Costco review: Citi visa card dispute against mastermind care

My wife has been trying to dispute a purchase with CITI since August 8th, 2021. The purchase was for $14, 600 to Mastermind Care in Margate, Fl. It was for mental health treatment for our adult daughter. Our receipt said 30 day/night treatment with community housing. It had a sub-note that it was non-refundable. What we didn't know was Mastermind Care's Business Manager and spouse of the CEO is a convicted felon for patient brokering. Joaquin Barreda is on probation until 2027. Our daughter arrived in the late afternoon of July 15th, 2021. By July 20th Mastermind Care Baker Acted her (forced commitment to a psychiatric hospital), providing only 3 days of counseling and 5 nights of stay. Mastermind Care's documentation shows she was discharged on 07/23/2021, but actually, she did not arrive back at the facility until the end of the 27th. On July 28th they sent her to another location. SO WE DID NOT GET THE SERVICES WE PAID FOR. We attempted to get a refund, no luck. We attempted a dispute with CITI, no luck. CITI reopened the dispute they messed up the first time and within days told us the merchant denied the dispute. The merchant didn't even have time to gather documentation. They said our daughter violated their rules. Yet, our daughter was in the hospital with a psychotic break, how could she violate the rules. So it seems CITI believes a felon over a customer. I wish COSTCO would go back to AMEX!

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