Cost Cutters

I went to the Leominster cost cutters yesterday around 11-12. My stylist had a hard time sopaking and understanding english. I asked for a haircut that has the feathered and layer look and asked for half of the length to be cut off the sides. I needed to tell her to keep going shorter and she didn't understand what I was asking for the layered steps to blend. I even showed her what I was taking about showing her my friend that was sitting right there. She also has her hair the same way. I know look like I have a small bowl cut on my hair. The layers don't blend and she left long pieces on the side of my hair. I want a refund to say the least. Thank you.