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Yahoo / email service

United Kingdom

My father, who is 88, is having problems with his yahoo (btinternet.com) email service. When he tried to access his email on his iPad, it said he had to put in his password, then wouldn't let him do that but said he had to contact the company through a desktop computer, which he doesn't have. We went online through my Mac but with no success. Then I called the customer services number who offered to reset Dad's password (which we didn't need) and then hung up on me! This is not what I would consider good customer service - and my Dad still doesn't have access to his emails.

Jo
Jan 17, 2017

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