They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be involved in an electronic transfer. Even if they were, checks generally clear in much less time than that. I have transferred funds to my broker and that only takes a maximum of two days and it can be expedited to much less. When I complained originally they said they could help and ran through a lengthy interrogation about personal things. Then they said it would be faster than originally promised and when I tracked it they cut off one day which was added back on once they had my money. My credit rating is 827. 860 is the highest possible. One of my calls I was having trouble understanding the agent. I explained that my phone is not great, and her accent makes it difficult to understand. If she would please just slow down a little bit we could get through it. She enunciated one sentence then sped right back up. I interrupted her loudly asking her to go more slowly and she hung up on me. This is a terrible company doing a terrible job and PayPal needs to take immediate action to fix it. I don't have ten days to see how this turns out. I will post and complain to PayPal and anyone else who will listen including the Attorney General of Washington state where I live.
They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be involved in an electronic transfer. Even if they were, checks generally clear in much less time than that. I have transferred funds to my broker and that only takes a maximum of two days and it can be expedited to much less. Here is another version of their explanation:
Your payment is currently in the electronic check clearing process. During this time, your bank account is being verified, debited, and payment is being credited to Xoom. Normally, this process takes up to four (4) business days. You may contact Customer Service at [protected] if you have any questions.
When I complained originally they said they could help and ran me through a lengthy interrogation about personal things. Then they said it would be faster than originally promised and when I tracked it they cut off one day which was added back on once they had my money. My credit rating is 827. 860 is the highest possible. The money was there, they got it. Who is it they don't trust enough once they have the money? My credit union? Me? One of my calls I was having trouble understanding the agent. I explained that my phone is not great, and her accent makes it difficult to understand. If she would please just slow down a little bit we could get through it. She enunciated one sentence then sped right back up. I interrupted her loudly asking her to go more slowly and she hung up on me. This is a terrible company doing a terrible job and PayPal needs to take immediate action to fix it. I don't have ten days to see how this turns out. I will post and complain to PayPal and anyone else who will listen including the Attorney General of Washington state where I live.
This process began on 4/13/16. I am reluctant to include the tracking code publicly. The company already has this letter with all the contact information and tracking number.
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