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Complete Savings / Complete Save Profile

Complete Savings / Complete Save

www.completesavings.co.uk/frequently-asked-questions

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3.4

Overall customer rating from reviews and complaints

Complete Savings / Complete Save earns a 3.4-star rating from 0 reviews and 1726 complaints, showing that the majority of members are somewhat satisfied with membership benefits and savings.

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Complete Savings / Complete Save Complaints Page 87 of 87

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7:31 am UTC
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Complete Savings / Complete Save using debit card unauthorized

I was making an appt. for AARP medicare because I received a card. When I called to make appt. a gentlemen connected me to this complete savings, which I never heard of. I hung up because I did not want anything. I checked my bank online and notice they had used my debit card and deducted $12.00, but I do not know where they got my card number since I talked to no one. I did email them and plan to call in the morning. How can companies do this without any authorization from card holder? Isn't this illegal?

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Reviewer51287
GB
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Nov 19, 2018 11:59 pm UTC

I have never registered with this company or any of it's affiliates yet it has taken £15.00 per month from my bank account since September 2015.

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D J Hewitt
GB
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Nov 19, 2018 9:42 pm UTC

Transaction Date = 11 August, 2016 [protected]
Post Date = 12 August, 2016 [protected]

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Ahmed Gaber Zayed
GB
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Nov 14, 2018 9:31 am UTC

I have noticed £ 15 deducted from my account with the name complete savings beside. I really have never heard of them and I don't know what they really do. I am not sure what to do now?

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Brad Alexander
GB
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Nov 15, 2018 6:13 am UTC
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Apparently I clicked on a "cash rebate" scheme after buying a Trainline ticket in April 2015. Since then I have been robbed £15 per month.

Complete Savings / Complete Save
Complete Savings / Complete Save
GB
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Nov 21, 2018 4:27 pm UTC
Replying to comment of Brad Alexander

Hello Forum Members,

Complete Savings will be happy to assist you but it's difficult to do that in a forum such as this when we cannot confirm and identify a membership record for you. If you'd like assistance regarding the Complete Savings programme, please contact me at mary@completesavings.co.uk so that I can identify your membership record. If you wish to speak to someone directly, you can telephone our customer service centre on our free phone number, 0800 389 6960. One of our representatives will be happy to assist you.

In the meantime, I'd like to provide you with details about the Complete Savings programme.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address, your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full and complete the sign-up page.

More details can be found at www.completesavings.co.uk.

Kind regards,
Mary
Complete Savings

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carole henty
GB
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Nov 14, 2018 9:54 am UTC
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On 12th October 2016 I had £15 taken from my account by Completesave.co.uk. This is unauthorised but when I phone the company all I get is a message telling me to enter my membership number, which doesn't exist.

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Raymond Shackleton
GB
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Nov 14, 2018 7:50 pm UTC

Why is nothing being done about the above mentioned company ?. Unauthorised payments have been going on for years and nothing is being done to stop this scam.

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Sally Jennings
Victoria, CA
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Nov 14, 2018 1:05 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I left the UK on August 14th, 2016 and find payments of 15 pounds are still being taken from my credit card.

Could you please recompense me and cancel any further transactions.

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Violet Wilson
GB
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Nov 14, 2018 5:30 pm UTC

Compleat save 5 payments of £15.00 =£30.00
Clever secure 2 payment of £49.00 = £98.00. 4 paymehoppernts £24.00= £90.00
Care status 2 payments £49.00=£98.00
Shopperdiscount 17 payments £10.00 = £170.00

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carole Hocking
GB
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Nov 11, 2018 7:11 am UTC
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taken 4mnths payments of my credit card without my permission total £60

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Bryan Jennick
GB
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Nov 05, 2018 3:43 am UTC
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You having been taken £15 per month without our permission. We have never signed up for you taken this money. You have been stealing my money. On tracing back the only contact I have had with you is through Train Line. We have never signed up for this!. We want all our moneys back from when you started taking our money illegally. Bryan Jennick

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8:16 pm UTC
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Complete Savings / Complete Save unauthorized debit card charge

As many of you I recieved an unauthorized charge to my debit checking account. It was for $12.00. Not only that but I didn't have any funds in my checking account at that time and was hit with a $25.00 NSF from my bank. After reading peoples comments on here and collecting as much info as I could I called the companies number and talked with a CSR Of course I knew it would get me no where to argue the charge with her. So I asked her about the charge and she said it was from the business I did with OneStopPlus.com. Ok, so I just had her cancel the so called membership. Then I contacted the companies customer service rep. couldn't get ahold of her personnally so used the email listed in one of these complaints. Asked for a refund, also contacted the Connecticut Better Business Bureau, also good info I found via previous compliants on here, to file a complaint and try to get a refund that way. And off to the bank Monday to get a new debit card and try to beg for the NSF charge to be lifted. Wow, I used to love to shop on-line. To bad I won't feel safe to do that anymore until these companies and their affilitates are stopped!

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niva
Ashburn, US
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Oct 16, 2010 11:17 am UTC

like so many of you ive been scammed has well. it too bad that i didnt catch it to almost two years later. i though the charges were from my savings acct at my back. well i couldnt take it anymore so i went in to find out that it was this complete savings crap im really pissed. now that ive found that out im really in law suit mode. i urge others to follow suit.

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niva
Ashburn, US
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Oct 16, 2010 11:14 am UTC

complete savings is diffinitely a scam to me. like many if you who caught the charges before it got out of had i did not. its been almost two years and I'm just now realizing it. i thought the charges were from my bank and it wasn't. so now i'm in law suit mode if i do not get refunded my money. i urge other to follow suit.

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cdanz
Seward, US
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Apr 11, 2010 7:58 pm UTC

That's horrible. But I know what you mean. I check here all the time to find out which companies to avoid when online shopping. I also ask companies, I'm not sure about, before ordering from them if they are associated with Complete Savings.

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1:27 pm UTC
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Complete Savings / Complete Save fraud

We also have had $12.00 a month taken from out bank account with absolutely no authorization from completesavings.com. we have ordered pizza from pizza hut similar to other complaints and ordered flowers for mothers day and cannot figure out where this came from. If pizza hut is the culprit then we will hunt them down for a reimbursement and never buy online again. every phone number and website associated with this fraudulent company is fake... does anyone know how to find these people?
L. Crowell

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kisa068
Ashburn, US
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Jul 03, 2009 11:21 pm UTC

I am being charged $12 for something I am not using or had no idea I was being charged

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EJL6
GB
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Apr 18, 2012 3:46 pm UTC
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SORRY FOR THE £ IN THAT LAST - IT HAPPENED WHEN i USED THE POUND SIGN - I MEAN TEN POUNDS - i AM STILL FURIOUS ABOUT THIS AND AM GOING TO tRADING sTANDARDS ALSO...

:/

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EJL6
GB
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Apr 18, 2012 3:40 pm UTC
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Are you from the UK? Only you say £10.

I too fell victim of this scam when I tried to make a purchase through Argos and hidden stealthily within the purchasing process - I am disgusted that Argos aid and abet these scammers. Have you recently made a purchase on line and during the transaction seen a 'Claim your £10 back' insertion (I thought it was to claim back the £10 off the item had shown on the ad on the picture of the item. If so that's how they conned you into giving them your personal data and credit/debit card details! I was lucky and because alarm bells rang my daughter and I did some research and saw they charge you £120 a year for something you neither knew you had, needed or wanted.

I eventually also discovered an email from Complete Savings which of course went to my Junk folder as it looks like any other phishing scam!

You might find that they will charge you £120 a YEAR if you don't cancel.

I found these details in the end and cancelled shgortly after I made the purchase from Argos -
The Complete Savings Team
customerservice@completesavings.co.uk
[protected]

This email is from Webloyalty International Limited ("Webloyalty"). Webloyalty is a limited company registered in England company number [protected] and its registered office is Charter Court, 50 Windsor Road, Slough, SL1 2EJ, United Kingdom. 2011. webloyalty.com, inc.

I rung and gave them a piece of my mind as well as CANCELLING my large order from Argos, as I was disgusted that they too allow and encourage their customers to be conned by this scam without even knowing!

I also took back a £149 printer my daughter had ordered a few days later! They lost several hundred pounds from me and as I've just had a house fire several hundred more potentially too.

When I cintacted Argos I was also appauled that their Customer Service assistant on line defended this and basically implied I was stupid and should have read the T&C - I never saw anything about T&C's - she also said they were a 'Prefered Partner' of Argos - what the hell does that mean - and if that's the case why do they HIDE the 'purchase' into the scam withing and uring the transaction for items - why not clearly advertise this as a product or legitimate membership?

This is a vile practice - Argos will NEVER have my custom again.

I suggest maybe you too find out who gave them your personal data and sneakily, through a deliberately confusing veiled trick, your credit card details too and I suggest you VOTE WITH YOUR FEET!

I also got in touch with BBC's 'Watchdog' to ask them to do a piece on this to alert other unsuspecting customers of Argos and any other company that aligns themselves with this sneaky underhand and morally corrupt practice: http://www.bbc.co.uk/watchdog/gotastory/

Good luck!

:)

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Paul7466
ES
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Mar 26, 2012 2:15 am UTC
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I have tried to contact complete savings to no avail, i cannot recall giving my bank details to this company, although it was only £10 i need to get it back as i am a pensioner. Can someone help me?

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CharlieY
US
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Dec 13, 2009 9:18 pm UTC

I got the same expericence with this cheating company. I just don't know how they got my credit card number. They are doing fishing! They just want to get the money from the people who is doing online shopping. I think not everyone look at account/ or credit card statement carefully, and not everyone read the all emails/mails from begine to end (especially there are so many junck mail) - and they (completesaving) got the money by fishing! I think we need to let more people know this. Hope our government or some org can check the way this company doing business.

I cancel my credit card account yesterday.

We need to make everyone and our government know this and stop them!

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csd3
Moore, US
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Dec 10, 2009 8:33 am UTC

My husband signed me up for some 30 day trial acct with COMPLETE SAVINGS. I looked at the benefits they offer, but none seemed relevant enough to us for us to pay $12.00 per month, so I cancelled that memebership after about 2 weeks (on 10/2/09).
They withdrew $12.00 from my acct on 10/21/09 even though my membership had been cancelled. When I realized the charge was taken out I called them. They then took another $12.00 out of my acct on 11/9/09. I called them AGAIN. They promised me a refund of $24.00 ($12 for 10/21/09 and $12 for 11/9/09 charges). I rec'd ONE $12.00 refund but was still waiting on the other.
Today (12/9/09) I check my bank acct to find they have AGAIN taken $12.00! I have tried several times to cancel and they keep withdrawing money! I have contacted them again today because I am now owed $12 for 11/9/09 and $12 for today!
DO THEY EVER STOP?!?!

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been burned
US
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Dec 05, 2009 10:26 am UTC

I signed up through an online order to Lane Bryant and did not realize that I would be charged $12 per month. I never used any of their discount coupons as they were not anything I wanted. I finally was able to get my account canceled uisng the number [protected] with no problem but I am out all the payments I made so far. I consider it a sneaky offer but as for my loss, it's a real learning experience to never be suckered in again by on of these misleading offers.

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julk
St Louis, US
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Oct 21, 2009 12:55 am UTC

I signed up for the Complete Savings through Pizza Hut last year. I decided to keep the membership past the trial period because it DOES pay me $10 back for one Pizza Hut purchase per month - which almost covers the cost of my membership. ($12 per month)

To get my $10 check for my pizza I just have to forward the Pizza Hut confirmation email to them.

Since we order Pizza all the time, the "true" cost to me is $2 per month.

Since I can order 4 discount gift card from them per month ($25 gift cards cost $20) I order gift cards for CVS, Sears, Red Lobster, Home Depot, K-Mart, Shell and BP gas, etc - and easily make my $2 back. $100 worth of gift cards from companies I use all the time costs me $80.

I also recently got my car towed for free - because the $12 per month membership also includes roadside service at no extra charge.

Every few months I get a $25 Visa Card from cashing in points I receive from printing coupons at their site (buy one get one free dinners, 20% off purchase coupons, etc)

So though I was hesitant to join, I do not consider it to be a scam, and I certainly get way more than my $12 from them each month.

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rparsons
Carmi, US
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Oct 19, 2009 8:15 pm UTC

i also was signed up but when i called them after NOT receiving any discounts or coupons i was told they would cancel my account but now it seems i paid 12.00 for nothing and not even someone trying to explain what happened -just cancelled. thanks taking my money! r.parsons

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zim
Herriman, US
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Sep 09, 2009 11:03 am UTC

Every email completesavings.com sent me had instructions to cancel my account. I called the toll free number listed by Mary and got a cancellation. How I came to be signed up in the first place is the real mystery. I thought I was filling out a customer satisfaction survey after buying something from Performance Bicycle. I apparently wasn't paying close enough attention as I filled out the survey. I didn't know I was going to be billed - until $12 was taken out of my account. I won't be filling out any more customer satisfaction surveys unless I read the fine print more carefully. This is a very sneaky company. Their coupons and discounts are legit, but their methods for getting you to sign up are questionable. They need to be more up front about what they are up to and be more up front about the fact that they are going to bill you monthly.

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7:15 pm UTC
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Complete Savings / Complete Save credit card charges

Complete savings is masquerading as a savings club which magically appears on your credit card statement charging 12.00 a month without your authorization. They slip links in the terms and conditions section or checkout section offering rebate or discounts for purchases by entering your email address and then automactically enroll you in the monthly club and begin your charges. Interestingly this amount is not enough to trigger an alert from your credit card company and they seem to hope you won't notice it either.

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cheated100
CL
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Dec 18, 2017 8:43 am UTC

Now by reading all the posts above, I realiza Complete Saving's been doing this for long time. I'm Chilean, I was on a trip in UK for like 2 weeks and shopped for buses and train tickets online. I left UK in October and now I've just realized about a charge in my credit car done by this company. I just can't remember having any contact with this company, all we did was to buy online tickets and now we have two charges to our credit card: one by this Complete Savings and another by Nat Express Reward. AND NONE OF THEM HAS BEEN AUTHORISED BY US!
National Express Reward was supposed to be that: a reward for our first online shopping! and it so happens that they are charging me! Now we wonder how is it possible that this kind of cheating is allowed in a "developed" country?

Complete Savings / Complete Save
Complete Savings / Complete Save
GB
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Dec 18, 2017 4:00 pm UTC
Replying to comment of cheated100

Hello cheated100:

I will be very happy to assist you but currently I cannot identify your membership records. Please contact me at mary@completesavings.co.uk so that I can confirm your membership record and resolve this matter for you. Thank you.

Kind regards,
Mary
Complete Savings

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Oleg Kashkarov
GB
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May 08, 2016 1:31 pm UTC

I have never heard about your company, its services and did not want to become your member. I do not also remember the day when I subscribed. I was so surprised to know that you charge me £15 from January. I received no services or productes for this payment. I do not know who provided you with the details of my card but I would never do this myself. I am foreigner and diplomatic staff member. I am going to complain in the international authority on Monday. Please reimburse my money immediately!

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Reviewer91316
DE
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Nov 24, 2015 2:08 pm UTC

I do not recall ever putting my name in with these people. I also don't recall buying anything online with these people. This is criminal! Just how did they get my credit card information? This company should be shut down as I'm not the only person complaining about this criminal behavior!

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y.steven thompson
Idaho Falls, US
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Sep 22, 2009 11:07 am UTC

ordered from king size direct.every month since thethey have charged my credit card 12.00.sent e-mail.they send credit to card holder then added charge next month.

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AshBeeNow
'Ewa Beach, US
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Oct 03, 2012 12:58 pm UTC
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I have had this for years and think it was great.Comments here are too quick to judge. Paid $12 a month for years. Used it to get 6 $5 Fandango movie tickets(unfortunately they no longer have it) to see movies in a theater. Ordered gas cards 4 of them every month - $25 cards for $20. Then sent the order receipt for the cards to monthly bonus and received a check of $10 every month for doing so. So it only cost me $2.00 a month. Moreover you collect points every month you are on the membership and can get at least 2 $25.00 pre-paid visa cards just with those points. So really, it does not cost me a dime and I see movies for $5 and get 20% off on gas. Yes I did get onto it from trialson Fandango but don't automatically label something a scam. Give it a chance!

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rah_b11
Alpharetta, US
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Jun 10, 2012 3:16 pm UTC
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I understand its frustratingto be get charged without knowing .. Same thing happend to me ..I looke up the company ..Went thru their services just for the sake of it .. And I was pleasntly surprised ..5$ movie tickets for any show(They have a tie up with fandango) is gr8 and that icludes imax 3d movies .. And the 20% off on gift crads is also pretty good (I generraly buy gas cards)..You just have to email them the receipt for any of ur purchase during the month and they get back with the $10 check back .. Now I have been consistently getting this $10 back..every moth nad I have been using this for more than a year..

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mackermask
GB
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May 12, 2012 3:17 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

yes it is fraud they took money out of my account, I have never given this company authorization to remove money and at no time was I informed as regards the removal of monies from my account, I personally cannot see any benefit from having saving put into an account? which account and what are my benefits,

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Debra RN
Shelby, US
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May 04, 2012 8:48 am UTC

I have used Complete Savings for a couple years and love it. This is not a scam. you are told that you will be charged monthly. You do get 10.00 cash back by turning in a receipt of anywhere you spent 10.00. You can get 25.00 gift cards for 20.00; so you are only paying 2.50 a month, but saving 20.00/month when you buy 4 gift cards. This is a great program. I also get gift cards of 25.00 for just using the program. I don't think people are reading the agreement and know what they are talking about - just want to complain and say it's a scam - far from it. I will continue using it as long as they offer this. I can buy 10.00 movie tickets for 1/2 price - I can get a 25.00 gift certificates at restaurants for 3.50 - you have to spend a certain amount, but that's not a problem. Lots of savings here in this program. All you complainers need to READ, READ, READ.

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henry2323
West Linn, US
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Apr 20, 2011 7:33 pm UTC
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For more than two years now, my wife and I have been getting charged $12 monthly by Complete Savings. We each ignored it thinking it was something the other was signed up for. My wife asked me about it today, to which I responded "I thought that was something you signed up for". After some looking into it, I've realized that we have been getting charged monthly at least as far back as AMEX keeps records (likely longer). So at least $264..!

As it turns out, upon check-out on a purchase from diapers.com years ago, my wife failed to uncheck a box that was auto-checked during the checkout process. As a result, we were unknowingly auto enrolled with Complete Savings. This is unbelievable and very very sketchy business practice (both on the parts of diapers.com and Complete Savings). I wonder what cut diapers.com was getting from this scam. I thought their revenue model was based off of selling goods online. Whats even more alarming is that our AMEX expired a few months ago, and we received our new cards with a new expiration date, yet the charges continued. Rather than contacting us to update our billing information, they must have taken it upon themselves to modify the expiration date of our card in their system.

Anyway, by calling Complete Savings and complaining I was able to get a verbal commitment from the representative that they would be reversing all charges. Will have to wait to see.

I called diapers.com as well to complain, and the response I got was basically "oh we used to do business with that company, but after getting some complaints we ended it". Um okay, so if you realized there was an issue there, why didn't you alert your customers that they may want to check for unauthorized charges on their credit card? And why didn't you do your homework on this company up front before exposing your customers to this scam?

Diapers.com just launched Soap.com. We are no longer using either site, and will be alerting all of our friends and family with young ones to be wary. Stick with Amazon.com.

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Mary St.John
Lowell, US
Send a message
Jan 23, 2011 2:17 pm UTC

The same thing also happened to me.I also agree it is my own fault for not catching it sooner.Has anyone reported them? I cannot believe this is legal to take it into your own hands and bill someone's credit card.

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11:55 am UTC
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Complete Savings / Complete Save Scamming credit card numbers

I received a debit on my credit card of $12.00 on May 5th, which I did not give out, they called me from [protected] number and I told them I was not interested as well.

When I finally got ahold of Complet Savings they told me that I had logged onto an AmeriMarc site and they charged me a membership fee just because I logged onto their site. That still does not explain how they got my credit card number.

PLEASE BE CAREFUL. I have see where Pizza Hut and J. Miller have had complaints about Complete Savings as well.

Anyone else know what to do about this scam?

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Sammy Prescott
GB
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Feb 10, 2024 5:28 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Your taking £15 a week from my account I no longer wish to use This site plz remove me I’m paying for nothing I can’t afford

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GiseleLorraine
GB
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Dec 02, 2023 10:36 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

On Sunday 26th November I was charged £15 at 8.30am without my authorisation. I would like a refund please and to cancel any subscription or account that I may hold with this company. I have attached a photo of the unauthorised transaction. If you need any further details please let me know.

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Andrea Vargova
GB
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Nov 04, 2023 12:05 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dobrý deň. Zistila som že z môjho účtu dvakrát som zaplatila po 15 libier nerozumiem čo to má byť Ja som o nič nežiadala. Bolo to za september a október 2023.Verím že sa to vyrieši a peniaze mi budú vrátené na účet Ďakujem čakám na vašu odpoveď.

vargova.andrea65@gmail.com.

Andrea

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Emma Byrne
GB
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Oct 11, 2023 9:03 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have 3 unknown transactions for £15 under complete savings as far as I am aware I have not signed up for this knowingly. Can I be refunded for this and cancel the subscription. My email is emmabyrne0210@icloud.com

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Theresa 27
GB
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Sep 03, 2023 4:00 pm UTC

I have been billed £15 a month from this company from

,12 November 2022

Twelve payments

I never signed up for or agreed to this.

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Constantine Kentrothanasi
GB
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Aug 22, 2023 9:25 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I want my money back i just noticed i have been charged 15£ in the last 3 months .45 £ are missing from my account

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Nitesh Ranjan18
GB
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Aug 10, 2023 3:10 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have not purchased or subscribed for membership of complete saving and they deducted £15 from my debit card in the name of membership and when I raised complain, they simply reveted back with cancellation of membership but returned the amount. Also, there is not way to delete my card details from complete savings.

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rumejs
TR
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Aug 06, 2023 7:56 pm UTC

I do not know how they had my credit card information but on 15.07.2023 they charged me money without my concent!

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Owen Wellham
GB
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Jul 15, 2023 4:04 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Since January 23 I've been paying complete save but I've never signed up or given my details, I want back 105 which is what I'm owed

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Van-Ivan Afranie
GB
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Jul 06, 2023 7:28 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I just work up today thus June 29th 2023 just to see a debit transaction from this company whiles I have never used any of their services.

About Complete Savings / Complete Save

Complete Savings is a membership program offering cashback on purchases, discounts, and various monthly benefits. Members can save on shopping, travel, and entertainment with participating retailers. The service requires a subscription, with a monthly fee granting access to the deals.
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Complete Savings / Complete Save Category
Complete Savings / Complete Save is ranked 100 among 155 companies in the Web Services category

Most discussed Complete Savings / Complete Save complaints

Unauthorized charges to bank account
1
(opinions to this review)