Costa Coffee review: Rude Staff 31

Her attitude might have been cold towards you. However, dealing with indecisive and change-their-mind customers is quite frustrating. Her only fault was that she let it show. But to be honest, why not just stick to what you order or decide better?

I have been complaining for our wifi for how many months now. They would schedule a technician but they never came.. NEVER!

Disgraceful no customer service like a conveyor belt expensive poor value

I bought two sandwiches from the store and when i ate one of them it was tasting like rotten one. When i complained about it at the counter she refused to accept my complaint and literally misbehaved. This kind of service, i have never seen on any costa outlet. I'm a frequent visitor of costa outlet and seek a resolution of this.

Costa Cramlington has the worst manger I have encountered. He shows no customer service, shouting at female customers and colleagues. This abusive, sexist behaviour is not acceptable in any situation. I hope this is rectified urgently.

Served STONE COLD at the Delhi airport arrival hall...

Tried to use my gift card and it was refused.
Very embarrassing situation to put the customer in. Especially as it's a known issue with staff? And to be just given a phone number and told..." just call them...we cant do anything"
Not really acceptable is it?
Tried calling the number given. And was waiting for ten minutes...eventually gave up.

It appears the helpers and the cashier at Costa Coffee at the airport is more bothered to announce the bill amount rather than focusing on the need of the customer. He doesn't give 2 cents to understanding the order and is trying to rush customers.

I won't be buying fromCosta Coffee again in India

I have made a complaint several days ago and would like to know why I have not received a response

Because of this I have had to put it on trust pilot

Also why is customer service not available by phone

Cheryl Walder

Please phone my on

[protected]

17/09/22 11:45 Selby drive through

I asked for a hot chocolate from the maple hazelnut range and was told there wasn’t any. I said I would wait for the advert to come back round on the screen and pick a different one from the maple hazelnut nut range. I chose one to then told there weren’t any of the maple hazelnut range. Not good enough

Went in to Barnsley Road Costa Coffee in Sheffield at 10:40 this morning. Saw the offer of Bacon Sandwich and coffee for £2. Ordered 2 for takeaway. . On checking my transactions later, found that I had been charged £10:30.

my wife and i have been having your coffee from your old machines for a very long time and have always enjoyed them ,however since the new machines have been installed the coffee is tasteless and very week.

can you explain why .

all the machines are in Norwich.

I look forward to hear from you .

Many thank Mike Ash

Hello

i went to the costa elstree and borehamwood station

the man was rude to me i was going to buy a latte

he was dismissive and shouting very hostile

i would appreciate the managers to address

the elstree and borehamwood station costa

most costa around the country are good

thank you

steve mannering

Teesside Park store 1.45pm bought above products all live in different households but 2 hrs after drinking these we all started to feel sick and then have gone on to have sickness and diahorea. The only link is the drinks as we didn’t eat anything.

in the last weeks on going to my regular Costa customers have brought dogs with them these are not guide dogs what is your policy on this as I was under the impression that dogs in general were not allowed in food establishments

I have purchased large tea to go and asked extra tea bag at your north end Portsmouth store and I was told I have to pay for the two teas so was billed £ 4.50

Despite complaining via feedback over conduct of male server called James, not even an apology was given due to James's attempts to o recharge me. Despite me challenging him on this. Costa Customer Service (term used very loosely) then deleted my account without my permission and I lost free birthday treat. Timing of this seems like they were being spiteful. Stay away for your own sanity's sake and if you don't want to be overcharged during a cost of living crisis store is Pentwyn Cardiff

Often use your machines- used one in co-op in Aylesbury - for hot chocolate. Didn’t check it- why would I when used to getting them.

But when got to drink it one was I would say 99.9%milk if not 100% I have photos - I had bought to have at football club. So only found out then. Otherwise would have taken it back in.

On two occasions including today 24th November 2022 my card has been refused due to non acceptance of my usual password. A new password was promised to be sent by e mail. NOTHING HAS ARRIVED.

I use the Costa Coffee App and it said if I passed the code IVIFE onto a friend and they downloaded the app and started to use it, myself and them would be awarded 5 beans each, however on 11th December my friend and I went for coffee in our local Costa Coffee and never got these beans, is this just a scam to get people to use your app?

15:30. Ordered a large latte and a white Americano with whole milk through the ubereats app from Charlton in Manchester, to be delivered whilst working. Latte and black americano delivered.

No phone number to rectify mistake. No information on collecting points for Costa purchase.

I purchased costa coffe pods from Iceland " Greenock " they were Dolce Gusto compatible but Ive wasted '50% so far , the pods are bot bursting properly & very hot water is being sprayed outward not only is this dangerous but costly , each box containing 16 pods so far I have went through 4 boxes please reply in this matter .

Thankyou

Ian Dominick.

Went for breakfast coffee and toast with my husband the bread wasn’t toasted just dried warm bread and the coffee cold queues a mile long so couldn’t complain as incredibly busy this happened today 29/03/23 around 9 am at Tescos in Threebridges Crawley costas

have been to three costas near me to get a form for a costa card

told have to use asmart phne which i dont own

have a land line telephone [protected]

rang customer services several times they do not answer the phone

Broken fridge…..so no sandwiches/ roll

Dishwasher broken? So no cups only take out ones

Staff didn’t seam bothered about not being able to offer basic service

Basically waste of time to visit

Very dissapointing will find Starbucks in future

Morning i recently went to the nuneaton ropewalk store for a coffee any the seating is in terrible condition rips and dirty seating im not impressed with it at all on the 1st june 2023 at 1215 pm

I haven't received my birthday Free coffee

Please call Me today at 10.30am or 1.30pm

i want to remy costa coffee card in branch my full name is philip micheal carson

Hello I’m not happy you have changed the costa coffee pods to all in one the drink does not taste the same what so ever it’s of very poor quality and half a cup ! Where can I purchase the old Costa coffee pods in latte !

Iv attached a picture

my wife and i visited your outlet in rochester kent today and were taken back by the price of a small latte it was over double than a mcdonalds and gregg,we will not be having coffee at costa anymore.

I visit the shop on many occasions on a week about 10 times from all 4 in centre within 1 mile. I came in on the 16 Nov 24 and open the door and it ripped through my cloud left footwear. clearly a fault with sharp corner all been captured my video from shop. I have email Peter area manager 3 times no reply. very disappointed as i was told 4 months