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Costa Coffee
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1.2 499 Reviews

Costa Coffee Complaints Summary

32 Resolved
467 Unresolved
Our verdict: If considering services from Costa Coffee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Costa Coffee reviews & complaints 499

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7:20 pm EST
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Costa Coffee treated rudely

I am disabled and rarely get to go out but my wife takes me twice a week into town so im not stuck in the house all day and we go for a coffee and not only is there an atmosphere between staff e.g slamming about.slagging off and generallt being rude to1 staff member which i dont wish to say who incase they find out and gang up more on her.i have been asked very rudely "how can i afford to go in twice a week when she works and she could.nt afford to.i was very offended by this and would like some kind of chastisement being put into place please as this is unacceptable.if you could let me know what happens with this complaint it would be much apprieciated.many thanks chris

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Update by chris paylor
Jan 17, 2013 4:11 pm EST

Tasha 12 please dont think your clever...the last thing on my mind was if my spelling was correct when i wrote my complaint...if you have'nt got anything constructive to say dont say anything at all

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Totoro.
London, GB
May 24, 2013 5:53 pm EDT

It seems like you are a caring and kind person. How they treated you (comments) was wrong and might get them into a lot of trouble. If you wish to take this further, contact Costa via email, they seem to be taking complaints very seriously.

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7:44 pm EST
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Costa Coffee very rude staff with very rude manner

We went to costa coffee at Yorkshire outlet on 27 November 2012. My mate love the hot chocolate there much. She never want to have any of hot chocolate from any where else thn Costa. Unfortunately, we went there and the guy who served us was very rude in manner and he seem like so so races. Firstly we thought, it was not.But what happen is, my mate order her drink and before she pay..she told the guy, "please do me a nice hot chocolate yah". Cos she was specially come justt for enjoying costa drink and she was a right supportive customer of costa. But tht guy asking my mate, where she from. She told him From edenthopre. And he said to my mate, u should go back there to find some where else there tht u think they should make u nice coffee...This was so rude. We didn't said anything rude to him..Just only want to make sure they will do her a nice hot chocolate. Anyways, my mate still order it and myself order a cappuccino instead. We went to sit down. My mate drink her hot chocolate but she feel was not right..Cos it was not hot. I try my one, cappuccino...tht was hot hot.. Thn I went to the counter and I asked one of the female staff. She called Katie. She was so lovely and kind. I justt asking her whether she can warm the hot chocolate up for me. But she do the new one for me instead. But tht guy(male staff) come Thur and asked Katie, what i want. I know I am Chinese but I am BBC here. So unpolited of him...saying that we been sitting there for 15min ..tht why our drink should cold. But we just been there not more thn 10min. The cappuccino I have was nice and hot .Thn i asked him ..if u don't believed its, just tasted my cappuccino. If tht hot..that mean urs problem. Anyways, the was he staring at me and the was he said ..was so rude and i feel i being race cos I am Chinese not English? I know its sound abit rude here. But why i have to paid for being like mentally abuse and races?For making sure I am wrong. I saw him grate every tables that same skin colour with him . But when he walk toward my tables..he being so rude on the way he looking as us. We feel really uncomfortable. My mate ask one of the staff to have a chat with the manager on duty. The staff, I think his called Brad was so polite and nice. He apologised for him that he shouldn't have to . And he try to solve the problem. But however, why they have to employ a person, who never know how to respect they customer. I think the rude guys called James or? Really cant see his name taped. But i think when ask Katie or Brad who on duty that day, I think they might know who I might be mentioned about. We r living together in same country even though different culture but we r British. Status was same . Why just because me and my mate was different skin colour from him..That we being treat like tht. We wont be going to that place anymore!So so disappointed on the services that I get there. One of the staff was rude will spoilt the entire services of the shops.

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Totoro.
London, GB
May 24, 2013 5:58 pm EDT

That is not acceptable at all. You should contact Managing Director for this matter. Make James pay for his racism.

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1:34 pm EDT
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Costa Coffee cleanliness

Since I started University in Newcastle I have been regularly visiting the Costa on Northumberland Street and every time I have been there I have walked in to be welcomed by tables covered in trays, cups, spills etc... And not only this, but there was no-one actually on-task clearing the tables. Now, on a rare occasion I could understand this but this has been the case on multiple occasions - clearly someone is not allocating the task of clearing up to a member of staff. Today I even cleared my own table because the only seats in the shop that were available were piled up high of rubbish and dirty plates and cups etc...

One other thing I have to add is why on earth do Costa continue to serve customers past the bar itself. In the store on Northumberland Street in Newcastle that I visit the queue was once out the door, staff seemed to be struggling with the amount of orders coming in and customers were confused by who had been served, who had paid and where their food and drinks were. Frankly, this makes no sense as I would rather wait in the queue, get my items quicker and have a table to sit at!

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Kristiyan Krastev
, US
Jan 27, 2016 5:12 pm EST

You cannot allocate someone on cleaning duty if everyone is busy. If it's a busy place and you go there during busy times, then tables will be dirty as there won't be anyone who can clean them. It is the managers fault for not hiring an extra staff to be around, when it's busy so that one can clean tables and dishwash etc. and the rest can be on till, coffee machine etc.

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shema khatun
essex, GB
Dec 12, 2012 9:48 am EST

i am a regular customer, always go in for my morning coffee. on Monday i decided to go in after work where i was not greeted in any way. the lady that served me threw the change back in my hand no eye contact at all and also my coffee was only Luke warm not hot as it should be.i do hope someone will look into this and not ignore me.thanks

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9:07 am EDT
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Costa Coffee innapropriate comments

I have visted costa coffee in malton only a handful of times, and I can not fault the girls who work there, so lovely and chatty and make me a great coffee, however on 3 occassions over the last few months I have been served by (As state on the receipt) "mikg", each time he has served me I have been subject to inapproprite comments from him. He has commented on my "low cut top" whilst staring at my chest, and even commented on my chest. Not appropriate. I have talked to a number of other women who have also had the same issue with this man, one of whom has put in 2 commplaints to head office about him, I guess nothing is being done about how he speaks to his customers. Very rude!

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5:46 am EDT
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Costa Coffee very slippy floor

im a regular costomer at costa coffee but it was the first time i had been in to the shop in bridgnorth as i usally go to the costas in wolverhampton. it was on the 21st of sept this year i had got feed up of waiting to be served as the staff didnt seem to be in a rush to serve anyone i turned to walk out of the shop took a few steps and slipped on the floor i landed quite badly on my right side and had to be helped up by i eldrly ladie and a middli aged man i was very shook up they both said that floor was slippy no staff came to help they just carried on serving! i was very imbarrassed and just wanted to go home. i already suffer with a rupptured disc in my neck and this fall has not helped it! i should have made a complaint there and then but no members of staff came to help and i cannot find anyway of getting intouch with costas head office! but also to my shock and dissmay i went to the same shop on the 29th sept and i was sat with my son and another lady slipped in the same place infact it clear there is a problem with the floor as there are black skid marks on the floor a few people including myself helped the lady and she didnt want a fuss she said she was fine i told her i had slipped in the same place a week bofore but she said she didnt want a fuss! i returned to our coffee with my son and i could'nt belive what i saw i member of staff carried 2 bags of rubbish through the coffee shop they were dripping with milk out of the bottom of the bag on to the floor he didnt even notice i did draw it to his attention when he returned to the shop he said he would clean up he seemed i bit annoyed that i had drew it to his attention, we sat for a further 10mins and finished our coffee the member of staff never returned to clean it up. i find the staff in costa coffee bridgnorth a bit rude and unintersed in customer serve and health and saftey! and the head office impossible to contact!

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Kristiyan Krastev
, US
Jan 27, 2016 5:16 pm EST

Okay, this problem should've been addressed because it's unacceptable. You should've asked someone who works there for the head office number and if they say they can't give it to you or they don't know it or whatever, go to another Costa and ask there, they should be able t o provide you with all the needed information...

A bit too late for that now, but in case you experience something like that again.

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9:35 am EDT
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Costa Coffee unable rto give staff tip... as it must go to some africian charity to build schools

I visited costa coffee at watersones 20.08.2012 at 11.21 am and was served by "jodie" service excellent, as i'm disabled there was no problem in table service! When I was about to give this young woman a "tip" I noticed that all the tips went to some "charity". I was very upset at not being able to show my appreciation to this young lady and also the rest of the staff..
Surely its the customer who decides were the money goes and not head office. As you are a large company maybe you should take on the resposibilty of making sure the schools were built and let your customers carry on the the usual way of saying thank you for good service.
Yours elizabeth martin.
Store reference no.[protected]

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Totoro.
London, GB
May 24, 2013 5:23 pm EDT

I appreciate your concern as I used to work in Costa. Tips are for staff's great service. It does not feel fair to take this gratitude away. Donating to charities should be voluntary, and not mandatory at the expence of minimum wage employees.

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winjin30s
, US
Mar 28, 2013 6:36 am EDT

You need not worry as i'm fully aware that not all the money raised in these stores goes to the COSTA FOUNDATION, as the staff do use the money for bus fare, food ect, this money even gets used to buy supplies used to do the charity instore such as fancy dress, crayons as well as tools for the competition, some stores are lucky to raise £100 for this charity, so feel free to relax in the knowledge that should you be faced with this dilemma in future you need not worry at all. I myself many years ago manged to raise a whopping £500 in 2days for this charity and the customers were winners to as they all got gifts courtesy of other companies in the area, the prizes cost me nothing and the money raised was 100% unlike most stores, as many staff had there hands in the charity collection, to prevent this in my store I controlled the whole raising event as the same was happening in the very store I worked in, to prevent this I took control and managed to raise a large amount in the 2 days and bank the money immediately, the cause is a good one as they are trying to give an education to a lot of young children in Africa as education over there is not as it is here and the conditions are very poor, should you feel you can always give the money direct to the individual when they come to the table but be discreet.

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penelope jane
Tring, GB
Nov 03, 2012 5:23 am EDT

my daughter worked in the tring branch of costa; when I asked her how much she got in tips she said she doesn't get any; I asked her to find out what happens to the tips and discovered that they go into a "transport fund for the christmas staff party" ; the waiting staff seem to have no say in this and I think it's diabolical-some staff are casual and if return to uni or whatever will miss out entirely.

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12:36 pm EDT
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Costa Coffee - verbal abuse from two members of staff

My friend and I had been sat in Costa for around half an hour and we chose to leave to meet some other friends. As my friend walked out the door a member of Staff, Holly Jennings, suggested squirting the cleaning liquid at my friend's face. I saw this and said "I don't think so, you're supposed to be a member of staff" to which she laughed. We walked out...

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3:58 am EDT
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Costa Coffee wasnt made to standards

I went into Costa on the 26th June and ordered my usual mocha cooler, I found that it was very rushed and lumpy and tasted like milk.
this was not to the normal standard and i was very disappointed. I was in a rush so i didn't have the time to go back into Costa. to be honest i shouldn't have to.

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Kristiyan Krastev
, US
Jan 27, 2016 5:21 pm EST

To be honest - Costa staff training indeed is non existent, the managers are usually as rubbish as they can be and no one really cares about anything or anyone. They would literally tell their staff to watch how others make drinks and learn from them, which obviously cannot happen, the managers wouldn't really care about anything..

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adriannrbath
bristol, GB
Oct 06, 2014 8:38 am EDT
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costa generally is the worst coffee house in the uk staff training appears to be non-existent and there appears to be no management structure. I have in the last 2 weeks been to cafe nero (bath, malvern and bristol) starbucks (clifton bristol) & boston teaparty (clifton bristol) and they are all head & shoulders above costa.

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11:08 am EDT
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Costa Coffee no water for guide dog

Rude staff who refused to give water to two guide dog puppies in training as apparantly have nothing to put it in. Please note in hampton hill they leave a water bowl outside, this is so rude plus the milk in the coffee was sour, and we had to go and get another coffee

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Joe60
Rainham, GB
Aug 03, 2012 1:26 am EDT
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All Costa branches (including Rainham, Kent) give tap water free to all customers who ask.

It sounds like they didn't refuse to give you water, they simply said they didn't have a dog bowl, all you had to do was ask for a paper cup.

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4:00 pm EST
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Costa Coffee being hit

To whom it may concern,
Whiles i was in one of your store a member of staff tried to hit me, after i had just got a drink.
The store i was in was a service station on the m40 the adress is Northamton Road, Ardley, Nr Bicester, Oxon.
What i would like to know is why this member of staff tried to hit me, however i did manage to get his name whiles asking him why he tried to hit me but he just walked off
his name was Justin this happen on the morning of the 05-03-2012 i look forward to hearing back from you.

Many thanks

Robert day

My email adress is [protected]@hotmail.co.uk

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Kirsti Brown
Bo'ness, GB
Apr 07, 2012 9:11 am EDT

Linlithgow Leisure Centre (West Lothian, Scotland) cafe is now a Costa. Howeve, r you cannot buy a skinny decaf anything nor can you use your reward card. When asked why, the answer was "because it is a different bean". As I go there at least twice a week due to the kids activities I feel that I am losing out - not only on points but also the waistline!

Could someone please explain why this place is a "Costa" when clearly it's not.

Thank you - K. Brown

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6:23 pm EST
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Costa Coffee paper cups & rude service

My son and myself stopped at the A1 Extra Peterborough this afternoon for a break. We ordered one normal coffee and one blackcurrant tea and a chocolate twister, I was told there were no herbal teas available and so had the breakfast blend.. The drink was served in paper cups as we were told no clean cups available. The service was couldn't care less attitude, the tea was disgusting. I object to this when you are sitting in AND paying extra for that privilege and then made to drink out of take out paper cups. I did notice that the lady and gentleman on the table next to us had proper cups and latte glasses. To be charged nearly £7 for this pleasure is unacceptable.

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Kristiyan Krastev
, US
Jan 27, 2016 5:27 pm EST

Most of the time if the costa is busy, the staff cannot clean tables and do dishwashing at the same time, so yes, it is possible to not have any clean glasses or plates or whatever, so this is acceptable, as already mentioned - you are being charged the same - in or away, doesn't matter. The tea would come in a cup and not a glass, so that is why they've given you a paper cup, of course they could've given you a glass, but they might've run out, depending on when the people next to you had their drinks, they might've ran out after that.

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lady stardust
tamworth, GB
Aug 18, 2012 3:24 pm EDT

Coffee costs the same whether you drink it in or take it away, the chocolate twist would be charged more to eat in but I'm guessing that would have been served to you on a plate.

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7:34 pm EST
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Costa Coffee no bills on order

i am a regular customer of costa coffee in agra since last couple of years...n despite asking regularly about bills after having coffee ...i never get bills for my coffee ...the people who used to work at costa have started their own coffee shops n they r still working there...so just wanted u people to make a note of that and take a strict action on the same...

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12:35 pm EDT
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Costa Coffee service and hygiene

I called into costa coffee yesterday 30/10/2011... I ordered to large caramel lattes. I found the server to be very rude... It was 20 mins before the shop was due to close and you could see she was annoyed at the customers in queue. The guy making the coffee was to busy chatting and looking around him rather than getting on with making the coffees. Two customers where ahead of me in the queue and I still had to wait almost 15 mins for my coffees. I work in the local college in a coffee dock similar to costa, we have constant queues and can serve each customer within 5 mins of them ordering their drink... The jug which was used to heat milk was very dirty... It had'nt been washed... I am a trained barista and I know that milk will not froth in a dirty jug... The coffee machine was also very dirty.. Not hard to use a cloth to wipe down after every use... And a clean cloth at that... And to add insult to injury the coffee was not nice at all... I expected alot more for my money considering I spent almost 9 euro on 2 coffees... I will not be returning to this store..

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emmoglassi
, IE
Mar 05, 2012 12:58 pm EST
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She aes flustered/ly-E//, confused, co//fuseticated, neurOsist of the tired minda, shes het op frame to much-E heracement in her coFe dalk/dock in the coLlEge...you knovv vvhet the flostered do be loce...

Sum

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4:31 pm EDT

Costa Coffee represetative scam

from John kate
reply-to [protected]@hotmail.com
date Mon, Jul 6, 2009
subject Job offer

Hello,

I am the Employment Manager of Costa Coffee, a quality coffee company based in the United Kingdom. the company has been setup in Lambeth, London since 1971, supplying all local caterers, major Italian and American coffee shops and around the world, with an exciting coffee, slow-roasted the Italian way.

People couldn't get enough of it and by 1978 the first Costa espresso bar opened in Vauxhall Bridge Road in London. To this day we still use the same method ofslow-roasting our coffee beans, serving the brothers 'authentic blend of 6 Arabica beans to 1 Robusta in 500 coffee shops all over the world.

You can check out our website at:http://www.costa.co.uk

We are looking for a representative in the United States and Canada who will be working for the company as a Part-Time Representative/Bookkeeper and we'll be willing to pay every week, of course it wouldn't affect your present state of work because you may do it as a PART- TIME work, all we need is just someone who would help us receive payments from our customers in the states.

It wouldn't cost you any amount; you are to receive payments which will be mailed to you by post from my business partners. If you are interested, please fill up the form below and get back to me as soon as possible.

COSTA COFFEE APPLICATION FORM FULL NAME: ADDRESS: CITY: STATE: ZIP CODE: COUNTRY: PHONE NUMBER (S): GENDER: MARITAL STATUS: AGE: NATIONALITY:

Regards, Costa Coffee,
Exporters of Quality Coffee. Email:[protected]@hotmail.com

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3:24 pm EDT
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Costa Coffee service / staff

I am writing to complain about the dialbolical service and quality of Costa goods in the Costa Rugeley shop.

I was in Rugeley visiting friends over the weekend and called in for a coffee and snack. i have to say, the staff were rude, the coffee was cold and the implements (cups, spoons etc..) were dirty.

This has to be the worst Costa coffee shop that i have EVER visited.

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Gino Orlando
Dickson, US
Oct 16, 2012 12:53 pm EDT

Your Majesty, that is the exact same thing I said to my neighbor when he asked me to turn down the music I was playing. It was so loud the sound waves made the whole town shake that they thought we were having an earthquake. Anyways when my neighbor asked me to turn down the music I told him if I did not turn it down when the cops asked me what chance does he have.

However it seems like the political leaders have a spelling problem in UK. It is spelled service. As for "Will" and "Elizabeth" it must run in the family, but Tony Blair?

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Tony Blair
r, GB
Oct 16, 2012 11:40 am EDT

Yeah I too got bad servise there. I was dining with the queen, obama and harper we were discussing political things and how to improve the relationships for canada, usa and england and well they gave us cold coffee. it was nearly icy cold.

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Queen Elizbeth II
d, GB
Oct 16, 2012 11:37 am EDT

I too went to that location and I too got bad servise, if the Queen of England has bad service what chance does a regular folk such as yourself have of getting good service, think dummy or I will send my servents after you to imprision you.

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L Armstorng
Birmingham, GB
Oct 16, 2012 11:31 am EDT

I am a coffee lover and a regular customer at costa coffee but I was in Crown court in Birmingham on 11th October where i had costa coffee in their coffee shop. It was very light, like brown water so i requested to add more coffee for normal strength, the shop assistance stated that she was no able to add coffee without charging again and I was charged again the full price. I had to pay twice to have a cup of costa coffee. I am writing to complain about the diabolical service and quality of Costa goods in the Costa, they were serving weeks old pastries.

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3:10 am EDT
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Costa Coffee sickness

I was in costa on the 11/6/10 at around 5pm had a soya latte with hazelnut flavouring the same as normal but after drinkin it 5 mins later i got a bad after taste off coffee and just started throwing up and couldnt stop! after i got all the coffee out of my system i was fine again, i think the soya milk or flavouring must of been off and i will never ever drink costa coffee again...

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7:35 am EST
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Costa Coffee accused of theft

On the 11/12/2009 we visted Costa Coffee Terminal 1 Heathrow aiport at about 3am in the morning. We were told the store was not open till 3.30am and could not sit down and wait. We purchased coffee and food at 3.37am and consumed them in the main concourse. My friend was flying to Brazil on a 7.30am flight and when check in opened at 6am we was in a queue waiting to book him in. An employee of Costa then appeared in fron of about 300 people and accused my other friend of stealing a flapjack from the store. We denied this showed him the bill and he went away no apology. This is nearly 3 hours fater we had supposedly stolen the flapjack ! I then contacted Costa Customer Service on the 11/12/2009 and I was assured that the Area Manager would investigate.
It is now the 12/01/2010 and still no reply.
I have contacted Costa Coffee again and they once again will pass the matter onto the Area Manager for investigation !
I suggest that if you use Costa Coffee in future beware of being accuserd of theft 3 hours after you have left the store !
Also Costa do not take their customer complaints seriously !

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6:51 am EST

Costa Coffee suspect cheque

A number of days ago, I requested an urgent answer to the question of a suspect HSBC cheque that was sent for me to submit for clearance on behalf of a company called "Costa Coffee" . I sent all the correspondence and the cheque (Poultry Branch) for you to verify if it was indeed genuine. I am now receiving constant calls asking if the cheque has cleared. All the information and cheque was sent to your Fraud Operations, Fraud Office, Park Street. Please either advise of the status of the cheque or provide a telephone number at your office in Park Street, in order that I may discuss this matter.

Best regards, John Tildesley.

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8:13 am EDT

Costa Coffee fake cheque?

Some time ago I sent details, including what I believe to be a fake (HSBC) cheque to your Fraud Operations at the Fraud Office in Park Street, London PS04. To date, I have not had a reply even though I supplied my email address, telephone numbers; home and mobile. It is now urgent that I am advised what to do as the person/company are now presurising me for onward payment. Unfortunately, apart from the address, I have no way of contacting the fraud office. Can you please urgently assist me by providing a telephone number or email address of the HSBC Fraud Office.

With regards

John Tildesley

email: [protected]@spidernet.net
Tel: Mob 00 357 [protected]
Tel: Home 00 357 [protected]

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Fredericc
, GB
Nov 04, 2018 11:10 pm EST

Myself and my friends were regular customer from Costa coffee queen street, we noticed that we were charged 20p more for ops coffee when none of us had requested ops..
we hope that the company is not ripping off customers with 20p in each coffee.
thanks

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Teejayb
, GB
Nov 05, 2018 4:48 am EST
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I visited the Costa coffee in Falklands Square, Poole yesterday at 9:30am. The seating area was generally untidy where tables hadn't been cleared, but worst of all was the toilets, they had clearly not been cleaned for weeks. This is unacceptable for this kind of establishment.

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Rasheid
, GB
Oct 31, 2018 9:36 pm EDT
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I have my coffee today as I'm regular customer one of the stuff was very rood talking to me like someone who fighting please if you care about your business don't give the vacancy to those people I will never go again. Harlesden coffee shop Costa

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JurateSuklyte
, GB
Oct 28, 2018 7:29 am EDT

Into our area in east ham came a new manager at costa coffee shop.
She doesnt know how to deal and behave with a customers.
Also she made me 2 the worst coffees ever.
Please to change a manager in our area.
Thank You

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walkershi@btinternet.com
, GB
Sep 10, 2018 8:14 pm EDT
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Cant register my card £13 on it Cant get a free drink

card no [protected] [protected] 0

e mail walkershi@btinteret.com

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Saif Almuqbali
, US
Sep 10, 2018 5:10 pm EDT

I would like to thank Costa Coffee ( Muscat city centre branch -Oman) for thier honesty and loyalty, as they have kept my precious possessions that I have forgotten with them for two weeks. All greetings to them

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Jules123
, GB
Sep 05, 2018 10:57 am EDT
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I bought my son a Costa gift card as a gift for last Christmas (Dec 16). When he tried to use it last week it had expired. See printout below. There was no expiry date on card.

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Roberto1978
, GB
Sep 02, 2018 3:07 am EDT

I had witnessed the manager at olney market get rude to her member of staff as he wasn't feeling well and she was that rude he got told to leave work straight away

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kathleen hogan
Dundee, GB
May 26, 2012 9:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

please as a regular customer who loves Costa try to have a look by a supervisor at the branch in Reform St.Dundee, the layout leaves so much to be desired and a change of soft furnishings is neccessary as the seats are filthy, it only requires a bit of imagination to tidy up the shop. There is so much competition here in Dundee with coffee shops opening up all over the place that you stand a good chance of losing custom which would be a shame. It only takes a few minutes to have a look and rectify. I look forward to your early observations.
Yours Faithfully, Jack Hogan
jkhogan1@gmail.com

Costa Coffee In-depth Review

Location and Accessibility:

Costa Coffee has conveniently located branches, making it easily accessible for customers. The coffee shops also provide accessibility for individuals with disabilities, ensuring that everyone can enjoy their offerings. Additionally, Costa Coffee provides parking availability, making it convenient for customers who are driving.

Ambiance and Atmosphere:

The interior design and decor of Costa Coffee shops create a warm and inviting atmosphere. The comfortable seating arrangements allow customers to relax and enjoy their coffee in a cozy environment. The noise level is kept at a comfortable level, ensuring a pleasant ambiance for conversation or quiet work.

Menu Variety and Quality:

Costa Coffee offers a wide range of coffee options, including espresso, cappuccino, latte, and more. Their tea selection is also of high quality, catering to tea lovers. In terms of food options, Costa Coffee provides a variety of pastries, sandwiches, salads, and more. They also consider special dietary considerations, offering gluten-free and vegan options.

Pricing and Value for Money:

Costa Coffee's price range is competitive compared to its competitors. Customers can expect value for money in terms of portion sizes and quality. Additionally, Costa Coffee offers discounts and loyalty programs, providing further value to their customers.

Customer Service:

The staff at Costa Coffee is known for their friendliness and professionalism. They provide speedy and efficient service, ensuring that customers are served promptly. The staff is also willing to accommodate special requests, going above and beyond to meet customer needs.

Cleanliness and Hygiene:

Costa Coffee maintains cleanliness throughout their premises, including tables and chairs. They also provide hand sanitizers or other hygiene measures to ensure the safety of their customers. The washrooms are well-maintained, reflecting their commitment to cleanliness.

Wi-Fi and Amenities:

Costa Coffee offers reliable Wi-Fi for customers to stay connected. Charging ports for electronic devices are also available, allowing customers to charge their devices while enjoying their coffee. Additionally, customers can find newspapers and magazines to enhance their coffee shop experience.

Community Engagement and Sustainability:

Costa Coffee actively engages in local community initiatives, showing their commitment to the communities they serve. They also make efforts towards sustainability, including recycling and waste reduction practices. Costa Coffee sources their coffee beans ethically, ensuring that they support fair trade practices.

Online Ordering and Delivery:

The Costa Coffee website or app is user-friendly, making online ordering a breeze. Customers can expect accurate and timely delivery of their orders. Costa Coffee provides various delivery options and fees, catering to the convenience of their customers.

Overall Experience and Recommendation:

Based on personal experience, Costa Coffee provides an overall satisfying experience. The combination of convenient locations, cozy ambiance, delicious menu options, and excellent customer service makes it a recommended choice for coffee lovers. Costa Coffee could further improve by expanding their vegan and gluten-free options to cater to a wider range of dietary needs.

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Costa Coffee contacts

Phone number

+44 333 003 5883

Website

www.costa.co.uk

Most discussed Costa Coffee complaints

Rude Staff
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