Menu
For Business Write a review File a complaint
Costa Coffee

Costa Coffee review: Staff attitude

S
Author of the review
10:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I attended Costa Coffee today,at Low Fell Gateshead,with my wife,and she went to the counter,and ordered two coffees,and two sandwiches.She retrurned to the table,and said they were bringing the food over.I heard someone shouting "two coffees and two sandwiches"and I said I think that's our order.My wife went and collected these,and about 1/2 hour later.two young lady assistants marched up to our table,and announced,in full view of everyone,that my wife was "rude"to them,and we had to finish our meal,and not come back.My wife is not well,and has mental health problems,and they said she had "demanded"they bring the food over.I was a manager for 30 years,and am NOT prepared to be lectured,in public,by two young girls,who were far to full of their own importance.I f they had worked for me,they wouldn't last 5 minutes.I went to the counter,and told them that i didn't appreciate their attitude,and I was annoyed,and did tell the male server to mind his own business.I TOLD THEM THAT HOW DARE THEY TALK TO ME LIKE THAT,AND THE OTHER ONE THREATENED TO CALL THE POLICE ! You may accept cheek from opinionated children,but I DON'T.

Desired outcome: A change in attitude,proper customer service,and an apology.How dare they talk to us like this.Disgraceful.

More Costa Coffee reviews & complaints

Costa Coffee - accused of theft
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Costa Coffee - service / staff 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Costa Coffee - service and hygiene 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Costa Coffee - uncleanliness & bad attitude staff
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Costa Coffee - extra charges
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
  1. Costa Coffee Contacts

  2. Costa Coffee phone numbers
    +44 333 003 5883
    +44 333 003 5883
    Click up if you have successfully reached Costa Coffee by calling +44 333 003 5883 phone number 104 104 users reported that they have successfully reached Costa Coffee by calling +44 333 003 5883 phone number Click down if you have unsuccessfully reached Costa Coffee by calling +44 333 003 5883 phone number 215 215 users reported that they have UNsuccessfully reached Costa Coffee by calling +44 333 003 5883 phone number
    Customer Service
  3. Costa Coffee emails
  4. Costa Coffee address
    Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, LU55YG, United Kingdom
  5. Costa Coffee social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 20, 2024