YOU TAKE THE ITEM BYPASSING CASHIER'S HANDS!" Wasted about an extra 2 hours at Costco that day. I guess people are not so intelligent after all. The gatekeeper could simply set us aside and call another store employee to give us a quick check out on that fail scanned item at the customer help counter. Later I requested her to apologize to me for false accusation of theft. She refused with silence.

2009 Oct. Holloween
I am fed up with the same gatekeeper lady asking for my member card. She sort of knows me from the previous "she called me stealing from costco" accident. But I noticed she most of the time never even bother for people to show their member id when entering the warehouse. Am I special? Today I was in a hurry to get something and sort of ignored her by flicking her off instead of showing my member ID just cause the angst has built up too much. Later on someone approached me saying he's the manager and ask me if I flicked off the gatekeeper or not. I complied and he orders me to leave the store on behalf of caling the security. Does Executive Members of Costco deserve to get kicked out of the store just because he or she flicked off some random ignorant jerk ### gatekeeper costco employee? Is Costco a US company that waived all bill of rights (including freedom of speech) for all of its customers? So that they can treat their customer like ###?

After thoughts
I find all other places have better customer support than costco so far. I haven't met any discomfort dealing with returns and miscellaneous interactions with employees of costco equivalent Wal-Mart, Target, Lucky's, R.I.P. K-Mart, you name it. Except maybe Fry's, but you know Indian people are pretty hard to deal with. But still not as horrid as Costco. My two cents after all these incident is: don't treat Costco employees as humans. They don't respect customers reflects that they don't repect their job. So why should us be throwing our respect toward them? Obviously this would make a logical connection with that they don't even have respect for themselves. Remember we learned in 5th grade that self esteem is the root of social ethics? I think Costco may seem to strive in business now but their ultimate fate leads to self destruction by a simple fact of lacking manners.

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MsCupcake
, US
May 10, 2011 3:19 pm EDT

Here's an awesome experience that happened last night. I went to Costco and got some stuff, realized I forgot something went back. Finally, I filled up with gas there, so I spent a little money with them...I had a call and answered it and they were closed officially 5 minutes, to give you a time reference. What happened next, brace yourself, and I have reported this:
I had an Employee approach my vehicle and SCREAM at me that I had to leave right then, I said okay sorry just got done shopping and had a call. I apologized repeatedly and was trying to comply. She decided to keep circling my car, so I couldn't leave and verbally accosting me. I was really scared she was going to hurt me physically. Hind sight I wish I had gone ahead and dialed 9-1-1, but I was honestly scared of the woman and couldn't think of anything at the time but getting away from her before she could hurt me. She yelled at me for quite some time and kept me hostage in the Costco parking lot. Apparently this isn't a big deal to corporate. No one has called me back or acknowledged this even happened.
As an added tidbit: This is the same customer service person who screamed at my elderly mom who has a heart condition. My mom was trying to get her card made and was going the right way(following their procedure) to the membership desk. I was with her and walked her in with my card. I had to attend my mom until I knew she was okay. Even after reporting it to the manager, no one ever asked her if she was even alright.
One more Costco Story: A friend of the family, who is now a US Citizen from Germany was mistaken on their video camera in the store, same store, for a person who pulled off a robbery. They had him followed home and tried to arrest him.
**This is the Cool Springs location at 98 Sea Board Lane, Brentwood, TN 37024**
**Store # 386**

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Stcyril
Boston, US
Apr 13, 2011 6:41 pm EDT

@ J Kwok
Costco is most DEFINITELY not a good place to work. I went to an interview there and was told all sorts of glamorous things about how I'd get really good pay with good benefits and good coworkers. I can honestly say I found 1 person there I liked.

Day 1. At least 6 people came up to me and were like, "Oh they got you through the door? Oh I'm sorry... yeah this place sucks to work at."

At first I thought they were just disgruntled... but... they were right. I got awesome recommendations at my other sales jobs and was hoping to go there and make more money doing the same thing. So I get through the door... and they make me a bagger. I'm in college working as a bagger. Ok whatever, I was makeing $10/hour so I didn't complain.

I thought it was understood when I came through the door that I did not want a full time job that I had all sorts of plans and just wanted a part time schedule. I was told that wouldn't be a problem. Then I see the first three weeks on the board... "40 HOURS/week 7a-4p!" I walked over to the manager and spoke to him. He gave me an annoyed look and explained that I can either take the 40 hours or find another job... being the middle of June, fat chance I was going to find another temporary job. So I cancelled most of my plans including a nice vacation.

One day I got pulled aside because I was putting too many items in bags... well no one had explained to me that you were only supposed to use those bags for meat. I apologized and said I'd do that from now on. Things went from bad to worse. My two week probation was up and I started seeing job postings for other depts. up. So I applied for other positions. FINALLY they took me in for a sales position interview. The manager basically told me that usually they like to have someone up front for a few months first (Like bagging people's things is ANYTHING like sales). He then said they like to train them as a cashier as well. I politely told him that I had no interest in becoming a cashier, that's not what I applied for. So over the next few weeks I start seeing people brought in after me promoted ahead of me making more money. All my requests to move to one of the open positions were ignored.
One night at the early part of August I was sorting things into a carriage for a customer. The old hag looked at me and in a thick russian accent said, "What are you doing!? BAG EVERYTHING!" These bags are big enough to carry 1, maybe 2 items tops and she had a cart full of about $400 in stuff. I kindly tried to explain that the bags were only meant for meat and she got mad. The manager came over to see what was going on, gave me a mean look and then told me to bag everything. It took us 20 minutes to get everything into bags. At that point, I needed to go on break. I walked over, got a replacement, and then walked passed the manager going on break and said, "By the way, thanks for backing me up on your own rules!"
I went and sat down. Later that night when I was on my way out the door, the manager came up to me, grabbed my arm and was like, "You're behavior today has been completely unacceptable!"
I jolted my arm free, "Unacceptable? I have been slaving away here, watching one of my last summer vacations get sucked away. When I came through the doors, I was told that I was getting a good job with good pay, good people to work with and plenty of room to move around. Each one of those things I have crossed off my list as being false, and quite frankly, lying about the quality of work, to me, is what's unacceptable. Don't ever touch me again! My two weeks notice will be on your table tomorrow."
On my way to my car, a lady drove up next to me, "Excuse me, what time do you close?"
I politely told her 7pm. At this point, the witch started giving me a hard time, "Oh why do you guys close so early? BJs stays open late, that's not good customer service!"
At this point, I've had my total fill of rude customers and [censored] managers (which is what you can expect when applying for a job here.) So I turned to the lady, "Because we're not BJs! This is Costo, if because is that much better, why don't you f***ing go there?"
She drove off. I looked at the Costco building before I got in my car and decided I wasn't coming back. Since that day I have never and will never set foot in that or any other Costco. They will never get a penny of buisness from me.

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Simpson-B2
, US
Nov 02, 2010 2:20 pm EDT

Ever stop to think that maybe the reason the employees at Costco treat you without respect is because you are disrespectful to them.

I don't care how many times you shop at Costco, it's a Wholesale CLUB. You have to show your card to get in, and your receipt to get out. Go work retail for a couple of years and then be a [censor] about.

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J Kwok
Tigard, US
Nov 10, 2009 2:16 am EST

I actually work for Costco and I think Costco is a great place to work at. First off, I want to apologize on Costco's behave. I was a little shock reading your story. Costco employees get pay well and treated well. I do not believe that the door person's action is justify. I am actually a little upset and would like to know that person's name and and location of that Costco. You do, however, need to present your Costco Card in order to enter the building. It is one of the rules and we all need to follow. If that employee doesn't check people's Costco Card, the managment needs to know about it. As far as you flicking him off. We all know that you shouldn't do that, and have your Costco Card ready when entering the building. So the manager has the right to kick you out. I highly recommend that you send a complaint letter to the corporate office about what happened because this kind of behavior is not allow at Costco.

Send your complaint to:
Costco complaint Dept.
999 Lake Drive
Issaquah, WA 98027

Thank you - Jesse

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Costco poor customer service

POOR Customer Service. The check out cashier - Margarita was rude and unprofessional. After scanned my items, she asked me for receipts to double check to ensure if all items were charged. It was very insulting, she was questioning if items were loaded into cart without been charged. BAD Attitude, POOR Service. I have been shopping at this particular Costco since it was opened. This was the first time someone ever questioning me about not paying for such item. Besides, Costco always doubled check the purchase at the exit. This was an unacceptable behavior. She had no customer service skills and she should appreciate people still shopping at Costco so she could have a job. Customers are the reason you existed.

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VERY DISAPPOINTED.. POOR SERVICE.

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Simpson-B2
, US
Nov 02, 2010 2:34 pm EDT

You are [censor]ed. She checked the receipts to make sure SHE scanned everything, because she didn't want to get in trouble if you got to the door with a door audit.

You also sound like you are incredibly rude, "she should appreciate people still shopping at Costco so she could have a job. Customers are the reason you existed." You are the reason every retail employee hates their job.

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Costco $50.00 rebate for blackberry cellphone

I mailed in a rebate for a Blackberry Cellphone over 8 weeks ago, it was for $50.00, I still to this date have not recieved a call, e-mail or anything on this matter.

Is there a contact number I can call?

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Licadrat
, US
Feb 07, 2012 3:40 am EST

Agree. Stuart Lee is a FRAUD, beware buyer. I plan to talk to Cost Co since I believe they are an honorable organization and are not aware that this company is fruadulent. I believe that they may rebate some small percentage to point to "completed rebates" but make-up reasons to invalidate all the rest since they know that people are too busy to pursue these amounts. They claim it was not mailed in in 30 days but you are not allowed to send by certified mail to prove it, they say you cancelled when you didn't, they say they sent you the check but did not. They probably have not considered that retired people have both time and patience and a strong civic sense to expose predatory petty small time criminals

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Brad1
Lilburn, US
Nov 09, 2009 10:56 pm EST

Google Stuart lee rebates you'll find their site. They "denied" my rebate claiming I disconnected my blackberry data service (but I never did) I have a strong feeling that they are a fraud. I suggest calling the better business bureau, Costco and your state atty general's fraud division.

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Costco rude and unprofessional behavior

About two months ago while checking out at my local Costco store the cashier and his helper were having a discussion in Spanish while checking me out. I felt that this was rude and unprofessional and after I went home and stewed about it I decided to call their headquarters in Washington and complain as I am not only a member of Costco but a stockholder as well. They apologized and told me that this was against their policy and it would not happen again and I believed them. So for the months that followed I purposely stayed away from any cashiers that looked Hispanic as I did not want it to happen again since I enjoyed shopping at Costco and if it was happening I didn't want to know about it as long as it not happen to me again. So last week I went there to shop and looked for a line where the cashier did not look Hispanic. I was wrong. As soon as I was half way in line The cashier and helper were having a conversation in Spanish and acted like I didn't even exist. When I contacted the company via e-mail and told them I was considering ending my membership what happened next shocked the heck out of me. I recieved a letter from Costco with a check for my $50.00 membership fee and they cancelled my membership. They said in the letter " sorry our employees were unable to meet your satisfaction". Can you believe that a customer that spent more than $5000.00 at Costco so far this year would be thrown out rather than correcting an employee that was violating not only company policy but was rude and unprofessional in any business arena. This tells me how much Costco cares about keeping it's customers.

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J Kwok
Tigard, US
Nov 10, 2009 2:48 am EST

Okay, this comment is a little hard is respond... First off, if you are trying to avoid Hispanic employees. I think that's racist. Second, they canceled your membership because it sounded like that is what you wanted, and you got a FULL refund. Costco did exactly what they were suppose to do. Believe me, they wouldn't want you to leave, but if you tell them that you are considering ending the membership, they won't try to keep you. Afterall, they want you to be happy. The two employees were rude for ignoring you and speaking in Spanish and not including you in the conversation. But what you should've done was to speak to the manager that same day that happened. They would've done something about it. Sorry it didn't work out, but you have to look at the whole picture here. Costco has done nothing wrong. It is you who ended the relationship with Costco.

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jongu
San Jose, US
Nov 01, 2009 2:51 am EST

how much costco stock do you hold?
over 10%?

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Costco rude behavior

I was shocked and very upset with the behavior of this Cashier named Farzana K. at Costco, Sunnyvale, when she insulted me in front of other customers. She called the manager and blocked our membership because I was using my Husband's membership card for the first time for the groceries. I never knew that you are not allowed to do that. But this lady not only lied that this is the second time she told me this but also insulted me by calling and warning me not to come to costco without my husband. Instead of saying it rudely in front of other customers she should have told me the rules and I would never have broken the rules. I never would go to costco again. It is very insulting and humiliating.

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antoinette baker
Atlanta, US
Feb 23, 2015 9:59 pm EST

Costco members no that the cards are not transferrable if you are on the membership bring your card if you say you were told twice you probably was stop making it seems as though the person who probably trying to help you seem as though there being rude when most likely there doing there job it is always one spoil brat that blows the smallest situation in to something big learn how to follow directions

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Costco Poor Product Quality/Customer Service

A couple weeks ago I ordered the Becker Storage Ottoman and just received it yesterday. When I opened the box I was shocked to find the poor quality of the project. The hinges and screws to open the top of the ottoman were broken and the product was not functional at all.

On my purchase order it clearly states "Membership: We will refund your membership fee in full at any time if you are dissatisfied." I called customer service numerous times and every representative denied this.

Thank you Costco for the lies.

Forget ordering from the website, you're much better off with Sams Club or Amazon.

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Costco absurd monetary policy

Costco's whole business model is based on membership. You need to pay a fee to become a member, at which point you are allowed to make purchases at their stores. Sure, okay, fine. I understand that. What I do not understand is why they have a new absurd policy requiring that payment comes ONLY from the members.

Here's what happened: my parents are both Costco members; I am not. Despite this, I have come along with my parents on their trips to Costco in the past, and have made purchases using their membership. In other words, my parents wanted to use the fact that they had a Costco membership to be able to buy me things, but have me pay for them. We have gone several times where my parents simply show the cashier their membership card, and I pay for the items with my own checkbook, and we've done this without a hitch.

...until recently. The last time I went and tried to pay, the cashier refused to take my check because the name did not match with my parent's name on the membership. This was a little bit awkward and embarrassing, as my parents were both standing right there and the relation was obvious, yet the cashier refused to take my payment. My parents had not thought to bring their own checkbook that day either. I asked the clerk WHY it mattered what the name on the check was, but his only reply was that this was policy and he needed to abide by it. (That's not a reason why!)

I e-mailed their corporate customer service, but the only reply I received was this:
"I apologize that this happened. Costco's policy is that only members may purchase items."

The second sentence makes it clear that the apology is completely insincere. Since it seems Costco's true dedication is to uphold obstinate and useless policies and deter potential customers rather than caring about good customer service, I will not be considering a membership there and I would encourage you to similarly do your shopping elsewhere.

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Update by soapergem
Apr 01, 2010 9:06 am EDT

@J Kwok: Actually they wouldn't take debit from me either, even though it's as good as cash, like you said. I offered.

@Jay V: Your analogy doesn't make any sense. You can't compare products and services like they're the same thing. Gold's Gym is a service, and obviously only one person can use that per membership. With Costco, where you're buying products, you're going to get the products one way or the other. Like in my example, we did purchase those products; I just had to have my parents pay for them and then I paid them back afterwards. It was just annoying that they couldn't accept my payment on behalf of my parents directly.

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winnie88
, US
May 26, 2011 8:13 pm EDT

That has always been the policy at Costco...they are now just enforcing it more because too many people have taken advantage of them...in regards to using others' membership cards and returning items!

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Larry A Boles HAS, BC-HIS
Homestead, US
Mar 21, 2011 8:47 pm EDT

Your Costco membership gives your the privledge of shopping at Costco. The benifit of that is you pay less, sometimes a whole lot less then other stores. It is true that the majority of Costcos' profit is from memberships. If Costco were to allow non-members to shop, then they have no need to offer memberships at all. Just raise the prices and be like everyone else. Larry B Kendall, FL

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St.
H, US
Feb 25, 2011 8:25 pm EST

Costco is a membership outlet. The Member is the one who must write the check. Some cashiers will bend the rules but the policy is very clear you must be a member to shop their. So, you must be a member to write checks.

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the customer isn't always right
Honolulu, US
Jul 27, 2010 12:10 am EDT

This has always been costco policy that the member has to make payment. It is in the handbook that is given to every new member. They may bring in 2 people with them, but purchases must be paid by the member. Otherwise people would abuse the policy, which I have witnessed, and bring in family and friends under 1 membership to shop, so they don't have to buy a membership of their own.

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Yringa
, US
Apr 01, 2010 10:45 am EDT

And now I say something! (196 days later)

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Van Jones
Norristown, US
Apr 01, 2010 9:10 am EDT

If the policy is members only, I don't see what the problem is. I'll bet if you purchased a membership that they would accept your payment.

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sharkfit
Springville, US
Apr 01, 2010 1:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is not a new policy. It just so happened that you got the one cashier that actually follows the rules. cowboy up and pay your own way!

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jay v
Washington, US
Dec 16, 2009 10:27 am EST

HUH really? i wish i could go to golds gym on my parents card too. but thats not very fair to the other members now is it? if your shopping there that much. drop the fifty bucks. then you have the freedom to go alone and write as many checks as you want! wow what a concept, maybe thats why its there business model!

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J Kwok
Tigard, US
Nov 11, 2009 11:59 pm EST

Policy is policy, you want to shop there then you have rules to follow, just like everyone else. With that said, Costco does not accept your check has nothing to do with your relations with your parents. If your check bounced or fake, Costco has no way to track you down. For example, if someone pays 10, 000 dollars worth or stuff with a check who isn't a member, and the check is no good. Then Costco just lost 10, 000 dollars. Yet, Costco still has to pay its employees and bills. Which means they have to raise price on many things to make up the loss. They are doing this is protect themselves and their members. But if the member's pay bounced, they can block their account until they pay for the last transaction. You, as a non member, cannot pay with check or credit. But they will take debit or cash from you as they are both instant payment that cannot be a scam. I hope this clears things up a bit for you.

I think it's great that you pay for your parents' membership and their expense at Costco. But you still have to follow the rules.

P.S. - Costco makes 6 - 15% on all items they sell, except for tires and food from food court which they do not make any money at all. That 6 - 15% is used to pay bills and such. If they want to stay in business, then it is important for them to make sure everyone is following the policy. Costco is sucessful because of that reason.

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Yringa
, US
Sep 16, 2009 4:23 pm EDT

I will never set foot in this sad excuse for a grocery store!

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Costco disrespect, rudeness and harassment

I went yo costco to buy supplies for my parents business. At the time my grandpa was diagnosed with cancer and my dad had to leave out-of-state, so i was in charge of the business. I went to Costco in Redwood City, the same one I have been going to since I was 5. i proceeded to the checkout line and handed them my moms Costco card. They rejected it and took it away, at that instant i immediately grab the card back from the supervisor. Next they sent out security named JULIO and then he GRABBED me and I shook him off and was heading towards the exit. While I was WALKING OUT of the store he starts to shouts comments about me and told me "COME BACK WITH YOUR HOMIES AND WE'LL SETTLE THIS." I was amazed on how they would disrespect me and embarrassed me when our family has been shopping at costco for more than 18 years. After that incident, my dad paid for a Costco business membership for me. The first time I went to costco to buy supplies, I started to feel funny inside the store, it felt like someone was watching me, my every move. I didn't go to Costco to steal or cause trouble, I went to costco to buy supplies. I was being followed in the store for no reason. When i left the store i turned around and saw the same security guard JULIO following me and i proceeded to git into my car, i pulled out and JULIO was apparently trying to hit my car with his fist! YES! he tried to PUNCH MY CAR! He stood in the middle of the parking lot yelling out profanities and racist comments about me! A week later my friend that works at Costco told me that they were watching me everytime I went into the store, "theres about 3 or 4 people watching you" he said. A few days later a had a certified letter from Costco refunding my dads money from the Costco membership. The letter stated that i was not allowed at any Costco in the U.S.? My parents had their family lawyer to intervene. He went to Costco In REDWOOD CITY CA and they didn't want to speak to him. I later found out JULIO was later fired a few months after my incident due to VIOLENCE to another customer wher he punched him in the face for no reason. My parents are giving me the business but I know that Costco has good prices but HORRIBLE CUSTOMER SERVICE. I called the Headquarters in the Northern District Mr. John Booth and he said "you owe an apology." APLOLOGY FOR WHAT? I DIDN'T DO ANYTHING EXCEPT TRY TO BRING BUSINESS TO COSTCO! I didn't go there to start trouble or steal anything. I am 22 years old and I think it offends people that a person my age has their own business. I've been going there for years until they started to treat me disrespectfully! I'm never going back to Costco and i tell people not to shop there and I'm speculating about starting an non-profit organization against Costco Corp. PACC (PEOPLE AGAINST COSTCO CORPORATION) I'M NEVER LETTING COSTCO TOUCH MY MONEY AGAIN. THEY ARE NOT PROFESSIONAL BECAUSE THERE NOT RETURNING MY CALLS AND I HAVE WRITTEN A FEW LETTERS BUT NO ANSWER.

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JM01
, US
Feb 27, 2017 3:31 pm EST

Rude employee was disrespected today. By this person.

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wowkidding
, US
Mar 10, 2011 4:26 pm EST

How can you say Costco employees are not very smart? Do you know them all? Sounds to me like you're ignorant.

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Regina08
, US
Dec 19, 2010 8:17 pm EST

Costco employees are not very smart.

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HateCostco650
Redwood city, US
Nov 30, 2009 10:28 am EST

Bad experience? More like 5 bad experiences, after the 5th time its for real. They should be treating me with respect when i walk into the store. Costco is NOT the best! Small business make up in 90% of business in america and ther'ye taking business away from the mom and pop stores. Just wait rayy until they disrespect you. I AM NOT SERVEING ANY COSTCO EMPLOYEES AT MY STORE! IF THEY DO COME INTO MY BUSINESS I'M GONNA TREAT THEM WITH DISRECPECT AND &$:)(&(&**#%! Already do anyways! Dont worry! Aint going in there anymore!

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rayy
Grand Junction, US
Sep 27, 2009 11:39 pm EDT

coscos is the best.. if you had a BAD EXPERIENCE WITH COSCOS IT MIGHT HAVE BEEN YOUR FAULT.. i say this because we have dealt with them for years and i tell you this they are the best. we moved to grand junction co 12 months ago...no coscos i ask no..no...ohno..now what do i do, , okay safeway .oh no...albertsons...hell no.. city market no gripe they are just a great store..always willing to help you and a great store..please come here.SAVE ME..SAVE ME

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Costco baaaad customer service!

To improve on their customer service at Richmond, CA #482. Sunday 09/13/09 I purchased a Cinemark Tickets. I waited in line at customer service pick-up, I was the only person in line. This lady name "Jane" (white female, in her late 60's, orange hair) whose was standing right in front me doing something in the counter right next to pick-up area. There was another counter by the pick-up area are couple of staffs doing nothing just standing. Didn't even had the courtesy to ask if I need something or am I being help. My husband went to restroom while me waiting for somebody to help me, after 10minutes of waiting my husband got back from restroom asking me if somebody help me. I said no, I am still waiting. Finally "Jane" overheard me talking to my husband complaining I am still not being help, she looked at me and said do you have a pick-up?, of course I was a bit agitated when I responded to her due to the fact that she already saw me and still pretending she did not see me. She gave me an attitude (inappropriate gesture) with her eyes rolled up and said "Well I am only asking! I was stunned in awe asking myself why is this lady misbehaving! Where is the courtesy and good customer service! I was really hyped up and started yelling at her saying I pay my annual dues. Me and my family comes her every week and spend a lot of money at least $250-300 dollars and this is the crap service that I get! Unbelievable! I am sorry but you are one rude old lady, as much as I respect elder people, I have no respect with people who are rude to me. She was just smiling with smirk. When I saw that reaction, my blood pressure went up and called her stupid lady! The staff reacted to me like you have no right calling her that! This guy Alexander saying that's enough! Salamat po!(sounded like he was mocking my dialect in Filipino). I reacted more due to the fact that she didn't even apologize. Alexander came to and said "I am only going to ask you once to lower down your voice and stop yelling. My husband said you guys didn't even apologized and you reacted to my wife instead of knowing what is the root of this, I wouldn't reacted this bad, if this lady (Jane) was nice to me. If she only let me know that "mam somebody will be with you shortly" or "as soon as I am done with this I will be with you shortly" then, at least I know that I am not ignored, that I will feel valued as a customer" but instead they treated you like a crap, like I'm supposed to be lucky because I go to their store. I have complained so, many times on that store but I don't see any improvements at all with their customer service. Even if you complained to the store manager, you will still feel ignored. The manager won't even listen to you, the gesture like is I have no time for this drama, don't you have better things to do?, I worked so hard for my money and I want to be treated like a valued customer if I go to your store. Why is it that they are the only store who has a very bad customer service? In other locations like San Leandro #118, Santa Clara, even in Monterey CA, or Las Vegas, I am satisfied with their customer service. I wouldn't be surprise if the customers stopped going to their store due to very poor in good customer service. I could have gone to other store, who is less stress because it's more personal and plus I don't have to spend that much money and I know that I will be taken good care off. I can go on and on with all the bad customer service that I experienced or observed in this store. I hope some higher authority of Costco will do something about this. Give your staff an annual training about good customer service, how to handle an irate customer. Once a year remind them how to value their customers, how to handle a situation like that. Customer won't be misbehaving if we are treated nicely!

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J Kwok
Tigard, US
Nov 11, 2009 3:50 am EST

Well, I wasn't there so I couldn't see the whole situation. But it sounded like you are over reacting a bit. Yes, they should've approached you and see if you needed help... But at the same time, they probably thought that you were waiting on someone and didn't realize you needed a pickup item. She approached you after overhearing you complaint to your husband. She asked you a simple question. It may be very obvious. But you shouldn't have loose your temper. Your expectation is way too high. I am sorry, but while it is easy to blame on others, sometimes you have to look at yourself first. If you were a little nicer to the lady, everything would've gone much smoother. Or if you waited for a couple minutes, and there are two people standing there doing there, you can ask them for help instead of playing the waiting game and see how long you can hold your temper. You have no idea how diffcult how Costco members can be. In fact, about 80% of them are rude and unreasonable. So not everyday, everyone is at the warehouse is in a good mood. You just have to be the bigger person by being nice and put a smile on your face, I promise you that you will get treated a lot better (even if not on the same day).

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jongu
San Jose, US
Nov 01, 2009 2:43 am EST

Hi there, so I hope you will forever beyond this point and on learn that Costco's "GOOD" employement system is build on giving rights to employee to harrass naive and loyal customers. Read up my experience here: Costco — bad customer server chronical!

Hope you'll feel better.

Best Wishes,

jon

PS: And if you ever came down to San Jose area, I suggest you NEVER go to the Lawrence + Kifer Costco.

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4:09 am EDT
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Costco missing mattress

I bought a bed and all the accessories from costco.con The accessories arrived with no problems. About 2 weeks later I receive a call from "Home Direct" saying that my mattress will be delivered tomorrow and that they will call me back later in the day to give me a 4 hour delivery window. I received no call that day, or the next day, or the next day. I called this "Home Direct" and got an answering machine. I left a message but no one ever returned my calls. The cost of the mattress was $1500! I contemplated calling the police and reporting it as stolen.

I am still waiting for my mattress! I will try to get a refund and if that doesn't work, a lawyer(there goes 40%). I do not recommend buying a mattress from costco.com! Mattress accessories, yes. Mattress, no.

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6:11 pm EDT
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Costco bad customer service

As a Costco member for many years, my shopping experience is always satisfying until today. I went to your warehouse at 5900 Rodeo Drive, Mississauga for a refund. M family and I lined up for about 20 minutes and when an associate was just available for us, another associate named Reem, brang and lady right in front of us. She told us that this lady was in the wrong line so she should be next. We were extremely upset and told the associate who was going to serve us we should be next. Reem was beside the associate and asked us what was wrong. I told her she shouldn't have suddenly placed another person right in front of us in line since everyone has to wait for a long time. She told us that the customer had waited for a couple of hours in a very rude way. We told her we were a customer too and she should treat us nicely. Then she snatched her name tag off her shirt and threw it to us. As a customer, should Costco's customer service treat us with that much disrespect?!

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dun
Mississauga, CA
Nov 08, 2009 8:09 pm EST

my son and me were in heartland today(Nov.8, 2009) to return an item, ah.. i dont want to say more, that old lady name beverley, that ###, she is racist, how did costco let that such human ? she is? in the customer service ? she talk too much, no meaning, that b..., tell her to look at sabrina, the girl with a rose on her hair the other day that i met, she is wonderful, tell that beverly to go home, and that witch that stand beside her, name Nat...something like that, they are ### and witch, come and yell at me, go home and hide under the table

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lely
, CA
Sep 13, 2009 7:54 pm EDT

i was at Costco at heartland centre to get a refund on Sept. 10, 2009, around 7:oo pm, i was served by a very very nice girl with a rose on her hair, i looked at her name tag, she is Sabrina,
i rush her around for this and for that, she still smile and reply so nicely to me, she is wonderful, this is the way customer service staff should be, good job and so professional.

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costcohelp320
hillside, US
Sep 04, 2009 12:50 am EDT

One of our goals is to take care of our members and as i understand that's what they were trying to do with that member who was waiting for a long time. However, you should have been approached and it should ahve been explained to you the reason why they were going to take care of that member before they took care of you and im sure you would understand.
Now, she went agaisnt all that Costco stands for when the name tag was throwned at you. A manager should have been called and made aware of what just happened. We apologize for the rudness and disrespect.

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

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