Latest Reviews and Complaints
Retirement account
My husband and I have each owned a retirement savings account with TruStage American Memorial Life Insurance Company for approx. 40 years. We submitted cash surrender forms for approx. $6,232 each account in June 2026. 1 month later in July 2026 TruStage had a cyber incident. Our forms were submitted a month before this incident. Apparently there is still...
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Life insurance policy
Due to cyber attack, no information is given about a policy I purchased in 2014. I do not have policy number to file death claim and according to Trustage they cannot access the system to give me any information, but they continue taking out monthly payments for a dead person. I wasn't even notified of a cyber attack. Some people answering phones will say hold on, but eventually hang up without any information.
Read full complaintHospitalization insurance on private loan
I took out a private loan at my credit Union, which required I pay for insurance if I should be hospitalized. I filed the claim in June 25, letting them know I was going to be using the services. Received email & snail mail asking me to complete all paperwork. I had surgery on 7/1, out of hospital on 7/6/26. I spoke with customer service on 7/7/26, was told...
Read full complaintPolicy
Good Morning, I have provided all documents requested of me to obtain a copy of my mother's policy. I have placed phone calls and sent multiple emails since June 2025 without a response. I am cc'ing the FSRAO on this email, as I am at the point I will need to make a complaint. I simply want a copy of my mother's policy as her POA, and you have failed to...
Read full complaintI recently had an experience with TruStage on 3.20.23
I recently had an experience with TruStage on 3.20.23. I sent my guardianship and commission papers to them. They wrote one policy for me, but there was a mistake and a second policy was written for someone else. Since I am the guardian of ***'s estate, it is important for me to know the amount that was paid. This information is necessary for the final report. I have been going through a difficult time due to the loss, and I have called TruStage multiple times. However, I only received a response two weeks ago, and unfortunately, the payment was not included.
Me and *** have a contract agreement that they will withdraw funds from my checking account on the third of every month to pay my bill
Me and *** have a contract agreement that they will withdraw funds from my checking account on the third of every month to pay my bill. However, they have been late 4-5 days on some months, causing me to be charged an overdraft fee of $25 each time. Recently, they were late again and I was charged another $25 overdraft fee. The contract clearly states that this should be done on time and both sides should honor it. If I were to be late, they would cancel my life insurance policy. Trustage has breached the contract multiple times and despite my numerous calls to resolve the issue, it has not been resolved. In fact, it's only getting worse. I have called them at least 10 times and they continue to breach the contract.
TruStage complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 6 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is TruStage Legit?
TruStage earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for TruStage. The company provides a physical address, 2 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
TruStage has registered the domain name for trustage.com for more than one year, which may indicate stability and longevity.
Trustage.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Trustage.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Trustage.com you are considering visiting, which is associated with TruStage, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for TruStage have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
TruStage website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While TruStage has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- TruStage protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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