Aveda Institute reviews & complaints
Aveda Institute complaints 26
Aveda Institute - Blonding Root Coverage
I had an appointment to cover my darker roots to match my platinum hair on May 20th. My stylist and her guide were wonderful. I can not stress this enough and do not want to get them to face any backlash. My hair has always been difficult. I bring snacks, water, and activities because I know how stubborn my hair is and that it takes a long time to lift. That being said, I have never had a problem with it not lifting all the way before this appointment. At this one, after trying many ways to fix it (again, they were amazing, ) my hair was ultimately purplish and the roots did not match the rest of my hair. Even so, I was not worried. I assured them I knew that hair continued to lighten a bit and that the overtone would wash out. No big deal.
After a few days I could see that the roots were darker and more brassy than the rest of my hair. I tried purple shampoo (along with Aveda damage repair conditioner and repair mask--I knew how important it was to heal my hair because I knew it would have to take more bleach to match the rest of my hair.)
I called today to make an appointment to fix it, as I thought I would give my hair enough time to recover before doing so. However, the woman answering the phone told me they only fix services if the complaint is within 48 hours of the original service and that I would have to pay for another blonding if I wanted to fix it. Again, my hair is just slightly off and I am only fixing it because I work as an actress and on-camera those things are very apparent.
The reason I have an issue with this is that
1. It took more than 48 hours for the overtone to wash out
2. Because of the overtone, I could not see if the roots matched. How was I supposed to call back and complain if I didn't know what the end result was?
3. I knew, having had platinum hair for years, that it would not be good to bleach my hair within that short of a window.
I am aware this is a "riskier" place to get hair done, as they are students. That being said, this is not an unfixable mistake. I paid for my roots to match my hair and that did not happen.
After speaking to the woman on the phone I gave up on getting it fixed there. I called another salon to see if they could do it and the woman who answered the phone said that I should go back to the original place I got it done and ask for it to be fixed, as I should not have to pay for that service twice. Even other places agree it is unfair and feel bad booking an appointment for that.
Aveda Institute - The whole school
Aveda in Chapel Hill North Carolina is a hot mess. They do not have anything organized for us. We do not even learn about skin care the majority of the time we are there. And we haven't even mastered any type of facial techniques or waxing and they put us in with customers. First day we had a service we had never even spoken about. Also on zoom we don't do [censored] all day. We can literally be driving or at the store the whole time because all they wanna let us do is watch irrelevant videos on chakras. Point is if I could get my money back I so would! I came here to learn and instead it feels like I just spent thousands of dollars to learn absolutely nothing.! I want to sue!
Aveda Institute - online ordering
Do not order from aveda they will rip you off! Got an email promotion from aveda offering a free full size product for any order over $50. The free item showed in the shopping cart before I hit submit order. But it did not show in the final order. When I called to report the problem was treated like I did something wrong. Spoke with sabrina who clearly does not like people. Basically accused me of making the mistake... Then said computers make mistakes, then when I got upset over her callous attitude she said she was hanging up on me because I was getting aggressive. Run screaming from this company. They do not care about customers and will try to cheat you!
Aveda Institute - store manager of aveda store (bellevue square shopping mall, bellevue, wa) called mall security and threaten me for no good reason!
I would never go back to this Aveda, Bellevue Square, Bellevue Washington Store ever again! The manager called Mall Security on me when she disagreed and argued with me how their Hydrating Lotion wa...Read full review
Aveda Institute - worthless
The idea is fine, some things are really comfortable, but I can't say anything positive about their staff. Absolutely terrible and awful.
Never dealt with so poorly organized staff with no manners. Looks like they have no idea that they should be nice to people, it's not a high school, where teachers afford rudeness and bad treatment.
I regret I paid money for this crap.
Aveda Institute - my hair!
I was served by the colorist Nadine, in the Aveda store located on Saint-Laurent street in downtown montreal. Before we began, I mentioned how I had come one year before hand, paid X amount of money and got exactly what I wanted for a decent price. Nadine mentioned how although she wasn't able to give me exactly what I wanted for a lowered price, she could do half my had for half price (which I had understood to be 50$ without tip...seeing as how I only needed less than half of my head bleached). During the process, she kept mentioning how she was making mistakes, how usually she pays very close attention to minute details and how with my hair she was totally messing up. Which, honestly I didn't mind at the time because, hey, 50$ isn't that much afterall!
After spending 4 HOURS in the salon, practically falling asleep, having wasted half my day, the process is over and I am leaving with pink hair. She said the toner would leave after a wash or two. IT TOOK ME OVER 2 WEEKS AND MANY MANY WASHES TO GET OUT! I had an event that night and was way pissed. Oh not only that, once my head was in the tub for the fourth time and she was rinsing out whatever mess she had done, she pops her head over mine, saying that she left the bill at the cash; a whole double the price we had discussed in the beginning!
I am sooo not happy with Aveda. I will never go back, and suggest anyone else to find better aswell.
Aveda Institute - magazine ads falsely representing
Both daughter and I, in separate magazine ads, wanted to try a hair thinning product of Aveda; called their Cust Serv to get nearest hair salon and travelled 11 miles each way to find that salon said samples supposedly sent to salon were never sent or received by salon for distribution; called Cust Serv back and she said/he said, she said/he said, but when it comes down to it, their Cust Serv said they had no samples to send, did not expect to have any samples and could/would not even send a coupon for the $24/shampoo or $24/conditioning product; salon said you could not see results unless you used more than the sample, even if it were available for distribution; Cust Serv said "that's the way it goes." I can see from searching for complaints about this product that my feeling it was a scam to get you into their salon distributors...DON'T BUY AVEDA PRODUCTS IS ALL I CAN SAY-- Signed: a senior and her adult daughter/mother of 3 in New Jersey/USA.
Aveda Institute - they are just another greedy company trying to masquerade as an ethical company
I had a horrible interaction with Golden Shears, an Aveda Concept Salon in Albuquerque. When I contacted Aveda to report the incident, I was told that there was nothing they can do about individual salons, as they are individually owned; however, they would try to contact the owner/manager and discuss the issues.
After four days and at least two different/conflicting stories from the owner, Aveda refused to assist further. I was shocked that even after the manager lied directly to Aveda, their "Customer Care" team would not provide any assistance.
As a loyal customer of the Aveda product and philosophy, I expected if they put their name on a salon, they would expect/mandate that salon to do their business by a set of ethical rules. Unfortunately, despite the image advertised by Aveda, they are unconcerned with the individual customer. They are just another greedy company trying to masquerade as an ethical company. Aveda should be ashamed. And I am ashamed that I believed your hype.
Aveda Institute - trouble with salons
After 20 years with Aveda, I am through. A year ago, I moved to Minneapolis and have had horrible experiences with three different salons. The first two salons I went to, I tried a total of five different stylists in attempt to get my hair right. I had my hair butchered, my color last two weeks, and often the hair cut I did not request. The salons were M. Elizabeth Salon and Sanctuary Salon. My last visit came yesterday when I went for my 2:30 appointment at yet another Aveda Salon, Salon 2000, and at 3:05 cancelled my appointment and left the salon because I was tired of sitting in the waiting area. I called the Aveda customer service line and reported my issues. My concern is I was told my complaints would be documented however these were independently owned salons, which I took to mean there is nothing you can do. I can't believe that with the brand that Aveda has this would be their standard answer. Do you not set training standards for these salons or do any coaching on customer service? Prior to moving to Minneapolis, I went to a salon called Czars (Bolingbrook, IL and Naperville, IL) and I never had any issues. They were very professional and seemed to always have their staff doing some type of training. I would highly recommend Aveda benchmark this salon. I only post this because even though a salon has the Aveda name on it does not make it a premier salon. I would highly recommend you view internet reviews on the Salon before you pay the couple hundred dollars to get your hair done.
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