Costco

I recently purchased another home in CA and tried to add it under my AmFAM umbrella insurance and they said they could not add it as the underlying insurance on that property did not meet their standards (Am Best rated) . They then said they would have to cancel my Umbrella insurance. This then caused my auto insurance and home owner insurance to go up (also with Connect -AmFam) as there is a discount associated with them being the same family.

What a catch 22!

Bill

PS- I got umbrella insurance for all my homes though GEICO and did not have to change the underlying insurance for the CA property.

Purchased a kayak from Costco today . Brought it home ,unpacked it to find

no paddle , no Snap on bag or foam car rack . The box was already on a cart in the isle and it had been pulled open but thought everything must of been inside . Not ! Is there anyway other than returning the kayak to get those pieces ? These are hard to find ! Please let me know what to do .

Regards Greg Mcgillivray

I purchased lenovo laptop and the hinge broke recently. i reached customer service and they sent me an email with reference code and said we will send a box to send the laptop and with in 10 business days we will diagnose and send you the repaired laptop back to you.

The game of ignore started looks like. i received an email but no box for next 4 days. i called the [protected] and agent said they can't help directly as the request is with dispatch team. they can only send message. to say this agent took 30min phone call. after that i called [protected] agent said, ok i created label now you will get the tracking number early next week. not sure when?

This is such a bad experience with Costco. to do their job we need to remind and follow-up. now i am totally scared with timelines. to get the box its such a longtime. how much time they take it to repair? and do they really do a good job? and when they send me? i will update further. But very disappointing experience with Costco services

2-5-2022 For the past year if I eat nuts purchased from costco the next day I have severe stomach cramps the next day. I do not have a nut allergy I’m 54 and have always been fine eating any kind of nut. I recently had planters mixed nuts purchased at Walmart and no stomach issues. Last time I had stomach problems I had consumed nuts from Costco.

I ordered winter tires that were on sale november 11 which they were ordering in and would get in touch with me when they were in.. A month later I phoned as I had not been contacted. Its now snowing out. Of course no on would answer as they were busy with customers. I talked to admin and got so many excuses and they said there service people were all busy with customers. My reply well I am a customer. I don t live near costco so I can't just go over. Another question did you order them on line or in the store. I would suggest no on should order online. The bottom line that after phoning and talking to anyone that would listen and they would get me my tires at the same price I find they returned my money to my credit card and no tires or even a phone call. I guess my business is not important.

Respectfully addressed to the Costco management team:

I am writing to express my complete and utter disgust with recent news regarding the requirement for Costco members to present proof of vaccination in order to enter your stores in the province of Québec. While this policy doesn't affect me at this time, I know a large number of people who it will affect. There are people who have chosen not to (and others who cannot) receive the COVID-19 series of inoculations, and in my estimation, their arguments are perfectly reasonable.
The outcome that is guaranteed by your forthcoming policy will not be an increase in safety, but rather, an increase in social tensions and divisions. The precedent this will set will certainly trickle into smaller businesses, aggravating tensions even further. The policy is un-Canadian, and frankly it's immoral and unethical.

People in this country have a right to self-determination and a right to follow their conscience regarding whether or not they wish to engage with the COVID-19 vaccines or any other medical treatment for that matter. It's completely dependent on their circumstances. It is a health choice. Certainly Costco has no quarrels about selling jumbo sized bags and boxes of artery clogging junk food, so why all of a sudden take such a firm stance on a different health matter that pertains to personal choice? For some, the risk of taking these vaccines is acceptable. For others it is not. What is certain is that the consequence of such a decision should not be bound to one's ability to access basic goods or services that ought to be made available equally to all Canadians.

The choice to comply with government mandates is just that, a CHOICE. Government mandates are NOT an excuse to discriminate against your paying members.

I will seriously reconsider keeping my Costco membership should you wish to go through with this policy. Although I enjoy certain benefits of shopping at your store, I will not put up with any bullying and discrimination of this kind regardless of the perceived membership benefits.

I am asking that you seriously consider which side of history you wish to be on.

I live in Ontario but will not support what you are doing to our fellow Canadians

Sincerely,

Damase Charlebois
Membership # [protected]
Executive Member for over 22 years

The reality is Costco can give a sh** less about this review and your complaints. I guess CITI was the only bottom of the barrel sludge Costco could convince to do business with them. It's embarrassing as it is shocking. The world-famous Costco? That's the best they could do. Lmao yikes. Citi is pure trash. I gave them a chance by creating personal and business accounts, etc. It was all a living nightmare. Their disputes are a hit and miss. I bought an ice cream maker from www.myradbox.com only to find out it's a scam site from China. A fake label was created and reported to the China Postal service but nothing was sent. Just "order ready" for months. 3 months later I disputed it and CITI said I'm responsible because the Merchant provided documentation. Dafuk? I'm in the wrong business. Imagine any other business, such as Amazon, where you contact support and say Hey, the merchant just created a shipping label and never mailed it. They would NEVER say, well it's your responsibility now. You'd get refunded immediately. I also had another dispute with Lexington Law Firm, ( I have perfect credit, just needed 1 dispute resolved) another scam company who charged me for a credit report I never agreed to and canceled on the same phone call... and even the BBB Dispute the company said they would refund it. What does it do? Reverses the initial credit and says in response and refuses to refund me even after given proof of their statement to refund. Who he F is Citi to be pulling this garbage. There's zero accountability for these banks, and the bottom-feeding CITI Bank is the Bank of Choice for the "prestigious" Costco that values "Customer Service". Wow. Just Wow. Actions speak louder than words. The fact they have used CITI and refuse to hold them accountable at any level is beyond disgusting.

Pharmacy chose to only fill the 90 tablet prescription with 30. Then did not explain to my wife when she picked it up. Instead told her she was saving money by using the costco price instead of the good rx coupon. We paid almost double the amount per tablet. Although I only take about 9 tablets per month, their reasoning that I could take too much makes no sense. Using their logic of I could take the 30 tablets in one day. Therefore they should have only given me 2 tablets for safety sake. rx#6286098 dob 1-7-58. Steven Eagle [protected]

This is not a complaint, but I can't find anywhere else to ask this question. I am in the market for car insurance, but when I look up the car insurance company used by Costco, the web shows they are rated deficient in customer service. Are you aware of this issue? I'm going to research AARP's insurance offer because Hartford is rated with top customer service.

On December 17, 2021, I contacted Costco/CitiBank customer service regarding an issue with my newly issued (original card lost) Cosco/CitiBank credit card. I received this card on December 16th and immediately had it activated.
When I attempted to use it at Costco on the 17th, it was denied as the credit card number was incorrect. Costco customer service was wonderful and very helpful and immediately issued me a new number. They then asked me to phone Costco/CitiClub and report the credit card I received on the 16th was incorrect and ask that a new card with the new number be issued and mailed to me.
I was connected to "Paul" in CitiBank customer service. When I tried to explain my problem, he interrupted me to tell me the card CitiBank sent me had the last four digits of 5913 instead of the one I had in my hand. The one I possessed had a completely different number and was the one received by me the day before... the only card I possessed! Paul was rude, disrespectful and extremely unprofessional. Paul is not the quality of person to represent Citi/Bank nor Costco. Paul should be placed in a job with no customer contact whatsoever.

In early December, 2021, I purchased gas. I went directly home and a quarter mile from my home my car started sputtering and shaking. I made it home and on Saturday we drove my car to Ford. Ford said there was 90% water in my gas. My car was running fine prior to me filling up with gas at Costco. I filed a complaint with Costco and was contacted by Gallagher Bassett and was told they would research. Gallagher Bassett called back and informed me they tested their gas and everything was fine and there had been no other complaints. I asked for a supervisor's name and then left the supervisor a message asking for a copy of these reports that had been ran on their gas and to this date I have not heard back from anyone. I have left 3 messages for Gallagher Bassett's supervisor and as of yet heard nothing. Has anyone else had problems with Costco gas?

I am done with you. not allowing me to put items in personal shopping bags but people can touch packages, clothes, freezer handles etc? Because of a flu. And not allowing mask exemptions, rude employees who yell at customers after fainting from wearing the mask instead of "can I help you?". You've contributed to the constant fear and division by allowing your staff to treat people like this.

The complaint is about Citicard Website and lack of customer service. I changed our bank account for autopay and received a message that it was successful, although it said Status Unconfirmed. I tried to find out what that meant, but Citicard only offers "Chat" and it kept giving me irrelevant information. I tried to find a customer service phone number and it is not listed on the website. The website requires you to make an appointment to talk a representative. I scheduled an appointment for the next day. No one ever called. I then got an alert from Citicard that minimum payment is due the next day and I needed to make a payment. I tried to make a payment, but it kept telling me my account was unconfirmed. I finally got a phone # from back of card. Then it took me 25 options to listen to and get a live person on the phone. He could not see that any payments had been made with autopay although it was set up. He walked me through making another payment and it posted, but still did not show in my bank account. It is obvious that Citicard does not want customers to call them and make it as difficult as possible. I would drop them if it was not our Costco Card. I hope Costco changes from them soon and gets a company that believes in customer service, even if only half as much as Costco does.

My wife and I shopped several online sites and local shops for a new mattress. We settled on Costco because we felt with their reputation, the product and service would be top notch. BOY, were we wrong. After our 'discount'?, the price of the mattress was competitive to a few other options. We read through all of the FAQs on the Costco site regarding purchasing a mattress. Specifically, we wanted to make sure they not only would deliver our mattress to our home, but take away the old one. WRONG ON BOTH!
After we placed our order and confirmed the delivery date, we were informed that their local delivery service will only bring the new mattress to the front door of our condominium building and will not take the old mattresses. What a scam. Now the so called 'discount' we received on the mattress will be mostly wiped out by the $75 we now need to pay to have the mattress disposed of. DO NOT ORDER ANY MATTRESS FROM COSTCO UNLESS YOU ARE OK WITH THIS LEVEL OF SERVICE.

I purchased a set of the above on order no [protected] and was trilled with them so order 2 sets for my daughters as Christmas present.
I went to heat up some leftovers in the small frying pan and while using it, it fell of the cooker and nearly scalded me luckily it was not too hot but still had to drop it in the floor. it seem that the weight of the handles is heavy than the pan which is why it toppled over. I will not be using the small frying pan again and am very weary of the rest know.

I have returned both set that I order for my daughters because I don't want the same thing to happen to them or even worse god for bid.

What a scam, paid for 2 TV warranties and can't access my account via Allstate warranty service. Called and spoke with Costco Rep, gave me wrong number, looked up number via warranty receipt. Registered as instructed and could not locate my accounts.
Do not buy warranty from Costco, it is outsourced 3rd party crap.