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1.3 1521 Reviews

How responsive is Yahoo!'s customer service?

112 Resolved
1403 Unresolved
Very poor 🤒
We don't know much about how Yahoo! handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Yahoo! and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Yahoo! reviews and complaints 1521

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Newest Yahoo! reviews and complaints

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R
4:47 am EDT

Yahoo! yahoo mail not supporting internet explorer

I use internet explorer... Period! Yahoo now trashes ie because yahoo no longer supports ie... I have forwarded my email to gmail and will drop yahoo mail if yahoo refuses to support ie! Ms includes ie in windows 10... I use a desktop and laptop and not a [censored] cell phone for internet! Everyone I know is ready to trash their pc and go to mac as soon as their pc's go obsolete... Wake up or good bye both to yahoo and ms...!

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10:45 pm EDT
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Yahoo! account

Dear yahoo team

I have two email id with yahoo.co.in first is [protected]@yahoo.co.in and [protected]@yahoo.co.in and i am not avle to acess these ids beacuse both are interlinked and if i try to open any one it askme for secourity pin send on recovery id which are interlinked .
I have urgent data to retrive from these ids please gelp me Out in this regards

Sahil luthra
+[protected]
Email id -er.[protected]@gmail.com

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9:19 am EDT
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Yahoo! flickr

Hi, I've been exposed for criminals who are attempting to blackmail me for money through posting of videos of me with obscene and incorrect heading on flickr. Even though I reported this almost 24 hours ago, the vide and profile is still up, which I find unacceptable. Would you please take action in this case as soon as possible, in order to limit any negative impact for me and my friends/connections?

flickr profile (fake, using my name):
https://www.flickr.com/photos/142415427@N04

Obscene video:
https://www.flickr.com/photos/142415427@N04/27826032377/

Thank you very much for your quick assistance. I may be contacted at audun.[protected]@yahoo.no

Best regards
Audun Kleppestø

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9:43 pm EDT

Yahoo! web hosting

I've used this company for several years for several websites. I even stayed with them when they messed up my accounts switching to aabaco and I had to start all over losing everything in my connected email accounts. Recently Yahoo cancelled both of my websites claiming I didn't obey the policies. I've done nothing new and none of the policies go against what I've done. I got a message claiming my information isn't current but that isn't true.

After canceling me I learned I can't get a refund nor will they give me the code to transfer my websites to another company. I feel ripped off and abused. I was doing business using those emails and now can't recover my information saved there and some accounts with other companies will not allow me to change my primary email accounts that were attached to those website. What worst is not even having someone talk to me about the direct infringement I supposively done so I can prove or be disprove the issue.
I'm mad about not getting refunds especially when one recently renewed but furious that Yahoo will not give me the codes to transfer my own domain names!
My websites are:
lscmm.org
sdavis-highdale.com

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4:29 pm EDT
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Yahoo! account name not recognized

I think yahoo has deleted my account. I am not able to sign into my address because when I try, I get the message that they do not recognize the name. None of the measures mentioned in the help section on their website have helped. I sent several emails to the help line, but I get no response. I really need to have access to this account! Why do they pretend not to have heard of me, after I have had this account for at least 4 years?!

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5:10 am EDT

Yahoo! e-mail

My cellular phone number [protected] was stolen and no longer active. I can't access to my yahoo mail account because it keeps on asking for a code that wad sent to my stolen phone. My yahoo account is [protected]@yahoo.com. My other e-mail account is [protected]@gmail.com. Please send the verification code to my gmail account. I really need to access my yahoo account.

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4:56 pm EDT

Yahoo! yahoo 'new' email service won't allow or access to my contacts and email information

I have held my emails with yahoo since they came into being in public service, quite a number of years. Over this time I have used the same email addresses, passing them out to all my contacts also saving many emails over time. Over time the have updated their terms and conditions as need be, however in recent time there have been some security issues, they now say they belong to some company in California, I am told that my email address can been traced as been hacked under this new lot, however, I am not a hacker so can't access my account. I would like to make a list of all my contacts and to be able to contacts them giving them my new email address with a new email service provider, I would also like to go through my saved emails as I have information that is sensitive and personal also those built up emails that I haven't been able to access. Whenever I try to access m accounts I am met with a blank screen insisting I give my consent to an OATH, Oath being the said name of some company that is keeping their security. However making an OATH is a very serious matter, I have given my Oath to my God and my saviour Yeshua/Jesus the Christ, I am not going to be side stepped into a soul trap to sell it to some corporate Luciferian deviation. I refuse to sign up to this 'OATH' business. It says that if I don't sign up I cannot access MY information in MY emails. I would have been better had they allowed me and all to access my information then to give let us have the opportunity to decide if we want to continue using YAHOO for an email service. The way YAHOO is insisting on people consenting to an OATH that no one other than their legal team knows the full matters of, how can anyone seriously consent to giving their OATH. I am sure many people will i only to be able to access their own information. They are like say my information doesn't belong to me because they now own Yahoo. well they didn't own Yahoo when I used it over all these years and I didn't consent in my Terms and Conditions to some company coming in a refusing me access to my emails if i don't like the way they conduct business or their Terms a Conditions. I am not happy to give my OATH to any Oath family or parts of knowingly neither am I happy at my contacts and emails being held back from my accessing. If Yahoo don't want me to use their product if I don't sign that should stop them from allowing me access to MY information. I am very put out and upset by them, they have caused me a lot of inconvenience.

RGDS

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7:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! my email account

My main account is Yahoo mail since 2002.
For a few months now I have seen my mails missing from my inbox.

Recently I noticed that when I delete mails one extra mail that I had not ticked to delete also gets deleted.

Eg. I delete 2 mails I have read or unread; the two get deleted together with another one just below the 2nd.

I have to retrieve it from the deleted mail box.

Please help
thank you and kind regards

Luqman Michel

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2:16 pm EDT

Yahoo! account key yahoo log in

I'm unable to access my yahoo account for past weeks now because it keeps requesting for account key which was not sent to my number and i needed for the account for some verificatios and other vital information but I don't even have access to it. please help me unblock it cos its been long I've been using the account so it means a lot to me please I beg you I can't afford to loose the account now after 8years and I just used it for registration of the on going profile upgrading and promotion so I need to open the account asap please. balogun.[protected]@yahoo.com [protected]

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4:11 am EDT
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Yahoo! email access

I had 2 email addresses set up for my children when they were born and have been emailing them with photo's and information since they were babies. Once they were old enough I was going to allow them access to it but i tried to email yesterday and the addresses are no longer recognised.
This has been over 3 years of activity so it has lost so much information that |I will never get back.

The addresses are [protected]@yahoo.com and [protected]@yahoo.co.uk

It's very important to reactivate these accounts and keep the information contained within them as well please?

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7:18 am EDT

Yahoo! email

It has been a week that I cannot gain access to my email adress. Where I try to log in and enter my email ID, I get the message that "we cannot recognise this email adress". When I try to access my account by entering the security email adress or a phone number that I had entered when I made the account, none of them is recognised either. When I open the email application (not the yahoomapplication but the one which is preinstalled) on my ipad where there is no need to sign in every time, I cannot recieve new emails because it says that there is a problem in my account and "the server has not been found". This situation is utterly unacceptable.

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10:19 am EDT

Yahoo! unauthorized login

the mail id I am using is [protected]@yahoo.com. From 26th may 2018 to 2nd june 2018 which was yesterday, my account has been continuously logged in from unknown devices having different IP addresses. Yahoo might be successful in preventing the unauthorized logged in for now, but in future it may be problem for me to maintain privacy. So, I request to provide more security to the account I am using and take some action on such persons who do such unauthorized logged in.

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10:55 pm EDT

Yahoo! search

My name is Judyth Baker. You are maligning me by suggesting "Judyth Baker fraud" as a search term, which brings up a 15- year-old attack against me by trollmaster John McAdams (who was kicked out of his university for misbehavior). I am the author of 4 books, the subject of documentaries, and founder and CEO of JFK Assassination Conferences, LLC, holding its sixth annual conference this November in Dallas. Unlike other search engines such as Google, who list "Sixty Minutes" or "autho" as suggested search terms, you chose to use "fraud" - a libelous term. If you continue to do so, I will contact my attorney and initiate action. Thank you for you attention to this matter. Judyth Vary Baker

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Update by Judyth Baker
Jun 02, 2018 11:05 pm EDT

So I call your 800 number [protected] and when it answered, it was an escort service! (Ladies...press 'one' NOW!).

Update by Judyth Baker
Jun 02, 2018 10:58 pm EDT

Unbelievably, you are using the complaint I created as a complaint against me! I COMPLAINED THAT YOU USED A SUGGESTED SEARCH TERM "FRAUD" AND TO CEASE AND DESIST, AND NOW YOU ARE USING MY OWN NAME AS A COMPLAINT AGAINST ME!

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9:14 pm EDT

Yahoo! yahoo.com e mail

I travel to foreign countries bird watching, and recently, in South Africa and New Zealand, I was locked out of my Yahoo.com account. This really pissed me off. So I moved to Google G mail and I am able to send/ receive E mails from whatever country I am traveling in. Bye- Bye Yahoo.com. Hello G mail.com. Yay. I can get/receive E mails again. Get a clue, Yahoo. I'm gone. Lynell Heaps

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1:12 pm EDT

Yahoo! yahoo mail account [protected]@yahoo.com

Cannot login to my account ([protected]@yahoo.com) from Nigeria

I know the password, I need to bypass the "Sign-in Key login"..
I couldn't receive the sign in key on my device with my phone number +[protected]
I have been using this mail since 2003, there must be an error somewhere..
Please help me remove the sign-in key access so I can use my password

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Amin Dinesh
, US
Jun 21, 2018 2:28 am EDT

Open your Yahoo app.
Tap on the Account Key icon.

Get Account Key code and enter here.
pl remove my account key i use only user and pw my i dont want any your key very problem in use account key i request to my yahoo account i use in simple use my id and passward plremove any others problam in my yahoo account only i use my user and pw only

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8:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! yahoo mail

We are sending email from our company MRC from Israel from different workers
like me from [protected]@mrclab.com
the email to yahoo does not pass trough for some rezone after we imigrate to
exchange 2016 server
out IT guys where in contact with you with no success
as the manager of MRC using updated platform from microsoft this couse us a real damage
i would like to resolve this a.s.ap
please help

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9:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! yahoo ads wowmall - watch scam

Dear Manager,

I believed I'm a victim of a watch purchased scam on the Yahoo Ads by Wowmall. I ordered 2 pcs of S$68 watch online sometime in early May 2018. When I finally received the watches on 26.05.2018, to my disappointment, the watches were of inferior quality and big difference from what was being advertised. Immediately (on the same day), I have written to the seller for a full refund (thru the contact I got from Ninja Van) and I even wrote to Wowmall customer support about it.

The seller did advertise that they offered a full refund within 7 days with no questions asked, But since 26.05.2018, both seller and Wowmall have yet to give me a reply. From this experience, I strongly believed this seller is a fraud and this whole thing is a scam.

If possible, can help me to trace the seller and give me his or her details (name and address or contact number), so that I can report him/her to the police. I'm contemplating to seek legal recourse on this matter.

I hope Yahoo can alert the general public on such scam and prevent unscrupulous merchants from making use if a highly credential platform to scam innocent people. Thanks.

Regards,
Stanley kweh
Singapore

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Update by Stanley kweh
Jun 16, 2018 3:48 am EDT

Can someone advise the address again ? For me to return my watches n collect my money back . I have the Blk 1090 Lower Delta Road, but I miss out on the unit number ?
Pls advise

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irwanb8811
, ID
Jun 15, 2018 9:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

hello

same thing happened to me, so I went to comone office, and they give me refund on the spot. just bring watch and original box that the watch came in, and get refund.
comone express office at lower delta rd blk 1090 #01-05/07

irwanb8811@gmail.com

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mkits
, US
Jun 06, 2018 3:25 am EDT

Hi Mr. Stanley,

I was also scammed by wow mall ordered a branded shoes but received an imitation/fake item. Any updates on your complaint? Have you contacted the seller?

Thanks!
Mark

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Author of the review
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Stanley kweh
, SG
Jun 08, 2018 7:41 pm EDT
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Replying to comment of mkits

Not yet, disappointed

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Author of the review
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Stanley kweh
, SG
Jun 08, 2018 7:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I tried contacting the seller via email but no response from him ( despite several reminders)

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3:44 pm EDT
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Yahoo! my email account

My email account: [protected]@rocketmail.com has been deleted without even giving me notice. I have been using this email address for a very long time and have really important documents there. I am truly disappointed and appalled. I never knew yahoo was so unprofessional.
I would like my email address to be restored containing all the emails i've had and I would like a full explanation as to what has happened and why.

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11:34 am EDT

Yahoo! yahoo reactions

Yahoo reaction is a flatform for people to raise thier views but the views that get raise are very racist in nature.
Look at any muslim or asian story and the reactions are all of hatred and racism.
Why are you guys as a company allowing this to happen?. It really hurts when I see these comments to the extent that im scared to even read yahoo news anymore as I dnt know which comment will be shown under the picture.
Please do not reply by saying that all comments are monitored because they are not. It is the same people commenting all the time. I actually hate yahoo reaction. The addition of this service has not made me engage more but to actually boycott yahoo all together.

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5:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yahoo! yahoo website is unsafe and dangerous!

Every time I visit Yahoo web page and click on the front page news articles, the website is trying to infect my computer. I saw red screens with demanding messages to call and resolve security issues, and other tricks. In other cases, some software will start downloading and installing while the internet page will be frozen and blocked. I never experienced anything like this on other websites and I know Yahoo was a very respected and safe website. I like yahoo news, but I feel like I need to move my mail to other server and never go to yahoo again.
On May 28, 2018 I found virus links on the front page if you click on: "The most hated target items that are a total waste of money", "All the ways Walmart has ripped people off over the years", and many others.

With this message I am trying to reach out to Yahoo and ask them to fix their website and stop spreading viruses and infecting people's computers with their adware and viruses. I like Yahoo a lot, but after it was sold to Verizon it became very dangerous.

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mary brandeberry
, US
Jun 07, 2018 3:33 pm EDT

I have had the red screen pop up at various times when opening a news article in news feed. I solved the problems by not clicking on anything but shutting down the computer and waiting about 10 minutes. When I restart, the red screen is gone. The next act is to scan my computer to be certain that I do not have malware. When I go back to the yahoo news feed, the so called article is gone! I believed the best thing to do, is to stop using Yahoo news and get the news from a reliable source. I have not yet found a way to separate the fake malware news site from a legit one, since some have used an legit news address source.

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Anita Bawnghit
, US
May 28, 2018 6:34 pm EDT

Its not Yahoo, it's your computer. Since you use yahoo, I am going to guess you have no clue about computers. You have the spyware, not yahoo.

Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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