Xoom
Reviews and Complaints

Guess what, since I already provided my bank account details to Xoom, and they did not deliver the transferred money, only writing back an forth to me with all kinds of excuses about their partner failing to deliver etc. and ignoring my other questions. So what I did I opened a new bank account and am closing the old one, so that Xoom no longer can try to steal more money from my bank account.

Boycott XOOM!

My wife accidentally resent a payment to a gal she bought a purse from. We called within minutes to cancel the send but they would not even lift a finger to do anything about it. Crap customer service. Also they should have some security. My wife did it by accident they don't even have the "Are you sure" button . Totally crap service.

Tried to send money using Xoom.com but they ask for too much information, and want me to send it via open, unencrypted email. I told them I’m PayPal verified and have been doing business there for almost 20 years I was told that they don’t get any support from PayPal and they operate independently. I offered to mail them the documents but they wouldn’t have it. They claim they are regulated by the banking industry and federal govt., when I informed them that the banking industry dictates all personal information to be sent using secure methods they had no answer.

Agree - Xoom is a BADly disreputable company, and with their employees asking for copies of personal government id cards, as well as bank account information (especially when paying with credit card) it is not much of a jump to suspect that the insiders (which all seem to have indian accents) are involved in scamming.
They allege to be owned by Paypal and a US company - probably for purposes of the PR (PRopaganda), but with that type of unmitigated nerve asking for such personal info under the pretense of confirming a transcation, I suspect that are simply some 3rd world operation which their American owners choose to ignore for purposes of nothing else than corporate greed. Stay FAR FAR away from Xoom.

So if I don't put any info in would I be fine

Don't use doom unless you want to distribute your personal info to some unknown persons. It's a bad experience for me..after my first transfer...I saw some other transactions in my bank account. Please don't believe Zion...doom account is not a secured.

i honestly wanted to tried this service and it looked great but something about giving my bank account or credit card made me search if it was safe. surely all this comments helped me to decide not too. thanks everyone for their opinion and preventing others for getting scam.

why our bank not liable for this fraud transaction made by xoom or others?
i made transaction thru xoom last week. after reading this i talk to my bank. they told me i am not liable for any fraud so dont worry. they have some cases for xoom fraud. and they are dealing with investigation. however, they always wins over xoom.

Was looking at other funding/receiving sources. THANK you everyone for your imput. Did you also file on /link removed/ ? I agree with someone above about bbb being a joke anymore. Online reviews are what saves me from alot of mistakes. If there was more justice in the world these thieves would be put out of business. I cannot believe this is a few years later and they are still in business ! Have any of you complained to interpol? This does seem like a worldwide hack scam where FBI/ police reports are justified but need quite a few collective efforts to shut their outfit down!

DO NOT USE XOOM, IT WORKS, BUT IT IS NOT SAFE. My credit card was compromised right after using it (for the first time). Fortunately, I only got test charges from - allegedly - apple store, netflix, some credit report company, and a sexy site, all for 1$. The credit card company stopped them pending my authorization, so no harm beyond having the card reissued

Iam xoom fraud victim too. My xoom.com info was
compromised too, somebody took away $6000 without authorization. Even I din't get any notification. Now that I
have filed a complaint on xoom, they said samething that they will
investigate and get back to me in 3-5 business days. Its been 5 days and now they are saying they need more time to investigate.Did you guys get your money back? if yes how many days it took to get your money back.

I have had 505USD taken out from account and a bunch of transactions being initiated from Xoom inc. I have contacted Xoom, don't know how this will go. So, year after the last post, this still is a problem with xoom accounts

Guys. XOOM is very horrible and not at all safe. My xoom.com info was compromised too, somebody took away $6000 in series of transactions with out my authorization. Even I din't get any notification. Now that I have filed a complaint on xoom, they said samething that they will investigate and get back to me in 3-5 business days. Hope my hard earned money is refunded to be, going off from xoom immediately, its not safe at all

guys same thing happened with me too on 13th Aug.. somebody hacked my Xoom account and took away $5000 in series of transactions.. i have filed complaint with them and they said they will get back to me in 3-5 business days.. I m not sure I will get my money back. i am going off from xoom immediately...

my xoom.com info was compromised too, somebody took away $6000 in series of transactions. Now that I have filed a complaint on xoom, they said they will get back to me in 3-5 business days. Hope my money come back, going off from xoom immediately, its not safe at all

I am a victim today of xoom fraud, 3 thousand taken with out my authorization and they didn't even call that I have lots of transactions with different people and were not successful, now I have to wait for my bank account to clear it this xoom transaction, ,

Ohhh I am Sorry To Hear That Me I Cant Even Sign Up In Xoom Coz I Dont Have Bank Account And Visa Credit Or Debit Card And I Dont Have Money Ill Just Survive With My Software Pay By ATM To Bank Wire Transfer And Its Secure The All People Contact Me And Buy Some Software To They Reclaimer To Me Coz I Dont Have Any CCbill Or Other Payment Software I Dont Like To Used And Of My ATM Card To Many Bad People And To Many Good People But The Best Way To Keep Your Information Safe Used Password Saver Software Thats Very The Best Software For Your Password And To Your Account If You Like To Know All Software I Have Just Contact Me At w_master@yahoo.com Email Me Or Pm Me Thanks Take Safe Your Info. Thanks

I think all of us whose been a victim of this bad sercive and scam of this money transfer company "XOOM" would email or sent complain to our media people here (Filipino Channel) in US. I know that they are willing to post our complain, with thier help people should be aware for what kind of "hogus-bogos" this money transfer company is doing to thier customer...I watched it lastnight in one of our filipino channel they guest "xoom", , i think thier not aware, , sa kalokohan ng "xoom"! maybe they can help ud to band this money serv...

i had the same problem twice recently since i've been with them and i got no explanation why or a valid reason.i always send money to the same person using the same card

yes tried to use xoom for the first time and they said my crdit card was invalid but they still took money out of my account using this so say invalid credit card. This in my opinion is a totally amateur outfit bordering on the criminal with double standards and should never be used to transfer money anywhere philippines or otherwise. So beware all xoom users and use another company to transfer your moneyas xoom are a total scam.
Must add that my bank account was hacked into as well so their systems are not secure either.

I wanted to find an alternative for Western Union, so I tried XOOM. It was a very bad decision. Nothing seems to work with this company. I tried to send money and they cancelled my transaction wihtout notification. So After 15 minutes waiting I was instructed to mail them copy of my ID and utility bill. I did so and again I never received an answer, allthough they told me that I would receive an email. So I called again, waited again for 15 minutes and then I was finally informed that I could receive "in two hours" a notification. Of course I receieved nothing in two hours, however I receievd an email telling me that my Identity was proven so I could requets the transaction again. I did so and again, no notification or nothing, just entering into my account I saw that again the transaction was voided! The most funny thing is that the next day I received another mail telling me again that my identity was proven and I could request the transaction again. Of course I had to use Western Union again and with them everything went good. XOOM = BAD SERVICE

They claim 6 hours rush delivery in Metro Manila, it's now been 18 hours and 4 calls to customer service have netted a BIG ZERO. When asked where or who the partner company is they don't know. Phone number no clue. They communicate by email only but of course they have o send the mail. One was sent 7 hours ago to which they have not responded. It 5:30pm on Saturday. Want to guess if that money will make it too it's destination before Monday evening? Of course it can be canceled once the Philippine Partner company approves---but that also has to go thru email that no one returns. What a joke! I've XOOM in the past and had issues with about 1/2 the transactions, anywhere from them canceling it up too not enough cash on hand at several pick up spots. Stopped using them all together 6 months ago, how stupid of me to give them another chance. I guess they are fine for the $50 sender, but for several thousand go else where. BTW calling there customer service people, VERY PAINFUL experience.

This company is the worse in the market. They playme around with my own money. ESTA COMPANIA ES DE LO PEOR. ESTAN TRABAJANDO TU DINERO Y EL MIO DEMORANDOLO EL TIEMPO QUE LES DA LA GANA. ES UNA SERVICIO AL CLIENTE PESIMO. SON UNOS LADRONES DE MIERDA. EL DUENO ES UN HISPANO Y SU NOMBRE ES JORGE GARCIA SU TELEFONO ES [protected]

My mother (70 years old) tried to send $25 dollars to her grand child in Colombia as a bday present. She called her grand child and wished her a happy bday and advised her that her present was send via xoom and will be deposited in her mother's bank account. Then she received an email the next day asking to fax a copy of her passport, id card, driver license, to continue with the transaction. I called the non-customer service and asked why they want a copy of the documents above, when me and my wife never been asked to do it. The rude lady told me that she need to verified her ID just because with no further explanaition...well xoom lost three customers and hope lot of people stop sending money using this company. Dollar express pay more pesos for your dollars and we will use them in the future.

I would like to complaint about your poor service since this is not the first time happened . First it was done with me and secondly same mishap happened with my wife account
You did simple : you withdrawn the money from our bank account or credit cards them you never ever transferred that money nor deposited on the beneficiary . There are a respective message in our signed up pages : transaction cancelled - fine but : Where is our money ? you must put the money back in our account !

Ref X061874236177036
X [protected]

THIS COMPNAY USES BAIT AND SWITCH TACTICS PLUS DELAYS PAYMENTS. AND ALSO WILL STILL TAKE MONEY OUT OF YOUR ACCOUNT EVEN IF YOU CANCEL A TRANSFER AND CLOSE YOUR ACCOUNT. THESE PEOPLE ARE NOTHING LESS THAN SCAM ARTIST HOLDING ON TO YOUR MONEY FOR A PERIOD TO GET INTEREST OFF IT.
BAIT AND SWITCH, PROMISE A TRANSFER IN MINUTES BUT AT THE END OF THE TRANSACTION THEN STATE 4 OR 5 DAYS.

DO NOT GIVE THESES PEOPLE ACCESS TO YOUR CREDIT CARDS OR CHECKING ACCOUNT.

I have been using them for a while until i made the mistake of using them last week to send money to someone in hnduras.
i recieved an e-mail saying that it was ready for pick up when i called the lady that rents the house in honduras for my mom she said the money wasnt there.
the next day i contacted them and they said to me that it was imposible that the money had to be there, i called honduras and the lady went tot he bank like 10 times trying to get the money and she was kicking my mom out of the house.
until the money was recieved i took manners on my own hand and i contacted the back where they said the money was suppose to be picked up.
the tracking number they had send to me was fake and the money was there since monday i got chareged late fees for paying the house rent late in honduras.

REALLY REALLY REALLY BAD.

I have been using Xoom for sometime now and until my last transaction I have been pretty well pleased with them. My last transaction, I decided not to do the transaction and asked that it be stopped and have my monies sent back to me. I filled out necessary info form and was told that as soon as the partner in other country was notified the transaction would be done. I guess they put it off so long that the money was picked up 5 days later, got notice of that but was never given any notice on my refund. I just makes no sense to me that when we send money, it is there ready for pick up in 10 mins yet when we want it back it takes an act of congress. I guess they think we are stupid and they dont understand that we know all it takes is a couple of buttons pushed on a computer keyboard to make the transaction happen. Even tho it is more expensive, I will use someone else from this point on. R Smith

Xoom has horrible customer-service. They are unreliable. They charge high service fees and hide most of it with terrible foreign currency conversion rates. More importantly, when they have problems, they blame other parties in the transaction (Paypal). Then, their customer service representatives misrepresent the truth, and fail to deliver what they promise. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. You will regret it.

For Dollar to Indian currency, Xoom provides a rate of 60 ps less for a dollar than a Yahoo finance rate. This rate is only true when the rate goes down. If the rate goes up, this difference is more. Xoom does not update its currency conversion rates when the rate goes up, but is quick to update several times a day when the rate goes down.

I SENT MONEY WITH XOOM, DID NOT REACH ITS DESTINATION, NOW THEY SAY THEY ARE RETURNING IT, BUT THAT IS 2 MONTHS AGO.
THESE PEOPLE SHOULD BE ARRESTED FOR FRAUD, THEY ARE THIEVES, i DONT KNOW WHAT TO DO, THE FUNDS THEY SAY HAVE BEEN SENT BUT I NEVER SEE THEM.
TO ANYONE OUT THERE PLEASE DO NOT USE THESE PEOPLE, THEY ARE DISHONEST LIE AND STEAL.

Stay away from Xoom. They will hold your money and not transfer for over 8 working days from the USA to Australia. Xoom SUCKS!

They are just scam. I transferred $300 it went through to the sender but when i transfer $600, it took eternity to go through and it still did not go through. Please don't use XOOM.

On 11/5/10 Xoom Corporation has taken $189.99 out of my bank account for no reason. I do not have an account with them and they cannot explain how this happened. I have been waiting for an avidavit to sign that I did not make this transaction. Every time I call to check on where it is I get a bad connection and can't seem to hear anyone. This company is a scam and do not use.

Xoom has been canceling peoples account for no reason for months now. Out f the blue they claim a terms violation and cancel the account. Then when you ask about the violation, they explain to you they don't have to give you the reason and that their termination is permanent:

We write to inform you that, after careful review, we have disabled your Xoom account for violations of the Xoom User Agreement, effective immediately. This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above. Nonetheless, if you feel compelled to contact Xoom regarding this decision, you may send an email to us at account-compliance@xoom.com.

Very truly yours,

The Xoom Compliance Team

I contacted the BBB about them since they put their logo on the Xoom website. Still they danced around it:

As stated in our previous communication, your Xoom account has been disabled for violations of the Xoom User Agreement. This decision cannot be appealed, and our customer service team is unable to discuss the matter with you. The decision is based on Xoom’s proprietary compliance and anti-fraud policies and procedures, which are mandated by the Bank Secrecy Act, the USA Patriot Act, and other applicable U.S. laws and regulations. Pursuant to the Xoom User Agreement, we have the right to modify or discontinue your use of the Xoom service at any time, and we are under no obligation to share the reasons for our decision with you. Accordingly, no additional information will be provided.

Sincerely,
Xoom Customer Service Team

How is it that MY OWN ACCOUNT is now a secret. That they claim banking laws and won't even tell me about my own account?

It boils down to this: low dollar accounts that send $100 to $300 at a time don't make them the money in fees that they want. So they been cutting them loose.

IT SAY IN THERE WEBSITE IT TAKES ONLY 1HR SO WHAT THIS MEAN FOR...THE MONEY ARE ALREADY OUT IN MY ACCOUNT AND STILL NOT IN MY GRANDMA HANDS

Jan 01, 2009 12:12:03 PMDelivery in Progress
Dec 29, 2008 10:28:42 PMTransfer in Progress
Dec 29, 2008 10:18:00 PMPayment Verified
Dec 22, 2008 03:36:46 AMPayment Processing
Dec 20, 2008 12:45:57 PMXoom Processing THIS HOW LONG YOU TAKE YOUR MONEY TO GET SENT IT PHILIPPINES USING XOOM I THOUGHT IT WILL BE FASTER BUT I BEEN CALLING WHOEVER THEY HAD THOSE CRAZY NUMBER SOME OF ITS JUST PERSON DNT UNDERSTAND ENGLISH OR JUST SAYING YES MAM UR LINE IS BREAKING UP PLS CALL LATER AGAIN...MY FAMILY NEED THOSE MONEY SO BAD FOR MY BLIND GRANDMA TO BUY MEDICINE..BUT I DNT THINK IT WILL GET THERE FAST...HEY DO UR JOB

HUwag na huwag gagamitin ang XOOM.com. Mamamatay ka muna sa kunsumisyon bago mo makuha ang pera mo. PLEASE, PLEASE, PLEASE use other reliable companies like MOneygram and western union instead.Mabagal at ubod ng kulit kumontak sa customer service. VERY POOR in all aspects.

i agree
they took my funds then used a internet search of me to try to verify, this was not what they said in the start . they invaded my privacy with a online rape of my property owned, relatives, places i have lived, people i know on face book, wanted to know what the money was for, who i was with . it was a rape of my life . then after then customer service rep than i could not understand was done giving me 8 questions with multi pal answers i could not understand she said i was timed out . and needed to fax her my ID .

i had to contact the bank to get charges reversed

Xoom sucks... they promissed 4 hrs delivery to india... it never happened... i called them after two days and they said they will start processing it after 4 days... I cancelled the transaction and waited 10 days to get my money back... XOOM REALLY SUCKS...

I tried to send $ 50, - to the Philippines, set up an account with them and used my debit card. the transaction went trough and after 10 seconds I received a cancellation notice. When I called them up to find out what the problem was they transferred me to their "security department" - they asked me stupid questions like the name of my brother (I don't have a brother) and other stuff that didn't make sense. I was not able to find out what the problem was and ended up to use Moneygram without any problems. (for security reasons they send their customers to the competition...). This company is a joke.

October 1, 2009. This site smells bad! I tested it with a small transaction - $200 - and it was in S. America the next day. Looked good, so I sent two more serious transactions - $1, 000 - and WHAMO!, waited and waited. My business associates in S. America got restless and concerned. I called XOOM many times - interminable wait times, to be ultimately connected to barely English- speaking people who only recited a prepared statement (they all said exactly the same thing). Anyway, seven days, eight days, nine days - no money (their "guarantee" is no more than seven). Called my bank and Xoom had withdrawn the funds the same day I submitted the transaction. Obvious considerations are that they invest the money for a week; or, they wait for the exchange rate to improve, or who knows what else. I asked, multiple times to speak to a Supervisor, but was always told that they were "in a conference", and I would have to call back, later. I called back later...same story. I am going to the Better Business Bureau, and plan to contact the Federal Reserve about these people, as well. I am a product liability attorney. Beware.

FedUp

yes i agree xoom is not safe! a relative sent me money and i wasn't able to claim it. according to xoom my relative cancelled the transaction which is not true. my relative never cancelled it xoom took our money! emailed xoom customer service again and they are not replying to anymore!

Let me post here my husband's complain with xoom:

Dear Sir or Madam,

No one has ever told me why your Customer Verification Team cancelled this transaction. Plus these idiots never had the courtesy to let me or Mercy know about the cancellation! :( Finally you debited my account for $520.00. If U are not going to perform, please reverse the debit and credit my account.

PLEASE ADVISE IMMEDIATELY WHAT THE HELL IS GOING ON!

do not use xoom they are most likely demons coming from hell !

i have used xoom money in minutes, what a joke! After i linked my bank account they did not indicate it would take 4 days to veryify my account so i sent money to my wife in the philippines, Behold now it said 4-6 business days to veryify my account, Wow i look at my online banking and there they took the money out of my account, So i called there WONDERFUL CUSTOMER SERVICE and Cancelled my Transaction, now i am being told to wait 2 weeks before i can get my money back. I would suggest no one use this Crappy service and horrible policies that are to take your money and give you a heard time to get it back, Please people alot better alternatives, i now use Moneygram at walmart.
Thanks

XOOM.com really suck don't use this for sending money. took 2 weeks XOOM.com sucks rip off.

XOOM is sucks... The first time I send money to Philippines it takes only 1- 2 days, this time it took like forever...and there's nothing wrong with the account or anything.. They're just SUCKS..

ripoff xoom service sucks

Simply do not use xoom. We have lost $504.99 ($500 + their fee) this past month and I don't think there's anything I can do about it. We need to send a check from the US to Canada every month and if it worked, this would have been very handy. However, after 2 weeks and many frustrated phone calls, they tell us that our bank has received the funds and I need to take it up with them. Obviously, the bank disagrees. And since I know that the money isn't there, I think Xoom is misleading me. The money left my US account within moments of the transaction and at this point I think I have to let it go.

I did have one xoom agent confirm that the account information is correct, so its not a transpositional problem with the data - they're just *keeping my money because they can*!

We had agents tell us we were lying, agents hang up on us and agents who clearly did not have any understanding of the English language, except for being able to read a few scripts off a screen.

There's no reason to use this "service". I'm certain that xoom will go down in dot-com history as an enormous scam.

Avoid xoom! Don't use xoom! Xoom will steal your money!

Same thing here. I sent money to my family in Philippines last March 15, 2010. I used to send them like every month until the last transactions wasn't sucessful and they said i have to wait 3-4 days to get the money. I cancelled the transaction right away coz i don't want them to steal my money. Okay, and they sent me another confirmation:We write to confirm you have canceled your Xoom money transfer with the Xoom tracking number X061-----.Your bank account will not be charged for this transaction.
I checked my bank the next day and they took the amount money that i supposed to send and they charged me for another returned fee of 29 dollors? Man..what should i do? They didn't even answered the phone? It was just a lesson learn for me. Never use the xoom again coz there's a lot of inside job out there!

I agree, same here. Xoom should be closed and taken out of business. They have done a similar thing twice to me. I'm very upset about them. Western Union is much better and more responsive...

Xoom burned me also. For a list of complaints check out this thread.

http://www.fmqinc.com/xoom-money-transfer-complaints-filipinos-beware/

I agree.
They stole my money as well.
Xoom is a SCAM, after they steal your money they just don't give a ### about your, they won't reply your e-mails, they will just ignore.

Bunch of ###s

please help me and my friend on what to do. he snet me $4000 last june 1 via xoom account but until now i can't get the money. the control number given is invalid. they gave new control number but still not valid when i picked up yesterday

same thing happened to me.im form the philippines. my pakistani friend sent me last june 1, 2009 $4000. and the tracking number was not accepted. xoom gave another number but then when i checked to get the money yesterday it was again invalid.what should we do?

Same.as.allot of other customers.

They canceled my transaction and have my money on hold... not the first time.. its very unprofessional. I'm definetly telling people to never use xoom.

This Xoom Service by Paypal is a sham.

They tell you lies and how great it is. But most of what you really need to know and how almost impossible it is to use is hidden until you take 1/2 hour to sign-up and they drag every personal detail they can to sell and further scam you. Then after long delays cancel your transactions with no explanations.

Xoom is the most [censored]ed up product out there..This is for scammers and don't use because you will be scammed on there unless you are sending money to family that you are sure of...

My family have 9 days going to differents office and stores for pick up the money 200 dollars, no body answer about the money, this company is absolute unorganized is terrible customer service.

my family pay 140 dollars in taxis and I send 200.00, right now i am trying xomm.com refund me my money and no body say Yes I can help You this is for 10 days more, Western union is more expensive but is good service.

Be careful You need thinking a lot before send money for this company xomm.com.

yourluckytree@gmail.com is my email We can help more people and show the good business way to this bad company.

this socalled service is the worst i have ever had to deal with, no customer response, they e-mailed me stating that i would recieve a money order within 48-72 hours, here it is a lil over a week later, and i havent even recieved an e-mail or anything just to let me know. this company should be closed down, why send an e-mail that states a time as to when you will get money, then never even send it, they should be sued for breach of a wriiten contract, which somthing i think i will be looking into

The company disabled my account and wont provide any means online to re-activate it. Callling the CSR, which got routed a 3rd world country, asked for personal information which I dont care to share with people from 3rd world country.
The CSR did not even offer to help with account reactivation and was borderline rude. I wont do business with them again.

i receive text for xoom.com. and i receive money for lucky? who is he or she?and the money is only 26, 899 something..so im curious that..scamming here

very vulgar language posted in complaint by dennis

Hello Maxh,

I'm sorry to hear about your experience. If you would send me an email to bloghelp@xoom.com I'll gladly assist you further and help resolve the issue.

Thank you,
Matthew N
Xoom Customer Service

I tried to use xoom.com after having read positive reviews. I spent quite a while giving them all possible information, faxing my passport and proof of address. Waited for a few days for the transaction to get through. Then they finally told me that they are unable "verify your profile". They didn't tell me why. It's my bank account, my credit card and my address which is on the driver's license. They also won't tell me what the problem with my profile is. I feel criminalized, even though it's probably just a problem in one of their procedures.