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1.4 69 Reviews

Ask.com Complaints Summary

6 Resolved
63 Unresolved
Our verdict: If considering services from Ask.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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A
11:40 am EST
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Ask.com Unauthorized credit card charge.

I asked a question with Just Ask as I was looking to confirm a cell number of Man I met on a dating app.

I was trying to confirm he was in fact in the area he said he lived in.

Turnes out he was a huge scammer and I had to get the police involved. He was trying to get me to extort money from the UK.

Anyway, I am ok with the $2.00 CND (Oct. 1/23 Charge) for the information but not ok with the $40.00 (Nov. 1/23) I did not authorize.

At this point I realize the loop from a bot (or whatever she is called posing as customer service) will never fix this so I am now trying to find a solution as to how to get my $40.00 back.

Claimed loss: $40.00

Desired outcome: Please refund

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11:57 pm EST

Ask.com JustAsk.com

You can get free real-life experiences/expert solutions through sites like YouTube. If you are looking for free local referrals, check out sites like NextDoor. (An aside: I prefer Next Door because the prices the provider charges are lower for you and the provider if you contact them directly rather than through sites like Angie's List or Thumbnail, for instance. The provider pays a fee to the referral service. The providers are usually small or family-owned businesses.) Your neighbors will refer affordable local providers. Paying Just Ask $5 + $39 to ask a question is not worth it. You will have to pay that $44 for that month and will require you to go back into the account to cancel future charges.

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11:16 am EST
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Ask.com Unauthorised payment

Hi, I have a problem with my tv i went on the net i was looking for hitatchi and i found the contact information.when i contacted the number that was advertised a male answered the phone he asked me what the problem was, i explained about the problem i was having. he said that i needed to tell him the name of the tv and the serial number with this information he would be able to put me through to the right person. I was put through to a male who explained that i needed to pay a pound for them to set up an account for me he said that it could be refunded at any time. I agreed to this and gave him my bank details as requested so he could set up my account. He then wanted to know about the problem i was having, after a long chat i was still no wiser how to go about the problem he said just send it back to the manufacture i said thank you and good bye. Then a few days later i was viewing my bank details and i was annoyed to see that there was unauthorised withdrawals by ask crew 27th January 0.25usd/ 27th January 0.25usd / 27th January 0.50usd /49usd/ 30th January 42usd/21usd/21usd / 3rd February 49.00usd/ 6thFebruary 41.77 GBP. all these withdrawals were done illegally. I want a full refund if no refund is paid in to my paypal account within 7 days i will take matters further i dont want to go down that road i will have choice after all to me i class this matter as theft please refund all the monies owed to me.

Desired outcome: total refund within 7 days

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8:12 pm EST

Ask.com just ask

I wanted to ask a question about my tv, and was told by just ask I would be charged 1.00. there was nothing about a monthly subsciption. they were of no help to my question. then my bank statement came and I had been charged $46.00. so then I canceled and just got bank statement today and they charged me again..I would like a total refund of my 92.00 you toke from me and not legitfully.

Desired outcome: to get my money back

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5:48 pm EST

Ask.com Ask.com

I sighed up for a trial subscription at Ask.com for $1 for 7 days. They (Ask.com) said I could quit anytime. However after realizing that their service was not for me, I opted to cancel before the trial period ended. Well I was wrong! I spent hours trying to do that and was railroaded and had every trick in the book thrown at me making it impossible for me to quit the subscription. I will probably have to cancel my card to avoid further unwanted charges. Can you help me? I only have a few days left before the trial ends. I would like this subscription to be canceled.

Thank you,

Sherri L. Drescher

122 Garden Walk

Stockbridge, GA 30281

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10:13 pm EST

Ask.com I used the Vet service.

I used the vet on ASK.COM in October after I was told I would be charged 5 dollars the first time I tried it. Instead, after the one and only time I tried it, after giving a tip for the vet, of $9.00 on 10/17/ 2022, plus giving 5 stars, the very next day, I was charged an additional $44.00, which was not what I agreed to. Secondly, today I looked at my account I was shocked to find I was charged yet again an additional $44.00 in 11/12/2022. I spoke to the vet on the 17th of October strictly to find out if my cat cleaning himself excessively warranted a trip to his vet. It wasn't. That isn't a $89.00 consultation. I could have called my cat's vet for free. I was testing it to see if I had a real emergency, I could speak to a vet who was knowledgeable. I did not expect to be exploited.

Desired outcome: a Refund of $88.00. Just the over charge fees that I never agreed to.

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3:38 pm EDT

Ask.com Will not refund my money

I inquired about an item's worth via Just Answer. Y

Yes, I did sign up, but only because they lead me to believe there would be $5 charge for my question. Come to find out that it was actually $60 for membership for my question to be answered, not $5. When I realized they mislead me I contacted them and ask them to cancel my subscription and refund my $60.

They emailed me back and said that the $60 was displayed on the same page with I entered my billing information. They are very misleading as they make you believe it's $5 to ask a question, but they don't say the $60 is binding once you enter the billing info. If I had understood that to be the case, I would have never asked a question.

I will never use them again! I hope others read this and don't fall into the same trap I did.

Desired outcome: I want my $60 refunded to me.

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10:42 pm EDT

Ask.com https://www.pia-proxy.com/

Report this phishing website (https://www.pia-proxy.com/) scam, which involves fraudulent acts impersonating the Pia socks5 proxy (hereinafter referred to as "Pia s5") website, defrauding Pia s5 user accounts and passwords and credit card fraud , for illegal profit!

Official Pia s5:

https://www.piaproxy.com/

Spoofing website domains:

https://www.pia-proxy.com/

Desired outcome: delete this domain

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8:22 pm EDT
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Ask.com A refund

I thank you for cancelling my order at my request, But what about a refund, I havn't used you people and the taking out of my Bank Account is not on , one could be advised before hand . I am looking forward to hearing from you about this matter. ASAP Just not fare playing on Senior people.

Mary Davis

[protected]@y7mail.com

Desired outcome: PLEASE REFUND

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11:20 am EDT
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Ask.com computer fix remote

they took from my credit master card about 66 dollars a month

during covid , i did not pay attention to my billing at the time

about 300 dollars

Desired outcome: i want them to return, the proper amount back to me

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6:29 pm EDT

Ask.com Answer quetions

I am already a paid member of "Just Ask" but every time i ask a question I am asked to pay a dollar and then Join, "Just Ask" again.

Desired outcome: I would like to be reimbursed for previous months of payment to "Just Ask". I would also like the service, in the future, to be done as promised.

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12:58 pm EDT
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Ask.com My money refunded in full

I asked a question & it popped up that you wanted $1.00 for a free trial and gave me the option of paying $39.00 for a membership or whatever. I'm not interested in that & can't afford it either. I said NO. Now a week later you have taken $46.00 out of my account that I paid the $1.00 with. I DID NOT authorize that. I am a disabled senior citizen on a very low fixed income of $840.00 a month. You have helped yourself to my medication money & also my milk & eggs for the next month. I have access to federal disability attorneys if need be. It would be extremely easy for you to just put my $46.00 back on my card account. Simple. Avoid all the BS.

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9:47 am EST
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Ask.com BOA charge

i have a charge on my credit card for service that i did not knowingly authorize for $49 on 2/22/2022 please contact me re this charge [protected]

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4:24 pm EST

Ask.com Just ask.com….. 4:00 …. Feb 2, 2022

Bought “justask “service to help w/Facebook…… unable to provide any help and I am unable to cancel service which was clearly stated could happen any time…. Paid w/PayPal

[protected]@yahoo.com

[protected]

This is a best an incompetent cite and at worst, fraudulent

Desired outcome: Cancel membership and refund fee …. Membership lasted 21 minutes and counting

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2:24 pm EST

Ask.com Online law advice

This company Is scandalous I text one question & they responded via text. 3 days later they said I somehow by not canceling I volunteered to have $46 taken off my credit card every month for the next year. Im surprised they didnt charge me for the whole year at once after 3 days. I dont have time for this b.s. this is wrong. So for asking 1 question via text its going to end up costing me $46 times 12. SCANDALOUS SHIESTERS

Desired outcome: I want my money back. Now I have to cancel my credit card. This company can go str8 to hell 🖕🏽🖕🏽🖕🏽

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11:41 pm EST

Ask.com Unauthorized credit card charge

I think it around five texted just ask and got an assistant she took my information down and told me it would be $1 I waited about 40 mins or more for them to find me a technician. He didn't help all he did was tell me what I need already but what I hoped I could avoid. Then when we got done texting I noticed I was charged $46 on my card. I did not authorize you to take $46 for a membership. So if I am signed up for a membership I want it cancelled and my money returned.

Desired outcome: Please refund my money. I would appreciate a response.

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3:45 am EST

Ask.com Just ask a mechanic

I did not willfully join any membership. I ask a question but realizing it would be a time consuming ordeal I respectfully ended the session without any answer and did not dispute the $35.
Now I discover they have taken a second payment of $35 and I've done absolutely no business with these folks this month. I don't want or need anything but a refund for this last debit to my account. Later today i will file a dispute thru my bank- they're probably familiar with this anyway.

Desired outcome: Refund

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Chuck Courtier
, US
Feb 14, 2022 4:26 pm EST

I am in the middle of this one now myself. Due to the codes that were in my checking/debit withdrawals I had thought this was part of my ala-carte style entertainment choices. I had no idea until today when I questioned my bank about the transaction and they gave me a phone number that wasn't in the withdrawal nomenclature. So that's how I found out this was a monthly sub to Just Ask. After a week or more of waiting I also never received an answer to my query and didn't think about it again after that. I only look at my account when specific charges are made and I want to check them. I really can't afford to throw money away but that's exactly what I've been doing every month. I was able to stop the so called membership today. I don't think I will get a refund for the dues either. Even though I never agreed to a monthly subscription. IMO they just stole it.

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8:45 am EST

Ask.com The answers I got were not helpful.

I was charged 46 dollar and they won't stop messing me. The answers I got were not helpful and I would not recommend these services if it's regarding your cellphone. I asked a question online and was sent to this portal and it said answers for 1 dollar. It's a lie I was charged 1$ then 46 dollars after receiving nothing but useless banter. I want my 46 dollars back or I'm going to call the authories.

Desired outcome: I want my money back

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1:16 pm EST

Ask.com They automatically sign you up to a subscription without informing you what they are doing

So I didn't even know that I was being signed up for a subscription/membership until I received a bill for the membership. Additionally, they did not even answer my question. What a SCAM! And what a giant scam on a 77 year old senior citizen—they should be ashamed!

Desired outcome: Refund of fake subscription!!!

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11:54 pm EST

Ask.com Subscription scam

Without notifying me 4 months of charges on a service I thought I had cancelled before the week was up. It was complete theft. August-December 2021 stole $139.80. I have 3 kids and am far from wealthy. They wouldn't even refund one month even though when I finally found out and within 24 hours of charge against my account I contacted them and requested at least refund the month. Outright scam that should not be allowed to exist in this day and age.

Desired outcome: Refund and notifying people if and when you charging for a subscription!

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Chuck Courtier
, US
Feb 14, 2022 4:32 pm EST

Same story here. I really despise scammers especially when they hide behind their phony rules.

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