Menu
Conn's Home Plus
Conn's Home Plus Customer Service Phone, Email, Contacts

Conn's Home Plus
reviews & complaints

www.conns.com
www.conns.com

Learn how the rating is calculated

1.7 483 Reviews

Conn's Home Plus Complaints Summary

85 Resolved
398 Unresolved
Our verdict: With Conn's Home Plus's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Conn's Home Plus has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Conn's Home Plus. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Conn's Home Plus reviews & complaints 483

Sort by:

Newest Conn's Home Plus reviews & complaints

ComplaintsBoard
J
11:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Conn's Home Plus lg nano cell 4k tv

I am writing this complaint because I am very upset that I got some misleading information when I purchased my tv. I was told at store 197 but a very young man preferably new had to be about 18. He tells me the insurance I purchased was accidental & not extended warranty! I would never pay an extra $300 for an extended warranty, needless to say I had my tv for a week it fell off my wall mount I was told by the young man that my insurance would cover it but no it does not he lied to me i'm not sure if it was on purpose for the sale or just because he was trained properly to know exactly what it covers I am highly upset I am a young mom who bought her kids a beautiful tv for the holidays that accidentally broke not even a week later & nobody at conn's is willing to help me in no way. They just going to make me pay off a $1200 tv. I even asked if I can pay a deductible something for good will I even purchased a washer & dryer from conn's never again I am so hurt that they literally don't care about their customers I literally want to cry. I will continue to email, call & write reviews on every website until something gets resolved this is truly unfair & misleading

Read full review of Conn's Home Plus and 1 comment
Hide full review
1 comment
Add a comment
V
V
Veronica Bankston Thomason
, US
Jul 19, 2020 2:42 pm EDT

Yes ma'am same thing happened to me was told warranty was good. 10 months later the flat refuse to fix my 86 in tv

ComplaintsBoard
T
7:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Conn's Home Plus insurance

I have two accounts with conns. Both have the protection insurance"in the event of anything happening items would be replaced" as told by 3 salesmen. On sept 19th my area was on national news for historic flooding, my home flooded and is a total loss.
I filed claims with conns and weeks later get a letter stating I need to prove 1. A flood occurred 2. My home was affected 3. An estimated cost to clean or repair the furniture on one claim.
The second claim sorry conns told insurance company I didn't have coverage. If I send my original documents to prove I did they would consider reconsidering the claim.. "has to be my original documents"
I feel completely lied to. Will be speaking to an attorney.

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
L
12:45 am EDT

Conn's Home Plus sales & delivery are horrible for conn's home plus

I have been a customer of Conn's for 19 years. I recently went in and purchased a new fridge and stack-able washer/dryer set which was due to be delivered on 10/30/19. The delivery person came out and tried to jimmy my fridge out between the cabinet and wall and on the first try he gave up because he stated that he didn't want to destroy any of my property. He then went over to my utility closet and looked at the stack able and took some measurements and stated that the new one would allow me to close the door, so he left. The delivery person stated that the current (old) stack - able was a 24 inch and I had purchased a (new) 27 inch. Later that day I did some measuring of my own and found that the 27 inch would indeed. Called my salesman and he rescheduled the delivery. Before the next delivery I hired movers to come and pull the fridge out in between the the cabinet in wall. On 11/2/19 the new delivery person "Carlos" came and stated that he could not take that fridge because I had food in it (which was not true), he then called a dispatcher who stated that the fridge was disgusting. A Pepsi had exploded in my fridge and I didn't clean it the syrup out because I assumed they were going to haul it away. Due to the condition of the inside the delivery person stated that they could not haul it away. The fridge was cleared of food but he and his dispatcher stated that the fridge needed to be cleaned. I was never made aware that I had to have the fridge not only clear of food, which it was but also wiped down of any stains or spots which it was not in advance from either the delivery person who came out the first time nor the dispatcher I spoke to on 10/30. I called my salesperson who was clueless about these requirements. Carlos left my home without notice and according to my salesperson refused to answer the phone calls of his dispatcher. I then called 844-894-0717 and was told by a rep Nora #47954 that there is no written policy but she said that she didn't know why they didn't take the fridge because they should have. However she informed me that they didn't take the washer/dry because it was not unhooked. The second delivery person Carlos never even looked at the washer/dryer nor made mention of it to me. So basically it is left up to the discrepancy of the driver if they want to haul off the old - items in my opinion. Called customer service and it was confirmed that there is no written policy in place. I then again called customer service at 877-358-1252 to find out if I could get the delivery done tomorrow at least but was told I couldn't. The customer rep at this said that I needed to have the washer/dryer unhooked and the fridge in a "sanitary condition". I would like to know what conditions are being called "sanitary" no one used the toilet in fridge. I digress with my last point. My main concern is that there is no written policy for these process in addition to the fact I was not forewarned of what needed to happen by the salesperson. I need fridge delivered ASAP but keep the stackable. The training and customer service is horrid for this company.

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
B
10:40 am EDT

Conn's Home Plus Samsung refrigerator

My husband and I purchased the samsung bundle on thursday (10/24/19). The bundled was delivered by their delivery department on friday (10/25/19)... Long story short, everything was installed but, the water wasnt being dispensed through the door. We immediately called the store to let them know, we were asked to call the delivery team and speak with them. We spoke with the delivery manager and he stated, the team shouldn't have left without the water dispenser not working. (well they did) now this has been a back and forth nightmare from the store to samung to warehouse to customer service. Still today 11.1.19, our refrigerator is still not working properly. Conns promised to deliver another one today. We called them to confirm and now they are stating its a process and they will not be delivering the refrigerator today. This is totally unacceptable and we are losing food from our refrigerator because we didnt want to move food back and forth, from refrigerator to refrigerator. Especially, after being promised we would have the new one delivered today! I will not purchase another item from this company after this incident. We took off work to be at home for the repair. We took off work to be home for the delivery. Still no resolution just excuses.
Customer service is not their number one priority.
Order number: [protected]-001

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
D
1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Conn's Home Plus Samsung dishwasher

I am again contacting Conns reguarding a Samsung dishwasher I purchased in March of this year. Long story short - it hasn't worked since August. The repairman has been out 5 or 6 (I've lost count) times, he left here at 9 - its noon and it's still not working. I work 6 days a week so I can only be home to meet the repairman on Saturdays. Saturday - which will be how long I have to wait - again.  Last weekend I had a Saturday appointment and I was lied to by your service department and NO ONE SHOWED UP. I have requested on numerous occasions to have the dishwasher replaced - it was refused. How much does it cost to send out a repairman? I paid for a 3 year service policy - seems like this is going to get expensive. I was approved for a credit line with the intention of replacing the dishwasher plus also considering the purchase of a new refrigerator. My credit line will expire on Nov 5 - at which time I will no longer do business with Conns. After Nov 5th I will also turn this situation over to the BBB and my lawyer. What I want - contact Mr. Kevin Lockett at the Willowbrook location make arrangements for my account to be credited for the dishwasher at which time I will select a new one from his store. So Conns it's up to you - stand behind your products or not.  But I have to say that the negative word of mouth and loss of my business isnt the way to take care of the customer.  Please contact me when you have an acceptable solution to this ongoing problem. (Service #1586242) 
Deborah Polk
Deborah.k.[protected]@lonestar.edu
[protected]

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
E
12:17 pm EDT

Conn's Home Plus not applying my september payment

I have been emailing & faxing copies of bank statement showing the payment was debited from my account... Oct 3rd! And customer service says they never received it! Horrible experience!
Ticket number 915664... I have been a loyal customer... shame on Conn's... I now late on October payment cause y'all want full payment of September and October!
Angry customer,
Erica Ernst
Account # [protected]
501 uptmore rd
West, tx 76691

Read full review of Conn's Home Plus
View 0 more photos
Hide full review
ComplaintsBoard
S
5:21 pm EDT

Conn's Home Plus the entire purchasing process

I really feel like the name Conn's exactly what this company should be called. I ordered a couch and TV online, AND i submitted my renter's insurance. I was then called by Merab Dewan 3 times from the Mesquite store to come into the store so I could get the free shipping. I finally went in. She then proceeded to tell me about all the cash back offers telling me I would get $800 cash back for 3 different promotions. As we sat down, she dialed the number for me to cancel my online order. When they told me I could not, it was taken to the manager, and it was all cancelled. Trust me, at this time I knew that this was all being down for Merabl to get the commission. What I did not know was that she was not HONEST about the cash back option. She also added the Personal Property Insurance without my knowledge UNTIL the paperwork was all done. I was then told it would take another twenty minutes to fix the paperwork, and she knew I was in a hurry. So, she gave me the paperwork to cancel it. I've emailed 3 times with no word back. She went thru and hit the docusign herself as she went thru and talked about each piece of paper. She told me I would get my cash back within 6-8 weeks after submitting the paperwork, which was a complete LIE. This is completely unethical. Of course, I know what will be said...you should read the contract. Well, I did after she continued to hit the continue with docusign herself. She was purposefully untruthful. Why? Who is actually going to pay their balance off within 12-24 months, and actually remember to go back and and call the company. I felt like going into the store to meet with her, and question her ethics, but I decided it would be best to do this here. I don't know what the resolution is. First of all, I want the personal property protection taken off BEFORE my first payment is due before 11/15, and I want my monthly payment to reflect this. I also want what I was told I would get, which is my promotion cash back within 6-8 weeks after filing the claim. I'm not sure if this is a company thing, and store thing, or a salesman thing, but this is borderline unethical and purposefully withholding important information while upselling a couple thousand dollars thinking I will get $800 back.

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
C
9:24 am EDT

Conn's Home Plus a revised contract that took 4 months to complete

The original contract contained many items several I did not request. I asked the salesperson to revise the contract and remove the unwanted items he had added.
We could not seem to make a connection to correct this problem.
Finally, I went to the store again and he was present, I was told his manager could have taken care of this saving me all of these hassles. While I was trying to get this contract revised I was received numerous phone calls to my home and cell from Conn's wanting payment, each time I explained to them about the contract issue, each time they checked into it and agreed the old contract must be closed out for the new to be the only account open. No one followed through with this, I am still receiving calls, emails etc concerning the old contract and the new.
No matter how many times I have complained and explained no one is listening.
I guarantee I will never do business with Conn's again, I should have listened to my friend at work who told me her horrible story concerning Conn's purchases.

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
C
12:42 pm EDT

Conn's Home Plus lg fridge / replace /fix

Sunday October 6th 2019
A call was made that our fridge both freezer and fridge was not cooling.
Customer support schedule tech out for Monday.

Here is document via text sent October 6th 2019
Dear CASSANDRA BEGAY,
We have assigned a technician to service your order 1589804 on 10/07/19.
Andrew M will call you the morning of your appointment to plan a 2-hour arrival window.

Then next text oct 7 2019 Monday
Tech comes out said IT NOT YOUR COMPRESSOR it's the board.

At 9:14am
Dear CASSANDRA BEGAY, We need additional parts to complete your repair request.

At 915 am
Dear CASSANDRA BEGAY, The service appointment has been scheduled for 10/10/19. Your service order number is 1589804. A service technician will call you the morning of your appointment between 7:00 AM and 09:00 AM to plan a 2-hour arrival window.

At 9:59am
Dear CASSANDRA BEGAY, the repair parts for your Order Number 1589804 have been ordered. We'll notify you when we receive them or more info is available.

Then Wednesday October 9th 2019
Via text

1:20pm

Dear CASSANDRA BEGAY, the repair parts for your Order Number 1589804 have been ordered. We'll notify you when we receive them or more info is available.

Then Thursday October 10 2019
I called to see what time the tech will come the customer support said the service was cancel because the PART WAS NOT INN. Did anyone call you I said no I took work off today.
She said your next service is 10/12/19

11:26 am oct 10 via text

Dear CASSANDRA BEGAY, We have received the parts to repair your Order Number 1589804. We'll contact you with in 2 business days to schedule a return visit.

Same day Thursday October 10
At 3:33pm
Dear CASSANDRA BEGAY, The service appointment has been scheduled for 10/12/19. Your service order number is 1589804.

Friday October 11
Via text
At 2:02 pm
Dear CASSANDRA BEGAY, The service appointment has been scheduled for 10/12/19. Your service order number is 1589804.

Finally Saturday October 12th 2019
Tech comes out but said he needs to order more parts. I replace the board but if that doesn't work it's the compressor
Hector said call my personal number so I can come out to change the compressor if the fridge doesn't cool

That same day the fridge does not cool

Monday morning took the day off work
Called hector he said I don't have the part and I will come the next day .

Now I am anger and frustration is overwhelming.
I have 4 small children and I been using a ice chest.
I lost all food from last week incident.yes again it's been a week I need a fridge I lost days at work and I have to take off tomorrow I work full time. And this can loose my job for frequent requests off. This fridge is not 3 months new just got it

Those pic are from last Sunday
Other from today

I am requesting a whole replacement

Please contact me back
At
[protected]
3334 west Columbine dr
Phoenix ax 85029

Read full review of Conn's Home Plus
View 0 more photos
Hide full review
ComplaintsBoard
S
12:02 am EDT

Conn's Home Plus customer service

My husband and I went into your store on 09/05/2019. Our saleman was charles davis, we looked at a brown set which was too dark and the price was over our budget. He then said I have something I want to show you I said is it in our price he said yes. He then showed us the tan set we have pictures with my husband setting on. He said the price was $1800.00. We agreed he wrote it up then we saww the cocktail table total was $2166.00. Fast forward the set was delivered, but brown set was brought to our home. We immediately stopped they called the store they said it was the right set. He spoke to chareles he said thre was a mistake made on his part he apoglied and said the price would be another $900.00 take off $300.00 we knew that was not what we left the store thinking the tan set was what we were buying. We weremade to feel less than or liars about the price and color. The manager was not any better. We were made feel like it never happened. Even when coming to the store with our family, we felt dimissed and was only given a table, our livingroom was empty with family coming in two days. We left feeling not as a valued customer. I dont't have to tell you that a bad experience is told all around. I had to wait because my husband was just shot down in making my dream come true. We were told the labor day sale was extented. My husband was so upset upon leaving the store we went to another store to purchase we had out of town guest coming the next day. So we were pushed. I still feel as we taken advantage of still after this time. I don't know what you could do foe me to feel better. Thank you for the table, but I still upset. Thank you for your hadling this matter with this time the upmost care and consideration. Please call me at [protected] inez verdell will send pictures to an email if necessary. Invoice #190-[protected]/001

Read full review of Conn's Home Plus
Update by sharon turner
Oct 14, 2019 12:04 am EDT

when I get a reply I will

Hide full review
ComplaintsBoard
R
12:58 pm EDT

Conn's Home Plus unethical behavior/scam professionals

I bought a laptop and garbage disposal at the end of august 2018, I was told by conn's representative in the store the day of purchase that the 12 months 0 finance started from my first payment. I also declined all insurance and took a copy of my homeowners insurance when I purchased these items. I went to pay my balance off which is less than $200 and they told me I owed them $900 because I did not pay it off by the day I signed the contract. Imagine my surprise and how upset I was. This also explains why conn's uses edocs to go over contracts and your signature. As they explain it to you they are not really telling you the truth, they are telling you what they verbally told you and you agreed upon. I now see why conn's has it's name. I will be sending my payment for the balance of which I know I owe and from there turn it over to my attorneys. I just did some research on complaints against conn's and it seems to be a standard practice to lie, manipulate and deceive your customers. This is the 3rd time I have used conn's on the 12 month 0 finance and have never had this issue.

Read full review of Conn's Home Plus and 1 comment
Hide full review
1 comment
Add a comment
C
C
Carolyn1959
, US
Nov 07, 2019 9:34 pm EST

This comment is for Conns on Hulen they sold me a broke tv and didn't take it back the customer service number is just as worse they gave me the run around for four months. I finally reached higher up when they investigated it returned my down payment and taking it off my credit. I had to go back to conns on Hulen to get the money put back on my credit card. During the long process of this situation, the manager and assistant manager Brandi lied the whole time, and the manager was downright rude. But on my return, I made sure they knew who I was. During this visit, I met an associate name Julie Bowman that was very professional and courteous and went out her way to help me get the refund she was understanding and apologize for the issue and talk with me the whole time. I got my money back. Ms. Julie Bowman should be the manager; she has the right personality for the job.
The manager never apologizes or the assistant manager for their actions, which looks bad for the company.

View 0 more photos
ComplaintsBoard
C
12:59 pm EDT

Conn's Home Plus payment

My payment was taken electronically. After my bill was paid in full, my account was being charged($1500). I have been waiting ten days and my money has not been returned to my account. Mind you, they overdrew $700 last month, but refunded it
They need to shred my banking information so this won't occur next month AND refund my $1500 with interest as they would do if I were late paying!

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
D
7:58 pm EDT

Conn's Home Plus Apple macbook pro

I puchased my apple computer in 2016 and recently had problems with it so I took it to the apple store so they could update it so it would work better and faster and I was told they could not update it because it was an old computer and I told them I purchased it 3 yrs ago and the told me it was a 2012 computer when I bought it in 2016 so I was furious that noone told me it was a 4 year old computer when I walked out the door with it in 2016 from the conns store I am expecting a resolution to this problem it is not right to sell a 4 yr old computer as a new model I will be waiting to hear from someone about my problem the invoice number for the transaction is [protected] and I dont expect an even exchange I know the price is not the same and I will pay the difference but I want an up to date computer and will check it before I leave the store this time.

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
N
8:16 pm EDT

Conn's Home Plus power catnapper sofa recliner

I bought a Power Catnapper sofa recliner on 11/23/2018. 7 months later the recliner stop working I notice broken parts from the recliner mechanism. I called to the manufactures warranty. They told me that the recliner parts would be deliver to my home address by mail Fed-ex. It would take 4 to 6 weeks. I waited 6 weeks nothing had been deliver so I called to check the status on these parts. They told me that parts were on back ordered and would take a while longer. I waited and nothing has been delivered. It going on 3 months. So I called Conn's complaint department costumer service. I explained to the costumer service representative the problem I been having with the manufacture warranty department. I explained all I want is to have this recliner repaired or replaced with a new recliner. I have paid this reclined In full. If Conn's does not comply with resolving this problem then I have no choice but to report this to the Better Business Bureau.

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
V
2:22 pm EDT

Conn's Home Plus fridge

My fridge broke on Wednesday at 2 A.M. I called (I had grocery shopped that weekens, so I needed it fixed ASAP before the food went bad). They can't have anyone in until Thursday. Fine, Thursday comes around and he needs to order parts for the fridge and they won't come in until Tuesday. Then, he refrains and says oh now it's Wednesday since one of the parts is going to take longer to arrive.

The repair man shows up Wednesday (yesterday, the 14th) and takes up over THR3E HOURS of my day. He finally finished and says if it doesn't seem to be working call again and they'll take a look at it.

Guess what, ITS NOT working. I call and the best they can do is come in MONDAY! I reiterate I have a child, who needs to eat. I had to buy a small fridge to keep his milk and a few bowls of food. I reiterate I lost A LOT OF FOOD, I reiterate It's going on nearly 2 weeks if I wait until Monday. Her response is, we apologize for any inconvenience this may have caused. I DONT NEED APOLOGIES. I NEED A FRIDGE THAT WORKS. The fridge is only 2 yrs old!

I ask if I can just get a new one since if he comes Monday and can't fix it that's more days without a fridge. "Well that's something the tech would have to decide that day".

They don't care about you, as long as you're making those monthly payments you can rot. I'm so angry, and exhausted.

I've lost time and a very good amount money now.

Read full review of Conn's Home Plus
Update by Vivian v
Aug 15, 2019 2:27 pm EDT

*The fridge broke last Wednesday 8/7/19, they came to "fix it" yesterday 8/14/19

Hide full review
ComplaintsBoard
E
7:47 pm EDT

Conn's Home Plus washing machine

We purchased a GE washing machine in October of 2018 starting in January of 2019 we have been having problems with it. We have had 3 new parts put in. Mother board, then a transmission, now a agitator. And its still not working. We have been frustrated paying for something that does not work getting a bad credit score for not paying. Why should we pay if its not working. Nobody calls to check on the service calls. Very bad customer service. We want a GE service call to come out and not pay for it. IMMEDIATELY.

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
W
12:22 pm EDT

Conn's Home Plus flooring damage due to delivery

Conn's,

Good morning! My order number is. [protected]-001. My name in system is: Mary Walie and locates at 1139 meadows dr. Grand Prairie, Tx 75052.

I just paid $6, 000 dollars for my Floors to be installed in my home. Today while moving the refrigerator into my home, the delivery guys scratched up my floors. This is a huge mark running through my dining area / living room. There are also marks In my kitchen as well.

This is unacceptable and I am very mortified and livid that my $6000 floors now look horrible. This will reduce the values of my home. The repair guys tried to repair but, but marking on my $6000 will not suffice.

This needs to be repaired immediately or replaced. Please give me a call at [protected]. I need to speak to someone about this immediately.

Graciously

Read full review of Conn's Home Plus
View 0 more photos
Hide full review
ComplaintsBoard
C
12:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Conn's Home Plus service from associate and management! hidden charges and false information, never discussed with me?

on 7/6/2019 I Purchased with yes money financing. First of all, the associate at store 241, Dontell ask me to come in and see her.I asked her if I needed to bring anything? She replied NO Just your I.D. so the next day I went to meet her at the store. What an ordeal! She never once told me to bring my declaration page ( proof of Home owner Insurance) in order that i would not have to buy the insurance on the 2 Appliances I purchased? she also, did not take the delivery charge off my contract since I bought more than $799.00 worth of Appliance items? All these mistakes have totally thrown off the whole monthly payment amount, taxes, and more? When I arrived she pushed the contract in my face, never explaining anything about it, while she went off to other customers, whom she had also told to come in at the same time? Anyway, I called more than 5 times to speak with the manager, and he never contacted me once regarding my contract or my expierence? I finally heard from him in an e-mail the next day about my phone number being wrong for delivery service to call me! that was only after I Had to jump through hoops to find a way to reach him, the delivery dept. had e-mailed me about the fact that they could not reach me by phone and at that point it was after hours, and contacting anyone was almost impossible! A simple answering machine in the delivery dept. would have notified them of my actual phone number? NOW, I was told by store 241 to go to the veterans blvd. store in Metairie La, to see the manager in order to sign a new updated and corrected contract? I have left several messages at that store to have the manager call me so he could tell me what the best time would work for him to see me? Never heard a word since? From anyone? So my contract as far as I can tell is NULL and VOID, Correct, ha ha? The hidden fees and untold sneaky way of adding charges and never breathing a word of it, is a crime? It has been 5 days now, and still no response from either store, or anyone from your company at all? I have never been so disappointed with a companies lack of customer service in my life! I feel Violated and embarrassed for ever trusting your company at all. I should have walked out, like quiet a few other people did that day! Shame on me, But do something to reconcile this matter and call your employee's to clean up the mess they have created! I can only suggest a Mandatory customer service training program for all hires, old and new!
Thank you, I Think,
A.McGee [protected] feel free to contact me, I'M sure theres more!
P.S. My next move is the BBB!

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
A
3:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Conn's Home Plus services

Customer Complaint:

JC Treadway & Annie Thedford-Treadway
1820 Green Gable Road
Terry, MS 39170

My husband and I began with the opening of individual accounts with your company. We have truly valued our experiences from the in store customer service in Jackson, Mississippi which were excellent. We as consumers are encouraged to select the best companies that fit our budgets and are worthy of valuing customers. During the first week when the furniture was brought into our home, the sofa bed was broken. The delivery guys noticed while setting up and decided to return it. They brought it back prior to it being broken stating that repairs were complete. The next following week the sofa was still broken. We invited family over for dinner when my brother had taken a seat and the entire sofa fell through. Imagine the embarrassment we felt. My husband generously completed the repair out of pocket himself.
The next event occurred after several months with making payments. It was explained to the both of us that we could make payments online on our account. For a couple of months I attempted to make the online payments and contacted the customer service online and gave them details of the issues that we were having to make payments. The online services were not working well because our contact information were incorrect. Well I proceeded to make the corrections every time I called. When I spoke to a customer service rep. I had to explain and I did and made payment as intended.
(It is extremely difficult to make payments over the phone because I myself works 8am to 5pm with six children that keep us extremely busy. This is why I requested the online payment information.)
It was explained to us that we entered into a 12 month same as cash plan. The details were not explained thoroughly. When we called in December 2018 to get a payoff. The customer service agent explained that we could not get the payoff for the same as cash for 12 months because there were late payments on the accounts. I called and called and informed several agents about having trouble making payments because the phone numbers and my birth date were incorrect, in which I corrected every time I talked with someone.
Along with my husband and I being held accountable for attempting to make payments correctly and on time. The dryer, the sofa bed, and refrigerator were all needing repairs where my husband were making them himself. In place of creating more hassles.
Which brings me to this last incident. Where I made a payment on this account over the phone with a live representative. On the next morning, I received another call from another agent who verifies that the payments were received the day before but had no idea what happened to the payment. Also, I updated that current information again, phone number, birthdate, etc… again.

It is unfair, that my husband and I must endure such careless business. We are very unhappy with the billing process along with giving out our personal information over the phone and with our personal account information for someone to say they have no idea where the payment was.
I have truly had enough. It is because my husband and I have spent well over the monies that were expected in this account. We would like to resolve this issue ASAP.
With all the faulty practices going on in businesses. What level of management would I need to proceed with some actions being taken moving forward before seeking legal counsel?

This is truly unfair and we have spent too much money with this company to deserve such awful services.

Read full review of Conn's Home Plus
Hide full review
ComplaintsBoard
R
4:12 pm EDT

Conn's Home Plus service warranty department

Rene Majano 6/26/2019

Service Claim was placed on March 12, 2019 and it is now June 26, 2019 and there has been absolutely no resolution to my service claim.
Claim # CX1513750-19B
I sent the pictures as requested at the start of the claim on March 13 and I have email confirmation of when the Technician showed up to my house to evaluate. A week or so went by and I called Conn's to find out about any update and I was told that they had not received the Techs report so pretty much if I hadn't called for an update nothing would have been followed up on and there was the first delay.
I have a queen and a full mattress that requires replacement because the springs are sunk in on both beds and the spring box on the full bed is broken but the service department supervisor LeAsia Reed makes it seem like I failed to report the problem when in actuality that's what I thought the Technician's job was to do! There have been many emails and phone calls with the customer service, service department and also the 3rd party repair company Fast furniture and no one has been able to correct this problem. Fast furniture just called me to confirm an appointment that was set up for the 28th but they made a mistake and set it up for the 27th even though they acknowledge there mistake if I wouldn't have corrected them they would have shown up and blamed me for not being at home which wouldn't be the first time that's happened. Fast furniture is not doing their job and Conn's service department is doing a worst job in correcting this problem. In all my phone conversations with Conn's Customer service to try to elevate this to someone that would be able to resolve it all they do is apologize for this situation and confirm that it definitely shouldn't take this long but that they are not part of the service department. So now 3 1/2 months later I'm still paying for broken beds that both my children have to sleep on all because Conn's keeps giving me the run around.
I will be filing a complaint with the BBB about this entire situation.

Read full review of Conn's Home Plus
Hide full review

Conn's Home Plus In-depth Review

Overall Rating: I would give Conn's Home Plus a 4 out of 5 stars.

Product Selection: Conn's Home Plus offers a wide range of products to choose from. Whether you're looking for appliances, furniture, electronics, or mattresses, they have it all. Their selection is diverse and caters to different budgets and preferences.

Pricing: The pricing at Conn's Home Plus is competitive. They often have sales and promotions that make their products more affordable. However, some items may be slightly more expensive compared to other retailers.

Customer Service: The customer service at Conn's Home Plus is exceptional. The staff is knowledgeable, friendly, and always willing to assist. They go above and beyond to ensure customer satisfaction and resolve any issues that may arise.

Delivery and Installation: Conn's Home Plus provides reliable delivery and installation services. They are prompt and efficient, ensuring that your purchases arrive in good condition and are set up correctly.

Return Policy: Conn's Home Plus has a fair return policy. They offer a 30-day return window for most items, allowing customers to return or exchange products if they are not satisfied. However, there may be restocking fees for certain items.

Financing Options: Conn's Home Plus offers various financing options to make purchases more affordable. They have flexible payment plans and lease-to-own options, allowing customers to spread out the cost over time.

Online Shopping Experience: The online shopping experience at Conn's Home Plus is user-friendly. Their website is easy to navigate, and product descriptions are detailed. However, the checkout process can be a bit slow at times.

Physical Store Experience: Visiting a Conn's Home Plus store is a pleasant experience. The stores are well-organized, and the staff is readily available to assist. The displays are appealing, allowing customers to visualize how products would look in their homes.

Warranty and Protection Plans: Conn's Home Plus offers warranty and protection plans for their products. These plans provide peace of mind and coverage for unexpected repairs or damages.

Reputation and Trustworthiness: Conn's Home Plus has a good reputation and is considered trustworthy. They have been in business for many years and have built a loyal customer base. However, there have been some complaints regarding customer service and delivery delays.

Community Engagement: Conn's Home Plus actively engages with the community through various initiatives. They sponsor local events and charities, demonstrating their commitment to giving back.

Sustainability Initiatives: Conn's Home Plus has implemented sustainability initiatives to reduce their environmental impact. They promote energy-efficient products and recycling programs to encourage responsible consumption.

Competitor Comparison: When compared to their competitors, Conn's Home Plus stands out for their wide product selection and financing options. However, some competitors may offer lower prices or have better customer service.

Pros and Cons:

  • Pros: Wide product selection, competitive pricing, excellent customer service, reliable delivery and installation, flexible financing options, good warranty and protection plans, community engagement, sustainability initiatives.
  • Cons: Some items may be slightly more expensive, restocking fees for returns, occasional customer service and delivery issues.

Summary and Recommendation: Overall, Conn's Home Plus is a reputable retailer with a diverse product selection and excellent customer service. While their prices may not always be the lowest, their financing options and commitment to the community make them a worthwhile choice. I would recommend Conn's Home Plus for those in need of appliances, furniture, electronics, or mattresses.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Conn's Home Plus customer service

Phone numbers

+1 (877) 358-1252 +1 (800) 511-5750 More phone numbers

Website

www.conns.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Conn's Home Plus?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Conn's Home Plus Customer Service. Initial Conn's Home Plus complaints should be directed to their team directly. You can find contact details for Conn's Home Plus above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Conn's Home Plus. Discuss the issues you have had with Conn's Home Plus and work with their customer service team to find a resolution.