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Xoom Complaints Summary

45 Resolved
88 Unresolved
Our verdict: Engaging with Xoom, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Xoom complaints 133

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12:06 pm EST
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Xoom Terrible Customer Service

Xoom Money Transfer https://www.xoom.com/sendmoneynow/home has the absolute worst customer service I have ever come accross in the financial sector. Infact, it is the worst customer service I have ever experienced in my entire life. I am an Ex-Pat Brit Living in New York City and Often require to send money back to my UK accounts.
Xoom declined my transfer on the basis that they needed further documentation for KYC checks. The requested information was sent to Xoom. Xoom promised a call back, Xoom did not call. I called Xoom and their so called customer service department could not give me any information whatsoever, as this was handled by another team. This was incredibly frustrating as I was offered no explanation. I was confused as to how they could possibly call themselves a customer service team as they did not offer customer service. I was told that the other team at Xoom, does not answer calls. I believe my case was being handled by a computer and not a real person at all. The agents manner on the phone was rude and unhelpful. On every occasion I have have called Xoom, the agents spoken English has been poor to say the least. 3 weeks later I have sent my details to Xoom https://www.xoom.com/sendmoneynow/home four times and have been promised call backs each time within twenty-four hours. However, Xoom has failed to contact me on each occasion. My account remains unopened. I have not been able to 'send money now' at all and have wasted considerable time trying to do business with Xoom. Avoid.

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moneytouk
, IN
May 17, 2010 11:12 am EDT

My husband regularly sends me money via Xoom. From what I heard from him, Xoom do not accept debit cards. He use a credit card instead...Just try to use a credit card if you have one..

Regards,
Roy
http://www.moneytouk.com

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R. Mendoza
Raleigh, US
May 07, 2010 2:30 pm EDT
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Really bad customer service. I complained about a transaction and the representative (I believe she was in India) did notr give me a satisfactory answer. When I asked her to talk to a supervisor, she said there was no supervisor. When I insisted, she transferred me to Dominican Republic! Unbelievable! They just lost a customer.

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1:23 pm EST
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Xoom Money never received

I recently used xoom.com to transfer a sum of money between mu US bank account and my account in the EU. I received an email five day after the initiation of the process to inform me that the transaction was complete. However, the money was not in my account in Europe nor had the bank any information on any incoming funds. Having contacted xoom 4 times, nothing has been done. They constantly tell me that the matter is with head office in California yet cannot put me in touch with the office in California. They have no follow up and are most unhelpful. I went to my bank in the US for help and they provided me with the tracking number of who and when the money was taken. The money was extracted by META BANK in Iowa. I contacted them twice and after much persistence (At first, they claimed that they don't work with Xoom any more -lie), they took my number and said they would follow up. The fact is that they withdrew the money from my account by XOOM and are implicated as a result. Funny how they try to lie and cover up for XOOM. XOOM STATE THAT THEY CHARGE 4.99. THIS IS TRUE BUT THEIR EXCHANGE RATES ARE THE WORST. On the website xoom maintains that they have a conversion link but there is no info. regarding conversions on this page. I can tell you that in addition to the 4.99 they receive, they also 60 dollars on exchange (in my case ayway). THEY ARE ABSOLUTE FRAUDS. DO NOT GO WITH XOOM AT ALL. YOU WILL BE SORRY. STICK TO YOUR BANK. One representative at 8 AM informed me that systems were not operating in California until 9 AM so he wouldn't be able to check anything. We ive in a digital age where 24 hour banking is possible. DO NOT GIVE THESE GANGSTERS YOUR BANK INFO. THEY ARE THIEVES AND LIARS. META BANK ARE THE SAME. I taking this mater to my lawyer and I am gonna sue their ### along with META BANK.

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4:54 pm EST
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Xoom Most deceiving and incompetent service provider ever

Use western union - avoid xoom at all costs !

Tried to transfer money from bank account in usa to bank account in japan. First transaction went through automatically (Account verified, money withdrawn) , but the money never reached the destination account. Huh?!

Three weeks later, after numerous email and phone calls, all the way up to the vp, customer operations, finally made them move their ### to find out what the reason for delay is. As it turns out, the destination bank could not match the name on the receiver account - one letter was missing in japanese translation - translation was done by xoom.com system! One phone call would have been sufficient to find this out, two days after the transfer was initiated, not three weeks.

Ok, fine, finally received the refund and tried again, after making sure that everything is spelled correctly. In a few hours got a phone call, asking to "verify the transfer". After providing all possible information they asked for, was finally asked what is the transfer for. What business is this of xooms ? You are not paypal - and are not liable for anything beyond providing evidence that the money reached the destination account ?! They ended up canceling the transfer, based on the fact that this was a payment for a service. "we typically provide services for friends and family only". Excuse me ? What does "typically" mean ? And why ? No meaningful explanation given (Or exists, really!) . A month later, i am back where i have started. What a bunch of incompetent and deceiving losers. Don't waste your time and energy - avoid xoom !

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PSUE
Chicago, US
Dec 13, 2010 2:01 pm EST

AVOID! XOOM!AVOID!AVOID!AVOID!AVOID!AVOID!AVOID!AVOID!AVOID!AVOID!AVOID! DONT DO ANY BUSINESS WITH THEM!

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ECOCOR
, US
Sep 07, 2010 4:56 pm EDT
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I AGREE NEVER, NEVER USE XOOM.COM THEY WILL CHARGE YOUR ACCOUNT IN MINUTES AND IT WILL TAKE THEM TWO WEEKS TO GIVE IT BACK!

IF YOU TRY TO CALL THEIR CUSTOMER SERVICE THEY WILL PURPOSELY DISCONNECT YOUR CALL !

USE A REGULAR BANK OR WESTERN UNION MUCH SAFER AND NO HASSLE!

FALSE ADVERTISEMENT, MISLEADING CUSTOMERS! BEWARE AND BE CAREFUL. DON'T USE XOOM !

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12:56 pm EST
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Xoom SCAM

At first we sent money to the Philippines with Xoom and it was fast. Then we sent money to Canada..$500 & this was sent on Dec. 21, 2009..The amount was taken from our bank in the course of one day..It got to the Canadian bank on Dec. 31, 2009 and it was canceled because they said the account number was wrong or something. Now it's January 5, 2009.. and still NO MONEY BACK. At first their email said 1-3 days..(sent on Dec. 31.) then they sent another email saying 3-7 days(sent Dec. 31)! Then we called again and it was the center in the Philippines and they said they can't do ANYTHING, because the only ones who can do anything about it is the customer service in California. What kind of company promises fast, reliable, service? It has been WEEKS. We called them several times.. the people keep saying they'll do something.. BUT NOTHING. I hate xoom. They're a bunch of scammers.

Oh and we asked for LEGAL documents that the bank sent them but all they did was send an explanation. We asked again for the second time.. and still no proof. I really wish that they really are not scammers and just have too much transactions going on.. but 3 weeks.. and the money is still not refunded? C'mon.

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Mario, California, San Diego
San Diego, US
Jul 18, 2011 11:26 pm EDT

XOOM IS GARBAGE!

At first, with all of the fancy web page design, I took a chance with this service to send some urgently needed money to my wife in Mexico. After a few days delay in receiving my confirmation that the money had been received, I was told that my transaction was "CANCELED" due to incorrect information submitted. Now, I have been on the phone with their customer service for the past few hours, only for them to tell me that the matter is "Out of Their Hands"! Now, I have to wait 5 - 10 DAYS! for my money to be returned to me. This is a total MICKEY MOUSE company. They weren't able to answer any of my questions or give me any further information, other than, the wire was sent using 2 sur-names and they needed a third. Now, if my wife only has a first and last name, WHAT THE HELL ARE THEY TALKING ABOUT?

This is a total SCAM! STAY AWAY AND DEAL WITH A REPUTABLE MONEY WIRE TRANSFER COMPANY.

LIKE WESTERN UNION.

Mr. Mario Glen Acosta
marioldm@hotmail.com

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3:57 am EST
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Xoom Incompetance, dishonesty, aroogance

Today is the last day i can purchase christmas gifts and you have not deposited my money in 8 days when you promise 3 days. I want to know if my transfer can be guaranteed for today sa time. If not re - doposit my money into my us bank acc immediately so that i can send via western union. You have not responded to my last three emails. I will do everything in my power to ensure that people like you don't catch other trusting and unsuspecting victims. Have a heart. Its christmas time and i dont know how i am going to purchase christmas dinner. You should be ashamed of yourselves - especially for ignoring me. Where do you think your next customers will come from? Type xoom complaints in google and see what you get. That will be your eventual undoing. If you don't get closed down by the district attorneys office first. Telling me that our central bank is the problem is unacceptable. If this is the case refund my money so that i have an alternative option. I only found that out because i was rashing you. You should have advised me of this the minute you or your agent knew. I have spoken to absa and there are no issuses with transfers. So you lied to protect your skin. The only reason i am still talking to you is on the off chance that the money will be available in my acc today. If not, either you or my bank will reverse the funds and you will deal with the consequences. You may just have stepped on a tiger’s tail. I will not stop until justice is served. Do you think you can respond in your promised 2 hour period this time. You have ignored my last 3 emails. Your arrogance is only surpassed by your incompetence. I await your reply and an immediate resolution.

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C.T.B
Hartford, US
Sep 20, 2011 11:00 pm EDT
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they did the same thing to me don't ever use there services again, xoom they gave me the same problem twice, thats enough, they did'nt even give a reason or explanation after the fact i've been using there service for awhile, useless representatives and service

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JohnS.ct
, ZA
Jan 03, 2010 6:30 am EST

Money was sent 2 weeks ago from the USA to me in South Africa... still not recieved.
They give the most unbelievable reponse to the sender like how they must get their specialist translator to translate the response etc
What language would they want to translate English to?

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Matthew N.
, US
Dec 31, 2009 11:41 am EST
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We do apologize for the delay and inconvenience. We have been notified by our partner in South Africa that all outstanding transactions will be credited by January 4th.

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7:59 am EST
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Xoom cancelled my transaction and kept my money

Seems like same old tactics as i read here on complaintboard. I have transferred a friend in Germany some money, transaction was cancelled without any reason.

i have contacted support by phone, they said cancellation team will get back to me. they didn't
wrote them 3 times but no answer back.

they still have my money since two weeks and nothing happens from their side. i'm about to go the the police and file an international online fraud crime, i'm not gonna give it up no matter what. wish me luck.

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Update by violator
Dec 07, 2009 5:20 pm EST

last update: vladimir is a nice guy indeed, pity i had to feel so bad that i've written here then he immediately wrote me a message. i think XOOM should have many vladimirs like this to prevent that bad service and stupid way of making business. i WILL NEVER recommend this service to anyone of my friends.. perhaps some of my foes too ;)

vladimir promised that i'll get a refund and in fact he did. not as a refund sent to my account but in a strange way that paypal transaction was canceled. since i have some funds in my paypal i didnt really felt that and had to contact paypal support to verify that deal was canceled and xoom didnt get any of my funds.

i have a reason to believe xoom doesnt support many countries and the service itself is kinda poor. no other reason why they are canceling so many transactions. i think they only pick those they can go with (or make bigger margins) and leave all the rest. pity that two people are waiting from the other hand, hoping the money will be sent.

eventually i've sent that wire from my bank. it cost around 60 bucks but worth every penny, didn't have to wait for my money for days, call these idiots at xoom talking to some useless representative (but very nice, i have to say) and eventually have to get vladimir involved and fix, at least, that refund issue.

bottom line, they will bring back your money. have to hope you'll catch the right guy, otherwise they'll give [censored] about you.

Update by violator
Dec 02, 2009 6:16 am EST

update: i have been contacted by vladimir who gave me his phone number to discuss this matter. i called him few minutes after he emailed me, he picked up. said it happened because paypal have canceled the transaction (that can never be correct!) and a refund will be sent within an hour. so far 18 hours, nothing happened. they can either stall time hope i'll give up or pushing one button at paypal to bring me back MY money takes them longer time than the average person.

will keep you updated. cheers

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7:40 am EST
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Xoom No Refund

I sent money via Xoom by Money Pick Up. After 2 Minutes it got canceled. I payed by paypal. The status in paypal is still open. All i get is automated emails by Shiva Prasad or Nishant Bhardwaj xoom customer service.

First response

Thank you for contacting us. We have sent your transaction to our Paypal account manager and she will be able to remove the hold on your funds. Please allow 1-2 business days for this process. If you don't see the funds back to your account within the specified timeframe, please let us know by replying to this email.

Second response
I just wanted to let you know that we are actively working on your case number [xxxxxxxxx] with our refund department. We apologize for any delays as we continue to work on this matter.

Please do not hesitate to let us know if you have any additional questions or additional information you might have. You can expect to hear back from us as soon as we have any further update. Thank you for your continued patience, and for choosing Xoom.com.

Third response
Dear Customer,

Thank you for contacting Xoom Customer Service.

We may address your question quickly and thoroughly, we have escalated your case to a Xoom Customer Service Specialist. The specialist will contact you shortly to address your specific questions and concerns.

Please let us know if you have more concerns.

This company try to rip off! BEWARE

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7:37 am EST
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Xoom Poor Service

Hi there

My name is sajith cyril, i am into software development and web designing. Recently couple of my clients have done money transfer though Xoom Money Transfer ( www.xoom.com ) these transactions were canceled by xoom verification team.

Its been more than a week now and clients today complained about xoom not refunding their money back.

I was a regular customer of xoom in 2008 i have done 31 transaction in 2009 i have done 10 transactions. Me contacted XOOM to know what happened this time. their reply was

"My sender breached Terms Of Service"

When me passed this message to client they responded to xoom but now they replied to sender

"We cannot complete this transaction due to a problem with the recipient’s ability to receive funds via Xoom. Unfortunately, due to US Privacy laws, we are prohibited to disclose further information."

So now they are pointing fingers towards me and when they do that i have complete rights to know the problem with the my ability to receive funds via Xoom

I have droped to customer care though contact us form of their website https://www.xoom.com/sendmoneynow/help?emailCustomerService=true they gave me some incident number [protected] and they will reply in 24 hours. after 2 days when me contacted xoom customer service what the answer gave me was an absolute comedy for XOOM 24 hours is 3 working days they work 8 hours a day so it will take 3 days to respond.

Me droped in again this time they gave new incident number [protected] and time frame of 12 hours, what to tell they never contacted back. now when i drop a complaint they are not giving complaint numbers

I am very upset now the clients are telling me they were ready to do by western union since me advised XOOM they did through xoom.

Myself suspect a scam and fear of money loss since xoom haven't paid back my clients

Me dont know what to do now. Advice to overcome this situation is highly welcomed at [protected]@live.com

Kind regards
Sajith Cyril

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8:01 am EDT
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Xoom Horrible service

I used Xoom.com for the first time (because of their low rates $4.99) to send money to Mexico for medicine for a child. This money was needed immediately. However, I misspelled the middle name of the recipient by a couple letters, and the recipient could not get the money from the bank in Mexico (Bancomer, a greedy Mexican bank). I was totally shocked that she could not get the money because her middle name was misspelled. I called Xoom to tell them about this problem hoping they would help right away; however, they stated they could not correct the middle name and all they could do instead was to have refund the money to my bank account, which would take up to 10 days. I was angry and totally shocked as I do not have extra money to re-send through another money transfer company. I told them this money was needed urgently, but they offered no help or solutions, just "sorry mam ..." This is horrible service of inconsiderate businesses that just want to use your money as long as they can. I will never use Xoom again and will use the service I used previously even though they charge a little more.

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the messenger61
Sydney Metro Area, AU
Apr 13, 2010 2:39 am EDT
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i had used xoom for 2 years without any major problems - i thought i was a good and valued customer - then suddenly i received 3 "transaction successfully completed" emails for funds i had not sent. i tried to log into my account to check these transactions, but it would not let me log in - bizarrely they let me change my password several times via email but these still did not work? In frustration i contacted xoom customer service - surely the WORST customer service you will ever experience anywhere! Believe me its that bad! After 2 days i was then informed that my xoom account had been permantly closed due to 'a violation of their user agreement'. i told i was not allowed to appeal the decision and no information of any kind would be supplied to explain why this happened. They provided me with a link (that didnt work) to the compliance manager, but said that he could not tell me anything more anyway! They claimed that i had already been told about this via email - i frantically checked my email - nothing had been sent. I recontacted the customer service to tell them this and to again ask them to resend the email i did not receive, but it was like talking to a brick wall they just kept repeating that my account had been closed and an email already sent - nor would they discuss the 3 errant transactions i received the day they closed my account so i had no other option but to cancel my visa card! I have looked at the xoom user agreement very carefully and i am absolutely certain that i broke none of their rules, after all, they are serious matters such as funding terrorism, laundering money, paying for gambling or sex! I am just a humble high school teacher sending money to my extended family in the philippines! who do they think i am!?!? Even worse - when i tried to set up two different transfer accounts online with other companies both were closed before i could even send any funds! Again no explanations offered, but obviously something to do with the xoom mistake! It seems xoom have destroyed my credit rating without giving any satisfactory explanation. This whole incident left me highly stressed and i would say to anyone NEVER USE XOOM if you dont want this to happen to you.

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12:47 pm EDT
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Xoom worst service ever

wow! i was deceived by xoom.com's service. 1st transaction=good... 2nd transaction=went so well. 3rd transaction=horrible. i used the same method of payment as the previous ones. I sent it 10/14/09.. my bank acct was debited the next day 10/15/09. i called their customer service twice or thrice and they advised me to wait until today, 10/20/09, because that's the timeframe for clearing eCheck process. i also emailed their CS and they didn't answer my inquiries. I'll wait until tomorrow 10/21/09 and see if the money is ready to be picked up. otherwise, i'll dispute it with my bank.

CONCLUSION: NEVER EVER USE XOOM.COM. don't be deceive by their low fees and "faster" service. STAY AWAY FROM XOOM.COM!

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C.T.B
Hartford, US
Sep 20, 2011 11:04 pm EDT
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as of today september 2011, they are still trouble

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JackCR00
, CR
Oct 21, 2009 10:08 pm EDT

Dont use this service, is the worst scam ever!

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12:46 pm EDT
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Xoom VERY DELAYED MONEY TRANSFER

I was surprised how quickly the first time (Oct 1) that I sent money the transaction was done the same day within minutes. Therefore, I used Xoom again on same circumstance as 1st transaction; unfortunately, the second time (Oct 6) the transaction is taking days! In fact, payment is still in process, despite Xoom withdrawing the cash Oct 7. It is no Oct 9 - and still waiting!

We send money to the Philippines to help relatives, esp at this time of calamity. But why do we have to be at the mercy of company like Xoom. Xoom MUST re-assess its existence as a company!

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12:13 pm EDT
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Xoom $859 dollars withdrawn and not transferred to my bank account

I have been using xoom.com as a source to transfer the funds from my paypal account to my bank account for years. Recently i made 2 transactions through xoom.com, i transferred over $420 dollars on 9th september and $859 dollars on 18th september from my paypal account to be cleared in my bank account using xoom.com service and paid their fee as per their procedure.

The money should ideally reflect in my accountwithin 3-4 working days max as per my experience for past couple of years.

Over 6 days passes by and the money doesn't get transferred in to my account as i eagerly wait for it. Out of curiosity i check my paypal account to see if there's any activity or status that could explain this matter and got shocked to see that $420 dollars were refunded to my paypal account where as the other transaction of $859 dollars remains uncleared mysteriously.

I contact xoom.com customer service email on September 24th and reported the issue and asked for help. I get a reply saying that the previous transaction of $420 has been refunded to your paypal account (with my clarification) and the other transaction of $859 is in process of being deposited in to your account.

I patiently waited for 2 more days and keep sending emails to get regular status, each time i get the same email saying the following:

---------------------------------------------------
Dear Pankaj,

I just wanted to let you know that we are actively working on your case number [X061823716508954] with our partners in [India]. We apologize for any delays as we continue to work on this matter.
---------------------------------------------------

It has now been over 10 days and i continue to get the same email everytime i send agonizing emails asking for status reports as i helplessly wait for the money to be cleared i my account.

I tried calling their customer care helplines and was put on answering machine for over an hour waiting for a representative to attend my call but no one did.

I'm sure there are many people out there who would have faced the same or even worst problems with xoom.com, is there anything we can do to get our money from them or are we just going to get harassed like this and not be able to do anything.

please help and reply with any solution you know of, your feedback is highly appreciated.

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Update by pankajgupta
Oct 06, 2009 4:55 am EDT

Hi everyone,

Since i submitted this complaint, I have been tracking xoom.com on almost daily basis asking for the status reports of my payments and received replies on each email claiming the money will be transferred soon.

I even contacted my bank and filed a complaint for the same as well.

Xoom.com sent me a mail lately requesting for my registered bank account information, i provided the same and waited for another 4-5 working days for the proceedings.

I just got an insta alert sms from my bank that both the transactions have now been cleared in my account. It was my responsibility to post this update so that people who are facing could find it helpful in keeping patience and hope.

Thanks for your support.

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XOOM-UNHAPPY-USER
San Francisco, US
Nov 26, 2009 11:25 am EST

[protected] vladimir.moreno@xoom.com NEVER PICK UP HIS PHONE.
IN FACT NO ONE IN THE SAN FRANCISCO OFFICE PICK UP THEIR PHONE!

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Complainant01
San Francisco, US
Oct 13, 2009 1:16 pm EDT
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Dear Xoom Customer,

We read about your recent comments on ComplaintsBoard.com and wanted to reach out to you to see if there was anyway I could help you.

If you would like to discuss the matter further please contact me at [protected] or email me with your concern at vladimir.moreno@xoom.com

My working hours are Monday through Friday, 8:00AM to 4:30PM Pacific Standard Time.

Regards,

Vladimir Moreno
Xoom Customer Service

Xoom Corporation, 100 Bush Street, Suite 300, San Francisco, CA 94104

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11:00 am EDT
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Xoom Unreliable

I was accustomed to sending money to my wife in the Dominica Republic using Servicash. It seems they are no longer in business. I sent $250 to be deposited in my wife's Banco Popular account. The website stated ir was "fast and easy" Five days later the transaction was cancelled because she did not have a "dollar" account, but a "pesos" account. I called and was told the $250 would be credited to my account. That was September 5th. 10 days later I still have no credit. I initiate another transaction because it was extremely necessry my wife receive the money. They deducted the money from my account on September 8th and she received it today the 15th. Not fast, not easy and I am back to a more expensive but much more reliable Western Union for future transfers.

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4:35 pm EDT
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Xoom Fraud

I've been sending money to my family in the Philippines through Xoom.com for two years now.I trusted them because they said their website is hack free and secured.Come Aug 24, I received an email stating thati have sent $2500 to somebody in Australia and was debited through my checking account. I was so devastated because this is a hard-earned money! I have never sent my very own family this big amount of a money and here comes a stranger, getting that much of money from me just like that!
I have been hacked! Dont trust this company anymore, even though they are claiming that they are safe and that they put all the measures to keep all profiles confidential.My attention could have been called when they have noticed that it is kinda odd that Ive been sending money through them to the Philippines, not to Australia!Plus if it was that amount, they could have called me first to confirm.
I called them and filed a complaint and up to this day, Ive been thrown from one person to another.They said they cannot promise that I would be able to get my money back because it seemed like I authorized the transaction.Of course! I t would like I did because I was hacked!
Dont use this company anymore.Poor service.Poor follow up!Plus, it is definitely not safe!
Not unless you want to get the hassle of somebody being able to get into your account.

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souma
, US
May 13, 2014 5:42 pm EDT

BEWARE of xoom.com. There's a huge racket monitoring xoom.xom and ready to steal your money.
One fine Sunday evening, I started getting several emails from xoom.com. Its been more than 6 months I have used it, so was surprised. Then I saw an email 'Transaction is Successful'. Upon checking further details, figured out that 4 transactions of $2.5 each was made from my account! One of them was successful and rest got cancelled. Most horrible part is recipient name! It was on my name only and was sent at a bank and country I have never been. On calling xoom, their customer service told me to send an affidavit form filled and they will look into it! Till date, haven't received any response from them. Also since it happened later in the evening, my US Bank was closed. Had to spend a sleepless night and only on Monday morning was able to stop the transaction by calling US Bank. Thank GOD!
I have suspended my xoom.com account now as I don't want to loose my money in 4hrs - that's what they advertise, ISN'T IT!

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LC tobiassen
Reno, US
Sep 10, 2014 10:50 pm EDT
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This is the reason why I stop sending money through Xoom.com, twice that they stole money from my bank account. Good enough that my bank credited the money to my account and that's the end of it that I don't trust anymore this company. I don't mind going to any express padala and paying $10.00 per transaction, at least I can sleep better that the money I sent was received without any problem at all.

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vladimir a victim of this crap
lawrenceviile, US
Aug 19, 2010 11:16 am EDT

Cual es la entidad guvernamental que regula esta compania? alquien ayudeme. Son unos abusivos y ladrones. Los empleados estan amedrentados por las politicas de la compania y solo repiten como robots, no tiene caracter ni personalidad estan totalmente enajenados. Xoom es una estafa. es un fraude. Pare de Sufrir no mande dinero por aqui.

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vladimir a victim of this crap
lawrenceviile, US
Aug 19, 2010 11:14 am EDT

This is a boundle of crap thieves

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Filipino Expat Academic
, PH
Oct 21, 2009 11:05 am EDT

Other than the required maintaining balance of 30USD, I never leave my debit card with any single cent. I deposit only enough money to my Debit card when I am remitting money online like through xoom or when buying online airticket.

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2:13 pm EDT
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Xoom Scam - Ripped Off

This company has struck me several times with very bad service and extremely unresponsive ways to react on my complaints.

My wife and I had used them once to send money to Peru and it took forever to get the money there. Plus, they charged more then was advertised. As a result we stopped using it. A few months later, Xoom sent us a code to waive charges and allow us to send a free transfer. We thought, well, let's give it another try, used the EXACT same details we used before, applied the code and received a confirmation that the money was transfered.

A day later, we received an email that the money cannot be delivered because of fraud. We immediately called and reassured them that there was no fraud happening and that we indeed wanted the money to be sent to Peru, just as we have done it before...

They apologized and told us to do it again... and guess what: Now the coupon code didn't work any more. After talking to them, it was obvious that the initial transaction was only canceled so that we could not benefit from the free transfer and that they wanted us to pay... It was so ridiculous and unbelievable.

After about 30 minutes on the phone, the agent told me that they would make an "exception" and let me use the code again. (What kind of exception is that, anyways... I was blocked from using the code in the first place... ) Anyways, so we tried another time, again using the RIGHT details, address, credit card numbers, etc, just as the agent had told me.

Another day went by and boom, transaction was marked fraudulent again, only that this time the company would not respond to my question of why that was the case. They finally admitted that I had to do it again WITHOUT the coupon code and that it will work then for sure. Total rip off. So basically the code was only bait to get me to use their site...

On top of it, they charged my credit card in both cases, blocking a total of $1000 dollars, maxing out my limit and ruining my nieces birthday whom the money was for. We then had to take out cash from another card and go to Western Union. Within 10 minutes the money was there.

Xoom took almost a week to refund my money and never replied to complaints regarding the false advertising of a coupon code.

Don't work with this company, they promise you things they cannot deliver, their customer service is very slow and incompetent and on top of it, they take forever to deliver the money.

I wonder how companies like this can stay in business...

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pablo_martinez
New Harbor, US
Aug 13, 2009 2:33 pm EDT

A similar thing happened to me... Don't use Xoom. They are not someone who I will ever entrust my money again...

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10:57 am EDT
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Xoom Xoom.com is a scam

I never used xoom.com but someone used my bank account and transfer money to Vietnam with xoom.com. I was trying to contact xoom.com and resolved the issue. They were very unprofessional and unhelpful. Xoom.com is a scam and helping criminals stealing money!
Never use xoom.com.

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dvms
ames, US
Jan 31, 2010 12:15 pm EST

The customer service rep are ###s, like they have limited knowledge and too stupid to answer customers query and yet they call themselves customer server provider.

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JackCR00
, CR
Oct 21, 2009 10:07 pm EDT

I am fighting with them as I type this! is the worst customer service ever! they always refer to any *solution* with an "specialist" they took my money, cancelled my transaction and now I have to "wait"?

###!

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Xoom sucks
, US
Jul 24, 2009 2:33 pm EDT

I totally agree! The same thing happened to me. Fortunately, I closely monitor my online bank accounts and I was at the bank at 9:00am then next day - after transferring all my money out of my accounts so these ### couldn't get my money. Calling them is pointless since they do nothing know nothing and do not care. The best suggestion - REPORT THEM TO THE FTC and your State AG. How an unauthorized withdrawal can come in from a company that I have never used without ANY verification is crazy. Given that they don't care about resolving it or addressing these issues is even more of a statement and reason to report them.

By the way - they also don't respond to emails and their abuse@xoom.com just bounces back as undeliverable. Go figure.

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5:33 pm EDT
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Xoom Terrible costumer service + thieves

This company is not just terrible but also thieves. Had several issues before i got to use it, then when I finally got to use the service, money never got to my family and they kept it. this was a month ago and I am still trying to get it back.
Please save yourself some trouble and avoid using this company, I know Western Union is a little bit more expensive but its reliable.
PLEASE STAY AWAY FROM XOOM.COM

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dhing
, US
Jun 24, 2010 1:07 am EDT

You can go to Walmart or any store that has money gram if you want to send money to your country. It is a bit cheaper than Western union or a bank to bank wire. It will only take 10 - 15 minuites and the money's already at the destination country.

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2:41 am EDT
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Xoom they ask for documents with REAL NO

hello

i suggest you to AVOID xoom.com

they will ask you to send documents for verification when they don't need

i have sent a payment from my credit card to my bank account
(same person)

and they asked to send a copy of documents, and other statement

so i think that they are very CONFUSED

they told me that they want to verify that i'm the person that i sent the payment

they CANNOT even understand, that if someboddy send a payments to his own bank account, NO VERIFICATION IS REQUIRED FOR THIS TRANSFER

THEY WANT TO MAKE SURE IF I HAVE AN AUTHORIZATION, FROM "MYSELF" TO SEND A PAYMENT TO MYSELF?

YES I TOLD THEM

"YES I HAVE SENT AN EMAIL TO MYSELF, AND I HAVE AN AUTHORIZATION FROM MYSELF TO TRASFER THE DOLLARS"

THEY REPLIED LIKE A ROBOT

" WE NEED THE DOCUMENTS AND BLA BLA"

so if you DO NOT want to WASTE your time

DO NOT USE XOOM.COM

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Champaca
Broken Arrow, US
Jul 08, 2010 6:57 pm EDT
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My GOD, upon reading all those complaint, I found out all those are the same problem I had transacting with them...1)like e checks, which they said, it will take really takes 4 to 5 business days before my remitter can get it in the Philippines, upon reading the complaint here, I have known, it is only their excuses, so either e check or credit or debit card, the waiting time is 5 days. Their TV commercial is a catch., "$4.99 no waiting in line, you can get the money on minutes", it should be" NO WAITING IN LINE, WAITING TIME :4 TO 5 days", 2) they are asking documents like government ID, why should I?, somebody can hack my identity some other reasons and upon knowing or reading some complaint about sendings document, I think it is kind a irrelevant proof, since we alreadygave them our bank account number. I really yell and got mad at the customer service when my daughter cant pick up, the money I sent, with problem of only" secret question" I didnt write such, since I was advice by a customer service while filing up the transaction. Customer service told me it is not necessary, if the remmitter has 2 ID's. ("the "TECHNIQUE" for them to hold our money?) The problem now they said my bank account is not funded, I will not do any transaction if I dont have money in the bank. I am thinking they are planning retalliation because I yelled at them at time we needing to get that money, for my grandson hospitalization. It is a life and death situation we are having at that moment, and all of us are upset remmitting my hard earned money here.
MY ADVICE: SEND YOUR MONEY TO A REPUTATABLE BANK OR OTHER MONEY TRANSFER SERVICES.

BEWARE

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Kapil007
McLean, US
Jun 07, 2010 3:46 pm EDT

I completely agree. I was asked to send documents too. And it was all so suddenly. I have been using them for quite sometime, and I intended to send more. I also continoulsy asked them to increase my limit - to which they have NEVER replied back at all. And after sending all the verification documents, they said that they have all the right documents, but will not incread my limit.

Screw them. They are loosing my business, and will continue to loose business from ppl who they are being very rude to.

An unhappy and unsatisfied Xoom customer.

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4:36 am EST
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Xoom Unresponsive, irresponsible

I had a infuriating experience with Xoom recently, where I initiated a transfer (type: bank deposit) on Thu Feb 26, 10:42 PM PST. The bank account belonged to the aunt of my recipient.

After 6 hours of seeing the transfer sitting in the queue with status "Transfer in Progress, " while my recipient was frantic because the funds were needed for a medical emergency, I emailed Xoom Help to see what the hang-up was, but received no reply.

Almost 20 hours after I initiated the transaction, with still no progress, I cancelled the transfer. This was Fri Feb 27, ~6:00 PM PST. I then initiated another transaction (a cash pick-up this time) to another go-between of my recipient.

Can you guess what happened? Yep, both transactions were paid. The first one was completed almost TWO DAYS after... AFTER!... my cancellation request. So it ended up costing me twice what I had intended to pay.

Yet when I complained to Xoom, they had the audacity to claim that "Your transaction has been completed before your cancellation request."

Object lesson: Never start a replacement transaction until you're absolutely certain the previous one was canceled and your money refunded. These guys have no soul, and they take absolutely no responsibility for their screw-ups, even lying if necessary.

Better yet, use Western Union.

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Ivan Ch.
San Francisco, US
Sep 29, 2009 2:43 pm EDT

I was surprised how quickly the first time that I sent money (2000.00 US) the transaction was done the same day within minutes. Unfortunately, the second time the transaction took several hours (I chose the quick service using a debit or credit card) and I had to cancel, XOOM withhold the money and got it back not until FIVE business days later. Thinking that the last time was just a "Technical issue" I decided to try again, this third time the transaction has been DELAYED for FOUR days, they of course have withdrawn the cash from my account so I have no choice but wait and hope anytime soon my once thought "quick" transaction will be completed at some point. Just a nice advice to anyone that is looking for fast, reliable service to send money abroad: "Have XOOM be you LAST choice".

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LilRayOSun
San Francisco, US
Sep 20, 2009 2:05 am EDT

Western Union ROCKS! Never had a problem with them, and it is worth a few extra bucks and get the security and confidence in knowing that my money is in safe hands and WILL (not vanish into thin air) get to where it is suppose to be going ON TIME! WESTERN UNION ROCKS...XOOM=THIEVES/ MAJOR HEADACHE /STRESS...WESTERN UNION = SECURITY & CONFIDENCE w/ your MONEY!

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LilRayOSun
San Francisco, US
Sep 20, 2009 1:58 am EDT

You hit it dead on. The people who work there have no soul and are scrupulous and make no apologies for what they do to their customers. Not only that they are also uneducated and one of the main reasons they hang up on people who are trying to get their issues resolved is because they are uneducated and don't know how to fix the problem, oh and maybe even putting your money in their pocket or account.

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pablo_martinez
New Harbor, US
Aug 13, 2009 2:39 pm EDT

Yes, they ripped me off, too! Don't ever work with Xoom. They make false promises and are very unresponsive...

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min l
Pleasanton, US
May 29, 2009 1:24 am EDT

Xoom, this is the worse money transfer company ever, last week I try to send money to China, because they said the money can pick up in post office, so I told my sister go the post office on they website to pick up the money, but you know what, the post office in china don'n even know Xoom, they never hear this company before, so I get so angry and call the customer service and they have no idea what they talking about and tell me to ask my sister go the other city to pick up the money, oh OMG, I never see this happen in my life, I can't even believe this is happening. I can't rally describe how I feel, just go use this company, you will got screw

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chery
La Palma, US
Mar 22, 2009 12:39 pm EDT

I had a infuriating experience too with Xoom recently, I've initiated a transfer using credit and was charge $60 for processing. I had to send money to the philippines at 1am on a sunday PST for an emergency. and I chose standard processing for they say : If your transaction is urgently needed, Standard Service should be considered. why do I have to pay $60 when the money is not there after (is now 10:26am) still no reply.
why do they have a 24hour pick-up. I know I shoud've used western union. it never fails me. money is there in minutes after sending. I called customer service but all they can tell me is that transaction is still in process just like what it says on their tracking system. I am so upset!

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10:06 am EST
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Xoom Stay away from Xoom

I used to xoom to send some money using paypal last year. A while later, somebody used my paypal and xoom and sent almost $1000 to someone in Vietnam. Luckily, I noticed very soon and tried to contact xoom. They were neither professional nor helpful in the all thing. Finally, I got the thing resolved through Paypal and BOA, but it was a lot of hassle. For security, please stay away from xoom.

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Estoy Chiru
, NZ
May 10, 2009 6:08 pm EDT

Similar experience sending money to South America. Cancelled with no explanation. Customer support don't even answer the questions (ie. no explanation), just say "if this isn't resolved within 1 week, blah blah"... have tried 3 times, and every time it is just cancelled. Western Union may be expensive but I have never had a problem sending money, and the person receiving has always got it (and sometimes they got a free prepaid phone card to make calls!). Nice.

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lysie
Brisbane, AU
May 04, 2009 3:54 am EDT

I do not trust this money transfer scam, It is my firstime to send money to the Philippines then suddenly it has been cancelled in a day without telling me, until I checked my account details to them, what I'm worried now is they already got my information and details I sholudn't used them, Please do not use this service this is really bad.

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