XOOM.COM is a joke! Having been a customer with them since 2005, they decided to close my account. With no explanation, per their service agreement, they can do that without notice or explanation. They questioned the recipient of the remittances -- MY FIANCE!! I said I've been doing this for years and now you question it? They said they randomly do this to accounts. Then they asked questions about who the person is and can I provide receipts that my fiance was real. I said she probably doesn't keep receipts. Also, the obvious fact, I had this account for years and she obviously has been approved by me, right? So the Xoom rep kept going on about it's part of their policy to do this randomly. I said fine, just tell me how to reactivate my account. Once again he asked me to provide receipts of her home (i.e., utility bill, etc.). T'hen he said he would send me an email detailing what they want. I said I'll check my email when I can. Once I checked my email, I was floored to get the following message: Your Xoom account has been disabled.
Pursuant to the User Agreement, Xoom may, at any time and in its sole discretion, refuse any Transaction, and reserves the right at any time, and from time to time, to modify or discontinue the Service (or any part thereof) with or without notice.
I think this company should be investigated by the Feds. That's the stupidest so-called policy if I ever read one. Now I have to see if MoneyGram or locate another service. I won't use Western Union cause of their crazy sky high fees! Be aware and stay away from Xoom!
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