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Complete Savings / Complete Save review: Scamming credit card numbers 379

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11:55 am EDT
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I received a debit on my credit card of $12.00 on May 5th, which I did not give out, they called me from [protected] number and I told them I was not interested as well.

When I finally got ahold of Complet Savings they told me that I had logged onto an AmeriMarc site and they charged me a membership fee just because I logged onto their site. That still does not explain how they got my credit card number.

PLEASE BE CAREFUL. I have see where Pizza Hut and J. Miller have had complaints about Complete Savings as well.

Anyone else know what to do about this scam?

Complete Savings / Complete Save Company contacts
Phone numbers
Address

Sentinel House, Airspeed Road, Portsmouth, PO3 5RF, GB

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Hello Carrie,

Complete Savings will be happy to assist you but it's difficult to do that in a forum such as this when we cannot identify a membership record for you.

When you submit a complaint on Complaintsboard, you are not contacting Complete Savings directly. Unfortunately, Complaintsboard.com does not make this clear to consumers and they mislead consumers to believe you are contacting us directly. They do not prominently display our actual contact details and instead their website is designed to prod consumers to post public complaints rather than advising the consumer to contact us directly so that your complaint can be resolved expediently.

If you'd like assistance regarding the Complete Savings programme, please contact us directly so that we can identify your membership record and resolve your complaint. You can reach us on our free telephone number (from within the UK) 0800 389 6960, or, you can contact us at www.completesave.co.uk/contact .

In the meantime, we’d like to provide you with the following details about the Complete Savings programme.

Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores. More details can be found at www.completesavings.co.uk.

The only way to become a member is to manually enter your details on the Complete Savings sign-up page and agree to the Terms of Service. The details required are: your name, your email address, your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full and complete the sign-up page.

We hope you use the contact details we included above to contact us so that we can identify your record and assist you.

Kind regards,
Complete Savings
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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379 comments
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GiseleLorraine
Berkshire, GB
Dec 02, 2023 10:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

On Sunday 26th November I was charged £15 at 8.30am without my authorisation. I would like a refund please and to cancel any subscription or account that I may hold with this company. I have attached a photo of the unauthorised transaction. If you need any further details please let me know.

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Andrea Vargova
, US
Nov 04, 2023 12:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dobrý deň. Zistila som že z môjho účtu dvakrát som zaplatila po 15 libier nerozumiem čo to má byť Ja som o nič nežiadala. Bolo to za september a október 2023.Verím že sa to vyrieši a peniaze mi budú vrátené na účet Ďakujem čakám na vašu odpoveď.

vargova.andrea65@gmail.com.

Andrea

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Emma Byrne
Glasgow, GB
Oct 11, 2023 9:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have 3 unknown transactions for £15 under complete savings as far as I am aware I have not signed up for this knowingly. Can I be refunded for this and cancel the subscription. My email is emmabyrne0210@icloud.com

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Theresa 27
Newtownabbey, GB
Sep 03, 2023 4:00 pm EDT

I have been billed £15 a month from this company from

,12 November 2022

Twelve payments

I never signed up for or agreed to this.

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Constantine Kentrothanasi
, US
Aug 22, 2023 9:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I want my money back i just noticed i have been charged 15£ in the last 3 months .45 £ are missing from my account

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Nitesh Ranjan18
, US
Aug 10, 2023 3:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have not purchased or subscribed for membership of complete saving and they deducted £15 from my debit card in the name of membership and when I raised complain, they simply reveted back with cancellation of membership but returned the amount. Also, there is not way to delete my card details from complete savings.

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rumejs
london, GB
Aug 06, 2023 7:56 pm EDT

I do not know how they had my credit card information but on 15.07.2023 they charged me money without my concent!

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Owen Wellham
, US
Jul 15, 2023 4:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Since January 23 I've been paying complete save but I've never signed up or given my details, I want back 105 which is what I'm owed

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Van-Ivan Afranie
, US
Jul 06, 2023 7:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just work up today thus June 29th 2023 just to see a debit transaction from this company whiles I have never used any of their services.

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Stephanie A B
Rochester, GB
Jun 06, 2023 5:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Without my knowledge a total of £270 has been taken from my account via 18 monthly payments of £15 since December 2021. I never signed any agreement for this. They promised me an inital refund of the last 3 payments of £45, but I want the total amount refunded or I will get a lawyer.

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Nicoletareby
Portsmouth, GB
May 15, 2023 5:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I’m complaing Wly*complete savings because because have been taking money fraudulently from my credit card for the last 2mouths ,totalling 30£

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geno de rozario
, US
May 14, 2023 1:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I never subscribed to this service. Yet they have billed me a total of 19 times(£15 each). I have never received any of the benefits complete savings offers. I need a refund immediately or I will be contacting the police, the ombudsman and my banks fraud team. this is very scary.

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Amira Abdelkader
Alexandria, EG
May 06, 2023 4:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Today morning dated 26th of April 2023, I received a text that my credit card was charged GBP 15 by completesavings.co.uk.

I have never signed up for their service, I have no idea how they got my credit cards details, hence I am filing this complaint as I want the GBP 15 transaction to be reversed.

The transaction ID is 881749

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Fiona8115
Kerry, IE
Apr 26, 2023 8:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have never signed up to whatever this is and I'm getting charged !

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Radwa Mohamed
, US
Apr 20, 2023 12:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,

On 8th of April 2023 15 £ has been deducted from my Amex card and I’ve never used the website, I’d like a refund and unsubscribe my account

Thank you

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Tedi Georgieva
, US
Apr 15, 2023 5:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,

I never knew i signed up for a membership. I didnt even use your services.

The moment i found out i cancelled the membership but i would like my money back .

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Sofia Vassilounis
, US
Apr 03, 2023 11:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yet again another £15 has been taken out of my account. It has been taken out today on the 28th March 2023. I have not signed up to anything so I am unsure on why this money keeps getting taken out. I would like a refund immediately please and for this to not happen again.

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prisha Shah
, US
Apr 02, 2023 9:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged 15£ when I never signed up to anything . I would like to get a refund of my money .

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Mrs Christine Singh
Grimsby, GB
Apr 02, 2023 4:09 pm EDT

you have taken £15 out of my bank without my permision please stop this and put my money back into my bank. My name is Mrs Christine Singh my first six numbers on my card is [protected]. The company that has taken this money is WLY*COMPLET taken 16th March 2023.

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Beverley Strickland
, US
Apr 02, 2023 11:37 pm EDT

I want my money refunded immediately this has becoming out of my bank from January onwards without my authorisation

I want a total refund, failing to do so you will leave me no option than to go to small claims court and also get my bank involved

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JoeParkin
Middlesbrough, GB
Apr 02, 2023 10:21 pm EDT

I checked my mobile banking app on Friday the 24th and it was all fine. Then I checked it today the 26th and £15 has been taken out. However I didn’t authorise any payments in or out.

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Jodie Turner
, US
Mar 18, 2023 2:46 pm EDT

Hello, I had £15 taken out of my bank account for no reason, I didn’t sign up for a membership or anything and when I went through dominoes to get the cash back money I never received that either. No where stated that I needed to pay £15 a month. I really needed that £15 this month.

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Dylan Gilderthorp
Nottingham, GB
Mar 12, 2023 4:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been signed up to a company and they have been taking £15 out of my account. They are called WLY Complete Save. I want it refunded as soon as possible, I have already started a dispute with my lawyer, so this will come back on you soon, if you do refund the money and unsubscribe me, I will stop the legal pursuit.

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Teagan Messitt
wexford, IE
Mar 11, 2023 7:16 pm EST

At 6:33am on saturday 4th of march 2023 complete save charged €15 from my card when i had not purchased anything from that company or signed up for anything

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CM2133
Glasgow, GB
Feb 28, 2023 3:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Realized today that ive been charged £15 since October 2022 for a total of £75. I have never agreed to this I assume it was slipped in the small print of something i bought.

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Wai So
Nottingham, GB
Feb 25, 2023 1:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have just had £15 taken out of my account for no reason and I’d like a full refund and cancel my account.I try many times to refund,but you reply me some documents is missing.I don't know whay is missing ,can you tell me?Thanks

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Ryan_16
Nottinghamshire, GB
Feb 22, 2023 5:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

15 pound came out of my bank for a subscription I didn’t sign up to

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courtney louise wade
, US
Feb 20, 2023 4:11 pm EST

I am a full time student and I have just noticed £15 being taken from my account each month, I have just been made aware that this is a scam. I also have a little amount of money left to live on until April and with these payments being taken from my account its going to impact me greatly.

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Rohan Broshar
, US
Feb 18, 2023 7:39 pm EST

On the 7th of Feb. 2023 at around 7:38 there was a transaction of £15 from my account ,I have not applied and neither did I subscribe to anything

my account number is [protected]

sort code is 204276

I have messaged the bank too and they say its a subscription which is used for cash back program

Rohan Broshar

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Jasmine Billings
, US
Feb 11, 2023 4:47 am EST

Money has been taking out of my account and I haven’t signed up or heared of this company before

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Ken Cornbill
, US
Feb 12, 2023 2:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

You have taken3 lots of £135 00 out of my bank acc without my permission, I want this money back or there will definitely reprisals against your company. Looking at all the other complaints it is quite obvious that you are scammers that I will find your location and take it from there. It was taken out from 31/5/22 till 31/1/23 which is 9 months.

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Ashleigh Evans
, US
Feb 06, 2023 2:00 pm EST

I have never signed up or this scheme and I have had £15 pound taken out of my back acount which I never agreed to or even signed up , can someone get back to me ASAP because I am not happy about money taken out my bank without my authorisation!

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Wai So
Nottingham, GB
Feb 06, 2023 4:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Can you tell me what's I am missing ?

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Anne McAusland
, US
Jan 25, 2023 3:40 pm EST

Hi can you plz stop taking money from my bank my balance is £300 that you have taken for something I don’t use abd would like it refunded and plz cancel my subscription as if today .

Kind Regards

Anne McAusland

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Sadi778
Southampton, GB
Jan 21, 2023 9:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They took my £15 without authorisation. They are scamming people. This is ridiculous. I want my money back.

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Ethan russell
, US
Jan 21, 2023 9:39 am EST

Wly complete save keep taking £15 a month without my consent how can i stop this

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Kaylen Coetser
, US
Jan 21, 2023 6:40 pm EST

I wish to delete my account with them because of £15 being taken without warning or permission, I do not wish to be paying for this and was not aware of this money being taken.

Will be blocking them from my card.

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Michael Mannion
, US
Jan 11, 2023 10:34 am EST

Hi money has been taken from my 16 year old son’s Revolut account by this company. €15 was taken out in the 31st December. He has no recollection of agreeing this amount to any company. Can you please refund the amount and cancel any subscription that your company set up on His behave. His Name is Anthony Mannion.

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Shakira Ward
, US
Jan 02, 2023 8:38 pm EST

From October through to December you have taken £45 out of my bank without any consent in doing so. I would like to know how you have done so and to be given my money back.

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Samthea flu
Dudley, GB
Jan 03, 2023 1:35 am EST

Ive noticed money has been taken about my account without my consent. And its come to conclusion that its this company removing £15 (25th December 2022) off my bank every now and then… im making this compliant so you guys can refund me my money please and thank you.